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ManageEngine Remote Access Review
What is ManageEngine Remote Access?
ManageEngine Remote Access Plus is a remote access software that gives IT technicians and administrators granular control over an enterprise’s network of computers from different offices from a central location.
Remote Access Plus is built with powerful tools that make it possible to manage users, files, printers, perform troubleshooting, and even generate real-time reports of remote sessions.
With the ability to control attended and unattended computers, Remote Access Plus helps improve productivity and response time. Having a screen sharing feature and an integrated voice, video and text chat feature lets administrators connect with the user and experience the problem themselves. This helps them pin down the problem and provide issue resolution at a lightning speed.
While it functions as an IT helpdesk, Remote Access Plus can also minimize operating costs, and strengthen network security. The remote shutdown feature can power down computers outside work hours. The remote task manager feature can limit CPU load times, kill specific applications and services, and even remove access to certain sites not permitted at work.
ManageEngine is the IT Management Division of Zoho Corporation and has a long list of IT management products from Active Directory, Application, IT Security, Analytics, Network and Server, and IT Helpdesk which includes the Remote Access Plus. Zoho Corporation has several offices worldwide in the US, India, Singapore, China, The Netherlands, Australia, Mexico, and the UAE.
Show MoreOverview of ManageEngine Remote Access Benefits
Connect to different computers
Multi-monitor support enables access to multiple computers regardless of location. Administrators can take over the computer’s control to handle troubleshooting, access command prompt, manage users, files, device managers, etc.
Work with users and other administrators
Managing a network of computers requires several administrators working together to perform collaborative troubleshooting sessions. With chat integrations to connect administrators to users, they can speed up resolving the issue having to hear the problem from the user themselves.
Detect network issues and resolve without interrupting workflow
Having complete control over remote computers, technicians and administrators can easily pin down network issues and resolve in a manner of minutes and without interrupting user productivity and workflow.
Restrict user access
Remote access can also control CPU loads, block certain applications, limit internet sessions, enforce system shutdowns, block inputs, and disable user access when required.
Wake PCs on LAN
Technicians can also perform scheduled troubleshooting without the users powering their computer as this can be controlled over LAN. At the same time, a remote shutdown feature is also available to reduce operating costs when devices are not in use.
Event Viewers
Detailed logs that monitor all sessions can provide insights on whether there are security and operational issues detected in the network.
Show MoreOverview of ManageEngine Remote Access Features
Desktop Sharing
- File Transfer
- Voice, Video and Text Chat
- Multi-Monitor Support
- Record and Resume Sessions on Reboot
- Collaborative Troubleshooting
- Complete Control over Remote Computers
- Shadow Users in the Network
- Record Sessions
- Registry Export History
- Manage printers
- Manage devices and drivers
- Manager users
- Manager software
- Remote Shutdown
- Remote Task Manager
- Remote Registry
- Advanced Remote Control
- Remote Command Prompt
- Remote Event Viewer
- Remote File Manager
- Wake on LAN
- Simplified Troubleshooting
ManageEngine Remote Access Position In Our Categories
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Position of ManageEngine Remote Access in our main categories:
Enterprises have diverse wants and requirements and no software platform can be just right in such a scenario. It is futile to try to find a perfect off-the-shelf software product that fulfills all your business wants. The intelligent thing to do would be to customize the application for your special wants, staff member skill levels, budget, and other aspects. For these reasons, do not hasten and invest in well-publicized leading systems. Though these may be widely used, they may not be the ideal fit for your particular needs. Do your research, look into each short-listed application in detail, read a few ManageEngine Remote Access Remote Support Software reviews, contact the vendor for clarifications, and finally choose the application that provides what you need.
How Much Does ManageEngine Remote Access Cost?
ManageEngine Remote Access Pricing Plans:
Free Trial
On-Premise Standard Plan
$75/annual
On Premise Professional Plan
$95/annual
Cloud Standard Plan
$100/annual
Cloud Professional Plan
$150/annual
Custom
Contact Vendor
What are ManageEngine Remote Access pricing details?
ManageEngine Remote Access Pricing Plans:
Free Trial
On-Premise Standard Plan
$75/annual
On Premise Professional Plan
$95/annual
Cloud Standard Plan
$100/annual
Cloud Professional Plan
$150/annual
Custom
Contact Vendor
ManageEngine Remote Access Plus has the following enterprise pricing:
- On-Premise – Standard Plan – $75/annual
- On-Premise – Professional Plan – $95/annual
- Cloud – Standard Plan – $100/annual
- Cloud – Professional Plan – $150/annual
- One time License Fee and/or with Multi-Language Pack Add On’s – By Quote
*All pricing plans are billed annually and allow up to 25 computers and 5 technicians. To extend the computer range and add more technicians, please contact the vendor.
User Satisfaction
Positive Social Media Mentions
115
Negative Social Media Mentions
2
We realize that when you choose to get a Remote Support Software it’s crucial not only to find out how experts score it in their reviews, but also to check if the real users and businesses that purchased these solutions are genuinely satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ManageEngine Remote Access reviews across a wide array of social media sites. The data is then displayed in an easy to digest format indicating how many users had positive and negative experience with ManageEngine Remote Access. With that information at your disposal you will be prepared to make an informed buying choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Free
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ManageEngine Remote Access?
ManageEngine Remote Acess Plus integrates with Spiceworks.
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