FixMe.IT Review

Our score: 8.0 User satisfaction: 100%

What is FixMe.IT?

FixMe.IT is a product that enables remote troubleshooting and users can view, diagnose, and resolve problems on computers located in any location around the world. The specialist can be located anywhere, but the app makes it look like he or she is working on two machines placed on the same table.

You only need an internet connection and browser to launch a FixMe.IT remote session between any two computers. Thus, it is an ideal app for instant access and on-demand customer support. Simply log into your FixMe.IT account online to start the support session, then direct your customer to the support team to get a 6-digit Client ID number. Enter this number in the corresponding field on your end and start resolving your customer’s technical issues.

FixMe.IT by Techinline is available only in the US, Canada, the UK, Australia, and New Zealand.

Overview of FixMe.IT Benefits

Key benefits include:

  • Unattended access
  • Remote reboot and reconnect (safe-mode included)
  • Unlimited simultaneous remote sessions
  • File transfer
  • Branding
  • Video recording
  • Restart as a system service

Reviewers regard FixMe.IT as an easy-to-use and reasonably priced alternative to some of the complex and expensive remote support tools in the market.

Overview of FixMe.IT Features

  • 2-way desktop sharing
  • Browser-based solution
  • File and clipboard transfer
  • Instant messaging chat
  • Multi-monitor support
  • Logoff/logon & switch user
  • Whiteboard tools
  • Restart in safe mode
  • Reboot & automatically reconnect
  • Perform administrative tasks

What Problems Will FixMe.IT Solve?

FixMe.IT is primarily used by IT personnel to provide remote support without the need to visit the site. Real-life scenarios include:

  • Client located in a different region or country requires immediate technical support with their machine. The expert (account holder) connects to their machine using FixMe.IT and resolves the technical issue remotely.
  • FixMe.IT can be used to share own desktop with a remote party. This makes FixMe.IT an effective solution for remote training or demo purposes. The expert can share their desktop view/control with the remote party and demonstrate a project or operation on their screen.
  • FixMe.IT can be used for unattended access. The expert can connect to clients’ machines during after-hours to provide maintenance and support in the client’s absence.

FixMe.IT Position In Our Categories

Since businesses have special business-related requirements, it is only logical they avoid paying for a one-size-fits-all, “perfect” software product. Just the same, it is difficult to try to stumble on such an app even among widely used software systems. The correct thing to undertake would be to shortlist the varied chief aspects which entail deliberation including essential features, plans, skill aptitude of staff, business size, etc. Thereafter, you must double down on your product research fully. Read some of these FixMe.IT reviews and explore each of the software options in your shortlist more closely. Such well-rounded research ascertain you weed out ill-fitting applications and pay for the system that delivers all the features your company requires to be successful.

Position of FixMe.IT in our main categories:

TOP 200

FixMe.IT is one of the top 200 Customer Support Software products

FixMe.IT is also listed in the following subcategories:

It is important to keep in mind that hardly any software in the Remote Support Software category is a perfect solution able to fulfill all the needs of different company types, sizes and industries. It may be a good idea to read a few FixMe.IT Remote Support Software reviews first as certain solutions might dominate exclusively in a very small set of applications or be designed with a really specific industry in mind. Others might function with an intention of being simple and intuitive and therefore lack complex functionalities desired by more experienced users. There are also apps that focus on a broad group of users and offer a rich feature set, but that usually comes at a more expensive cost of such a service. Be certain that you're aware of your needs so that you choose a service that offers exactly the elements you search for.

How Much Does FixMe.IT Cost?

FixMe.IT Pricing Plans:

Free Trial

Monthly Plan


Annual Plan


  • Monthly Plan: $30
  • Annual Plan: $300


  • Unlimited number of concurrent support sessions using a single seat
  • Up to 150 unattended computers per seat
  • Each seat can be used on a single computer at a given time
  • Automatically renews at the end of each purchased term

User Satisfaction

Positive Social Media Mentions 1
Negative Social Media Mentions 0

We realize that when you make a decision to buy Remote Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and FixMe.IT reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with FixMe.IT. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are FixMe.IT pricing details?

FixMe.IT Pricing Plans:

Free Trial

Monthly Plan


Annual Plan


  • Monthly Plan: $30
  • Annual Plan: $300


  • Unlimited number of concurrent support sessions using a single seat
  • Up to 150 unattended computers per seat
  • Each seat can be used on a single computer at a given time
  • Automatically renews at the end of each purchased term

What integrations are available for FixMe.IT?

Information not available.


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Reviewed By Jenny Chang
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