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Customer Alliance Review

Customer Alliance
Our score: 8.6 User satisfaction: 100%

What is Customer Alliance?

Customer Alliance is an all-around reputation management software for independent hotels and chains. The application enables the management to collect reviews from guests and analyze them for insights on how they can further improve their service.

With Customer Alliance, small-time hostels and large hotels can attract more customers using reviews left by previous guests. They can do this through a review widget embedded on their website or by integrating a certificate.

Moreover, Customer Alliance supports integrations with dozens of partner and third-party solutions. This makes certain that lodging places do not miss a single customer review from review sites and aggregators.

Overview of Customer Alliance Benefits

Robust Review Collection

While customers like to leave reviews on different channels after their experience, Customer Alliance sends them invitations to voice out their opinions prior to, during, and after their stay. These questionnaires are sent via email, SMS, WiFi, and on tablet kiosks. This ensures that a well-rounded review of their impressions is collected and shared.

Enhanced Visibility

Great reviews mean more opportunities to reach potential guests. That is something Customer Alliance understands, which is why the platform provides hotels and inns different methods of showcasing their glowing reviews. A few methods are by integrating reviews into the hospitality venue’s website and by distributing them to leading review portals like Google, TripAdvisor, and Trivago.

Reviews Analysis

To further improve operations, it is crucial for hostels and hotels to gain a deep understanding of what their customers tell them. Customer Analysis assists in that regard through its statistical and semantic analysis features. These allow them to find more ways of improving their service.

Better Competitive Edge

What sets the competition apart? This is a question that Customer Alliance can answer through its competition analysis and overview. By understanding how rival lodgings work, hotels can improve their service to better appeal to their guests.

Interfaced Solution

Customer Alliance aids hotels in seamlessly connecting with more than 90 solutions. These integrations allow users to collect customer data with ease, as well as view reviews for a more robust reputation management.

Overview of Customer Alliance Features

  • Custom Questionnaire
  • Review Invitation
  • WiFi Questionnaire
  • Reviews Widget
  • Certificate Integration
  • Reviews Analysis
  • Semantics
  • Competition Overview
  • Partner & Third-Party Integrations

Customer Alliance Position In Our Categories

Since companies have distinctive business-related needs, it is only prudent that they avoid buying a one-size-fits-all, ”best” software solution. Be that as it may, it would be almost impossible to try to discover such a software solution even among popular software products.
The clever thing to undertake can be to list the numerous chief factors that merit consideration such as major features, plans, technical skill competence of staff members, company size, etc. The second step is, you should conduct the product research systematically. Have a look at some of these Customer Alliance evaluations and check out the other software products in your shortlist more closely. Such comprehensive product research can make sure you avoid unsuitable software products and select the one that delivers all the benefits your company requires.

Position of Customer Alliance in our main categories:

TOP 20

Customer Alliance is one of the top 20 Reputation Management Software products

If you are interested in Customer Alliance it may also be a good idea to investigate other subcategories of Reputation Management Software listed in our database of SaaS software reviews.

Since each organization has unique business requirements, it is sensible for them to refrain from searching for a one-size-fits-all perfect software solution. Needless to say, it would be futile to try to find such an app even among popular software platforms. The smart thing to do would be to jot down the various vital factors that require consideration such as key features, finances, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some Customer Alliance Reputation Management Software reviews and look into each of the other solutions in your shortlist in detail. Such exhaustive research can make sure you weed out ill-fitting platforms and select the system that offers all the features you need for business success.

How Much Does Customer Alliance Cost?

Customer Alliance Pricing Plans:

Free Trial

Basic

Starts at €80.00/month

Plus

Starts at €80.50/month

Premium

Starts at €81.00/month

Customer Alliance offers the following enterprise pricing packages:

Basic – €79.00/month + €1.00/room/month/annual billing

  • Basic Features

Plus – €79.00/month + €1.50/room/month/annual billing

  • Basic Features
  • Online Reputation Monitoring
  • Social Media Monitoring

Premium – €79.00/month + €2.00/room/month/annual billing

  • All Plus Features
  • Online Reputation Monitoring
  • Social Media Monitoring
  • Competition Analysis
  • SMS Invitation
  • Backend Interface for Hospitality Chain

User Satisfaction

Positive Social Media Mentions 31
Negative Social Media Mentions 0

We realize that when you make a decision to buy Reputation Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Customer Alliance reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Customer Alliance. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Customer Alliance pricing details?

Customer Alliance Pricing Plans:

Free Trial

Basic

Starts at €80.00/month

Plus

Starts at €80.50/month

Premium

Starts at €81.00/month

Customer Alliance offers the following enterprise pricing packages:

Basic – €79.00/month + €1.00/room/month/annual billing

  • Basic Features

Plus – €79.00/month + €1.50/room/month/annual billing

  • Basic Features
  • Online Reputation Monitoring
  • Social Media Monitoring

Premium – €79.00/month + €2.00/room/month/annual billing

  • All Plus Features
  • Online Reputation Monitoring
  • Social Media Monitoring
  • Competition Analysis
  • SMS Invitation
  • Backend Interface for Hospitality Chain

What integrations are available for Customer Alliance?

Xustomer Alliance interfaces with the following solutions:

  • 5stelle*
  • X
  • ASA HOTEL
  • ASSD
  • Availpro
  • CBP Hôtel – Sequoiasoft
  • Chloë
  • Citadel
  • Cudbe
  • DATAreform GmbH
  • Dylog
  • Éole – GHM GESTHOTEL
  • FITS Hotel Software
  • GeHo
  • GestioneAlbergo PMS Leonardo
  • GHM GESTHOTEL
  • PROFI
  • HOTELCUBE
  • Hoteleasy
  • Hotelfinder
  • HOPE
  • HOTELTIME SOLUTIONS
  • HOTIX
  • Hotline
  • Hottimo
  • HS / 3
  • ibelsa
  • ideas4hotels
  • INAXEL Naxi-Gestion
  • INFHOTIK
  • Infor
  • Jazotel Front Office
  • Lodgit Hotel Software
  • Logotel Hotel Software
  • Medialog
  • Micrologic
  • Misterbooking
  • Ms3 Solutions
  • Novaresa
  • OPERA
  • Oracle
  • Orchestra Software
  • Oscar WiFi
  • Page 3.0 PMS
  • Protel
  • resalys
  • reservit
  • Resthel Office
  • Rezlynx PMS
  • Scrigno PMS – GP Dati
  • semper
  • serenata
  • SIHOT
  • Stardekk
  • Swoppen Systems
  • Thaïs-Soft
  • Thelis eSeason
  • Topsys
  • VEGA
  • WebResa
  • Winhotel
  • Winner Front Office
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Reviewed By Jenny Chang
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