ChangeGear Review
What is ChangeGear?
ChangeGear is a fully-integrated, enterprise-level IT service management (ITSM) platform designed by SunView Software Inc for IT organizations of all sizes. It is an easy-to-use solution that streamlines ITSM processes to help enterprises manage, track, and control IT service effectively. The software leverages intelligent processing to power people-centric IT service management with enterprise-grade features that automate all the repetitive tasks required to manage challenging environments.
The platform combines three powerful modules namely: Change Manager, Service Desk, and Service Manager. The modules integrate to provide an all-inclusive, intelligent ITSM software with capabilities to meet the present-day and yet to come business requirements. They work in unison to simplify IT management while making it more flexible and efficient.
Show MoreOverview of ChangeGear Benefits
ChangeGear modular approach to IT service management brings multiple benefits enjoyed by organizations operating in numerous industries. The solution allows IT managers, IT staff, and end-users to enjoy the convenience of a streamlined and automated IT service management with seamless integration of vital ITSM processes such as problem management, incident management, release management, and knowledge management. It fast-tracks response time, incidents resolution, and reinstates normalcy while reducing the damaging effect on business operations.
The change management module provides tools built for business agility. The module is fully-optimized to withstand any dramatic increase in velocity and volume of changes in your enterprise. It leverages advanced controls and automation to streamline the release and change management process for improved compliance and risk management.
On the other hand, the ChangeGear Service Desk module provides all the essentials you require to deliver remarkable service. It’s a cost-effective and highly-scalable platform that allows you to manage, control, and track IT services. It’s easy-to-implement, configure, and manage which means you can effortlessly resolve requests, facilitate ticket routing, and systematize all changes without sacrificing quality of service delivery.
Lastly, the CnageGear Service manager is a robust module that utilizes intelligence-driven service management to deliver phenomenal service and improve staff productivity. It integrates Service Smart Technology with machine learning to provide features that facilitate strategic organization to power your proactive team. This module is the gateway to a new standard of forward-looking, self-service engagement and staff productivity.
Show MoreOverview of ChangeGear Features
- Change management
- Release management
- Change calendar
- ITIL configuration management
- Incident management
- Knowledge management
- Problem management
- Project management
- onboarding
- Self-service portal
- Service catalog
- CMDB and asset directory
- Automated smart response
- Intelligent tickets assignments
- Chatbot self-service
ChangeGear Position In Our Categories
Keeping in mind businesses have unique business-related demands, it is sensible they steer clear of picking an all-encompassing, ideal software. Nevertheless, it would be hard to stumble on such application even among branded software products. The right thing to undertake should be to narrow down the varied vital factors which require inspection such as major features, price terms, technical skill levels of the users, company size, etc. Next, you must conduct your product research through and through. Have a look at some of these ChangeGear review articles and look into each of the software products in your shortlist in detail. Such well-rounded product investigation ensure you avoid unsuitable software solutions and select the system which meets all the aspects your company requires to be successful.
Position of ChangeGear in our main categories:
TOP
50
ChangeGear is one of the top 50 IT Asset Management Software products
If you are interested in ChangeGear it may also be a good idea to analyze other subcategories of Best IT Asset Management Software listed in our database of B2B software reviews.
It is important to keep in mind that virtually no service in the Best IT Asset Management Software category will be a perfect solution able to fulfill all the requirements of all company types, sizes and industries. It may be a good idea to read a few ChangeGear Best IT Asset Management Software reviews first as some software may dominate just in a very small group of applications or be designed with a very specific industry in mind. Others may work with an intention of being easy and intuitive and therefore lack complex functionalities desired by more experienced users. You can also find software that focus on a wide group of customers and offer a rich feature base, but that frequently comes at a more significant price of such a solution. Be certain that you're aware of your requirements so that you buy a service that has all the elements you search for.
How Much Does ChangeGear Cost?
ChangeGear Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are ChangeGear pricing details?
ChangeGear Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
ChangeGear doesn’t provide a detailed enterprise pricing structure for its products. Contact the vendor for in-depth information regarding the software pricing.
User Satisfaction
Positive Social Media Mentions
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Negative Social Media Mentions
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We know that when you choose to buy a IT Asset Management Software it’s important not only to see how professionals score it in their reviews, but also to find out if the real users and businesses that use this software are genuinely content with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and ChangeGear reviews across a vast range of social media sites. The data is then featured in a simple to understand way revealing how many clients had positive and negative experience with ChangeGear. With that information at your disposal you will be equipped to make an informed purchasing choice that you won’t regret.
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Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ChangeGear?
ChangeGear integrates with the following business systems and applications:
- Jira
- SharePoint
- Microsoft Dynamics
- PBX
- Belladato
- SolarWinds Network Performance Monitor
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