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Gmail Review

Gmail
Our score: 8.3 User satisfaction: 98%

What is Gmail?

Gmail is a free webmail system and email service from Google which users can access on a web browser, through its Android and iOS mobile app, or using third-party programs. It provides them with a 15 GB email storage and the capability to send an email message with up to 50 megabytes of file attachments. In addition, Gmail supports advertising wherein it adds context-sensitive advertisements to emails. The program organizes emails into folders and tabs wherein emails are automatically sent to specific folders based on their type and are categorized as primary, social, promotions, and more.

Furthermore, Gmail uses conversation threading which stacks and organizes messages and conversations into threads, enabling users to access previous related messages they sent out. The webmail system automatically scans emails to check for attachments that may contain viruses or malware. It offers a spam filtering feature which automatically recognizes and tags spam messages, and stores them in a spam folder.

Meanwhile, Gmail provides composition tools which enable users to customize their email messages with stylish fonts, colors, indents, bullets, hyperlinks, emoticons, and photos. To connect with their family and friends in real time, Gmail offers instant messaging and video chat features. Last but not the least, the program integrates Google’s main services into a single interface. These services include Google Calendar, Google Drive, photo hosting, and news.

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Overview of Gmail Benefits

Gmail offers unique and powerful ways of organizing emails. One of those ways is through its conversation threading. This is a feature that automatically groups email messages and conversations into threads based on their subject lines. Thus,  as they send and receive messages, Gmail loads up all the messages they previously sent and received which are related to a particular subject line. Because of this, they won’t have the difficulty of searching and reviewing the previous conversations and discussions they have engaged with, as the program stacks and organizes them in one location.

Additionally, Gmail has an inbox structure that organizes emails using tabs. These tabs are primary, social, promotions, updates, and forums. By enabling these tabs, users will have separate inboxes for receiving messages and email notifications from social media networks and websites, marketing campaigns, billing and membership updates, online groups and discussion boards, and person-to-person conversations. Emails are automatically redirected to these tabbed inboxes.

Gmail also uses labels to organize emails. Labels are actually tags that users can apply to their email messages as they compose, read, or move them to specific folders or inboxes. As a result, Gmail will automatically redirect their emails depending on the labels they set up.

In addition, Gmail automatically remembers contact information and saves it in the address book. It has the capability to directly import contacts from social media accounts into user’s Gmail account. Also, users will be able to add additional information to their contacts such as birthdates and even images.

Meanwhile, Gmail supports file attachments with up to 50 MB size when users send an email message. In case they want to send larger files, they can upload them to Google Drive and insert the files into an email message. This individual Gmail message storage capacity helps users share photos and documents with their family, friends, and colleagues easily and conveniently.

Another interesting feature available in Gmail is its capability to perform through virus and malware check by scanning emails and their attachments. With this feature, users are ensured that their computers will be protected from any harmful applications or files. Gmail automatically warms them when they receive an offending payload in their inbox and quarantines the payload to prevent it from infecting their device.

Gmail also has a spam-filtering feature that identifies and tags unsolicited emails and spam messages. Through the aid of spam filters, such emails are automatically redirected to spam folders. As part of Gmail’s security tools, this feature helps users recognize and isolate annoying offers from companies and groups.

Gmail moreover enables users to conveniently access the main services of Google. They will be able to book appointments, upload files, watch Youtube videos, read the latest news,  search for locations, and surf the web from a single portal or interface in Gmail. This is because Gmail has a navigation bar that organizes and combines Google services which include Google Calendar, Google Drive, Google Maps, Google Search, Google Plus, Google News, and Google Photos.

To save time in managing their emails, Gmail provides keyboard shortcuts. Using these keyboard shortcuts, they will be able to quickly navigate through their conversations and messages and archive them. They can also compose messages, create tasks, and manage their contacts in less time using these shortcuts.

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Overview of Gmail Features

  • Conversation Threading
  • Tabbed Inboxes
  • Gmail Labels
  • 15GB Email Storage Space
  • 50MB Per Email Capacity
  • Virus and Malware Scanning
  • Spam-Filtering Feature
  • Navigation Bar to Access Google Services
  • Keyboard Shortcuts
  • Search Bar
  • Composition Tools
  • Instant Messaging and Video Chat
  • Google Hangouts
  • Advertising Support
  • IMAP Support
  • Language Support
  • Offline App
  • Access Gmail Using Third-Party Programs
  • Google Trips
  • Gmail Labs
  • Money Transfer and Payment Options
  • Google Wallet

Gmail Position In Our Categories

Keeping in mind companies have special business-related requirements, it is prudent that they avoid settling on an all-in-one, ideal software solution. Nonetheless, it is difficult to come across such application even among branded software products. The best thing to do should be to write down the varied chief aspects which call for a analysis including major features, price terms, skill competence of the users, company size, etc. Then, you should follow through the research comprehensively. Have a look at some of these Gmail review articles and check out the other software options in your list in detail. Such comprehensive product research ensure you keep away from mismatched software products and choose the system that meets all the function your company requires.

Position of Gmail in our main categories:

TOP 100

Gmail is one of the top 100 Communications Software products

It is essential to realize that hardly any app in the Email Management Software category is an ideal solution able to fulfill all the goals of various business types, sizes and industries. It may be a good idea to read a few Gmail Email Management Software reviews first as specific solutions might excel just in a very small set of applications or be designed with a really specific type of industry in mind. Others might operate with a goal of being simple and intuitive and as a result lack advanced functionalities welcomed by more experienced users. You can also come across solutions that cater to a large group of users and provide a complex feature set, but that usually comes at a more expensive price of such a solution. Ensure you're aware of your requirements so that you purchase a service that provides exactly the features you look for.

How Much Does Gmail Cost?

Gmail Pricing Plans:

Free Trial

Gmail

Free

G-Suite Basic

$3/user/mo

G-Suite Business

$10/user/mo

G-Suite Enterprise

$25/user/mo

G-Suite Teams

$10/user/mo

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What are Gmail pricing details?

Gmail Pricing Plans:

Free Trial

Gmail

Free

G-Suite Basic

$3/user/mo

G-Suite Business

$10/user/mo

G-Suite Enterprise

$25/user/mo

G-Suite Teams

$10/user/mo

Gmail offers a variety of SMB and enterprise pricing plans for all users to choose from. You can use the program for free or opt-in to one of G Suite paid plans which integrate the email service and are created for businesses, companies, and teams. Here are the details:

G-Suite Edition

  Companies

     Basic

  • $3/user/mo. – billed monthly
  • $30/user/yr. – billed annually
  • Professional office suite with 30GB storage
  • Business Email through Gmail
  • Video and Voice Conferencing
  • Shared Calendars
  • Documents, Spreadsheets, and Conferences
  • 24/7 Support for Phone, Email, and Online
  • Security and Administration Controls
  • 30 GB Cloud Storage

     Business

  • $10/user/mo. – billed monthly
  • $120/user/yr. – billed annually
  • Enhanced office suite with unlimited storage and archiving
  • Business Email through Gmail
  • Video and Voice Conferencing
  • Shared Calendars
  • Documents, Spreadsheets, and Conferences
  • 24/7 Support for Phone, Email, and Online
  • Security and Administration Controls
  • Unlimited Cloud Storage ( or 1TB per user if fewer than 5 users)
  • Smart Search Across G Suite with Cloud Search
  • Archive and Set Retention Policies for Emails and Chats
  • eDiscovery for Emails, Chats, and Files
  • Audit Reports to Track User Activity

 Enterprise

  • $25/user/mo. – billed monthly
  • $300/user/yr. – billed annually
  • Premium office suite with advanced controls and capabilities
  • Business Email through Gmail
  • Video and Voice Conferencing
  • Shared Calendars
  • Documents, Spreadsheets, and Conferences
  • 24/7 Support for Phone, Email, and Online
  • Security and Administration Controls
  • Unlimited Cloud Storage ( or 1TB per user if fewer than 5 users)
  • Smart Search Across G Suite with Cloud Search
  • Archive and Set Retention Policies for Emails and Chats
  • eDiscovery for Emails, Chats, and Files
  • Audit Reports to Track User Activity
  • Data Loss Prevention for Gmail
  • Data Loss Prevention for Drive
  • Hosted S/MIME for Gmail
  • Integrate Gmail with Compliant Third-Party Archiving Tools
  • Enterprise-Grade Access Control with Security Key Enforcement
  • Gmail Logs Analysis in BigQuery

Teams

  • $10/user/mo. – billed monthly
  • $120/user/yr. – billed annually
  • Cloud-based collaboration tools and unlimited storage you can use alongside your company’s current email and calendar solution
  • Video and Voice Conferencing
  • Documents, Spreadsheets, and Presentations
  • 24/7 Support for Phone, Email, and Online
  • Unlimited Cloud Storage ( or 1TB per user if fewer than 5 users)
  • Easy Tem-Based User Management

User Satisfaction

Positive Social Media Mentions 392
Negative Social Media Mentions 4

We realize that when you make a decision to purchase a Email Management Software it’s important not only to see how experts score it in their reviews, but also to check if the actual clients and businesses that purchased these solutions are genuinely satisfied with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Gmail reviews across a wide array of social media sites. The information is then featured in a simple to digest form revealing how many clients had positive and negative experience with Gmail. With that information at hand you should be equipped to make an informed business decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English
  • Dutch
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Gmail?

Gmail can be integrated with third-party programs using POP or IMAP protocols.

Gmail User Reviews

Gmail average rating:

Average score
4.5/5 (19 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

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The most favorable review

Jettie

PROS: Gmail is definitely the best emailing tool out there. It's reliable, simple, straightforward, and intuitive. The mailbox is easy to customize! And organizing your emails is really convenient with the labeling and color coding options.

CONS: Forwarding an email thread can be tricky because you don't have a way to know how many messages from the thread will be forwarded. It would also stop notifying for some reason.

Reviewed 5 years ago

Read full review >

The least favorable review

Jonatan

PROS: Gmail is super easy to use. It's a pretty simple app with lots of functions. Attaching large files is never a problem. I can even use it to share videos and large powerpoint files.

CONS: Some important emails are being sent to the spam folder.

Reviewed 4 years ago

Read full review >

More reviews from 19 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Switch to Gmail now!

Read full review >
Chasity
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 28.11.2021 Company Size: More than 100 Employees Industry: Electrical/Electronic Manufacturing

PROS: 5 things I like about Gmail: 1. its ability to identify and filter out dangerous emails 2. its ability to scan emails for viruses 3. its ability to group emails based on its nature 4. its ability to add development data sets 5. its ability to automate emails

CONS: Nothing. This app is a great, innovative tool.

What do you think about this review?

Great Poor

The most organized emailing app!

Read full review >
Adrain
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 13.11.2021 Company Size: More than 100 Employees Industry: Retail

PROS: I love everything about Gmail! Its ease of use, accessibility, and simplicity. But my favorite feature is the chat feature because it allows me to speak with a person real time when they're online anyway, instead of emailing.

CONS: It doesn't have a pop up notification when you're online using laptops/desktop.

What do you think about this review?

Great Poor
Show More User Reviews (19)

Definitely the best app/program available

Read full review >
Douglas
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 16.09.2021 Company Size: More than 100 Employees Industry: N/A

PROS: Gmail is a reliable, all-in-one platform for your business needs! Instead of using multiple apps to host big files, schedule meetings, and chat with other users, you can do it with the Gmail platform.

CONS: I hope they would increase the file size that can be attached in the email.

What do you think about this review?

Great Poor

The most important app right now!

Read full review >
Jayden
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 29.08.2021 Company Size: More than 100 Employees Industry: N/A

PROS: I love Gmail's interface, intuitiveness, storage space, customizable interface, integrations with other Gsuite apps, and its ability to get you an easy login pass to various websites.

CONS: I think it's a glitch when a particular email shows up in all of your inboxes/folders.

What do you think about this review?

Great Poor

Gmail is on top of its game!

Read full review >
Alyson
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 18.08.2021 Company Size: 1-10 Employees Industry: Online Media

PROS: Gmail's interface is straightforward and easy to use. I can't believe we can get such services for free. I like the bulk emailing, the expandable storage space (for a fee!), its accessibility from any device and locations, its filtering functions, and blocking of unwanted messages!

CONS: We had a few experiences where in receiving and sending emails take time despite having a fast internet connection. There could also be mistakes in segregating emails into social, promotion, or spam.

What do you think about this review?

Great Poor

Email scheduling is the best!

Read full review >
Jonatan
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 08.08.2021 Company Size: 11-50 Employees Industry: Retail

PROS: Gmail is super easy to use. It's a pretty simple app with lots of functions. Attaching large files is never a problem. I can even use it to share videos and large powerpoint files.

CONS: Some important emails are being sent to the spam folder.

What do you think about this review?

Great Poor

Essential software for every work place.

Read full review >
Alexandria
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 09.06.2021 Company Size: More than 100 Employees Industry: N/A

PROS: Gmail is the best in everything it does. The overall interface is just exceptional allowing you to have an easy look for the folders/categories which makes it more convenient to look for certain emails. I love that you can mark and label important emails and that you can chat with people real time via hangouts. These are all essential features that makes work easier.

CONS: I hope they would optimize password recovery and improve on the ways in verifying your user identity.

What do you think about this review?

Great Poor

Nothing can beat Gmail!

Read full review >
Connie
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 13.03.2021 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: All the functions of Gmail are exceptional for me! It's not limited to emailing. It provides cloud storage which help you save some computer space. Its integration with other Google programs allows you to do tons of things.

CONS: The inboxes are duplicated sometimes when you try to organize your mail folders.

What do you think about this review?

Great Poor

Google apps are the best!

Read full review >
Mikayla
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 18.02.2021 Company Size: More than 100 Employees Industry: Computer Software

PROS: I love the measures in place to keep my data secured such as the two factor authentication. The integrations it has with other Google apps like Drive and Docs is pretty amazing.

CONS: I wish they would add more free storage space and as it increases I hope they would also speed up the transfer rate. I also wish they would add more theme options to make the interface more interesting.

What do you think about this review?

Great Poor

Nothing compares to Gmail

Read full review >
Sadye
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 13.02.2021 Company Size: More than 100 Employees Industry: Banking

PROS: Gmail is well-developed software for your emailing and communication needs. It's easy to use and has so many great features such as predictive text and real-time chats!

CONS: I wish I could categorize email threads and put them in the side panel. I'm also a bit worried about putting all my information within Gmail knowing that the whole Google company could have access to it.

What do you think about this review?

Great Poor

Top-tier emailing app!

Read full review >
Maegan
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 11.02.2021 Company Size: 11-50 Employees Industry: Health, Wellness and Fitness

PROS: This is the best emailing platform that I ever used. It's simple, reliable, and optimized. I love how it segregates your emails, separating your primary emails from social and promo emails. It keeps your primary inbox uncluttered.

CONS: Gmail keeps on asking me to login when switching to another account.

What do you think about this review?

Great Poor

High performance

Read full review >
Monica
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 07.02.2021 Company Size: 1-10 Employees Industry: Computer Software

PROS: I'm enjoying Gmail and Gsuite so much! Some great things about it: (1) email categorization and labeling; (2) real time chatting with users; and (3) collaboration with other users! I love that it prioritizes emails from individual people instead of lumping it with automated emails.

CONS: Switching to IMAP to Gsuite was a bit challenging for us. I also experienced some glitches when switching from one user to another.

What do you think about this review?

Great Poor

Professional emailing!

Read full review >
Mavis
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.09.2020 Company Size: 11-50 Employees Industry: N/A

PROS: I love the way Google Suite organize stuff like segregating spams from important emails. We can also add labels to the emails. We could use one account to email professionally and personally because we can switch from one signature to another (depending on what you use in certain job). You can schedule Google Meet within Gmail.

CONS: The free storage space is only 15 GB.

What do you think about this review?

Great Poor

Secured and reliable program

Read full review >
Danyka
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.09.2020 Company Size: More than 100 Employees Industry: Online Media

PROS: Here are the features of Gmail that impress me the most: integrations with other apps, secured platform, organizing and filtering messages, bulk sending of message, attaching high resolution images without downgrading the resolution, 30-day period to restore deleted messages, bookmarking important emails

CONS: I don't have any bad experience using Gmail.

What do you think about this review?

Great Poor

An exceptional email platform!

Read full review >
Darrell
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 09.09.2020 Company Size: More than 100 Employees Industry: Computer Software

PROS: The platform is really optimized yet simple! It doesn't switch to a new window or page when you compose a new email, so you could still view the previous messages you're referencing to. I also love the mobile app version of it and the two-factor authentication which provides more security!

CONS: I wish there would be more theme/background to choose from.

What do you think about this review?

Great Poor

Good features, good tool!

Read full review >
Kellen
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 09.09.2020 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: Gmail keeps your emails organized. A well-organized email app helps you keep track of your work and communications. Accessing previous emails is so convenient. All the features are really useful if you choose to use it.

CONS: Since there are tons of features, I think I'm not able to use it all. So it would be better if there are more materials availble to help users utilize these other features.

What do you think about this review?

Great Poor

An essential for business

Read full review >
Virgil
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 03.09.2020 Company Size: More than 100 Employees Industry: N/A

PROS: Gmail is the perfect platform to do your personal business communications and other internal office stuff. The integrations with other Google apps are awesome because the work became more seamless.

CONS: I love Gmail and the only think that I think would make it better is if it becomes more like Outlook. I hope they would optimize it more for business use.

What do you think about this review?

Great Poor

Gmail is always the best!

Read full review >
Ozella
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 31.08.2020 Company Size: More than 100 Employees Industry: Computer Software

PROS: Here are the really good things I like about Gmail: (1) auto deletion of spam folder; (2) intuitive and simple interface; (3) no pop-up ads; (4) auto sorting of emails into spam, social, or promotion; (5) labeling; and (6) convenient account switching! You can access your different accounts without logging of the other. I also love the integration with other Google programs!

CONS: Gmail doesn't allow you to logout with only one account. You have to logout to all accounts if you wish to logout of one. It's inconvenient.

What do you think about this review?

Great Poor

There is no better emailing tool!

Read full review >
Jettie
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.08.2020 Company Size: 11-50 Employees Industry: N/A

PROS: Gmail is definitely the best emailing tool out there. It's reliable, simple, straightforward, and intuitive. The mailbox is easy to customize! And organizing your emails is really convenient with the labeling and color coding options.

CONS: Forwarding an email thread can be tricky because you don't have a way to know how many messages from the thread will be forwarded. It would also stop notifying for some reason.

What do you think about this review?

Great Poor
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Chasity
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 28.11.2021 Company Size: More than 100 Employees Industry: Electrical/Electronic Manufacturing

The most organized emailing app!

Read full review >
Adrain
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 13.11.2021 Company Size: More than 100 Employees Industry: Retail

Definitely the best app/program available

Read full review >
Douglas
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 16.09.2021 Company Size: More than 100 Employees Industry: N/A

The most important app right now!

Read full review >
Jayden
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 29.08.2021 Company Size: More than 100 Employees Industry: N/A

Gmail is on top of its game!

Read full review >
Alyson
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 18.08.2021 Company Size: 1-10 Employees Industry: Online Media
Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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