BOSSDesk Review
What is BOSSDesk?
BOSSDesk is an always-on IT asset management solution that streamlines processes and provides a solid platform to reduce costs related to installing and maintaining IT infrastructure. Being a cloud-based solution, it is securely accessible from anywhere using any device. The ITIL (Information Technology Infrastructure Library) service desk runs from the cloud and allows users to manage, control and track the IT environment. It covers all major areas of the IT asset lifecycle, including IT asset management, incident and change management, service catalog and helpdesk functionality. Reporting includes standard reports and charts, while the dashboards can be customized using widgets to meet varying requirements of different businesses and users. Android and iOS mobile apps make it easier for users to access information remotely without compromising on capabilities.
Show MoreOverview of BOSSDesk Benefits
The comprehensive feature set of BOSSDesk include asset management, incident and problem management, change management, service catalog, dashboard and reporting, self-service portal, Android and iOS apps and configuration and tools. Incident management tools allow users to effectively track incidents and automatically assigning tickets to the concerned staff members. Conditions for routing a ticket can be easily defined and applied, meeting which a specific action can be taken. Technicians can enter timesheet for each incident, whether individually or from multiple people. Core problem management features include root cause analysis, problem tracking and approval management. Change Management makes it easier to track change and problems that may arise with it. Risks can be mitigated using disciplined processes, which also improves the readiness for change.
Asset Management covers the entire asset lifecycle and makes it easier to track and report the value of assets, including software, hardware, virtual assets and even non-IT assets. This provides organizations with better control over their hardware and software assets and total visibility. All activities related to assets are recorded after deployment of an asset through the system, which results in up-to-date inventory and regular audits. The self-service portal makes it easier for users to launch service requests and more, which speeds up the ticketing process and helps resolve issues quickly. Native mobile apps for Android and iOS enable IT admins to access and manage IT assets from anywhere using their mobile devices, which boosts productivity and service levels.
Show MoreOverview of BOSSDesk Features
- Cloud-based IT service management
- Native Android and iOS apps
- ITIL aligned
- Incident tracking and management
- Email-to-tickets
- Task scheduling
- Timesheet tracking
- SLA management
- User feedback and surveys
- Email notifications
- Problem management
- Root-cause analysis
- Ticket grouping
- Problem tracking
- Approvals management
- Change management
- Risk mitigation
- Change planning and tracking
- Rollout and rollback specification
- Asset management
- Configuration Management Database
- Auto discovery
- Active Directory
- Hardware and software inventory
- Vendor and contract management
- PO management
- Asset lifecycle management
- Service catalog
- Dashboard and reporting
- Customizable dashboard widgets
- Advanced search
- Data export
- Self-service portal and knowledge base
- Configuration and tools
BOSSDesk Position In Our Categories
Since companies have distinct business needs, it is only logical they steer clear of settling on an all-encompassing, ”best” business program. Be that as it may, it is futile to try to stumble on such application even among sought-after software systems. The right thing to undertake can be to take note of the several significant functions which merit scrutiny like crucial features, price plans, skill ability of the employees, company size, etc. After which, you should perform the research exhaustively. Read some of these BOSSDesk evaluations and look over each of the software systems in your list in detail. Such well-rounded research ascertains you take out unfit software solutions and select the one that delivers all the aspects your company requires.
Position of BOSSDesk in our main categories:
TOP
50
BOSSDesk is one of the top 50 IT Asset Management Software products
If you are considering BOSSDesk it might also be sensible to examine other subcategories of IT Asset Management Software listed in our base of B2B software reviews.
Each company has different wants and requires a software that can be customized for their size, type of staff members and clients, and the specific industry they are in. For these reasons, no software can provide perfect functionality off-the-shelf. When you search a software product, first be sure what you require it for. Read some BOSSDesk IT Asset Management Software reviews and ask yourself do you desire basic tools or do you want advanced features? Are there any industry-specific tools that you are searching for? Obtain the answers to these questions to help your search. There are multiple factors that you need to consider and these include your finances, specific business requirements, your company size, integration needs etc. Take your time, use a few free trials, and finally choose the app that provides all that you want to enhance your organization effectiveness and productivity.
How Much Does BOSSDesk Cost?
BOSSDesk Pricing Plans:
Free Trial
Essential
$19/agent/month
Professional
$29/agent/month
Enterprise
Contact vendor
What are BOSSDesk pricing details?
BOSSDesk Pricing Plans:
Free Trial
Essential
$19/agent/month
Professional
$29/agent/month
Enterprise
Contact vendor
BOSSDesk offers the following SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.
Essential: $19/agent/month, assets @ 20 cents/asset/month
- Dashboard
- CMDB
- Agentless Asset Discovery
- Incident Management
- Self Service Portal
- Knowledge Base
- Unlimited End Users
- Role-Based Security
- Reporting
- SSL/TLS Security
Professional: $29/agent/month, , assets @ 20 cents/asset/month
- Essential features plus
- Service Catalog
- SLA Management
- Automatic Ticket Routing
- Remote Tools
- Mobile Apps
Enterprise: By quote, assets @ 20 cents/asset/month
- Professional features plus
- Problem Management
- Change Management
- Purchase Management
- Contract Management
- Vendor Management
- Ticket Survey
- Software Deployment
- API Access
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you make a decision to purchase a IT Asset Management Software it’s crucial not only to find out how experts rank it in their reviews, but also to discover if the real users and companies that use these solutions are genuinely satisfied with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and BOSSDesk reviews across a broad array of social media sites. The data is then displayed in a simple to digest format showing how many users had positive and negative experience with BOSSDesk. With that information at your disposal you should be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for BOSSDesk?
BOSSDesk integrates with the following business systems and applications:
- BOSSDesk API
- Bomgar
- Dell Warranty Check
- HP warranty check
- TeamViewer
- Password Reset
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