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Nilex Enterprise REVIEW

IT Service Management Software

No user reviews
USER SATISFACTION N/A
OUR SCORE 8.0

What is Nilex Enterprise?

Nilex Enterprise is an intuitive and scalable IT support and management platform. It offers efficiency through ticketing, social media monitoring, and customer service tools, among others. The solution also offers integrations with computer telephone systems, which enable you to get in touch with customers in need faster.

Nilex Enterprise supports shared services. This means that you can cluster people around a specific business function, such as finance, marketing, or IT. This way, you can better configure the application to meet your needs.

Moreover, Nilex Enterprise empowers your end-users with its self-service portal. Not only does this improve the productivity and skills of your employees or customers, but this also reduces the workload of your support team.

Overview of Nilex Enterprise Benefits

Codeless Customization

Nilex Enterprise is a customizable platform that you can tailor to fit your every need. Despite that, there is no coding to be done since you can complete the configuration process right from the menus. As such, you can get the solution to work immediately.

Multi-Channel Ticketing

Your support team can better handle assistance requests from different channels with Nilex Enterprise. The solution centralizes tickets and delivers each one to the appropriate team or agent. This way, customers receive the exact help they need for a problem or incident promptly.

Social Media Connection

At times, customers air their concerns regarding a service or product on social media. That is why it is imperative to monitor different social channels to address issues immediately. Nilex Enterprise helps you in this regard by providing you with direct connections to Facebook and Twitter. This way, your support team does not have to leave the platform’s interface to respond to complaints and queries. Aside from resolving problems, you can also maximize this functionality to interact with your customers and listen to their sentiments for you to establish better relations.

Financial Control

Expense tracking is a feature that you will soon find on Nilex Enterprise. With this, you can better track your expenditures on your customer service efforts. You can also look forward to an invoicing function which can assist you in presenting the amount that your clients need to pay.

Shared Services

With Nilex Enterprise, you can create a solution that is geared towards a certain business function, like finance, customer service, or IT. This allows you to ensure that every requirement for that function is accessible to better address organizational needs.

Self-Service Portal

Through Nilex Enterprise, you can empower end-users to find solutions to their problems. The platform offers a self-service portal where customers or employees can perform tasks on their own as well as educate themselves regarding the product or service. This allows your customer support team to focus on critical issues whose resolutions are not available in the knowledge base.

Overview of Nilex Enterprise Features

  • Ticket Management
  • Case Scheduling
  • Social Media Management
  • Service Catalog Management
  • Asset Management
  • Contract Management
  • Knowledge Base Management
  • Work Log Management
  • Calendar & Resource Management
  • Invoicing & Billing
  • Translation Management
  • Self-Service Portal
  • Service Level Agreement
  • Reports
  • Integrations

What Problems Will Nilex Enterprise Solve?

Multi-Channel Support

Nilex Enterprise can integrate with Facebook and Twitter. Because of this, it can help you resolve issues and problems that people air out on social media channels.

Assets & Contracts Tracking

Nilex Enterprise has a CMDB and contract management tool that you can use to keep track of assets and contracts with ease.

Ticket Consolidation

With Nilex Enterprise, you can collect tickets for internal and external support in a single solution to streamline their prioritization and resolution.

Awards & Quality Certificates

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Nilex Enterprise Position In Our Categories

Nilex Enterprise is also listed in the following subcategories:

Category:Position:Category:Position:
IT Service Management Software#23
Category:Position:
IT Service Management Software#23

Enterprises have different needs and requirements and no software platform can be just right in such a situation. It is futile to try to find an ideal off-the-shelf software product that meets all your business requirements. The intelligent thing to do would be to modify the application for your special wants, employee skill levels, budget, and other elements. For these reasons, do not rush and invest in well-publicized popular systems. Though these may be widely used, they may not be the best fit for your particular requirements. Do your research, investigate each short-listed system in detail, read a few Nilex Enterprise reviews, contact the seller for explanations, and finally settle for the app that provides what you require.

How Much Does Nilex Enterprise Cost?

Nilex Enterprise Pricing Plans:
Free trial
Nilex Enterprise
Contact vendor

Nilex Enterprise has a straightforward enterprise pricing option that meets your varying operational needs. The pricing is also based on the number of users you need to support with a minimum requirement of five licenses.

Nilex Enterprise – request pricing information

  • Service Catalog Management
  • Order Management
  • Invoice Management
  • Work Log

User Satisfaction

We realize that when you make a decision to buy IT Service Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Nilex Enterprise reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Nilex Enterprise. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • English
  • German
  • Polish
  • Swedish
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING
  • TICKETS

What are Nilex Enterprise pricing details?

Nilex Enterprise Pricing Plans:
Free trial
Nilex Enterprise
Contact vendor

Nilex Enterprise has a straightforward enterprise pricing option that meets your varying operational needs. The pricing is also based on the number of users you need to support with a minimum requirement of five licenses.

Nilex Enterprise – request pricing information

  • Service Catalog Management
  • Order Management
  • Invoice Management
  • Work Log

What integrations are available for Nilex Enterprise?

Nilex can integrate with telephone switchboards and the following applications:

  • Google Apps
  • Microsoft Exchange
  • Microsoft Active Directory
  • Office 365
  • Facebook
  • Twitter

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