- Home
- IT Service Software
- Freshstatus
Freshstatus Review
What is Freshstatus?
Freshstatus is an incident communication platform that businesses can use to keep their customers updated on incidents such as scheduled maintenance and downtime. Through Freshstatus, businesses can build public status pages for customers or private status pages for internal use.
The platform offers hosted status pages that businesses can use to post incident updates for customers and internal teams. Private status pages can be customized with branding and social media links. These status pages help businesses build trust in customers by keeping them in the loop. Similarly, private status pages help keep internal stakeholders informed.
To help businesses become more proactive in keeping in touch with customers, Freshstatus also offers integrations with email and social media. These integrations ensure that customers are notified of incident updates whenever needed. Scheduling capabilities for routine system updates and maintenance also allow you to get ahead of notifying customers and internal teams of these incidents.
For added convenience, Freshstatus keeps a history of incidents and service reliability. These records allow businesses to showcase reliability to clients and stakeholders. Moreover, through incident analytics and reports, business owners can measure service performance through metrics such as service availability and frequency of incidents over time.
What’s great about Freshstatus is that its services are completely free for businesses with less than 250 subscribers. Businesses with a larger group of subscribers can opt for paid plans.
Show MoreOverview of Freshstatus Benefits
Convenient creation of public and private status pages
Freshstatus allows businesses to easily create status pages for service incidents and events, whether for public or private use. Public status pages make it easier for businesses to communicate system updates to their customers, in turn improving trust and ensuring open lines of communication. Meanwhile, with private status pages, you can provide real-time updates to stakeholders whenever needed.
Customizable features for status pages
With Freshstatus, status pages can be customized, whether they’re public or private. Business owners can add logos and social media links to status pages or even have the status page on a customized domain. These customized features can add a legitimate look and feel to your status pages. Private notes in private status pages also add context to incidents for internal teams and allow for easier collaboration.
Automated notifications for scheduled maintenance
Freshstatus makes it easier for you to inform customers when systems have to be taken offline for maintenance or updates. The platform allows you to schedule these incidents whenever needed and automatically sends reminders and system updates to customers. This way, you can focus on getting the system back online.
Reliable incident documentation and reporting
Freshstatus keeps an unlimited history of incidents and service availability. This uptime history helps you showcase the reliability of your services and be more transparent about how your system has improved this metric over time. You can also choose which metrics to track through Freshstatus’ reporting capabilities. For instance, you can track the mean time to resolve an incident or the services that fequently get impacted.
Native integrations with email and Twitter
Sometimes, posting updates on status pages won’t prevent customers from storming your business on social media. Freshstatus can help your businesses become more proactive by allowing you to send out real-time notifications through email and Twitter.
Simple interface with customizable templates
Freshstatus has a simple Twitter-like interface where users can create incidents and add real-time updates to these incidents. The platform also offers editable templates for incidents and updates. From the platform, you can also send updates to subscribers through email or Twitter.
Show MoreOverview of Freshstatus Features
- Public and private status pages
- Status page customization
- Scheduled maintenance
- Automated reminders and notifications
- Unlimited history of uptime and incidents
- Private notes
- Email and Twitter integration
- Incident templates
- Custom domain
- Private RCA
- Incident analytics and reports
Freshstatus Position In Our Categories
Knowing that companies have specific business-related needs, it is wise they abstain from adopting an all-in-one, ”best” business application. Be that as it may, it is nearly futile to stumble on such a software system even among widely used software solutions. The rational step to do would be to write down the several vital functions which call for a scrutiny such as key features, costing, technical skill aptitude of staff, company size, etc. Next, you must do the research comprehensively. Read some Freshstatus reviews and explore each of the software systems in your list in detail. Such well-rounded research ensures you steer clear of poorly fit applications and pay for the system which has all the benefits your company requires for success.
Position of Freshstatus in our main categories:
Each organization has different needs and needs a system that can be personalized for their size, type of staff members and customers, and the particular industry they are in. For these reasons, no software can provide perfect tools off-the-shelf. When you search a software product, first be sure what you need it for. Read some Freshstatus IT Service Software reviews and ask yourself do you want basic features or do you require sophisticated functionality? Are there any industry-specific functionalities that you are seeking? Find the answers to these questions to help your search. There are multiple factors that you need to mull over and these include your budget, particular business wants, your organization size, integration requirements etc. Take your time, use a few free trials, and finally choose the system that offers all that you require to boost your company competence and productivity.
How Much Does Freshstatus Cost?
Freshstatus Pricing Plans:
Free Trial
Sprout
$0
Blossom
$25
What are Freshstatus pricing details?
Freshstatus Pricing Plans:
Free Trial
Sprout
$0
Blossom
$25
Freshstatus is available in two plans: Sprout and Blossom.
Sprout – Free (up to 250 subscribers)
- Up to 5 team members
- Basic public status page customization
- Incidents & Schedule maintenance
- Unlimited incidents and uptime history
- Private Incident
- Private notes
- Private Status page (IP whitelisting)
- 10 canned response
- 2 Incident templates
- Email notifications/ Reminders
- Custom domain
- Basic analytics & reports
- Import from statuspage #
- Freshping-Freshstatus integration #
Blossom – $25 (500 subscribers, $4 for every 100 additional subscribers)
Everything in the Sprout plan, plus:
- Up to 25 team members and 500 subscribers
- Advanced public status page customization
- Embed Status page widget
- Scheduling Recurring maintenance
- Unlimited Incident templates
- Unlimited response templates
- Custom domain with SSL
- Schedule reports
User Satisfaction
Positive Social Media Mentions
63
Negative Social Media Mentions
3
We are aware that when you decide to purchase a IT Service Software it’s crucial not only to find out how professionals evaluate it in their reviews, but also to discover if the actual clients and businesses that purchased these solutions are genuinely content with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Freshstatus reviews across a broad array of social media sites. The data is then displayed in a simple to understand way revealing how many clients had positive and negative experience with Freshstatus. With that information available you should be ready to make an informed purchasing decision that you won’t regret.
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Freshstatus?
Freshstatus offers native integrations for these services:
- Freshping
- Statuspage.io
Freshstatus
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular Freshstatus Alternatives
Top Competitors To Freshstatus By Price
Product name:
Price:
Trending IT Service Software Reviews
Freshstatus Comparisons
Product name:
Page last modified
Did you find this review useful?
Yes
No
Thank you for your feedback
How can we make this page better?
Unsure about this software?
FIND ALTERNATIVES
Why is FinancesOnline free?