Campaign Monitor Review

PROS: I like that I can easily create professional looking emails that are fully responsive regardless of the users’ device. I personally like the journey builder because it is an enterpirse level marketing automation feature with SMB price tag, the price is affordable and there are lot of expensive products with less functionality than CM.

CONS: I cannot access the source code of the Campaign Monitor email builder, I’d like to have more control over the size of the text box and images. They could add Event management functionality and landing page creation.

PROS: I like that we can easily import contact lists and add email addresses. With this tool we can easily manage several campaigns and send test emails to our team member before launching the campaigns, so we can see what to add/remove/change.

CONS: I’d like to change the look of the interface. And they have raised the price of the product.

PROS: We use Campaign Monitor to manage more than 40 clients. Many clients use a franchise model and this allows us to segment templates and location lists with a client type. This helps us save a lot of time spent monitoring and duplicating campaigns across the nation. The vendor offers flexible pricing packages as well as fantastic customer support. They always answer within an hour. Their Canvas Builder helps to automatically resolve issues with mobile displays.

CONS: There are plenty of issues: I cannot find third party templates that offer what I need. Most do not work well or are too basic. The Canvas Builder can be more customizable. I wish I was able to add unsubscribe options in the main menu and more dynamic header content. The list imports do not scrub bad domain names. I get a domain bounce when someone types the domain name wrongly in the email. Instead, I wish there was a prompt to get the error fixed. Plus, the reporting could be improved to help me identify trends across a range of clients/emails. Broad analytics can help me identify the best subject lines over a time period, instead of depending on A/B testing.

PROS: I like their open map feature and this feature cannot be found in other sofwtare. I like that I can clerly see email opens in real time, whenever user opens the email a pin pops up on a map. I can visualize the impact of our email contacts.

CONS: They could include more native connections to various platforms like WordPress.

PROS: The template language is excellent – I can quickly create custom templates that my clients find easy to use. They can enter the text, upload images, and send the campaign quickly and know that it will look great. The vendor offers top notch support – I have emailed them at all sorts of odd hours and they have always responded promptly. Their support agents are placed in a range of timezones and they are very knowledgeable.

CONS: There are no major drawbacks. However, there could be more development on the template language – there could be more flexibility in the RSS data repeaters and nested repeaters could be added. Though I use another product currently, I rate Campaign Monitor as the superior service.

PROS: The drag-and-drop template with mobile-friendly emails is great for simple campaigns. The vendor offers excellent customer support and my rep answered all my questions knowledgeably. My issues were resolved on the same day and I even received multiple emails from customer support each day.

CONS: There are many issues I would like to point out: The app lacks image hosting apart from uploading HTML or uploading to templates. The drag-and-drop editor could be made more user-friendly. Our subscription price kept rising even though there was a reduction in the number of campaigns and the number of subscribers to them. Plus, we have to use our own HTML to place social icons where we like. Also had problems using Facebook for Business, is this because of a Facebook issue?

PROS: I like that this tool allows me to manage my email list on the service. I’m using it for non-profit volunteer work. Its automated management of opt-in and out makes the email campaigns more professional and compliant. This product has great email templates that are available for its users. It has great integrations. I like the integration with HubSpot because it writes new subscribers into my mailing list. I get real time reports. The price is affordable.

CONS: Some navigations are bit confusing and often times I need to reset them by going back to the home-view and to navigate it again.

PROS: Campaign monuitor offers great and robust integration with Salesforce. It works great even when using it outside of SF apps. The UI is not fancy but it is intuitive and easy to use, you can send lot of emails with great reporting including functionality for automated workflow emails and transactional emails.

CONS: I prefer accessibility to basic functionality over flashy platform with high price.

PROS: Our clients like the app’s easy usability and analytics/metrics. We use the solution to manage multiple client accounts and host robust yet easy-to-use templates. Clients are able to send their mailing from within the system and they can use analytics to identify which content, links, title etc. are interesting for their users. The automated unsubscribe feature ensures users who unsubscribe don’t get emails accidentally.

CONS: There is only one drawback: It is a bit difficult to build and test the templates as you have to make changes locally and then reload the entire template package again before testing the results.

PROS: Campaign Monitor is extremely easy to use and I love the fact that I can see where in the world my emails are being read. It is easy to to import mailing lists into the software and segment them using custom fields. Plus, you can easily integrate the app with your website and operate automated email campaigns based on RSS feeds. This feature helps our clients to save plenty of time.

CONS: The software does not have any specific drawbacks.

PROS: Campaign monitor is robust platform that allows you to send email campaigns. It has great drag-and-drop functionality. This tool offers everything you need for your campaigns. They have automation featurtes and transactional emails. This is great solution for agencies. It feels even more professional than Mailchimp.

CONS: In my opinion the design looks strange to me, different font size and families of the titels, there is no navigation in the page. It feels like it is done by several designers that don’t work in team.

PROS: I like their open map feature and this feature cannot be found in other sofwtare. I like that I can clerly see email opens in real time, whenever user opens the email a pin pops up on a map. I can visualize the impact of our email contacts.

CONS: They could include more native connections to various platforms like WordPress.

PROS: Campaign monitor is easy to use platform that requires little to less coding and it has simple learning curve. We are able to organize all our political clients from one place. The templates are easily customizable for every client and we can organize the content of our mail lists.

CONS: It locked me out of our account for 2 days and this was very inconvenient. I understand that it prevents unfair targeting of subscribers. Also, they could make better customer service available to all its users.

PROS: I like that this tool allows me to manage my email list on the service. I’m using it for non-profit volunteer work. Its automated management of opt-in and out makes the email campaigns more professional and compliant. This product has great email templates that are available for its users. It has great integrations. I like the integration with HubSpot because it writes new subscribers into my mailing list. I get real time reports. The price is affordable.

CONS: Some navigations are bit confusing and often times I need to reset them by going back to the home-view and to navigate it again.

PROS: I use Campaign Monitor since 2009 and from my experience I can say that this is ectremely flexible solution and email marketing platform. We can easily manage and customize clients email marketing from concept to completion. I personally like its automation and 3rd party integration options. The reporting is wonderful and accurate than other email marketing platform in the market.

CONS: I have found out that some email templates are limited. When I want to customize template it requires some editing of HTML code to get the look I want.

PROS: I like that we can easily import contact lists and add email addresses. With this tool we can easily manage several campaigns and send test emails to our team member before launching the campaigns, so we can see what to add/remove/change.

CONS: I’d like to change the look of the interface. And they have raised the price of the product.

PROS: It is easy to sign up and start using the system and reporting as they are very intuitive. After a short learning curve, we were able to create a campaign, deploy it effectively, and track its performance.

CONS: I would like to see an improvement to make it easier to share reports with a client for whom we create a campaign using Campaign Monitor.

PROS: I have used Twitter to get answers to a few basic questions and they have always responded promptly. Recently, I required urgent support for a campaign and their customer service agents delivered timely and helpful support to resolve my problems and gave me all the necessary details and more. The vendor provides excellent design and functionality along with fool-proof technology. I am looking forward to making use of the recent additions of transactional emails and workflows.

CONS: I wish they integrated with more enterprise systems as right now it is more of a silo.

PROS: I use Campaign Monitor since 2009 and from my experience I can say that this is ectremely flexible solution and email marketing platform. We can easily manage and customize clients email marketing from concept to completion. I personally like its automation and 3rd party integration options. The reporting is wonderful and accurate than other email marketing platform in the market.

CONS: I have found out that some email templates are limited. When I want to customize template it requires some editing of HTML code to get the look I want.

PROS: Campaign Monitor’s strengths are technical documentation, customer support, and top rate features. If you search for any technical topic, it is sure to lead to Campaign Monitor’s website. The vendor has recently added a transactional email service which has greatly expanded the use for a lot of clients. This service ensures that automatic emails have the same attention to detail and care as their marketing campaigns.

CONS: The vendor’s roadmap for future feature development has not been made public, so we don’t know whether desired features will be added. The main website is built for new users, which makes it difficult for existing customers to log into their account.

PROS: Campaign monuitor offers great and robust integration with Salesforce. It works great even when using it outside of SF apps. The UI is not fancy but it is intuitive and easy to use, you can send lot of emails with great reporting including functionality for automated workflow emails and transactional emails.

CONS: I prefer accessibility to basic functionality over flashy platform with high price.

PROS: The main advantage is all the features are laid out in a sensible manner and I can easily access what I need. This makes it easy to use the app when I do specific tasks such as building new templates, creating a new campaign, or cloning an existing one.

CONS: The only minus point is I cannot cancel a campaign in A/B testing by myself. While their customer support responds promptly and resolves this issue, I would rather have the power to do it myself.

PROS: Campaign monitor is robust platform that allows you to send email campaigns. It has great drag-and-drop functionality. This tool offers everything you need for your campaigns. They have automation featurtes and transactional emails. This is great solution for agencies. It feels even more professional than Mailchimp.

CONS: In my opinion the design looks strange to me, different font size and families of the titels, there is no navigation in the page. It feels like it is done by several designers that don’t work in team.

PROS: I like that I can easily create professional looking emails that are fully responsive regardless of the users’ device. I personally like the journey builder because it is an enterpirse level marketing automation feature with SMB price tag, the price is affordable and there are lot of expensive products with less functionality than CM.

CONS: I cannot access the source code of the Campaign Monitor email builder, I’d like to have more control over the size of the text box and images. They could add Event management functionality and landing page creation.

PROS: I rate Campaign Monitor as the most easy-to-use email marketing software in the market. It offers a clean user experience as well as excellent customer support. They dig down into your account and give you the solution to your problem instead of giving a vague boxed answer. Their A/B testing and tracking features are very helpful in learning the success of email campaigns. I can’t even imagine using any other system.

CONS: I have no reasons to complain. But I wish the calendar used for scheduling could be improved and I would add a confirmation page that ensures you don’t send an email too early. Otherwise, it’s a superb product.

PROS: Campaign monitor is easy to use platform that requires little to less coding and it has simple learning curve. We are able to organize all our political clients from one place. The templates are easily customizable for every client and we can organize the content of our mail lists.

CONS: It locked me out of our account for 2 days and this was very inconvenient. I understand that it prevents unfair targeting of subscribers. Also, they could make better customer service available to all its users.