BOSSDesk Review
What is BOSSDesk?
BOSSDesk is an always-on IT asset management solution that streamlines processes and provides a solid platform to reduce costs related to installing and maintaining IT infrastructure. Being a cloud-based solution, it is securely accessible from anywhere using any device. The ITIL (Information Technology Infrastructure Library) service desk runs from the cloud and allows users to manage, control and track the IT environment. It covers all major areas of the IT asset lifecycle, including IT asset management, incident and change management, service catalog and helpdesk functionality. Reporting includes standard reports and charts, while the dashboards can be customized using widgets to meet varying requirements of different businesses and users. Android and iOS mobile apps make it easier for users to access information remotely without compromising on capabilities.
Show MoreOverview of BOSSDesk Benefits
The comprehensive feature set of BOSSDesk include asset management, incident and problem management, change management, service catalog, dashboard and reporting, self-service portal, Android and iOS apps and configuration and tools. Incident management tools allow users to effectively track incidents and automatically assigning tickets to the concerned staff members. Conditions for routing a ticket can be easily defined and applied, meeting which a specific action can be taken. Technicians can enter timesheet for each incident, whether individually or from multiple people. Core problem management features include root cause analysis, problem tracking and approval management. Change Management makes it easier to track change and problems that may arise with it. Risks can be mitigated using disciplined processes, which also improves the readiness for change.
Asset Management covers the entire asset lifecycle and makes it easier to track and report the value of assets, including software, hardware, virtual assets and even non-IT assets. This provides organizations with better control over their hardware and software assets and total visibility. All activities related to assets are recorded after deployment of an asset through the system, which results in up-to-date inventory and regular audits. The self-service portal makes it easier for users to launch service requests and more, which speeds up the ticketing process and helps resolve issues quickly. Native mobile apps for Android and iOS enable IT admins to access and manage IT assets from anywhere using their mobile devices, which boosts productivity and service levels.
Show MoreOverview of BOSSDesk Features
- Cloud-based IT service management
- Native Android and iOS apps
- ITIL aligned
- Incident tracking and management
- Email-to-tickets
- Task scheduling
- Timesheet tracking
- SLA management
- User feedback and surveys
- Email notifications
- Problem management
- Root-cause analysis
- Ticket grouping
- Problem tracking
- Approvals management
- Change management
- Risk mitigation
- Change planning and tracking
- Rollout and rollback specification
- Asset management
- Configuration Management Database
- Auto discovery
- Active Directory
- Hardware and software inventory
- Vendor and contract management
- PO management
- Asset lifecycle management
- Service catalog
- Dashboard and reporting
- Customizable dashboard widgets
- Advanced search
- Data export
- Self-service portal and knowledge base
- Configuration and tools
BOSSDesk Position In Our Categories
Since businesses have distinctive business-related wants, it is wise they steer clear of buying a one-size-fits-all, “perfect” system. Still, it would be hard to try to pinpoint such application even among sought-after software solutions. The clever thing to do would be to spell out the several main functions that call for a deliberation including major features, costing, technical skill levels of the employees, company size, etc. Next, you must perform the research to a full extent. Read some BOSSDesk review articles and look into each of the software systems in your shortlist in detail. Such all-encompassing research ensure you drop poorly fit apps and pay for the system which offers all the function your business requires for optimal results.
Position of BOSSDesk in our main categories:
TOP
50
BOSSDesk is one of the top 50 IT Asset Management Software products
If you are interested in BOSSDesk it could also be beneficial to examine other subcategories of IT Asset Management Software gathered in our base of SaaS software reviews.
Every company is different, and can need a special IT Asset Management Software solution that will be designed for their company size, type of customers and staff and even specific niche they support. You should not count on finding an ideal software that is going to be suitable for every business no matter what their history is. It may be a good idea to read a few BOSSDesk IT Asset Management Software reviews first and even then you should keep in mind what the service is intended to do for your company and your employees. Do you need an easy and intuitive app with just essential functions? Will you actually make use of the complex tools needed by pros and big enterprises? Are there any particular tools that are especially practical for the industry you operate in? If you ask yourself these questions it will be much easier to locate a solid solution that will match your budget.
How Much Does BOSSDesk Cost?
BOSSDesk Pricing Plans:
Free Trial
Essential
$19/agent/month
Professional
$29/agent/month
Enterprise
Contact vendor
What are BOSSDesk pricing details?
BOSSDesk Pricing Plans:
Free Trial
Essential
$19/agent/month
Professional
$29/agent/month
Enterprise
Contact vendor
BOSSDesk offers the following SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.
Essential: $19/agent/month, assets @ 20 cents/asset/month
- Dashboard
- CMDB
- Agentless Asset Discovery
- Incident Management
- Self Service Portal
- Knowledge Base
- Unlimited End Users
- Role-Based Security
- Reporting
- SSL/TLS Security
Professional: $29/agent/month, , assets @ 20 cents/asset/month
- Essential features plus
- Service Catalog
- SLA Management
- Automatic Ticket Routing
- Remote Tools
- Mobile Apps
Enterprise: By quote, assets @ 20 cents/asset/month
- Professional features plus
- Problem Management
- Change Management
- Purchase Management
- Contract Management
- Vendor Management
- Ticket Survey
- Software Deployment
- API Access
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you make a decision to purchase a IT Asset Management Software it’s vital not only to learn how professionals evaluate it in their reviews, but also to discover if the actual people and enterprises that use these solutions are indeed happy with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and BOSSDesk reviews across a broad array of social media sites. The information is then presented in an easy to understand form showing how many customers had positive and negative experience with BOSSDesk. With that information at your disposal you should be ready to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for BOSSDesk?
BOSSDesk integrates with the following business systems and applications:
- BOSSDesk API
- Bomgar
- Dell Warranty Check
- HP warranty check
- TeamViewer
- Password Reset
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