BigTime Review

PROS: Best Aspects of BigTime: 1.The ability to track and manage multiple projects in one place is a huge time-saver. 2.The customizable invoicing feature streamlines the billing process and helps ensure accuracy. 3.The integration with QuickBooks enhances data consistency and financial management. 4.The reporting options and dashboards provide valuable insights into project performance and financials. 5.The responsive and knowledgeable customer support team, especially through Live Chat, is a major advantage.

CONS: Aspects That Could Work Better: 1.While the Live Chat support is generally helpful, the preference for phone support is noted. This could enhance the customer experience, especially for more complex issues. 2.There have been occasional challenges with uploading expenses to QuickBooks, which has caused some delays.

PROS: The best aspects of BigTime Software's product are its industry-leading time tracking, billing, and project management features tailored to meet the needs of professional services firms in various sectors such as accounting, architecture, engineering, consulting, creative, government contracting, IT services, and law firms. Using their software is a great experience.

CONS: Some users have reported that certain aspects of BigTime Software's product could work better, particularly in terms of user interface improvements and customer support. However, the overall experience with the software remains positive.

PROS: BigTime Software has truly impressed me with its comprehensive time, expense, and project management capabilities. It offers a user-friendly interface that makes it easy to navigate and utilize all the features. The software provides excellent tracking and reporting functionalities, allowing us to stay on top of our projects and budgets effortlessly. I am particularly pleased with the seamless integration with popular accounting software, which streamlines our financial processes.

CONS: While BigTime Software is an exceptional solution overall, I believe there is room for improvement in terms of the mobile app. Although it functions adequately, it could benefit from enhanced performance and additional features to match the functionality of the web version.

PROS: BigTime Software provides a number of tools to help users manage their projects, including task management, resource allocation, and reporting.

CONS: BigTime Software offers a mobile app that allows users to track their time and expenses on the go. However, mobile app could be better by adding more features.

PROS: It helps for project budgeting, planning and other aspects of finance management

CONS: I don’t see anything to problematic yet overall running fine fir me and organizations

PROS: I love that BigTime is a trusted company that is easy to work with and offers affordable rates.

CONS: The hours can be long and if you work for a big company there is always something coming up.

PROS: BigTime is a very userfriendly software, I like that I have the ability to track my team's time for invoicing as well as do my invoicing and send my invoices all from one place. Having the ability for all the time tracking, invoices, and payments all in one place is extremely helpful as well as being able to access remotely at anytime was a plus. BigTime is easy for employees to record their time and it gives managers the ability to track the time their employees spend on each projects.

CONS: The only issue I have found with BigTime so far is that I have to refresh it in a new window in order to see the changes that I made.

PROS: Onboarding and training with BigTime is goes seamlessly you can record the call using it is easy and it a very promising software to use.

CONS: I don't have any issue while using it so basically I don't have any negative comments for it.

PROS: It has an excellent online support team, it allows us to issue different types of invoices, it has functionalities to be able to make online payments and it has a large number of banks and payment methods, great capacity for generating reports, it provides simple processes for presenting expenses.

CONS: Lacks visual representation of budgets

PROS: For us, the great ease of using several functions in one place enhances, saves and speeds up our work. We are currently using the tool with our Payroll, customer billing, as a database of our services, of those served, of the customers, of the courses that we provide. We didn't have a tool that filtered all our data, which is not a few. With Big Time, this is behind us. We are also able to monitor the actual working time of our employees, something that we did not have secure control.

CONS: So far Big Time has been very helpful and effective for us. So far we have nothing to discredit its use.

PROS: The time tracking features are the best that I've found around.

CONS: I haven't ran into any problems.

PROS: Its pricing is quite amazing which makes it affordable to even smaller organizations. Integration with other platforms is also quite easy.

CONS: Nothing so far. The extant of my use proves it to be the best and it has all the things that I need.

PROS: Big Time's time tracking platform and reporting features have been a huge upgrade over our previous solutions. Jeff Pollina has been an excellent partner in bringing our firm live and is very responsive when needed.

CONS: QuickBooks Online integration could be more straightforward.

PROS: It is very easy to customize for my company's needs. The customer service is outstanding!

CONS: It takes a bit of work to set up and get used to, but it is totally worth the effort.

PROS: The system has a very clean look and is very user friendly. Many fields can be customized to fit company needs. Reporting functions seem easy and can be customized. Mobile app ability for android and apple users. Various other functions to help with AR and company's budgeting needs.

CONS: There are some billing functions that could work better. There is no way to enter separate vendor bill items or create contracts within the system for clients with recurring charges that could fluctuate month to month. There are work arounds for these but no exact field to handle these functions specific to my company.

PROS: Easy to use, mobile app is great for receipts. Allows for good reporting. Weekly training sessions are helpful, especially reporting session from Ben. Tracking of individual projects is nice.

CONS: When using on an airplane with weak internet, the application does not function as well as on the ground.

PROS: BigTime has been a great success for me in various aspects and the most liked aspect for me is the ease of use and simple interface of this software. BigTime helped a lot in management of cost related issues and drafting appropriate budget decisions in routine operational projects. It is a great source for streamlining resources of the organization and also helps in time management very effectively.

CONS: For me it was a butter smooth understanding and operating the tool and didn't find any problematic aspect as such.

PROS: Prior to BigTime, my organization used a hodgepodge of systems to track time, track expenses, and invoices. Having all three of those in one spot has saved us 40+ man-hours a month. The customer service is also fantastic. Our implementation specialist, Neil is very easy to work with and really knows his stuff.

CONS: Coming from a mess of different tools and consolidating into one simple, easy-to-use tool, it is really hard for me to say what can be improved at this point.

PROS: Our representative, Sam, was great in terms of onboarding us and providing customer service. BigTime is user-friendly and easy to use.

CONS: The one change they could make it the ability to edit timesheets after they've been submitted.

PROS: The ability to set up one project with multiple deliverables, allowing us to create fewer projects

CONS: Allowing Project Managers when creating allocations to change data by clicking a button - should be more controls on that.

PROS: easy to use expecially for first time users, expence management services, ability to manage invoices, the capability tointegrate freely with other accounting software, ability to make revenue projections, timely updated reporting, automated email notifications, etc.

CONS: the cost of implementation is quite expensive.

PROS: Its a very good tool for management of big project easily. It comprises of various tools and system management for assign the task efficiently. It can create invoices in bulk and record all the payments and pendency's. Besides this, it also store all the staff data and project details so that it able to provide the detailed report with dashboards swiftly.

CONS: The user interface is very good but the attributes for entering the data of different type is not structured. Its Should be customizable as per the business requirements and drop down menus can be edited so that reduce the errors. Slightly work on the import structure as well.

PROS: It is very intuitive and easy to use, enables me to see the productivity of my entire organization and how to better utilize employees. Helps me keep my clients on budget.

CONS: It would be nice to have more pre-done templates so that there is a variety to choose from.

PROS: The functionality meets the needs of our company, and the integration with QuickBooks works excellent.

CONS: The only complaint I have is that it's not possible to move tasks around. They have to be recreated.

PROS: The ability to manage projects, staff, and billing in one platform is very appealing to our company

CONS: The Activity feature is simple could be more robust

PROS: Overall there are a lot of beneficial aspects of BigTime. The one that we look forward using the most is the report generating aspect. This will allow us to view, manage, and maximize the efficiency of our employees and business. It will allow us to provide a better and more reliable product to our customers. We had the opportunity to work with Neil and it was a great experience. He was very helpful and knowledgeable of the program.

CONS: The only aspect of BigTime that could be improved is the vehicle tracking and overtime/comp time tracking. There are ways to work around both of these aspects but if there was a more complete way to track these two items, it would be the perfect program.

PROS: We use budgeting, price rules, PTO, time tracking, etc. We finally found something that fits all of our needs in one system!

CONS: I have no complaints yet but I haven't used it very long. Will update if I have any issues

PROS: BigTime has been a huge asset for our company. Tracking staff hours for billing; from approving time and expenses to creating invoices. Creating any report you need is so easy. Integrating with QB, and Outlook. Customer support, when needed (not that often to be honest) is phenomenal. I enjoy everything about BT. Makes my job so much easier.

CONS: Everything has been addressed that I had any type of an issue with.

PROS: The best part of BigTime is its complete versatility in all aspects of the process! You can even rename the headings (e.g. from "Tasks" to "Sub-Projects").

CONS: It would be nice to be able to change the format of printing reports for employees. I'd like to see all my reports organized by client and project within a specific time period.

PROS: BigTime was very easy to implement and is very user friendly. It was easy to integrate with QuickBooks. Great customer service as well!

CONS: Have not come across anything yet.

PROS: BigTime is customizable, which makes this software program great for any company, since you can customize it for the needs of your business!

CONS: I have not come across any problems with BigTime. I am new and currently learning all that BigTime has to offer!

PROS: The product is highly customizable, we were able to work it out to meet our needs

CONS: We haven't had any issues so far

PROS: The customer support team is absolutely top notch! The user friendliness of the software is also great and allows for plenty of customization for unique and complex invoicing structures.

CONS: I have not found any constant problematic issues with this software to date. Any questions that I may have or help that I may need is resolved quickly by the customer support team.

PROS: BigTime is so user friendly, it's intuitive and easy to find you way around. That said, they also have the best customer service - shout out to Ben Kinsel who is has been helping us from implementation to troubleshooting and trainings.

CONS: The software is so robust and offers so much customization it can take awhile to realize the full benefits. After 2 years we are still finding new things we can use the software to do.

PROS: We love the timekeeping and project management modules. Also love that Big Time integrates with our calendars.

CONS: The tasks and allocations entry for long term projects can be time consuming.

PROS: The integrations and the fact that everything is only one click away. There are so many ways to do the same thing that my staff can easily understand and make this program work.

CONS: I want to be able to customize more of the text throughout.

PROS: User friendliness, time entry, project management, budget tracking, allocations. Support at BigTime is helpful too - Ben is great.

CONS: Staff training and time involved with learning navigation and tool capabilities.

PROS: Very user friendly! Ease of issuing invoices and ease of timekeeping. Of course, let us not forget the wonderful training that we received from Ben!!!

CONS: We would like to have a reminder sent to use for invoicing outside of our normal period. However, I understand that Ben will discuss this with us further.

PROS: Ease of use and functionality. The customer service is really one of their best assets!

CONS: They work with you to improve features. If they don't have it yet, they strive to work with you to find another way to obtain your goal.

PROS: The best part of Big Time is how customizable, user-friendly, and fairly priced it is.

CONS: There's nothing I can currently think of that Big Time would need to improve. I have had no issues thus far.

PROS: Bigtime has seamless integration to quickbooks. Does a great job with timesheets and expenses.

CONS: Sometimes, with all technology, it has hiccups, but they are usually update - related from microsoft or other third party software that affects the transmission of data.

PROS: Quick and easy to setup projects and enter data. I can easily extract details for customers or for internal review.

CONS: I wish I could just email pictures of receipts in and then later assign them to specific projects.

PROS: BigTime is staffed with dependable trainers who are eager in helping us understand the software better. They are equipped with exceptional knowledge and so hands-on. They are more than ready to answer all our concerns regarding the proper use of the software.

CONS: So far, I don’t encounter any issue using BigTime or communicating with the staff.

PROS: The software exceptionally monitors my company’s expenditures. This capability has been beneficial as it allows us to see our current balance, generate a budget, and speed up the work process. We are able to create expense reports and store all financial data in a centralized location. Moreover, the time-tracking functionality is incredible, and everything in the software showcases a compelling design that makes it more exciting to use daily.

CONS: The software needs to have some essential functions to speed up the process even more. For instance, it doesn’t have a button for editing invoices whenever the collection status is created or closed.

PROS: The app interface is user-friendly and navigable and is made for easy tracking, as you can compartmentalize your project into smaller components for more details. The app also gives relevant information on how you can better segment your program.

CONS: I’m having a hard time with the accounting, I also find the interface too rigid I can’t customize it to make it more suitable to my transactions. It’s inclusive as you can’t integrate it with other apps like QuickBooks which could’ve streamlined the operations.

PROS: Being a first-time user of the app, I am thankful for the patience of their chat team for walking me through. I highly praise them for their proactive approach, pushing a step further by helping me how BigTime can accommodate my operations effectively.

CONS: I wish they have the option to customize templates for the varied transaction that I have. I hope they get to read this for more improvements.

PROS: Because the tool is user-friendly and efficient, I have been able to use it effectively for project and task management. That, in turn, has resulted in improved efficiency when it comes to our business processes.

CONS: One thing I find unfortunate is the tool's lack of an edit function, especially when you need to make changes to the hours you've already done for the week.

PROS: I am really impressed by how sophisticated this tool is, as well as how user-friendly it is. With this tool, I only need to go to one place to see billing, expense reports, and time tracking. Because of that, it has become easier for me to monitor and track employees and how much time they've spent on a given project. Its user-friendliness has also made it easier for our employees to grasp it, minimizing the time we spent on training and onboarding. I also want to commend their customer support for always listening to our concerns and providing adequate solutions.

CONS: I am not very fond of this tool's reporting features, which I find to be clumsy. It's really tedious making a report for an employee who's retiring, or even an employee who is leaving the company or even a project.

PROS: We were searching for a software that will integrate with QuickBooks desktop and then we found the BigTime software. It is flexible, it provides great integration with QB, and it's affordable. It allows us to keep track of profit and projects. Whenever we face some problem or issue we can chat with its support team immediately via chat or email.

CONS: Sometimes I run into some issue but it is fixed quickly. It is not full accounting system, the integrations take some time to run. My suggestion is to create better instruction video.

PROS: Their customer service is incredible. Brannon Hollingsworth, one of BigTime’s customer service reps, has been my favorite staff. He is helping and guiding my team whenever we have concerns with the software. He is responsive, communicative, and fast when we need his assistance.

CONS: BigTime is excellent software when it comes to processing payrolls and tracking employee working hours. It does a great help in my business, and I think there’s no better reason to complain about it.

PROS: BigTime is simple, powerful and easy to set up. At the beginning all users get training and they can begin with their time management immediately. It is flexible with invoicing. In fact, there is no full control over the invoice format but it provides enough flexibility to create professional invoices, according to which you are able to add expense receipts to PDF. It allows you to transfer the invoices to QuickBooks Desktop and everything is automatic.

CONS: We had some issues with lack of an organization record. It would be great if they could implement an organization record and assign properties such as hourly rate, invoice terms, and address.

PROS: I am specialized in tax and accounting. We use professional tax software and we are happy that Big Time integrates well with our software. It is a time saving product, we only have to change the status of our tax software and everything is changed automatically within BigTime. We also use the dashboard so we can track the progress of every tax return.

CONS: Everything works fine, but they could include more contact information within the mobile app.

PROS: When it comes to our employees, not all of them are on the same level of tech savvy. This is why I really appreciated how this tool's time entry process was so direct and simple. Because of its user-friendliness, it wasn't difficult to transition our employees from a traditional time tracking process to this digital one.

CONS: I found it difficult to come up with necessary reports because this tool's reporting features were lacking. This lack means I can't look at multiple data ranges and use them for reports. I also can't take available information and represent it graphically. This is a shame because this tool could potentially be helpful when it comes to providing managers with knowledge and information that is actionable.

PROS: I am amazed how quickly their technical support team responds. Their English is fluent and we are able to understand and apply the solutions immediately. I have to say that I like their sales team as well. They are knowledgeable and always come up with solutions, they are patient and offers us great ideas so we can improve our business.

CONS: I simply love BigTime, there is nothing that I dislike about the software. Whenever we have something that we don’t understand we call their support team and they make it work.

PROS: The software is easy to use and meets our needs. Their staff make sure that the program will suite our needs and that it will work for us. Whenever we had some issues they worked with us to make sure that the issues are fixed. They gave us some time for free usage because of the problems we had with the system.

CONS: BigTime is great tool but something that I don’t like is that I cannot access the program from any device. We couldn’t access the program from 10 asus Tablets and then we had to switch to notebooks.

PROS: Big Time is an organized tool with well design timesheets. You can include fields you need and you can customize it the way you want. The good thing is that one user can launch timers from anywhere within the app and then to fill in names and other details. You can enter names, billing codes and other information by using lightning-quick lookups.

CONS: In my opinion it would be great if they could include proper training in the beginning. It really has too many layout options and this can be confusing because they are not well versed with it.

PROS: We love the mobile app because makes the timesheet entry simple. Another great feature we like to use is the dashboard, because it allows us to see how much time is billed against our organizations billability. BigTime helps me to define the billable rates by job, task, client and the person performing the work. I am able to track various pricing for performed work per individual, client, job and even task. Thanks to Big Time we don’t need to worry about billing details anymore.

CONS: I cannot find anything to dislike about BigTime.

PROS: Big Time is user friendly tool for time management. Its mobile app feature allows me to enter the time on the go, I use it with Quick Books to track budgets. I love this platform it is very useful. The software provides API access and this means I can sync it with other platforms like Salesforce. It allows us to run reports for Resource management.

CONS: I would like to see time forecasting feature.

PROS: I love the layout of BigTime because the time tracking software is easy to use and doesn’t require much training. You can easily customize the data by project type and task. The notes section is great for communicating and sharing the progress with other managers.

CONS: BigTime can be weird when deleting notes and projects. For example if I want to delete a project note before time entry then an error message will pop up and the cells I try to delete are automatically reconfigured. In addition, the auto-save option would prevent loss of data whenever the software goes down.