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FreshBooks REVIEW

Cloud Accounting For Small Business

24 user reviews
USER SATISFACTION 99%
OUR SCORE 9.8

User reviews


User reviews in total: 24

16
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1
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The most favorable review

Josh

2 months ago


Pros: I love that FreshBooks is easy to set up and use. We are saving a lot by switching over from credit card and merchant account processing through our bank which used to cost a lot. The saved money is more than the subscription we pay for FreshBooks. Another great thing is they are keeping the price constant though they keep adding new features and tools to the software.

Cons: I don’t have any issues at all with this system as it fulfills my expectations and needs.

The least favorable review

Michael Parmley

2 years ago


Pros: Customer interface is excellent and ability to not store credit card information locally is key to PCI compliance. We love the recurring profile concept for recurring billing and find the web portal very intuitive. We also appreciate the branding we can do for our clients so they feel this billing platform is an extension of our service and that they are in the right place. This also gives our customers the peace of mind of knowing their transactions and billing information is secure.

Cons: My company has used Freshbooks for a long time and do all of our billing via their API. We bill in both US and Canadian dollars and Strip allows that, which Freshbooks supports, however, a few years ago, they got a bug in the API that prevents recurring profile updates in anything except your base currency. As a work around, they suggested I just do item adds and deletes. That worked until recently during the PCI compliance upgrade, they got a new bug that prevents line adds and deletes on some accounts. Now I am trapped between two bugs and having to do a lot of billing by hand. If you call, you can never talk to anyone in the API development team or a supervisor who can put pressure on them. It will be very painful to switch to another company because I don't store any customers credit card info. But that may be what I have to do. Stripe has an API now, stores customer information for you and will do recurring billing with invoicing. I wish it was not necessary, but nobody at Freshbooks seems to care about a little guy who only bills one million per year.

Published 9 months ago
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Working for an internet marketing and web design firm, our clients are making monthly payments on marketing and hosting services. With Freshbooks, I get to make a...



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Published 9 months ago
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I appreciate that FreshBooks is important for my business. I am not an accounting professional and I don’t particularly like bookkeeping. I was looking for a software...



1 person thinks this review is helpful

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Published 9 months ago
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I love FreshBooks for many reasons. It offers excellent mobility and the customer support agents are helpful and friendly. You can use your mobile phone to input data on...



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Published 10 months ago
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Our company mainly uses FreshBooks for invoices and time tracking. We have multiple clients and projects so it is important that our employees track their time correctly...



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Isabel Marcano Anés
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Published 10 months ago
This software is simple and effective. It allows to create invoices and record the balances. It can use in Android devices, is fast.



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Published 10 months ago
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We use FreshBooks mainly for invoicing. I appreciate the automation of recurring invoices, email notices for overdue payments, and late fees added to overdue invoices....



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Published 11 months ago
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I love everything about FreshBooks. It is an excellent app for freelancers and small companies. I have been using it for the past few years and rate it the best software...



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Published 11 months ago
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I love how the program is cloud-based. This gives me information access in real-time regardless of my location. Another essential functionality is being able to make more...



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Published 11 months ago
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FreshBooks has become an indispensable tool for my business. I use it for invoicing, estimates, managing payment schedules and other accounting work. It integrates...



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Published 11 months ago
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It's super easy to utilize. It gives me the required structure for keeping track of my time. The same goes for expenses of my projects. What's more, it makes me look real...



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