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HoduCC Review

HoduCC
Our score: 8.0 User satisfaction: 92%

What is HoduCC?

HoduCC contact center software from HoduSoft is a solution that offers a broad set of omnichannel support tools that help call centers build customer trust and loyalty. It offers multiple ways for agents to engage with the customer no matter what platform their client is on: voice, chat, SMS, video, social media, and email. 

HoduCC’s VoIP-based solutions for inbound and outbound calls leverage the internet instead of the traditional public switched telephone network (PSTN). By utilizing the built-in webphone that’s powered by Google technology, there’s no need to buy hard phones or third-party softphones, making it a cost-effective solution for businesses. The solution is catered towards call centers of all sizes, from startups to service providers where customer support services are outsourced to.

With HoduCC, call center operations teams, support staff, and front-line agents can be more efficient and productive at handling customer call queues. The software is capable of intelligent dialing and routing, which can positively impact key call center metrics like call abandonment, hold time, and first call resolution.

HoduCC solutions are flexible enough to be deployed in a variety of customer environments ranging from travel, eCommerce, and healthcare industries to those in the insurance and transportation sectors.

Overview of HoduCC Benefits

Handle large call volume with ease

HoduCC can accommodate more than 250 agents on one server and can handle over 1,000 calls at the same time.

With automatic call distribution, you can implement a system in place for routing inbound calls. For instance, calls can be transferred to agents with specialized skills to ensure that customers reach the right person for their concern. Customers can also opt to leave a voicemail or their phone numbers for the next available representative to give them a callback. This not only reduces abandoned calls but also prevents long hold times, which can make customers frustrated by the time they talk to an agent.

Improve agent utilization and productivity

Your outbound team can get a boost in their campaigns through HoduCC’s auto and predictive dialing capabilities. Auto dialing pulls leads from your database or integrated CRM and connects the call only once it detects a human voice on the other end of the line.

Predictive dialing lets you know the ideal times to call your leads as well as your agents’ average call length. It also automatically dials the next number, increasing your calls-per-agent metric. All this information is stored in an easy-to-use real-time dashboard, which is customizable according to your organization’s needs.

Provide multiple touchpoints in the customer journey

Your organization can implement an omnichannel support strategy with HoduCC. This way, your customers can reach out to you on their preferred platform.

Whether they’re visiting your website for the first time or posting about your company on social media, HoduCC has an array of tools that allows you to meet customer expectations. Respond to queries in real-time through live chat or video call to drive improvements in customer satisfaction. You can also contact customers even beyond business hours with email support.

Overview of HoduCC Features

  • Auto Dialing
  • Predictive Dialing
  • Automatic Call Distribution
  • Skill-Based Routing
  • Built-in Webphone with Google Technology
  • CRM Integration with Zoho
  • Browser-Based Video Calling
  • Social Media Scheduling & Monitoring
  • Email Support
  • Live Chat Support

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

HoduCC Position In Our Categories

Since businesses have their own business wants, it is prudent they avoid going for an all-in-one, ideal business application. Having said that, it would be futile to try to stumble on such an app even among well-known software solutions. The sensible thing to undertake is to list the different major aspects that necessitate research such as essential features, costing, technical skill aptitude of staff members, business size, etc. Thereafter, you must conduct the product research through and through. Browse over some of these HoduCC evaluations and check out each of the software products in your shortlist more closely. Such well-rounded product research ascertains you drop unfit software products and subscribe to the system that includes all the aspects your business requires.

Position of HoduCC in our main categories:

HoduCC is also listed in the following subcategories:

There are well-liked and widely used applications in each software group. But are they automatically the best fit for your enterprise’s special needs? A popular software solution may have thousands of subscribers, but does it offer what you need? For this reason, do not blindly invest in popular systems. Read at least a few HoduCC Call Center Software reviews and think about the aspects that you want in the software such as the cost, main tools, available integrations etc. Then, choose a few systems that fit your wants. Check out the free trials of these apps, read online comments, get information from the vendor, and do your homework systematically. This in-depth groundwork is certain to help you choose the best software application for your company’s unique needs.

How Much Does HoduCC Cost?

HoduCC Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

HoduCC enterprise pricing plans are quote-based and are available upon request. You can expand the capabilities of the base product with add-on modules for IVR surveys, quality analysis, and SMS broadcasting. Contact a HoduSoft sales representative for more details.

User Satisfaction

Positive Social Media Mentions 110
Negative Social Media Mentions 10

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HoduCC reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HoduCC. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Linux
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are HoduCC pricing details?

HoduCC Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

HoduCC enterprise pricing plans are quote-based and are available upon request. You can expand the capabilities of the base product with add-on modules for IVR surveys, quality analysis, and SMS broadcasting. Contact a HoduSoft sales representative for more details.

What integrations are available for HoduCC?

HoduCC has an existing partnership with Zoho, a leading provider of CRM applications and other online office productivity software. With this integration, HoduCC can get leads from your Zoho CRM and use the lead’s contact details to make a call. Aside from Zoho, HoduCC integrates with SalesForce and other major CRM systems. For adding live chat features to your website, HoduCC offers a convenient way to do this via a plug-in.

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Reviewed By Nestor Gilbert
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