ChangeGear Review
What is ChangeGear?
ChangeGear is a fully-integrated, enterprise-level IT service management (ITSM) platform designed by SunView Software Inc for IT organizations of all sizes. It is an easy-to-use solution that streamlines ITSM processes to help enterprises manage, track, and control IT service effectively. The software leverages intelligent processing to power people-centric IT service management with enterprise-grade features that automate all the repetitive tasks required to manage challenging environments.
The platform combines three powerful modules namely: Change Manager, Service Desk, and Service Manager. The modules integrate to provide an all-inclusive, intelligent ITSM software with capabilities to meet the present-day and yet to come business requirements. They work in unison to simplify IT management while making it more flexible and efficient.
Show MoreOverview of ChangeGear Benefits
ChangeGear modular approach to IT service management brings multiple benefits enjoyed by organizations operating in numerous industries. The solution allows IT managers, IT staff, and end-users to enjoy the convenience of a streamlined and automated IT service management with seamless integration of vital ITSM processes such as problem management, incident management, release management, and knowledge management. It fast-tracks response time, incidents resolution, and reinstates normalcy while reducing the damaging effect on business operations.
The change management module provides tools built for business agility. The module is fully-optimized to withstand any dramatic increase in velocity and volume of changes in your enterprise. It leverages advanced controls and automation to streamline the release and change management process for improved compliance and risk management.
On the other hand, the ChangeGear Service Desk module provides all the essentials you require to deliver remarkable service. It’s a cost-effective and highly-scalable platform that allows you to manage, control, and track IT services. It’s easy-to-implement, configure, and manage which means you can effortlessly resolve requests, facilitate ticket routing, and systematize all changes without sacrificing quality of service delivery.
Lastly, the CnageGear Service manager is a robust module that utilizes intelligence-driven service management to deliver phenomenal service and improve staff productivity. It integrates Service Smart Technology with machine learning to provide features that facilitate strategic organization to power your proactive team. This module is the gateway to a new standard of forward-looking, self-service engagement and staff productivity.
Show MoreOverview of ChangeGear Features
- Change management
- Release management
- Change calendar
- ITIL configuration management
- Incident management
- Knowledge management
- Problem management
- Project management
- onboarding
- Self-service portal
- Service catalog
- CMDB and asset directory
- Automated smart response
- Intelligent tickets assignments
- Chatbot self-service
ChangeGear Position In Our Categories
Since companies have specific business needs, it is only wise that they avoid purchasing an all-encompassing, ideal business application. Needless to say, it is difficult to try to pinpoint such application even among recognizable software systems. The practicable thing to do would be to shortlist the several essential aspects that require examination including important features, plans, technical skill ability of staff, organizational size, etc. The second step is, you must do your research thoroughly. Read some of these ChangeGear analyses and explore each of the software solutions in your shortlist more closely. Such all-encompassing product research ascertains you weed out poorly fit apps and select the system which has all the tools your business requires.
Position of ChangeGear in our main categories:
TOP
50
ChangeGear is one of the top 50 IT Asset Management Software products
If you are considering ChangeGear it might also be sensible to analyze other subcategories of IT Asset Management Software gathered in our base of B2B software reviews.
It's crucial to realize that virtually no software in the IT Asset Management Software category will be an ideal solution that can fulfill all the goals of all business types, sizes and industries. It may be a good idea to read a few ChangeGear IT Asset Management Software reviews first as specific software can dominate exclusively in a really small set of applications or be created with a really specific type of industry in mind. Others can work with a goal of being easy and intuitive and consequently lack advanced elements welcomed by more experienced users. There are also services that focus on a broad group of customers and give you a rich feature toolbox, but this in most cases comes at a more expensive cost of such a service. Be certain that you're aware of your needs so that you buy a service that offers specifically the features you search for.
How Much Does ChangeGear Cost?
ChangeGear Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are ChangeGear pricing details?
ChangeGear Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
ChangeGear doesn’t provide a detailed enterprise pricing structure for its products. Contact the vendor for in-depth information regarding the software pricing.
User Satisfaction
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We realize that when you decide to purchase a IT Asset Management Software it’s vital not only to find out how professionals rank it in their reviews, but also to check whether the actual people and enterprises that purchased it are genuinely content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ChangeGear reviews across a wide array of social media sites. The information is then featured in an easy to understand form revealing how many users had positive and negative experience with ChangeGear. With that information available you should be ready to make an informed purchasing choice that you won’t regret.
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Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ChangeGear?
ChangeGear integrates with the following business systems and applications:
- Jira
- SharePoint
- Microsoft Dynamics
- PBX
- Belladato
- SolarWinds Network Performance Monitor
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