Dixa is an easy-to-use, cloud-based customer service software for customer-facing teams, full-fledged contact centers, call centers, and small businesses. It’s a multi-channel helpdesk that is built with simplicity in mind to make it easy for businesses to deliver personal service in real-time via phone, email, and chat. Because of its cloud-based nature, Dixa operates in web browsers and provides anytime, anywhere access provided there is an internet connection. Better still, it requires no additional software installation, no maintenance, and no IT expert to install and configure it successfully.
Dixa provides an intuitive interface that helps users concentrate on their customer without the distraction of a limited or clunky software. It delivers real-time performance data for wall displays, automation, intelligent call routing across multiple channels, and callback. Other powerful features include PBX, built-in CRM, inbound and outbound telephony features, call center features, and more.
Show MoreDixa is built with simplicity and ease of use in mind. Its design allows you to run everything in an all-inclusive interface to enhance your work experience and that of your employees. The unified, user-friendly platform cuts the time-consuming tasks of navigating complex software and switching between systems. The platform empowers your to concentrate less on your software and more on your customers. It facilitates insightful and personal conversations and promotes appreciation and mutual respect between your customers and employees/agents.
Because of its cloud-based nature, Dixa operates on any browser and is accessible anywhere, anytime. Whether you are working remotely or need to support business while on the go the solution offers the tools to facilitate the operation. In addition, it provides a mobile app and a fully-featured VoIP phone system which works well in any browser and on mobile devices. The VoIP system includes a hosted PBX solution that permits you to use one phone number for all your inbound calls.
Additionally, the advanced call distribution feature allows you to route calls and connect customers to the right agent. It makes it easy to structure auto attendants and prioritize between agents and queues. This coupled with contact recognition, and automatic display of customer information support the delivery of quick and consistent personal support.
Dixa’s unprecedented scalability means you can add extra agents or channels within the interface as your business grows. Better still, its flexible pricing structure permits you to only pay for what you want with the option to scale up or down at no additional costs.
Show MoreBecause businesses have specific business-related needs, it is rational they abstain from preferring a one-size-fits-all, ”best” business program. Regardless, it would be futile to try to pinpoint such a software solution even among recognizable software solutions. The logical thing to do is to make a list of the various key functions which require careful thought like essential features, pricing, skill aptitude of the users, business size, etc. The second step is, you should double down on the research to a full extent. Browse over these Dixa analyses and check out the other software programs in your shortlist in detail. Such well-rounded product investigation ascertain you take out ill-fitting applications and buy the one which meets all the aspects your business requires in sustaining growth.
Position of Dixa in our main categories:
Each organization has different wants and requires a software that can be customized for their size, type of employees and clients, and the specific industry they are in. For these reasons, no platform can offer perfect tools out-of-the-box. When you look for a software system, first be sure what you want it for. Read some Dixa Customer Service Software reviews and ask yourself do you want basic features or do you want advanced tools? Are there any industry-specific functionalities that you are searching for? Find the answers to these questions to help your search. There are plenty of aspects that you need to mull over and these include your finances, particular business needs, your company size, integration requirements etc. Take your time, use a few free trials, and finally zero in on the app that offers all that you require to boost your company efficiency and productivity.
Dixa Pricing Plans:
$19/agent/month billed monthly
$35/agent/month billed monthly
$35/agent/month billed monthly
$59/agent/month billed monthly
$99/agent/month billed monthly
Dixa Pricing Plans:
$19/agent/month billed monthly
$35/agent/month billed monthly
$35/agent/month billed monthly
$59/agent/month billed monthly
$99/agent/month billed monthly
Dixa offers a simple enterprise pricing structure with five plans:
Essentials @ $15 (billed annually) /agent/month or $19/agent/month billed monthly
Pro (Chat and email) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly
Pro (Chat) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly
Pro (Chat, Phone, and Email) @ $49 (billed annually) /agent/month or $59/agent/month billed monthly
Enterprise (Phone, Chat, and Email) @ $89 (billed annually) /agent/month or $99/agent/month billed monthly
A free demo is available.
We know that when you decide to buy a Customer Service Software it’s vital not only to see how professionals rank it in their reviews, but also to discover if the real users and companies that purchased it are indeed satisfied with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Dixa reviews across a broad range of social media sites. The information is then presented in a simple to digest format showing how many customers had positive and negative experience with Dixa. With that information at hand you will be ready to make an informed purchasing decision that you won’t regret.
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