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Customer Alliance Review

Customer Alliance
Our score: 8.6 User satisfaction: 100%

What is Customer Alliance?

Customer Alliance is an all-around reputation management software for independent hotels and chains. The application enables the management to collect reviews from guests and analyze them for insights on how they can further improve their service.

With Customer Alliance, small-time hostels and large hotels can attract more customers using reviews left by previous guests. They can do this through a review widget embedded on their website or by integrating a certificate.

Moreover, Customer Alliance supports integrations with dozens of partner and third-party solutions. This makes certain that lodging places do not miss a single customer review from review sites and aggregators.

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Overview of Customer Alliance Benefits

Robust Review Collection

While customers like to leave reviews on different channels after their experience, Customer Alliance sends them invitations to voice out their opinions prior to, during, and after their stay. These questionnaires are sent via email, SMS, WiFi, and on tablet kiosks. This ensures that a well-rounded review of their impressions is collected and shared.

Enhanced Visibility

Great reviews mean more opportunities to reach potential guests. That is something Customer Alliance understands, which is why the platform provides hotels and inns different methods of showcasing their glowing reviews. A few methods are by integrating reviews into the hospitality venue’s website and by distributing them to leading review portals like Google, TripAdvisor, and Trivago.

Reviews Analysis

To further improve operations, it is crucial for hostels and hotels to gain a deep understanding of what their customers tell them. Customer Analysis assists in that regard through its statistical and semantic analysis features. These allow them to find more ways of improving their service.

Better Competitive Edge

What sets the competition apart? This is a question that Customer Alliance can answer through its competition analysis and overview. By understanding how rival lodgings work, hotels can improve their service to better appeal to their guests.

Interfaced Solution

Customer Alliance aids hotels in seamlessly connecting with more than 90 solutions. These integrations allow users to collect customer data with ease, as well as view reviews for a more robust reputation management.

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Overview of Customer Alliance Features

  • Custom Questionnaire
  • Review Invitation
  • WiFi Questionnaire
  • Reviews Widget
  • Certificate Integration
  • Reviews Analysis
  • Semantics
  • Competition Overview
  • Partner & Third-Party Integrations

Customer Alliance Position In Our Categories

Because businesses have distinct business-related needs, it is wise that they avoid settling on a one-size-fits-all, ”best” business application. Nevertheless, it is hard to stumble on such an app even among sought-after software systems. The logical step to do is to narrow down the varied main functions that entail careful thought like major features, costing, skill capability of the employees, company size, etc. Next, you should conduct the product research systematically. Read some Customer Alliance review articles and explore each of the applications in your list more closely. Such comprehensive research makes sure you weed out ill-fitting applications and subscribe to the system which includes all the aspects your company requires.

Position of Customer Alliance in our main categories:

TOP 50

Customer Alliance is one of the top 50 Reputation Management Software products

If you are interested in Customer Alliance it might also be sensible to analyze other subcategories of Reputation Management Software listed in our database of SaaS software reviews.

Each business has its own characteristics, and can require a particular type of Reputation Management Software solution that will be adjusted to their company size, type of clients and staff and even specific industry they deal with. We advise you don't count on finding an ideal solution that is going to work for every business regardless of their background is. It may be a good idea to read a few Customer Alliance Reputation Management Software reviews first and even then you should keep in mind what the solution is intended to do for your company and your workers. Do you need a simple and straightforward service with just essential functions? Will you really use the advanced functionalities required by pros and large enterprises? Are there any specific tools that are especially practical for the industry you operate in? If you ask yourself these questions it will be much easier to find a trustworthy solution that will match your budget.

How Much Does Customer Alliance Cost?

Customer Alliance Pricing Plans:

Free Trial

Basic

Starts at €80.00/month

Plus

Starts at €80.50/month

Premium

Starts at €81.00/month

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What are Customer Alliance pricing details?

Customer Alliance Pricing Plans:

Free Trial

Basic

Starts at €80.00/month

Plus

Starts at €80.50/month

Premium

Starts at €81.00/month

Customer Alliance offers the following enterprise pricing packages:

Basic – €79.00/month + €1.00/room/month/annual billing

  • Basic Features

Plus – €79.00/month + €1.50/room/month/annual billing

  • Basic Features
  • Online Reputation Monitoring
  • Social Media Monitoring

Premium – €79.00/month + €2.00/room/month/annual billing

  • All Plus Features
  • Online Reputation Monitoring
  • Social Media Monitoring
  • Competition Analysis
  • SMS Invitation
  • Backend Interface for Hospitality Chain

User Satisfaction

Positive Social Media Mentions 31
Negative Social Media Mentions 0

We are aware that when you decide to get a Reputation Management Software it’s important not only to find out how experts rank it in their reviews, but also to discover if the real people and enterprises that purchased these solutions are indeed content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Customer Alliance reviews across a wide range of social media sites. The information is then featured in an easy to understand way indicating how many clients had positive and negative experience with Customer Alliance. With that information at your disposal you will be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Customer Alliance?

Xustomer Alliance interfaces with the following solutions:

  • 5stelle*
  • X
  • ASA HOTEL
  • ASSD
  • Availpro
  • CBP Hôtel – Sequoiasoft
  • Chloë
  • Citadel
  • Cudbe
  • DATAreform GmbH
  • Dylog
  • Éole – GHM GESTHOTEL
  • FITS Hotel Software
  • GeHo
  • GestioneAlbergo PMS Leonardo
  • GHM GESTHOTEL
  • PROFI
  • HOTELCUBE
  • Hoteleasy
  • Hotelfinder
  • HOPE
  • HOTELTIME SOLUTIONS
  • HOTIX
  • Hotline
  • Hottimo
  • HS / 3
  • ibelsa
  • ideas4hotels
  • INAXEL Naxi-Gestion
  • INFHOTIK
  • Infor
  • Jazotel Front Office
  • Lodgit Hotel Software
  • Logotel Hotel Software
  • Medialog
  • Micrologic
  • Misterbooking
  • Ms3 Solutions
  • Novaresa
  • OPERA
  • Oracle
  • Orchestra Software
  • Oscar WiFi
  • Page 3.0 PMS
  • Protel
  • resalys
  • reservit
  • Resthel Office
  • Rezlynx PMS
  • Scrigno PMS – GP Dati
  • semper
  • serenata
  • SIHOT
  • Stardekk
  • Swoppen Systems
  • Thaïs-Soft
  • Thelis eSeason
  • Topsys
  • VEGA
  • WebResa
  • Winhotel
  • Winner Front Office
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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