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Dixa REVIEW

Business Phone Systems

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USER SATISFACTION 99%
OUR SCORE 7.7
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What is Dixa?

Dixa is an easy-to-use, cloud-based customer service software for customer-facing teams, full-fledged contact centers, call centers, and small businesses. It’s a multi-channel helpdesk that is built with simplicity in mind to make it easy for businesses to deliver personal service in real-time via phone, email, and chat.  Because of its cloud-based nature, Dixa operates in web browsers and provides anytime, anywhere access provided there is an internet connection. Better still, it requires no additional software installation, no maintenance, and no IT expert to install and configure it successfully.

Dixa provides an intuitive interface that helps users concentrate on their customer without the distraction of a limited or clunky software. It delivers real-time performance data for wall displays, automation, intelligent call routing across multiple channels, and callback. Other powerful features include PBX, built-in CRM, inbound and outbound telephony features, call center features, and more.

Overview of Dixa Benefits

Dixa is built with simplicity and ease of use in mind. Its design allows you to run everything in an all-inclusive interface to enhance your work experience and that of your employees. The unified, user-friendly platform cuts the time-consuming tasks of navigating complex software and switching between systems. The platform empowers your to concentrate less on your software and more on your customers. It facilitates insightful and personal conversations and promotes appreciation and mutual respect between your customers and employees/agents.

Because of its cloud-based nature, Dixa operates on any browser and is accessible anywhere, anytime. Whether you are working remotely or need to support business while on the go the solution offers the tools to facilitate the operation. In addition, it provides a mobile app and a fully-featured VoIP phone system which works well in any browser and on mobile devices. The VoIP system includes a hosted PBX solution that permits you to use one phone number for all your inbound calls.

Additionally, the advanced call distribution feature allows you to route calls and connect customers to the right agent. It makes it easy to structure auto attendants and prioritize between agents and queues. This coupled with contact recognition, and automatic display of customer information support the delivery of quick and consistent personal support.

Dixa’s unprecedented scalability means you can add extra agents or channels within the interface as your business grows. Better still, its flexible pricing structure permits you to only pay for what you want with the option to scale up or down at no additional costs.

Overview of Dixa Features

  • Phone, Chat, and Email
  • Call center
  • Contact center
  • VoIP for business
  • Built-in CRM
  • Call distribution and routing
  • Reporting and analytics
  • Team management
  • Customer feedback
  • Integrations

Dixa Position In Our Categories

Position of Dixa in our main categories:

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50

Dixa is one of the top 50 Business Phone Systems products

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Dixa is one of the top 50
Business Phone Systems products


If you are interested in Dixa it may also be sensible to investigate other subcategories of Best Business Phone Systems collected in our base of B2B software reviews.

Each enterprise has its own characteristics, and might call for a specific Business Phone Systems solution that will be fit for their company size, type of customers and staff and even individual niche they cater to. It's not wise to count on getting a perfect software that will be suitable for each business no matter what their background is. It may be a good idea to read a few Dixa reviews first and even then you should keep in mind what the software is supposed to do for your business and your workers. Do you require a simple and intuitive service with just elementary functions? Will you really use the advanced tools required by pros and big enterprises? Are there any specific tools that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a solid service that will match your budget.

How Much Does Dixa Cost?

Dixa Pricing Plans:

Dixa offers a simple enterprise pricing structure with five plans:

Essentials @ $15 (billed annually) /agent/month or $19/agent/month billed monthly

  • A single interface for all channels
  • Shopify, Magento, and more integrations
  • Real-time analytics
  • Up to 5 agents

Pro (Chat and email) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly

  • Everything in Essentials
  • Prioritize email and chats with quick responses
  • Quickly answer emails and chats with quick responses
  • Customize to your company branding
  • Up to 50 agents

Pro (Chat) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly

  • All essential features
  • Automatic call distribution with IVR
  • Cal recording, voicemail, and callback
  • Internal calls, forwards & transfer calls, barge in
  • Up to 50 agents

Pro (Chat, Phone, and Email) @ $49 (billed annually) /agent/month or $59/agent/month billed monthly

  • Everything in essentials
  • Powerful cross-channel routing
  • prioritize the most important conversation
  • Availability on all channels
  • Up to 50 agents

Enterprise (Phone, Chat, and Email) @ $89 (billed annually) /agent/month or $99/agent/month billed monthly

  • All Pro features
  • Dedicated customer success manager
  • training
  • access to a direct line to the product team
  • Up to 50 agents

 

User Satisfaction

We realize that when you make a decision to buy Business Phone Systems it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Dixa reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Dixa. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

152

NEGATIVE SOCIAL MENTIONS

1

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Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Dixa pricing details?

Dixa Pricing Plans:

Dixa offers a simple enterprise pricing structure with five plans:

Essentials @ $15 (billed annually) /agent/month or $19/agent/month billed monthly

  • A single interface for all channels
  • Shopify, Magento, and more integrations
  • Real-time analytics
  • Up to 5 agents

Pro (Chat and email) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly

  • Everything in Essentials
  • Prioritize email and chats with quick responses
  • Quickly answer emails and chats with quick responses
  • Customize to your company branding
  • Up to 50 agents

Pro (Chat) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly

  • All essential features
  • Automatic call distribution with IVR
  • Cal recording, voicemail, and callback
  • Internal calls, forwards & transfer calls, barge in
  • Up to 50 agents

Pro (Chat, Phone, and Email) @ $49 (billed annually) /agent/month or $59/agent/month billed monthly

  • Everything in essentials
  • Powerful cross-channel routing
  • prioritize the most important conversation
  • Availability on all channels
  • Up to 50 agents

Enterprise (Phone, Chat, and Email) @ $89 (billed annually) /agent/month or $99/agent/month billed monthly

  • All Pro features
  • Dedicated customer success manager
  • training
  • access to a direct line to the product team
  • Up to 50 agents

 

What integrations are available for Dixa?

Dixa integrates with the following applications

  • Shopify
  • Magento
  • Web Hooks
  • Podio

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