Cien Review
What is Cien?
Cien is a mobile app that is powered by an innovative AI engine. It is created to help you measure sales performance and identify areas where your team can excel and achieve excellent sales results. Cien greatly boosts the sales productivity of your team, acting like a FitBit for your sales team and giving them insights and advice to drive and encourage customers to perform the desired sales behavior.
Designed mainly for SaaS or subscription based services companies, Cien makes it easy for users to achieve significant ROI, even by as much as 1,000% by integrating ROI calculation right into the app. Cien makes the calculations based on the on gross margins of your products and measures indicators that matter. The app also tracks your ROI milestones to ensure that you are always on the right path.
Show MoreOverview of Cien Benefits
Cien is a mobile app that is built on 30 years of combined experience in the SaaS industry, created to help SaaS companies address familiar problems that come with selling software or technology service. Clearly, it is not a product optimized for other industries but developers have stated that they plan to improve Cien in the future and roll out a version that can cater to varying indusrties and their respective requirements.
Among the most notable benefits Cien brings to the table is mobility and flexibility. As a mobile-based application, Cien does not require users to undergo intensive training to get fully familiar with the product. It is an intuitive platform. That said, Cien has a customer success team ready to provide you with assistance and guidance to help you get started. The best thing about their support team is that they won’t stop until you start receiving value from your investment.
Fueled by a robust artificial intelligence (AI) engine, Cien is designed not only to analyze data, but dissect tons of information and discover patterns that allows it to make projections and forecasts that are nearly precise. With Cien, you have the data and the details you need to empower your sales team and significantly improve their sales performance.
Cien’s powerful AI engine takes into the equation intagible factors on top of the standard KPIs. Unlike most CRMs today, Cien also measures team mood, product knowledge, work ethic, closing ability and season.
Show MoreOverview of Cien Features
- Sales Performance Review
- Sales Analytics
- Sales AI
- Sales Automation and Attribution
- Automatic Forecasting
- Daily Pulse
- Team Sentiment Analysis
- Productivity Metrics
- ROI Tracking
- Individual Feedback
- Customization
What Problems Will Cien Solve?
Scenario 1 – How do I stop the decline of sales productivity?
As sales organizations grow, their overall productivity per sales rep declines. Cien was built on the premise that when building a sales organization, you can hire the most motivated people in the world but it won’t scale. It’s as if if there’s a law of decreasing returns when it building sales organizations. Cien’s Mentor feature detects potential problems, recommends next actions and gives sales teams a set of recommended actions and best practices to follow to keep sales productivity high.
Scenario 2 – How should I compensate sales people?
Sales organizations often don’t know what is contributing to a completed sale. Is it the quality of leads from marketing, the promptitude of the inside sales rep, the closing ability of an account executive, or simply the sales territory where the customer is located? With Cien’s Sales Value Chain feature, sales leaders can accurately measure the relative contribution of each chain in the sales value chain and compensate the right person in the sales team for the right reason.
Scenario 3 – How should I allocate and plan my sales and marketing budget?
When it comes to planning budgets and headcount, it can be difficult for sales leaders to understand the revenue impact of spending more money on marketing, or hiring an additional inside sales professional or an additional account executive. Cien’s budget allocation tool provides sales professionals with the ability to stop making budgeting and hiring decisions based on gut feel or rules of thumb. It applies data science based on a company’s historical and predicted metrics to automatically recommend the optimal allocation of resources.
Cien Position In Our Categories
Keeping in mind businesses have unique business-related wants, it is only reasonable they steer clear of selecting an all-in-one, ideal software solution. Needless to say, it would be difficult to try to find such application even among widely used software products. The reasonable thing to do is to take note of the numerous major functions that need investigation such as major features, price plans, skill competence of staff, organizational size, etc. After which, you must conduct your product research thoroughly. Have a look at some Cien analyses and check out each of the software systems in your shortlist more closely. Such comprehensive research guarantee you take out unsuitable apps and pay for the one which includes all the function your business requires.
Position of Cien in our main categories:
TOP
500
Cien is one of the top 500 Business Intelligence Software products
TOP
500
Cien is one of the 500 Sales Tools products
If you are considering Cien it could also be sensible to investigate other subcategories of Sales Tools listed in our database of B2B software reviews.
It's essential to keep in mind that almost no service in the Sales Tools category will be a perfect solution that can match all the needs of different business types, sizes and industries. It may be a good idea to read a few Cien Sales Tools reviews first as some services can perform well only in a really small set of applications or be prepared with a very specific industry in mind. Others might work with a goal of being easy and intuitive and therefore lack complex elements needed by more experienced users. There are also apps that cater to a large group of customers and offer a powerful feature set, however this frequently comes at a more significant price of such a solution. Ensure you're aware of your requirements so that you buy a service that provides specifically the functionalities you look for.
How Much Does Cien Cost?
Cien Pricing Plans:
Free Trial
Cien
$49/user/month
What are Cien pricing details?
Cien Pricing Plans:
Free Trial
Cien
$49/user/month
Cien offers a single enterprise pricing plan for all customers, to be covered either monthly or annually. Here are the details:
Cien – $49/user/month or $49/user/month (annual billing)
- License for all authorized Users to access the Cien App
- Customer Success process, including meetings and training material
- Free email and phone help support during business hours (8-4 EST)
User Satisfaction
Positive Social Media Mentions
105
Negative Social Media Mentions
3
We realize that when you choose to get a Sales Tools it’s important not only to find out how professionals rank it in their reviews, but also to discover if the actual users and enterprises that use these solutions are indeed happy with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Cien reviews across a wide range of social media sites. The data is then displayed in an easy to digest form indicating how many people had positive and negative experience with Cien. With that information at your disposal you will be prepared to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Dutch
- Polish
- Turkish
- Swedish
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Cien?
Cien integrates with Salesforce.com and all of its sales cloud ecosystem partners.
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