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Freshstatus Review
What is Freshstatus?
Freshstatus is an incident communication platform that businesses can use to keep their customers updated on incidents such as scheduled maintenance and downtime. Through Freshstatus, businesses can build public status pages for customers or private status pages for internal use.
The platform offers hosted status pages that businesses can use to post incident updates for customers and internal teams. Private status pages can be customized with branding and social media links. These status pages help businesses build trust in customers by keeping them in the loop. Similarly, private status pages help keep internal stakeholders informed.
To help businesses become more proactive in keeping in touch with customers, Freshstatus also offers integrations with email and social media. These integrations ensure that customers are notified of incident updates whenever needed. Scheduling capabilities for routine system updates and maintenance also allow you to get ahead of notifying customers and internal teams of these incidents.
For added convenience, Freshstatus keeps a history of incidents and service reliability. These records allow businesses to showcase reliability to clients and stakeholders. Moreover, through incident analytics and reports, business owners can measure service performance through metrics such as service availability and frequency of incidents over time.
What’s great about Freshstatus is that its services are completely free for businesses with less than 250 subscribers. Businesses with a larger group of subscribers can opt for paid plans.
Show MoreOverview of Freshstatus Benefits
Convenient creation of public and private status pages
Freshstatus allows businesses to easily create status pages for service incidents and events, whether for public or private use. Public status pages make it easier for businesses to communicate system updates to their customers, in turn improving trust and ensuring open lines of communication. Meanwhile, with private status pages, you can provide real-time updates to stakeholders whenever needed.
Customizable features for status pages
With Freshstatus, status pages can be customized, whether they’re public or private. Business owners can add logos and social media links to status pages or even have the status page on a customized domain. These customized features can add a legitimate look and feel to your status pages. Private notes in private status pages also add context to incidents for internal teams and allow for easier collaboration.
Automated notifications for scheduled maintenance
Freshstatus makes it easier for you to inform customers when systems have to be taken offline for maintenance or updates. The platform allows you to schedule these incidents whenever needed and automatically sends reminders and system updates to customers. This way, you can focus on getting the system back online.
Reliable incident documentation and reporting
Freshstatus keeps an unlimited history of incidents and service availability. This uptime history helps you showcase the reliability of your services and be more transparent about how your system has improved this metric over time. You can also choose which metrics to track through Freshstatus’ reporting capabilities. For instance, you can track the mean time to resolve an incident or the services that fequently get impacted.
Native integrations with email and Twitter
Sometimes, posting updates on status pages won’t prevent customers from storming your business on social media. Freshstatus can help your businesses become more proactive by allowing you to send out real-time notifications through email and Twitter.
Simple interface with customizable templates
Freshstatus has a simple Twitter-like interface where users can create incidents and add real-time updates to these incidents. The platform also offers editable templates for incidents and updates. From the platform, you can also send updates to subscribers through email or Twitter.
Show MoreOverview of Freshstatus Features
- Public and private status pages
- Status page customization
- Scheduled maintenance
- Automated reminders and notifications
- Unlimited history of uptime and incidents
- Private notes
- Email and Twitter integration
- Incident templates
- Custom domain
- Private RCA
- Incident analytics and reports
Freshstatus Position In Our Categories
Knowing that businesses have unique business demands, it is only sensible that they abstain from deciding on a one-size-fits-all, “perfect” business application. Be that as it may, it would be hard to try to find such a software solution even among popular software systems. The better thing to do can be to shortlist the numerous key factors which entail investigation such as important features, price plans, skill levels of the users, organizational size, etc. The second step is, you should do your product research to a full extent. Go over some of these Freshstatus evaluations and look into each of the software options in your list in detail. Such all-encompassing research guarantees you avoid mismatched applications and choose the one which includes all the aspects your business requires to be successful.
Position of Freshstatus in our main categories:
Every enterprise has different wants and needs a system that can be personalized for their size, kind of staff members and customers, and the specific industry they are in. For these reasons, no system can proffer perfect tools out-of-the-box. When you try to find a software app, first be sure what you require it for. Read some Freshstatus IT Service Software reviews and ask yourself do you desire basic functionality or do you require complex functionality? Are there any industry-specific tools that you are seeking? Get the answers to these questions to help your search. There are multiple aspects that you need to consider and these include your budget, specific business wants, your company size, integration requirements etc. Take your time, try out a few free trials, and finally choose the platform that offers all that you need to improve your company effectiveness and productivity.
How Much Does Freshstatus Cost?
Freshstatus Pricing Plans:
Free Trial
Sprout
$0
Blossom
$25
What are Freshstatus pricing details?
Freshstatus Pricing Plans:
Free Trial
Sprout
$0
Blossom
$25
Freshstatus is available in two plans: Sprout and Blossom.
Sprout – Free (up to 250 subscribers)
- Up to 5 team members
- Basic public status page customization
- Incidents & Schedule maintenance
- Unlimited incidents and uptime history
- Private Incident
- Private notes
- Private Status page (IP whitelisting)
- 10 canned response
- 2 Incident templates
- Email notifications/ Reminders
- Custom domain
- Basic analytics & reports
- Import from statuspage #
- Freshping-Freshstatus integration #
Blossom – $25 (500 subscribers, $4 for every 100 additional subscribers)
Everything in the Sprout plan, plus:
- Up to 25 team members and 500 subscribers
- Advanced public status page customization
- Embed Status page widget
- Scheduling Recurring maintenance
- Unlimited Incident templates
- Unlimited response templates
- Custom domain with SSL
- Schedule reports
User Satisfaction
Positive Social Media Mentions
63
Negative Social Media Mentions
3
We know that when you make a decision to get a IT Service Software it’s crucial not only to see how professionals rank it in their reviews, but also to discover if the real users and companies that bought these solutions are genuinely content with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Freshstatus reviews across a wide array of social media sites. The information is then displayed in an easy to digest form indicating how many customers had positive and negative experience with Freshstatus. With that information at hand you will be prepared to make an informed buying choice that you won’t regret.
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Freshstatus?
Freshstatus offers native integrations for these services:
- Freshping
- Statuspage.io
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