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FixMe.IT REVIEW

Remote Support Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.0

What is FixMe.IT?

FixMe.IT is a product that enables remote troubleshooting and users can view, diagnose, and resolve problems on computers located in any location around the world. The specialist can be located anywhere, but the app makes it look like he or she is working on two machines placed on the same table.

You only need an internet connection and browser to launch a FixMe.IT remote session between any two computers. Thus, it is an ideal app for instant access and on-demand customer support. Simply log into your FixMe.IT account online to start the support session, then direct your customer to the support team to get a 6-digit Client ID number. Enter this number in the corresponding field on your end and start resolving your customer’s technical issues.

Overview of FixMe.IT Benefits

Key benefits include:

  • Unattended access
  • Remote reboot and reconnect (safe-mode included)
  • Unlimited simultaneous remote sessions
  • File transfer
  • Branding
  • Video recording
  • Restart as a system service

Reviewers regard FixMe.IT as an easy-to-use and reasonably priced alternative to some of the complex and expensive remote support tools in the market.

Overview of FixMe.IT Features

  • 2-way desktop sharing
  • Browser-based solution
  • File and clipboard transfer
  • Instant messaging chat
  • Multi-monitor support
  • Logoff/logon & switch user
  • Whiteboard tools
  • Restart in safe mode
  • Reboot & automatically reconnect
  • Perform administrative tasks

What Problems Will FixMe.IT Solve?

FixMe.IT is primarily used by IT personnel to provide remote support without the need to visit the site. Real-life scenarios include:

  1. Client located in a different region or country requires immediate technical support with their machine. The expert (account holder) connects to their machine using FixMe.IT and resolves the technical issue remotely.
  2. FixMe.IT can be used to share own desktop with a remote party. This makes FixMe.IT an effective solution for remote training or demo purposes. The expert can share their desktop view/control with the remote party and demonstrate a project or operation on their screen.
  3. FixMe.IT can be used for unattended access. The expert can connect to clients’ machines during after-hours to provide maintenance and support in the client’s absence.

FixMe.IT Position In Our Categories

Position of FixMe.IT in our main categories:

200

FixMe.IT is one of the top 200 Customer Support Softwareproducts

200

FixMe.IT is one of the 200
Customer Support Software products


FixMe.IT is also listed in the following subcategories:

Category:Position:Category:Position:
Remote Support Software#14
Category:Position:
Remote Support Software#14

Each enterprise has different wants and needs a software that can be customized for their size, kind of employees and customers, and the particular industry they are in. For these reasons, no software can provide perfect functionality out-of-the-box. When you try to find a software system, first be sure what you want it for. Read some FixMe.IT reviews and ask yourself do you need basic tools or do you need advanced tools? Are there any industry-specific tools that you are looking for? Get the answers to these queries to aid your search. There are plenty of elements that you need to reflect on and these include your budget, specific business wants, your company size, integration requirements etc. Take your time, try out a few free trials, and finally select the system that offers all that you need to boost your organization effectiveness and productivity.

How Much Does FixMe.IT Cost?

FixMe.IT Pricing Plans:
Free trial
Monthly Plan
$30
Annual Plan
$300

  • Monthly Plan: $30
  • Annual Plan: $300

Features

  • Unlimited number of concurrent support sessions using a single seat
  • Up to 150 unattended computers per seat
  • Each seat can be used on a single computer at a given time
  • Automatically renews at the end of each purchased term

User Satisfaction

We realize that when you make a decision to buy Remote Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and FixMe.IT reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with FixMe.IT. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

1

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TICKETS

What are FixMe.IT pricing details?

FixMe.IT Pricing Plans:
Free trial
Monthly Plan
$30
Annual Plan
$300

  • Monthly Plan: $30
  • Annual Plan: $300

Features

  • Unlimited number of concurrent support sessions using a single seat
  • Up to 150 unattended computers per seat
  • Each seat can be used on a single computer at a given time
  • Automatically renews at the end of each purchased term

What integrations are available for FixMe.IT?

Information not available.

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