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Zingle Business Text Messaging REVIEW

Customer Service Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.0

What is Zingle Business Text Messaging?

Zingle is a business text messaging platform that enables users to engage their customers in a 2-way real-time communication and interaction via text messages. With Zingle, businesses and organizations are able to receive and respond to their customers’ requests, queries, and suggestions among others via a dedicated phone number or an existing landline.

The software’s neat and user-friendly dashboard contains all the necessary customer details, including contact information, analytics, history, and more, enabling them to initiate communication or respond with a highly personalized answer or a pre-packaged response.

Zingle works with popular SMS networks and messaging applications including Line, WeChat, Facebook Messenger, and more, giving them convenience and ease of use whenever they text your business for whatever purpose.

Overview of Zingle Business Text Messaging Benefits

Zingle simplifies all text communications between you and your customers. With a centralized cloud-based team inbox, you and your team can easily access text messages from your clients without having to install anything into your system. All communications are unified, thus simplifying the management aspect of your text communications.

Also, the team inbox functionality greatly impacts and enhances team collaboration. This allows you and your team to work together on complex issues and provide your customers with a positive response or solution.

Managing your contacts is a breeze with Zingle. Thanks to its segmentation and tagging features, you can organize your contacts based on specific traits or put them under particular categories for fast and simple access and retrieval.

Aside from traditional SMS, Zingle works well with a number of online messaging apps, providing you with multi-channel messaging functionality. That means you can receive and address text messages from your customers through a number of popular messaging systems such as Line, Facebook Messenger, WeChat, and more.

Powerful analytics and robust reporting tools help you monitor and track performance. Get high-value insights that can aid you in improving your products and service and provide your customers with great experience in every instance.

Overview of Zingle Business Text Messaging Features

  • Team Inbox
  • Saved Replies and Templates
  • Language Translations
  • Dynamic Contact Segmentation
  • Group Messaging
  • Custom Fields and Properties
  • Automated Workflow Engine
  • Filters and Conditions
  • Powerful Automated Actions
  • Analytics
  • Multi-channel Messaging
  • Internal Notes
  • Delayed Messages
  • Autoresponder
  • MMS & Animated GIF support

What Problems Will Zingle Business Text Messaging Solve?

1. Hotel guests can send text messages to request towels or extra pillow. No more calling the front desk. Fast and efficient communication results in better service.

2. Restaurant diners can send their orders through text messages. This makes order management fast as well as precise as t eliminates wrong orders and eliminates the need for customers to call and wait on hold or stand in long lines.

3. Beauty Salons can take reservations and send out appointment notifications to reduce appointment no-show rate.

Awards & Quality Certificates

Zingle Business Text Messaging Position In Our Categories

Position of Zingle Business Text Messaging in our main categories:

500

Zingle Business Text Messaging is one of the top 500 CRM Software products

500

Zingle Business Text Messaging is one of the 500
CRM Software products


Zingle Business Text Messaging is also listed in the following subcategories:

Category:Position:Category:Position:
Customer Service Software#25
Category:Position:
Customer Service Software#25

Every enterprise has its own characteristics, and can call for a particular type of CRM Software solution that will be fit for their company size, type of customers and staff and even particular niche they support. It's not wise to count on locating a perfect software that is going to work for each company no matter what their history is. It may be a good idea to read a few Zingle Business Text Messaging reviews first and even then you should keep in mind what the software is intended to do for your business and your employees. Do you require a simple and straightforward app with just elementary functions? Will you really make use of the complex tools required by experts and big enterprises? Are there any particular tools that are especially useful for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a reliable service that will match your budget.

How Much Does Zingle Business Text Messaging Cost?

Zingle Business Text Messaging offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $49/month or $39/month (annual billing)

  • Unlimited Contacts
  • Unlimited Automation
  • In-App/Email Support

Standard – $149/month or $119/month (annual billing)

  • All Basic features
  • MMS Support
  • Group Messaging

Professional – $299/month or $239/month (annual billing)

  • All Standard features
  • Facebook
  • Touchtone Automation
  • Scheduled Automation
  • API Access
  • Dedicated Account Manager

Enterprise – By quote

  • All Professional features
  • Facebook, WeChat, LINE
  • Language Translations
  • Hospitality Integrations
  • Setup & Training

User Satisfaction

We realize that when you make a decision to buy Customer Service Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zingle Business Text Messaging reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Zingle Business Text Messaging. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

5

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Zingle Business Text Messaging pricing details?

Zingle Business Text Messaging offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $49/month or $39/month (annual billing)

  • Unlimited Contacts
  • Unlimited Automation
  • In-App/Email Support

Standard – $149/month or $119/month (annual billing)

  • All Basic features
  • MMS Support
  • Group Messaging

Professional – $299/month or $239/month (annual billing)

  • All Standard features
  • Facebook
  • Touchtone Automation
  • Scheduled Automation
  • API Access
  • Dedicated Account Manager

Enterprise – By quote

  • All Professional features
  • Facebook, WeChat, LINE
  • Language Translations
  • Hospitality Integrations
  • Setup & Training

What integrations are available for Zingle Business Text Messaging?

Zingle integrates with the following business systems and applications:

  • Facebook Messenger
  • Line
  • WeChat
  • Oracle Opera
  • Focus
  • Salesforce

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