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Cherwell IT Service Management REVIEW

IT Service Management Software

No user reviews
USER SATISFACTION 98%
OUR SCORE 8.3

What is Cherwell IT Service Management?

Cherwell IT Service Management is a premier ITSM application that can help you implement, automate, and modernize service and support processes. Used by reputable companies such as Western Union, Fiserv, Jason’s Deli, and Swatch, this platform has robust features for a wide variety of IT service needs. Whether you are looking to standardize your operations or improve your current service desk, Cherwell IT Service Management’s intuitive platform can provide you with specialized solutions that suit your business’ requirements.

In addition to its wide selection of tools, Cherwell IT Service Management also offers a coding-free design architecture, making it an ideal option for companies without in-house IT professionals. By removing all the technical complexities associated with legacy ITSM tools, this application gives users the versatility to quickly and easily configure IT systems without tweaking any codes. Meaning, you can choose to add new capabilities and integrate with third-party applications in just a few clicks.  

On top of that, this software also has powerful workflow and process automation capabilities that lets you leverage industry best practices to provide better service for your customers.

Overview of Cherwell IT Service Management Benefits

Designed to improve the efficiency of your IT infrastructure, the Cherwell IT Service Management platform accelerates your business processes without the need for full-time programmers. This reduces your total cost of ownership, yielding a better ROI in the long run.

Users don’t have to be IT and coding specialists when using the Cherwell IT Service Management platform. It’s user-friendly and provides coding-free configuration options; enabling you to support, improve, or implement new processes without having to deal with codes and scripts. Without codes, you can integrate Cherwell ITSM with other applications and enjoy automatic upgrades.

Another reason to include the Cherwell ITSM system in your company’s arsenal is its faster-time-to-value, which is better compared to other similar systems. Powerful workflows and process automation paired with native support for ITIL processes ensure that your IT systems are fully utilized without you having to make any drastic changes.

Cherwell IT Service Management can be deployed depending on your business requirements. You can have it implemented as a SaaS product or as an on-premise software. If need be, users may also opt to have it hosted on Cherwell’s servers or on a public cloud infrastructure and switch anytime you want.

Overview of Cherwell IT Service Management Features

  • ITIL Processes
  • IT Service Desk
  • IT Self-Service Portal
  • Dashboard and Reporting
  • Modern, Codeless Architecture
  • Service Integration and Management
  • Multi-Sourcing Service Integration
  • Configuration Management Database (CMDB)
  • Application Dependency Mapping

What Problems Will Cherwell IT Service Management Solve?

Problem #1: Your Legacy Service Desk Has Been Outgrown

Do you think your legacy service desk has become to difficult to maintain? Perhaps your current system is already outdated and can’t keep up with the changing needs of your company? With Cherwell, you can modernize your IT Service Management operations as well as the associated end-user experience using its fully customizable interface. It is also supported by flexible dashboards, user-friendly portals, and robust features and support capabilities to ensure that the platform will be able to cater to your needs even as your business’ needs evolve.

Problem #2: You Find it Difficult to Automate Your IT Processes

If your IT processes are managed manually, there’s a high chance that you may be spending a lot of unnecessary time and effort on it. To cut down the hours spent on these tasks and to maximize the time of your staff members, you can standardize and automate your company’s IT processes using Cherwell. This application is designed to provide solutions that IT professionals and novice IT system users will be able to understand. In addition, they support one-step automation for a lot of processes so you can improve your customer service and overall operational efficiency without hassle.

Problem #3: You Can’t Find an ITSM Software That Has Everything You Need

One of the most common problems of entrepreneurs is finding an ITSM software that will be able to provide you with all the tools you require for your operations. To resolve this issue, Cherwell designed their platform to have a coding-free architecture that allows users with no IT background to toggle with its settings. This way, you can configure the platform according to your needs without hiring a programmer to do it for you. The application also supports hundreds of integrations and third-party systems, so you can be sure that you will be able to use it alongside some of your favorite tools.

Cherwell IT Service Management Position In Our Categories

Position of Cherwell IT Service Management in our main categories:

100

Cherwell IT Service Management is one of the top 100 Customer Support Software products

100

Cherwell IT Service Management is one of the 100
Customer Support Software products


Cherwell IT Service Management is also listed in the following subcategories:

Category:Position:Category:Position:
IT Service Management Software#9
Category:Position:
IT Service Management Software#9

Every company has different requirements and requires a software that can be customized for their size, type of staff members and buyers, and the specific industry they are in. For these reasons, no system can offer perfect features off-the-shelf. When you look for a software product, first be sure what you need it for. Read some Cherwell IT Service Management reviews and ask yourself do you need basic features or do you need advanced tools? Are there any industry-specific functionalities that you are seeking? Find the answers to these questions to help your search. There are lots of aspects that you need to reflect on and these include your finances, particular business needs, your company size, integration requirements etc. Take your time, try out a few free trials, and finally zero in on the platform that provides all that you require to enhance your organization effectiveness and productivity.

How Much Does Cherwell IT Service Management Cost?

Cherwell IT Service Management Pricing Plans:

Cherwell IT Service Management offers quote-based pricing plans. If you are interested in investing in this software for your company, be sure to contact the vendor to request an estimate. For your convenience, the vendor also provides free demonstrations of this product so that you may gauge if the software is suitable for your business before you commit to a subscription package.

User Satisfaction

We realize that when you make a decision to buy IT Service Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Cherwell IT Service Management reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Cherwell IT Service Management. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

199

NEGATIVE SOCIAL MENTIONS

3

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
  • German
  • Spanish
  • French
Pricing Model
  • Quote-based
Customer Types
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING
  • TICKETS

What are Cherwell IT Service Management pricing details?

Cherwell IT Service Management Pricing Plans:

Cherwell IT Service Management offers quote-based pricing plans. If you are interested in investing in this software for your company, be sure to contact the vendor to request an estimate. For your convenience, the vendor also provides free demonstrations of this product so that you may gauge if the software is suitable for your business before you commit to a subscription package.

What integrations are available for Cherwell IT Service Management?

Cherwell IT Service Management can be integrated with hundreds of third-party applications. Among them are:

  • (x)Matters
  • Atlassian – JIRA
  • Avaya
  • Ayehu
  • BMC – Atrium Discovery and Dependency Mapping
  • BMC – Footprints
  • Bomgar
  • CA Technologies – Nimsoft
  • Cisco – Call Manager
  • CloudPost
  • Dell – KACE
  • Dell – Update CMDB and Dell Website
  • Dimension Data – Xigo
  • FireScope
  • Four Rivers Software Systems – TMS
  • Microsoft
  • Pagerduty
  • Perspectium
  • Splunk
  • VMWare
  • VNT Software
  • WizeLine

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