Nilex Enterprise Review

Nilex Enterprise
Our score: 8.0 User satisfaction: N/A

What is Nilex Enterprise?

Nilex Enterprise is an intuitive and scalable IT support and management platform. It offers efficiency through ticketing, social media monitoring, and customer service tools, among others. The solution also offers integrations with computer telephone systems, which enable you to get in touch with customers in need faster.

Nilex Enterprise supports shared services. This means that you can cluster people around a specific business function, such as finance, marketing, or IT. This way, you can better configure the application to meet your needs.

Moreover, Nilex Enterprise empowers your end-users with its self-service portal. Not only does this improve the productivity and skills of your employees or customers, but this also reduces the workload of your support team.

Overview of Nilex Enterprise Benefits

Codeless Customization

Nilex Enterprise is a customizable platform that you can tailor to fit your every need. Despite that, there is no coding to be done since you can complete the configuration process right from the menus. As such, you can get the solution to work immediately.

Multi-Channel Ticketing

Your support team can better handle assistance requests from different channels with Nilex Enterprise. The solution centralizes tickets and delivers each one to the appropriate team or agent. This way, customers receive the exact help they need for a problem or incident promptly.

Social Media Connection

At times, customers air their concerns regarding a service or product on social media. That is why it is imperative to monitor different social channels to address issues immediately. Nilex Enterprise helps you in this regard by providing you with direct connections to Facebook and Twitter. This way, your support team does not have to leave the platform’s interface to respond to complaints and queries. Aside from resolving problems, you can also maximize this functionality to interact with your customers and listen to their sentiments for you to establish better relations.

Financial Control

Expense tracking is a feature that you will soon find on Nilex Enterprise. With this, you can better track your expenditures on your customer service efforts. You can also look forward to an invoicing function which can assist you in presenting the amount that your clients need to pay.

Shared Services

With Nilex Enterprise, you can create a solution that is geared towards a certain business function, like finance, customer service, or IT. This allows you to ensure that every requirement for that function is accessible to better address organizational needs.

Self-Service Portal

Through Nilex Enterprise, you can empower end-users to find solutions to their problems. The platform offers a self-service portal where customers or employees can perform tasks on their own as well as educate themselves regarding the product or service. This allows your customer support team to focus on critical issues whose resolutions are not available in the knowledge base.

Overview of Nilex Enterprise Features

  • Ticket Management
  • Case Scheduling
  • Social Media Management
  • Service Catalog Management
  • Asset Management
  • Contract Management
  • Knowledge Base Management
  • Work Log Management
  • Calendar & Resource Management
  • Invoicing & Billing
  • Translation Management
  • Self-Service Portal
  • Service Level Agreement
  • Reports
  • Integrations

What Problems Will Nilex Enterprise Solve?

Multi-Channel Support

Nilex Enterprise can integrate with Facebook and Twitter. Because of this, it can help you resolve issues and problems that people air out on social media channels.

Assets & Contracts Tracking

Nilex Enterprise has a CMDB and contract management tool that you can use to keep track of assets and contracts with ease.

Ticket Consolidation

With Nilex Enterprise, you can collect tickets for internal and external support in a single solution to streamline their prioritization and resolution.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Nilex Enterprise Position In Our Categories

Since companies have distinctive business wants, it is reasonable they steer clear of purchasing an all-encompassing, ”best” system. Regardless, it would be hard to try to find such a software system even among popular software systems. The efficient thing to undertake is to jot down the several chief aspects which need research such as major features, pricing, technical skill aptitude of staff members, company size, etc. The second step is, you should do the research systematically. Read some Nilex Enterprise review articles and scrutinize each of the software programs in your list in detail. Such all-encompassing product research ascertains you circumvent ill-fitting apps and choose the one which provides all the aspects your business requires.

Position of Nilex Enterprise in our main categories:

Nilex Enterprise is also listed in the following subcategories:

Companies have unique needs and requirements and no software platform can be just right in such a scenario. It is futile to try to find a perfect out-of-the-box software system that fulfills all your business wants. The intelligent thing to do would be to customize the system for your specific wants, worker skill levels, finances, and other factors. For these reasons, do not rush and invest in well-publicized trendy applications. Though these may be widely used, they may not be the perfect fit for your unique wants. Do your homework, investigate each short-listed application in detail, read a few Nilex Enterprise IT Service Management Software reviews, call the maker for clarifications, and finally select the product that provides what you require.

How Much Does Nilex Enterprise Cost?

Nilex Enterprise Pricing Plans:

Free Trial

Nilex Enterprise

Contact vendor

Nilex Enterprise has a straightforward enterprise pricing option that meets your varying operational needs. The pricing is also based on the number of users you need to support with a minimum requirement of five licenses.

Nilex Enterprise – request pricing information

  • Service Catalog Management
  • Order Management
  • Invoice Management
  • Work Log

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy IT Service Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Nilex Enterprise reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Nilex Enterprise. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Web-based


  • Cloud Hosted

Language Support

  • English
  • German
  • Polish
  • Swedish

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Nilex Enterprise pricing details?

Nilex Enterprise Pricing Plans:

Free Trial

Nilex Enterprise

Contact vendor

Nilex Enterprise has a straightforward enterprise pricing option that meets your varying operational needs. The pricing is also based on the number of users you need to support with a minimum requirement of five licenses.

Nilex Enterprise – request pricing information

  • Service Catalog Management
  • Order Management
  • Invoice Management
  • Work Log

What integrations are available for Nilex Enterprise?

Nilex can integrate with telephone switchboards and the following applications:

  • Google Apps
  • Microsoft Exchange
  • Microsoft Active Directory
  • Office 365
  • Facebook
  • Twitter

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Reviewed By Jenny Chang
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