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Dispatch Science Review
What is Dispatch Science?
Dispatch Science is an end-to-end, cloud-based logistics and delivery management solution that uses the power of algorithms and artificial intelligence (AI) to help delivery businesses optimize their operations. It offers an array of functionalities for drivers, dispatchers, customers, and even your back-office team.
For drivers, the platform automates route optimization for faster delivery of parcels. It also comes with an integrated chat feature that enables drivers to communicate easily with customers or dispatchers. It can be useful when providing a delivery status update or just in case problems such as customer no shows arise. POD signature capture is also available so your drivers can go paperless when getting a proof of delivery.
For dispatchers, Dispatch Science automates order assignment, offers exception-based management tools, two-way messaging capabilities, real-time driver’s speed and location tracker, and a powerful dashboard that displays essential driver’s data. Generally, this solution simplifies dispatching tasks.
For customers, the software offers an app and a self-serve portal that can be used to get a quote, place orders, track deliveries, and more. What’s more, it integrates with Google Home smart devices and Amazon Alexa which makes the aforementioned tasks way easier.
Last but not the least, Dispatch Science empowers your administrators and management teams to drive business growth. There are tools to help them handle complex exceptions, surcharges, or any special case. Also, they will be able to see the issues impacting business productivity, performance, and customers through the platform’s comprehensive dashboards and analytics.
Show MoreOverview of Dispatch Science Benefits
Cloud-based Technology
Dispatch Science is a cloud-based solution. This means you don’t have to invest in servers or operating systems. All you need is a browser and internet connection to access the platform. Business operations will not be restricted to physical office workspace because the information is easily accessible anytime, anywhere using any device.
End-to-end Delivery Management Solution
The platform helps courier businesses create and adopt a customer-first approach to make their clients happy and keep them coming back, provides tools that could simplify a dispatcher’s daily routine, helps drivers work more efficiently, and gives actionable information to your operation team. Generally, this software allows delivery businesses to automate everything, from quoting, route optimization, to dispatching and billing.
Automated Dispatch
Instead of manual order assignment, Dispatch Science automates dispatch which minimizes the risk of human error. This also frees up dispatcher time so they can focus on more complex processes.
Route Optimization
Planning routes does not need to be time-consuming. With Dispatch Science, driver routes are automatically and dynamically created through its route optimization algorithms. This feature enables fast delivery of parcels so you can save fuel and time while increasing revenue.
Customer Self-Serve Portal
The platform offers a self-serve portal that enables customers to get quotes, place orders, view their order history, track delivery in real-time, and more. This feature makes it easier for customers to do business with a delivery company. For businesses, this can help them improve customer experience.
Show MoreOverview of Dispatch Science Features
- Route Optimization
- Real-time Driver Location Tracking
- Driver Commissions and Settlements
- Auto-Dispatch
- Automated Email, SMS or Voice Notification
- POD Signature Capture
- Real-time Quotes
- Customer Self-serve Portal
- Dashboard and Analytics
- QuickBooks Integration
Awards & Quality Certificates
Dispatch Science Position In Our Categories
Knowing that companies have distinctive business-related needs, it is reasonable that they abstain from seeking a one-size-fits-all, ideal software. Nonetheless, it is difficult to come across such application even among well-known software products. The logical thing to do should be to list the different chief factors that necessitate research including major features, packages, technical skill capability of the employees, company size, etc. Next, you should follow through your product research through and through. Go over some of these Dispatch Science reviews and scrutinize the other software systems in your shortlist more closely. Such detailed research guarantees you steer clear of poorly fit apps and subscribe to the system which offers all the aspects your business requires in sustaining growth.
Position of Dispatch Science in our main categories:
TOP
50
Dispatch Science is one of the top 50 Fleet Management Software products
If you are interested in Dispatch Science it might also be sensible to examine other subcategories of Fleet Management Software collected in our base of B2B software reviews.
Each organization has different requirements and needs a software that can be personalized for their size, type of staff members and customers, and the particular industry they are in. For these reasons, no system can provide perfect functionality off-the-shelf. When you search a software product, first be sure what you require it for. Read some Dispatch Science Fleet Management Software reviews and ask yourself do you want basic features or do you want sophisticated features? Are there any industry-specific tools that you are seeking? Find the answers to these questions to aid your search. There are plenty of factors that you need to reflect on and these include your budget, specific business wants, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally select the app that provides all that you want to enhance your organization efficiency and productivity.
How Much Does Dispatch Science Cost?
Dispatch Science Pricing Plans:
Free Trial
Basic Plan
$300/month
Growth Plan
$1800/month
Enterprise Plan
Contact vendor
What are Dispatch Science pricing details?
Dispatch Science Pricing Plans:
Free Trial
Basic Plan
$300/month
Growth Plan
$1800/month
Enterprise Plan
Contact vendor
Dispatch Science offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business.
Basic Plan – $300/month
- Minimum 10 drivers ($1/delivery/driver)
- Up to $35/month
- iOS and Android Driver App
- SMS notifications ($0.02 each)
- Customer Mobile App ($0.45/order)
- Dashboard and Analytics
- Dispatch Board
- Order Entry
- Basic Zip, Zone, or Mileage-based Pricing
- Real-time ETA’s
- Real-time Driver Location Tracking
- Route Optimization
- POD Signature Capture
- Barcode Scanner
- Ultimate Extra Charges
Growth Plan – $1800/month
- Minimum 10 drivers ($1/delivery/driver)
- Up to $25/month
- iOS and Android Driver App
- SMS notifications ($0.02 each)
- Customer Mobile App ($0.25/order)
- Automated Dispatch Engine
- Everything in Basic Plan
- Multi-Company
- Multi-brand Account Support
- Dynamic Routing
- Driver Commissions and Settlements
- Real-time Quotes
- Integration API
- QuickBooks Integration
Enterprise Plan – Contact vendor
- Monthly rate to be discussed based on needs
- iOS and Android Driver App
- SMS Notifications: Volume pricing
- Customer Mobile App: Volume pricing
- Everything in Growth Plan
- Amazon/Google Assistant Voice Ordering
- White-label Client Mobile App
User Satisfaction
Positive Social Media Mentions
14
Negative Social Media Mentions
0
We know that when you choose to buy a Fleet Management Software it’s crucial not only to see how experts score it in their reviews, but also to check if the actual people and companies that bought it are actually happy with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Dispatch Science reviews across a wide array of social media sites. The data is then featured in a simple to digest way showing how many people had positive and negative experience with Dispatch Science. With that information at your disposal you should be equipped to make an informed buying decision that you won’t regret.
Technical details
Devices Supported
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Dispatch Science?
Dispatch Science comes with documented, public API which permits do-it-yourself integrations.
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