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DocuWare Review

DocuWare
Our score: 8.2 User satisfaction: 89%

What is DocuWare?

DocuWare is a document management and workflow automation software. The cloud-based software focuses on automating your core processes: employee management and invoice processing. It is built to eliminate the recurring and manual processes of your workflow by building a digital-first SaaS environment for your business. This frees up the time of your team so they can focus on more critical work such as driving profit and boosting productivity.

Reducing or eliminating paper-based systems is one of DocuWare’s main purposes as it aims to digitize processes such as legal documents, contracts, accounts payables, and human resources. This cuts costs, accelerates workflows, and eliminates time-consuming paper filing and retrieval. It also empowers remote workers especially as mobile is the new standard for user experience. Moving your processes online drives productivity anytime, anywhere, using any device, ensures compliance, and tightens security.

DocuWare has quick time to value. It is quick to deploy, quick to learn to use, and quick to connect with your existing systems with its out-of-the-box integrations. Since it is cloud-based, the software is highly scalable, future-proof, cost-effective and secure. It is also preconfigured to accelerate the configuration process that suits your business best.

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Overview of DocuWare Benefits

DocuWare applies a zero interruption policy to ensure that there is no downtime and continuity is maintained, especially when business are focusing on improving their operations. The start-to-finish guidance system applies best industry practices and partners with businesses to guide them through the entire process, including early assessment, implementation and optimization. The software also works hard to ensure employee adoption by bringing them on board. The support teams help companies define goals for employee adoption and provide hands-on training for optimal results.

The intelligent indexing system eliminates wastage of time required to file and retrieve documents and automatically stores and indexes documents. The documents become available right after they have been stored and indexed, while the system also automatically optimizes the indexing process. 360-Degree integration allows businesses to integrate their document management system seamlessly with existing programs, including ERPs and CRMs.

The user-friendly interface makes the otherwise sophisticated task easier and makes it simple to manage content. On-premise installation provides businesses with the peace of mind and helps them tailor the software according to their unique business requirements and processes. The software offers much more than just archiving and indexing documents and can be integrated deeply into organizational IT infrastructure for better automation and networking. DocuWare mobile apps for Android, iOS as well as Windows Phones allow accessing data from anywhere and help team members stay productive while on the go.

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Overview of DocuWare Features

  • Document transformation and encryption
  • Customizable access controls
  • Document integrity, compliance and consistency
  • Indexing
  • Version management
  • Integration with ERPs, CRMs and more
  • Document distribution
  • Centralized digital storage
  • Archiving & Retention
  • Team collaboration
  • Native apps for all major mobile platforms
  • On-premise and cloud-based
  • Paper-based and digital documents
  • Secure archiving
  • Demand-based storage systems
  • Quick retrieval
  • Fulltext Search
  • Workflow Manager
  • Flexible Scalability

DocuWare Position In Our Categories

Since companies have distinct business demands, it is prudent that they abstain from paying for an all-encompassing, “perfect” system. Be that as it may, it is almost impossible to stumble on such application even among branded software products. The logical step to do is to write down the several key aspects that entail scrutiny such as key features, price terms, technical skill levels of staff, business size, etc. Next, you must conduct the research systematically. Have a look at some of these DocuWare evaluations and explore each of the software options in your shortlist in detail. Such detailed product research makes sure you circumvent mismatched applications and choose the one that offers all the benefits your company requires.

Position of DocuWare in our main categories:

TOP 200

DocuWare is one of the top 200 Collaboration Software products

TOP 100

DocuWare is one of the 100 Content Management Systems products

Since each company has particular business needs, it is advisable for them to abstain from seeking a one-size-fits-all ideal software application. Needless to say, it would be futile to try to find such a system even among market-leading software solutions. The clever thing to do would be to jot down the various essential aspects that need consideration such as key features, finances, skill levels of workers, company size etc. Then, you should do your homework thoroughly. Read some DocuWare Content Management Systems reviews and check out each of the other systems in your shortlist in detail. Such in-depth research can ensure you discard ill-fitting applications and zero in on the system that provides all the features you need for business success.

How Much Does DocuWare Cost?

DocuWare Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are DocuWare pricing details?

DocuWare Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

DocuWare’s SMB and enterprise pricing information is available only upon request. Contact the vendor for more information, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 35
Negative Social Media Mentions 4

We are aware that when you choose to buy a Content Management Systems it’s crucial not only to find out how experts rank it in their reviews, but also to discover whether the actual users and enterprises that bought these solutions are genuinely happy with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and DocuWare reviews across a broad range of social media sites. The data is then featured in a simple to understand form indicating how many people had positive and negative experience with DocuWare. With that information at your disposal you will be equipped to make an informed buying choice that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for DocuWare?

DocuWare integrates with a variety of business systems and applications, including:

  • DocuWare Smart Connect
  • Gmail
  • MS Exchange
  • MS SharePoint
  • SAP
  • MS Outlook
  • Windows Explorer
  • Intuit
  • Lotus Software
  • Kodak Scan Station
  • MS Office
  • ZOLL
  • ORACLE
  • SAGE Software
  • StapleWare

DocuWare User Reviews

DocuWare average rating:

Average score
3.9/5 (19 user reviews)
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Write your own review of this product

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The most favorable review

April

PROS: It is a pretty straightforward software that automates documentation workflows and provides large file storage.

CONS: A tech support team is always there to help so my issues are resolved in no time. I have no issues.

Reviewed 4 years ago

Read full review >

The least favorable review

Gene

PROS: Using the program is really easy. It allows us to save documents in a cloud, keep it secured, and conveniently send it through email when needed. Having all of these in a single platform is amazing.

CONS: Creating and editing emails isn't that convenient. It's literally an obsolete interface for email. It still does its job, but it's really hard to use especially if you're used to Gmail.

Reviewed 4 years ago

Read full review >

More reviews from 19 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Love this app so much!

Read full review >
Gladys
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.11.2021 Company Size: More than 100 Employees Industry: Consumer Goods

PROS: Docuware allows me to sign documents within the software. We no longer have to circulate documents to different desks just to have it signed. Just access the document in the software!

CONS: I don't like that I have to sign in every time I use it.

What do you think about this review?

Great Poor

Docuware is a need!

Read full review >
Ludwig
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 14.11.2021 Company Size: More than 100 Employees Industry: Computer & Network Security

PROS: This is great software for the safekeeping of confidential documents, images, and other file types. It has large and secured data storage.

CONS: I don't have any complaints! It's a good software for documentation tasks.

What do you think about this review?

Great Poor
Show More User Reviews (19)

Keeping your information secured

Read full review >
Elroy
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 13.10.2021 Company Size: 1-10 Employees Industry: Consumer Goods

PROS: This is a great program not only for safely storing information but in securely sharing this info as well.

CONS: Its email feature looks like a super old version of the email apps because it isn't updated. I wish they could update it to make it the perfect app!

What do you think about this review?

Great Poor

Secure file sharing within our organization

Read full review >
April
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 10.10.2021 Company Size: More than 100 Employees Industry: Health, Wellness and Fitness

PROS: It is a pretty straightforward software that automates documentation workflows and provides large file storage.

CONS: A tech support team is always there to help so my issues are resolved in no time. I have no issues.

What do you think about this review?

Great Poor

This is a top-notch app!

Read full review >
Mertie
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 05.10.2021 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: It stores any type of file in secured cloud storage. It provides a huge storage space which we find really important for IT companies like ours. Navigating through this app is a learning experience for our team.

CONS: It's really good software. I never encountered any issues while using it.

What do you think about this review?

Great Poor

Protects your files and emails

Read full review >
Gene
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 17.07.2021 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: Using the program is really easy. It allows us to save documents in a cloud, keep it secured, and conveniently send it through email when needed. Having all of these in a single platform is amazing.

CONS: Creating and editing emails isn't that convenient. It's literally an obsolete interface for email. It still does its job, but it's really hard to use especially if you're used to Gmail.

What do you think about this review?

Great Poor

Level up your email-sending!

Read full review >
Austen
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.06.2021 Company Size: More than 100 Employees Industry: Telecommunications

PROS: Docuware is an all-in-one software that sends automated emails and stores large files in a cloud. File sharing among and within our organization is made easier and seamless because of this software.

CONS: You need to update it regularly because it might affect the performance of the app significantly. If it's not updated, it sometimes fails to save a file properly.

What do you think about this review?

Great Poor

I recommend Docuware!

Read full review >
Erich
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 14.05.2021 Company Size: More than 100 Employees Industry: N/A

PROS: I love Docuware's intuitive user-interface. It makes the whole user experience more seamless. This tool helps us with our workflows and document management. I especially love the cloud storage that allows us to store and share large files.

CONS: I have a good experience using this app.

What do you think about this review?

Great Poor

Organize, manage your digital files

Read full review >
Tatum
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 09.04.2021 Company Size: More than 100 Employees Industry: Telecommunications

PROS: I mainly use Docuware for managing my (digital) paperwork. I can now handle my tasks related to billing and payments quite smoothly because everything is well-organized within the system. Everything updates if I made changes with a file.

CONS: It is not a simple tool so you have to spend some time learning it.

What do you think about this review?

Great Poor

Great app for team collaboration

Read full review >
Sim
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 11.03.2021 Company Size: More than 100 Employees Industry: Government Administration

PROS: This app is really easy to use and it's really doing well in organizing my documents. I found the forms and workflows really useful. This app makes it easier to search in our virtual pile of electronic files.

CONS: I'm really happy with this software.

What do you think about this review?

Great Poor

Docuware is awesome!

Read full review >
Opal
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 05.02.2021 Company Size: More than 100 Employees Industry: Banking

PROS: This is a robust and reliable tool for content management. It has so many amazing features that make sharing files safe and convenient. It allows our team members to access files securely and easily. I love that it can support different file formats.

CONS: So far, so good.

What do you think about this review?

Great Poor

I enjoy using this program!

Read full review >
Audra
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 29.12.2020 Company Size: More than 100 Employees Industry: N/A

PROS: This program ensures organized and streamlined workflows for your team. It's really effective in keeping your internal files organized and secured. It's also awesome for storing and sharing large files. Plus points also to its intuitive UI.

CONS: The search feature can still be improved by adding more filters and making it perform faster.

What do you think about this review?

Great Poor

So many amazing features

Read full review >
Rudy
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 01.06.2020 Company Size: More than 100 Employees Industry: Management Consulting

PROS: Docuware basically automates all our documentation tasks reducing our work hours! The info distribution can be included in your workflows so it will be automatically sent to the assigned people.

CONS: I love everything about it.

What do you think about this review?

Great Poor

Share large files with Docuware

Read full review >
Olen
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 30.05.2020 Company Size: More than 100 Employees Industry: Non-Profit Organization Management

PROS: This software promotes effective collaboration within our team. It provides us a cloud-based workspace which makes it easier for us to share documents and other files even to our remote workers. We don't have to worry about the security of sending a file through email. It allows us to update the files/documents in real-time. We don't have to worry about sharing old versions.

CONS: It is a pricey software. The interface is also cool, but it really takes time to learn.

What do you think about this review?

Great Poor

Great document management system

Read full review >
Roselyn
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 19.05.2020 Company Size: More than 100 Employees Industry: Higher Education

PROS: The best part of Docuware? Creating customized subroutines. It really helps us in keeping our workflows streamlined. It totally compliments our current system.

CONS: Understanding the database framework might take time. It's a little complicated.

What do you think about this review?

Great Poor

Essential software for businesses

Read full review >
Paolo
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 16.05.2020 Company Size: 11-50 Employees Industry: Medical Practice

PROS: The best offering of Docuware has always been its secured cloud storage system which our team really finds helpful as it increases our efficiency and improves our collaboration. More importantly, it keeps all our documents safe.

CONS: I hope they will improve it so users can edit documents within the app.

What do you think about this review?

Great Poor

Every company needs this software

Read full review >
Imelda
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.05.2020 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: Docuware allows me to manage files from different database sources. It supports different file types so you won't worry about accessing any file. It securely stores your files, even the large ones. I also love that it comes with a really helpful manual which improves the overall user experience.

CONS: I like it. I don't have any complaints.

What do you think about this review?

Great Poor

Versatile app!

Read full review >
Marta
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 24.04.2020 Company Size: More than 100 Employees Industry: Higher Education

PROS: Docuware is a versatile software! I love it because it's super easy to use and definitely does its job of securely storing and sharing large data. I love how we can control its accessibility. The best part of it is that it's basically a combination of cloud storage and workflow management functions!

CONS: The software can be improved by having automation that groups related documents.

What do you think about this review?

Great Poor

Safe file sharing

Read full review >
Christa
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 20.04.2020 Company Size: More than 100 Employees Industry: Facilities Services

PROS: I love that Docuware allows users to do different tasks in-app. This includes information storage, email scheduling, an in-app phone system, etc. Its performance is top-notch.

CONS: It's not the best app for editing emails. It only stores and delivers!

What do you think about this review?

Great Poor
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DocuWare user reviews

Love this app so much!

Read full review >
Gladys
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.11.2021 Company Size: More than 100 Employees Industry: Consumer Goods

Docuware is a need!

Read full review >
Ludwig
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 14.11.2021 Company Size: More than 100 Employees Industry: Computer & Network Security

Keeping your information secured

Read full review >
Elroy
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 13.10.2021 Company Size: 1-10 Employees Industry: Consumer Goods

Secure file sharing within our organization

Read full review >
April
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 10.10.2021 Company Size: More than 100 Employees Industry: Health, Wellness and Fitness

This is a top-notch app!

Read full review >
Mertie
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 05.10.2021 Company Size: More than 100 Employees Industry: Information Technology and Services
Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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