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Dixa Review

Dixa
Our score: 7.7 User satisfaction: 99%

What is Dixa?

Dixa is an easy-to-use, cloud-based customer service software for customer-facing teams, full-fledged contact centers, call centers, and small businesses. It’s a multi-channel helpdesk that is built with simplicity in mind to make it easy for businesses to deliver personal service in real-time via phone, email, and chat.  Because of its cloud-based nature, Dixa operates in web browsers and provides anytime, anywhere access provided there is an internet connection. Better still, it requires no additional software installation, no maintenance, and no IT expert to install and configure it successfully.

Dixa provides an intuitive interface that helps users concentrate on their customer without the distraction of a limited or clunky software. It delivers real-time performance data for wall displays, automation, intelligent call routing across multiple channels, and callback. Other powerful features include PBX, built-in CRM, inbound and outbound telephony features, call center features, and more.

Overview of Dixa Benefits

Dixa is built with simplicity and ease of use in mind. Its design allows you to run everything in an all-inclusive interface to enhance your work experience and that of your employees. The unified, user-friendly platform cuts the time-consuming tasks of navigating complex software and switching between systems. The platform empowers your to concentrate less on your software and more on your customers. It facilitates insightful and personal conversations and promotes appreciation and mutual respect between your customers and employees/agents.

Because of its cloud-based nature, Dixa operates on any browser and is accessible anywhere, anytime. Whether you are working remotely or need to support business while on the go the solution offers the tools to facilitate the operation. In addition, it provides a mobile app and a fully-featured VoIP phone system which works well in any browser and on mobile devices. The VoIP system includes a hosted PBX solution that permits you to use one phone number for all your inbound calls.

Additionally, the advanced call distribution feature allows you to route calls and connect customers to the right agent. It makes it easy to structure auto attendants and prioritize between agents and queues. This coupled with contact recognition, and automatic display of customer information support the delivery of quick and consistent personal support.

Dixa’s unprecedented scalability means you can add extra agents or channels within the interface as your business grows. Better still, its flexible pricing structure permits you to only pay for what you want with the option to scale up or down at no additional costs.

Overview of Dixa Features

  • Phone, Chat, and Email
  • Call center
  • Contact center
  • VoIP for business
  • Built-in CRM
  • Call distribution and routing
  • Reporting and analytics
  • Team management
  • Customer feedback
  • Integrations

Dixa Position In Our Categories

Bearing in mind businesses have their own business demands, it is only wise they steer clear of selecting an all-encompassing, “perfect” software system. Just the same, it would be futile to try to pinpoint such application even among well-known software solutions. The rational step to do would be to note down the various important aspects which entail deliberation including major features, price plans, skill capability of the users, business size, etc. Then, you must conduct your product research comprehensively. Go over some of these Dixa reviews and scrutinize the other software options in your shortlist in detail. Such comprehensive research guarantee you avoid unsuitable apps and buy the system which offers all the aspects you require business requires in growing the business.

Position of Dixa in our main categories:

Dixa is also listed in the following subcategories:

Since each organization has specific business requirements, it is advisable for them to abstain from searching for a one-size-fits-all perfect software application. Needless to say, it would be pointless to try to find such a platform even among popular software solutions. The clever thing to do would be to catalog the various vital factors that require consideration such as main features, budget, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some Dixa Customer Service Software reviews and check out each of the other solutions in your shortlist in detail. Such comprehensive research can ensure you discard ill-fitting systems and choose the solution that presents all the aspects you require for business success.

How Much Does Dixa Cost?

Dixa Pricing Plans:

Free Trial

Essentials

$19/agent/month billed monthly

Pro (Chat and email)

$35/agent/month billed monthly

Pro (Chat)

$35/agent/month billed monthly

Pro (Chat, Phone, and Email)

$59/agent/month billed monthly

Enterprise (Phone, Chat, and Email)

$99/agent/month billed monthly

Dixa offers a simple enterprise pricing structure with five plans:

Essentials @ $15 (billed annually) /agent/month or $19/agent/month billed monthly

  • A single interface for all channels
  • Shopify, Magento, and more integrations
  • Real-time analytics
  • Up to 5 agents

Pro (Chat and email) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly

  • Everything in Essentials
  • Prioritize email and chats with quick responses
  • Quickly answer emails and chats with quick responses
  • Customize to your company branding
  • Up to 50 agents

Pro (Chat) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly

  • All essential features
  • Automatic call distribution with IVR
  • Cal recording, voicemail, and callback
  • Internal calls, forwards & transfer calls, barge in
  • Up to 50 agents

Pro (Chat, Phone, and Email) @ $49 (billed annually) /agent/month or $59/agent/month billed monthly

  • Everything in essentials
  • Powerful cross-channel routing
  • prioritize the most important conversation
  • Availability on all channels
  • Up to 50 agents

Enterprise (Phone, Chat, and Email) @ $89 (billed annually) /agent/month or $99/agent/month billed monthly

  • All Pro features
  • Dedicated customer success manager
  • training
  • access to a direct line to the product team
  • Up to 50 agents

A free demo is available.

User Satisfaction

Positive Social Media Mentions 152
Negative Social Media Mentions 1

We realize that when you make a decision to buy Customer Service Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Dixa reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Dixa. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Dixa Comparisons

What are Dixa pricing details?

Dixa Pricing Plans:

Free Trial

Essentials

$19/agent/month billed monthly

Pro (Chat and email)

$35/agent/month billed monthly

Pro (Chat)

$35/agent/month billed monthly

Pro (Chat, Phone, and Email)

$59/agent/month billed monthly

Enterprise (Phone, Chat, and Email)

$99/agent/month billed monthly

Dixa offers a simple enterprise pricing structure with five plans:

Essentials @ $15 (billed annually) /agent/month or $19/agent/month billed monthly

  • A single interface for all channels
  • Shopify, Magento, and more integrations
  • Real-time analytics
  • Up to 5 agents

Pro (Chat and email) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly

  • Everything in Essentials
  • Prioritize email and chats with quick responses
  • Quickly answer emails and chats with quick responses
  • Customize to your company branding
  • Up to 50 agents

Pro (Chat) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly

  • All essential features
  • Automatic call distribution with IVR
  • Cal recording, voicemail, and callback
  • Internal calls, forwards & transfer calls, barge in
  • Up to 50 agents

Pro (Chat, Phone, and Email) @ $49 (billed annually) /agent/month or $59/agent/month billed monthly

  • Everything in essentials
  • Powerful cross-channel routing
  • prioritize the most important conversation
  • Availability on all channels
  • Up to 50 agents

Enterprise (Phone, Chat, and Email) @ $89 (billed annually) /agent/month or $99/agent/month billed monthly

  • All Pro features
  • Dedicated customer success manager
  • training
  • access to a direct line to the product team
  • Up to 50 agents

A free demo is available.

What integrations are available for Dixa?

Dixa integrates with the following applications

  • Shopify
  • Magento
  • Web Hooks
  • Podio
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Reviewed By Jenny Chang
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