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Freshteam Review

Freshteam
Our score: 9.2 User satisfaction: 100%

What is Freshteam?

Freshteam is a software that combines the power of applicant tracking systems and recruitment applications in one convenient interface. Simple yet intuitive, this platform allows hiring managers, freelance recruiters, and other professionals in the industry to find top-notch talents for their companies or clients.

Freshteam is the newest addition to the Freshworks product family, crafted as a compact package of core applicant tracking and recruitment CRM features. With its best-in-class features for applicant tracking and recruitment management, users can easily manage their processes in line with company standards. Suitable for businesses from all scales and industries, Freshteam is moderately priced, and offers a free package for small teams with basic necessities.

Tightly integrated with the remaining portion of Freshworks’ landscape, Freshteam allows users to consolidate information about top candidates to speed up the assessment process. It is also equipped with a plethora of tools that let you communicate with applications without having to leave the platform. On top of that, it has a secure, unified database where you can store all the files related to your recruitment process for easier record-keeping. This makes Freshteam ideal for HR teams, recruitment agencies, and freelance recruiters who want to manage all their hiring processes in one convenient platform.

Prospective users should also consider Freshteam due to the company’s reliable and well-reputed support team, with a number of knowledgeable agents on the other side of the line to advise them on their hiring strategies.

Overview of Freshteam Benefits

Next to being backed up by one of the most successful software providers in recent years, Freshteam has proven its ability to transform companies’ recruiting experience. Comprised of several unique applicant tracking and recruitment CRM features, Freshteam equips users with all tools they need to attract and retain talented professionals.

All hiring operations on a single dashboard

Using Freshteam, HR managers preserve full control over the hiring process, and manage all recruiting operations from the comfort of a single dashboard. The customizable system makes it easy to acquaint talent in line with personalized rules and policies, and brings all candidate information (hiring pipeline- resumes, emails, feedback, notes, and more) under the same roof.

Job postings management

Freshteam lets you design and describe job postings, and share them on internal portals and popular career sites. For the purpose, you can use some of the platforms attractive and modifiable templates, or create a brand new listing with detailed descriptions. Each vacancy can then be associated with a chosen hiring team for maximal transparency, and the team can configure any of the hiring workflow stages to make the candidate’s experience more personalized.

Efficient candidate sourcing

Freshteam lets you advertise your brand on a beautiful and mobile-friendly career site, and use it to share positions on popular social media channels like LinkedIn, Facebook, Twitter and Google+. At the same time, it makes it easy to track candidates with a dedicated career inbox, as it converts every email you receive into an active application. You can also use it to manage employee referrals, embed job listings directly on your website, build custom tracking links, and create ob-specific email addresses.

Efficient candidate screening

Freshteam helps you pinpoint the best among candidates even without looking into their information in detail, as all information you receive is automatically parsed and populated in the candidate’s profile. The profile contains all important data (resume, emails, interaction history, interview scores, feedback and notes), and is immediately archived in the candidate database for further use. This way, Freshteam guarantees no valuable application will slide through the cracks. At the same time, this highly collaborative system lets you involve as many users as you want in the decision-making process, and consider several points of view before you select a candidate.

With Freshteam, you will find it easy to access and engage candidates, and be able to collect structured feedback and conduct scheduled interviews. The system will send out notifications to each candidate and team member, and offer a dedicated conversation field with canned responses. You can sync your personal inbox and correspond with candidates, right from Freshteam, and perform a number of bulk email actions to save additional time.

Overview of Freshteam Features

  • Applicant tracking
  • Recruitment CRM
  • Comprehensive dashboard & 360 – profiles
  • Interview feedback
  • Personalized engagement
  • Contextual conversations
  • Collaborative hiring
  • Job posting management
  • Employment referrals
  • Notifications
  • Conversation panel & Canned responses
  • Bulk email actions
  • Archived talent pool
  • Interviewing & collection of structured feedback
  • Listing templates
  • Offer templates
  • Actionable insights
  • Employees directory
  • Searchable talent pool
  • Mobile app
  • Integrations (website, social media, Freshworks suite)
  • 24/7 Customer Support
  • Org chart
  • Employee onboarding
  • Employee databases
  • Time-off management

What Problems Will Freshteam Solve?

1) Juggling different tools: Before Freshteam, when Joan clocked in every day, she first checks her email to find out whether a candidate has replied, her to-do list to figure out what her day looks like, her calendar to see what interviews she has that particular day, the ATS to find out if there are any updates with candidates, specific job sites like LinkedIn or Monster to check if there are any new candidates and so on…Luckily, now that Joan has Freshteam, she just logs in and gets all her updates right from the dashboard – who’s replied, who’s applied, who has to submit interview feedback…everything Joan needs to know to plan her day.

Features: Dashboard

2) Gathering interview feedback: A lot of a recruiter’s time is spent keeping the hiring team updated
A lot of a recruiter’s time is spent in keeping the hiring team updated of the hiring process and collecting feedback. How many candidates have been shortlisted? What does the hiring team think of a particular candidate? Does the candidate have experience with a particular skill and so on? With Freshteam, hiring team members can log into the ATS and participate in the hiring process right from day 1. They can help recruiters shortlist candidates, view candidate communication, submit and view interview feedback, and more.

Features: Add hiring team members to hiring process, collect interview feedback

3) Manage candidate database: When a recruiter archives a candidate in an ATS, it’s as good as throwing their resume into a blackhole. You’re never going to be able to find their profile and look it up in the future for when a similar job opening opens up. With Freshteam, however, when a recruiter archives a candidate to the talent pool, the ATS resurfaces the profile automatically when a new job opening opens up.

Feature: Talent pool

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

Freshteam Position In Our Categories

Knowing that businesses have specific business requirements, it is wise that they steer clear of purchasing an all-in-one, “perfect” business application. Just the same, it would be hard to chance on such an app even among widely used software systems. The sensible step to do is to note down the different significant factors that demand consideration like key features, packages, technical skill competence of the employees, organizational size, etc. Thereafter, you should conduct the research fully. Have a look at these Freshteam evaluations and explore the other applications in your list in detail. Such all-encompassing research guarantees you steer clear of unfit applications and subscribe to the system that meets all the benefits you require company requires.

Position of Freshteam in our main categories:

TOP 10

Freshteam is one of the top 10 Applicant Tracking Software products

TOP 10

Freshteam is one of the 10 HR Software products

If you are considering Freshteam it may also be beneficial to analyze other subcategories of Applicant Tracking Software collected in our base of B2B software reviews.

There are well-liked and widely used systems in each software group. But are they automatically the best fit for your organization’s unique wants? A market-leading software product may have thousands of users, but does it offer what you require? For this reason, do not blindly shell out for popular systems. Read at least a few Freshteam Applicant Tracking Software reviews and think about the elements that you desire in the software such as the price, main functionality, available integrations etc. Then, select a few apps that fit your needs. Check out the free trials of these platforms, read online comments, get information from the vendor, and do your homework thoroughly. This exhaustive groundwork is sure to help you select the best software solution for your firm’s special wants.

How Much Does Freshteam Cost?

Freshteam Pricing Plans:

Free Trial

Sprout

Free

Blossom

$50/month

Garden

$100/month

Estate

$200/month

Freshteam offers four SMB and enterprise pricing systems for users to choose from. All listed prices are valid for annual subscriptions (per-month pricing is also available), and offered to teams of 50 users. To include more team members in your plan, use the company’s onsite pricing calculator. A 21-day free trial is also available for all packages. For more details you can also check Freshteam pricing here.

 

  • Sprout – Free
    • ATS
      • Up to 3 published job postings
      • Job posting management
      • Email application management
      • Basic career site
      • Referral portal and management
      • Team collaboration
      • iOS and Android mobile apps
    • HRIS
      • Basic Employee Profiles
      • Employee Directory
      • Organisational Chart
    • Time Off
      • Basic TimeOff Management
      • Basic TimeOff Policy

 

  • Blossom – $50/month/50users billed annually (Everything in Sprout and…)
    • ATS
      • Up to 10 published job postings
      • Job embeds
      • Free job boards
      • Autopilot (Recruiting automations)
      • Custom application forms
      • Resume parsing
      • Vendor management
      • Reporting suite
      • Custom Interview Scorecards
      • Interview Kit
    • HRIS
      • Custom Employee Records
      • Customise Employee Record Form
      • Manage Unlimited Employee Documents
      • Advanced Filtering In Employee Directory
      • Bulk Import and update
      • Export employee data
      • Reports and analytics
    • Time Off
      • Time-off approvals
      • Up to 2 time-off policies
      • Up to 2 holiday calendars
      • Team availability calendar

 

  • Garden – $100/month/50users billed annually  (Everything in Blossom and…)
    • ATS
      • Unlimited job postings
      • Advanced career site customizations
      • Social recruiting
      • Talent pool management
      • Offer management
      • Multiple language support
      • Limited Recruiter
      • Customize System Roles
      • Access Control for Hiring Team
      • Multiple Recruiters/Hiring Managers in a Job
      • Job Requisition Management
    • HRIS
      • Manage & Onboard New Hires
      • Geo-specific employee records
      • Off-boarding Checklist (Upto 1)
    • Onboarding
      • Self on-boarding kit
      • One on-boarding checklist
    • Time Off
      • Multiple Holiday Calendar (Unlimited)

 

  • Estate – $200/month/50users billed annually  (Everything in Garden and…)
    • ATS
      • Custom user roles
      • Restrictions based on IP address
      • Custom URL & SSL Certificate
    • HRIS
      • Off-boarding Checklist – Unlimited

 

User Satisfaction

Positive Social Media Mentions 16
Negative Social Media Mentions 0

We realize that when you make a decision to buy Applicant Tracking Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Freshteam reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Freshteam. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Chinese
  • German
  • Spanish
  • French
  • Italian
  • Dutch
  • Portugese

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Freshteam Comparisons

Freshteam user reviews

A small non-profit can benefit from this product.

Read full review >
Jana
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.09.2019 Company Size: More than 100 Employees Industry: Not available

You get to save a ton of time for new recruitment.

Read full review >
Earnest
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.09.2019 Company Size: More than 100 Employees Industry: Not available

This platform helped us a great deal with incoming applicants. Highly recommended!

Read full review >
Damon
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: 1-10 Employees Industry: Information Technology and Services

Simple and fantastic to have in small businesses.

Read full review >
Marty
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.10.2018 Company Size: 1-10 Employees Industry: Financial Services

A great product to have.

Read full review >
Delores
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.10.2018 Company Size: More than 100 Employees Industry: Defense & Space

What are Freshteam pricing details?

Freshteam Pricing Plans:

Free Trial

Sprout

Free

Blossom

$50/month

Garden

$100/month

Estate

$200/month

Freshteam offers four SMB and enterprise pricing systems for users to choose from. All listed prices are valid for annual subscriptions (per-month pricing is also available), and offered to teams of 50 users. To include more team members in your plan, use the company’s onsite pricing calculator. A 21-day free trial is also available for all packages. For more details you can also check Freshteam pricing here.

 

  • Sprout – Free
    • ATS
      • Up to 3 published job postings
      • Job posting management
      • Email application management
      • Basic career site
      • Referral portal and management
      • Team collaboration
      • iOS and Android mobile apps
    • HRIS
      • Basic Employee Profiles
      • Employee Directory
      • Organisational Chart
    • Time Off
      • Basic TimeOff Management
      • Basic TimeOff Policy

 

  • Blossom – $50/month/50users billed annually (Everything in Sprout and…)
    • ATS
      • Up to 10 published job postings
      • Job embeds
      • Free job boards
      • Autopilot (Recruiting automations)
      • Custom application forms
      • Resume parsing
      • Vendor management
      • Reporting suite
      • Custom Interview Scorecards
      • Interview Kit
    • HRIS
      • Custom Employee Records
      • Customise Employee Record Form
      • Manage Unlimited Employee Documents
      • Advanced Filtering In Employee Directory
      • Bulk Import and update
      • Export employee data
      • Reports and analytics
    • Time Off
      • Time-off approvals
      • Up to 2 time-off policies
      • Up to 2 holiday calendars
      • Team availability calendar

 

  • Garden – $100/month/50users billed annually  (Everything in Blossom and…)
    • ATS
      • Unlimited job postings
      • Advanced career site customizations
      • Social recruiting
      • Talent pool management
      • Offer management
      • Multiple language support
      • Limited Recruiter
      • Customize System Roles
      • Access Control for Hiring Team
      • Multiple Recruiters/Hiring Managers in a Job
      • Job Requisition Management
    • HRIS
      • Manage & Onboard New Hires
      • Geo-specific employee records
      • Off-boarding Checklist (Upto 1)
    • Onboarding
      • Self on-boarding kit
      • One on-boarding checklist
    • Time Off
      • Multiple Holiday Calendar (Unlimited)

 

  • Estate – $200/month/50users billed annually  (Everything in Garden and…)
    • ATS
      • Custom user roles
      • Restrictions based on IP address
      • Custom URL & SSL Certificate
    • HRIS
      • Off-boarding Checklist – Unlimited

 

What integrations are available for Freshteam?

Freshteam integrates with other products from the Freshworks family, including  Freshdesk, Freshservice, Freshsales and Freshcaller; and all popular social media channels.

Freshteam also supports integrations with:

  • Google Calendar to allow calendar sync
  • Gmail for personal email sync
  • Single sign on with Google and LinkedIn
  • HackerRank
  • ClassMarker
  • Codility
  • HackerEarth
  • Skype Interviews
  • CodePair
  • Google Hangouts

Freshteam average rating:

Average score
5/5 (7 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Jana

PROS: I'm happy to know that the customization level and other options are available. We currently have a small international team. Fortunately, everyone in that team can figure things out and work together. I like the fact that it's affordable while giving the user a ton of options and freedom.

CONS: It's not because I hate usng it. But it'd be nice it has multilingual support. While automated labels, field names, and button labels can be edited, I would be grateful if the whole career site can converted into another language.

Reviewed 4 months ago

Read full review >

The least favorable review

Delores

PROS: The product is really simple to utilize. It's what we like most when it comes to FreshTeam. Fast and intuitive in inputting and managing information of each candidate. The dashboard is very much simple and straight to the point. Ideal for recruiters and hiring managers who want to see every single detail going in the process.

CONS: What I'm commenting right isn't much about hating things. It's more like a request that I want to include in the software. This product is a great in organizing things and saving time for my recruiting team so they can remain productive. While apps for tracking is great, it lacks that communication feature between the recruitment team and candidate or otherwise known as the "Voice" communications exchange.

Reviewed 1 year ago

Read full review >

More reviews from 7 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

A small non-profit can benefit from this product.

Read full review >
Jana
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.09.2019 Company Size: More than 100 Employees Industry: Not available

PROS: I'm happy to know that the customization level and other options are available. We currently have a small international team. Fortunately, everyone in that team can figure things out and work together. I like the fact that it's affordable while giving the user a ton of options and freedom.

CONS: It's not because I hate usng it. But it'd be nice it has multilingual support. While automated labels, field names, and button labels can be edited, I would be grateful if the whole career site can converted into another language.

What do you think about this review? Great Poor

You get to save a ton of time for new recruitment.

Read full review >
Earnest
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.09.2019 Company Size: More than 100 Employees Industry: Not available

PROS: The steps are streamlined and mature during the recruitment process. Our guys in HR suddenly fell in love using this system. They haven't looked back ever since. I feel it's worth going for in the long run.

CONS: There's nothing that I hate (so far). They were able to deliver more than we actually needed.

What do you think about this review? Great Poor

This platform helped us a great deal with incoming applicants. Highly recommended!

Read full review >
Damon
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: It's free of charge when you start this platform. Then you can make a decision later on as you go along. So that's not necessarily a bad thing. In fact, you have the freedom to decide if the platform is worthy enough for long term use.

CONS: So far, so good. I don't have anything to complain about.

What do you think about this review? Great Poor

Simple and fantastic to have in small businesses.

Read full review >
Marty
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.10.2018 Company Size: 1-10 Employees Industry: Financial Services

PROS: Using it has never been this easy. I love how the platform this works. Its pricing model is reasonable enough. It gives you the ability to navigate the platform and be able to to get around it before making a commitment to make a purchase.

CONS: To be honest, nothing. They could use some additional features. But over time, they'll gear themselves towards that. Right now, it's a new software. Maybe making color customizations on their career page would be a big help. But I feel it's a feature that you get from other plans.

What do you think about this review? Great Poor

A great product to have.

Read full review >
Delores
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.10.2018 Company Size: More than 100 Employees Industry: Defense & Space

PROS: The product is really simple to utilize. It's what we like most when it comes to FreshTeam. Fast and intuitive in inputting and managing information of each candidate. The dashboard is very much simple and straight to the point. Ideal for recruiters and hiring managers who want to see every single detail going in the process.

CONS: What I'm commenting right isn't much about hating things. It's more like a request that I want to include in the software. This product is a great in organizing things and saving time for my recruiting team so they can remain productive. While apps for tracking is great, it lacks that communication feature between the recruitment team and candidate or otherwise known as the "Voice" communications exchange.

What do you think about this review? Great Poor

Our screening process improved dramatically!

Read full review >
Eric
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.09.2018 Company Size: More than 100 Employees Industry: Industrial Automation

PROS: It enabled us to go from a single shared mailbox for managers to a system that every manager can gain entry and peek into conversations, documents, and timeliness related to candidates. Along with that include manager rankings, feedback of interviews, and collaboration for the hiring team.

CONS: There's a bit of a learning curve since the product itself is new to the market. Certain features like removing candidates or LinkedIn uploads aren't available. I just hope the product will expand even more as time goes on.

What do you think about this review? Great Poor

This is a great ATS!

Read full review >
Becky
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.04.2018 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: I very much appreciate their support team. They have a number of ATS functionality as well as email and conversation management. I love how their resume parser works. It has a high accuracy rate in reading resume data. The product performs very well.

CONS: Right now, I'm still waiting for more features in their mobile app. They need to have further flexibility in the ATS stages. It'd be a big help if they have master templates at hand.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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