Guru Review

PROS: Guru always provides reliable information to me anytime necessary. I feel confident each time I need to use the data on a knowledge card, or if I need to pass such information on to another person.

CONS: Difficult and complex information is sometimes hard to search in Guru. Nonetheless, I can be sure that I’d be grabbing the right information once I find them.

PROS: Retrieving essential information that we keep in different repositories has become easier with Guru. We also enjoy the experience of creating knowledge cards, as well as with the boost that Guru has caused to our collaborative workflow. In addition, we find the verification feature very handy because it helps us make sure that a file we view is fresh and updated.

CONS: I am hoping for a feature that syncs Guru with Google Drive. That’d help in automatically adding files from our cloud storage to Guru. As a result, it will solve my problem of failing to find certain information. Such a problem frequently happens while I wait for our staff to add fresh information to the platform.

PROS: Guru features a neat and properly organized structure for hosting an entire knowledge base system. It is divided into cards, boards and collections, so storing and retrieving hundreds or even thousands of information is very easy. All our staff can easily find the exact detail they need at a particular moment.

CONS: Better searching features can further improve Guru in big ways. Say, search results only show the title of cards. I think searching would be better if we can filter results into categories, such as showing the names of boards as well. This makes it unnecessary to scour through a number of cards before finding the right board, and it’s easier than manually browsing through the boards' section.

PROS: Guru is a seamless and neat knowledge management tool that is easy to browse, and it is perfect for storing info that we can easily retrieve whenever needed. It has plenty of sorting options that help us keep and find items hassle-free. Plus, we can also use the Google Chrome browser to navigate the platform easier. This is a tremendous help in grabbing the right and accurate info on demand. Also, we can set knowledge alerts that carry important announcements and details for all our staff, and we can easily track who has read such alerts.

CONS: Notifications about the list of people who have read a card or who have checked a section should be enhanced. Other than this, Guru works really well. I have nothing to complain about its performance.

PROS: Guru has pretty cool plugins for some other big apps, such as Chrome and Slack. The Chrome plugin allows me to create easy to remember and use keyboard commands. And Slack plugin has an efficient searching algorithm, as well as handy commands that make searching for information lightning fast.

CONS: I notice one or a few lines weirdly disappear when I use bullet formatting in a document. I hope this editing problem would be solved and improved.

PROS: Guru features a basic but efficient storage structure for all the internal company knowledge that it carries. It sorts information into knowledge cards, boards, board groups and collections, thus it is easy to retrieve any specific information that is needed. This makes Guru very useful for our company since we handle huge bulks of information throughout our operations.

CONS: I hope we can label one card and make it fall under a few collections, much similar to how we can label a card to make it fall under a few boards. This would address our problems of dealing with overlapping information regarding key company details. On a side note, a quality spelling and grammar checking tool would be a big help when creating a card.

PROS: Guru allows me to put little pieces of content or knowledge into the system, then the agents can check it simultaneously while helping a client on the line. Moreover, Guru lets me set knowledge alerts for the agents to view. Such notifications come with a button that informs me when a person opens it. So, it is easier to make an agent accountable for the information they’ve read.

CONS: there are moments when knowledge alerts become inconvenient to create. Sometimes, the data I entered on the card suddenly deletes itself. Yes, I can undo the delete in some instances, but there are times when I need to start all over again. Guru reporting feature is sluggish too.

PROS: Guru is an easy-to-access tool for a knowledge storage system especially with the help of its feature called “cards”. It also has an extension for Google Chrome that further improves the functionality and performance of the platform. This makes Guru a wonderful tool for finding information that we need in a snap.

CONS: Truth is, Guru has no negative points because it is a complete platform for our demands. It works smoothly and quickly too.

PROS: This is a perfect platform that has made our internal knowledge management fast and efficient. Guru helps in distributing important information all throughout our company with great ease, and it promotes teamwork instead of too much dependence on key people. This makes our company function seamlessly and consistently because everybody shares similar essential knowledge for work. What’s more, Guru works efficiently with other collaboration platforms with the help of plugins.

CONS: Sectioning of results on the Guru window is quite inconvenient for me. I hope it would allow me to switch to full-page views. Moreover, I am waiting for GitHub plugins to be included in later updates.

PROS: Guru can sync with Slack through integration, and it lets us respond to the queries of our team members accordingly. This is perfect for giving them accurate information instantly and efficiently, which is great especially for our newbie agents.

CONS: The steps for posting a card is quite inconvenient for my preference. Also, I wish there would be complete sentences to help with the search, instead of tags on each post.

PROS: Guru is very accessible, comes with a handy Chrome extension, and allows great customization with the list of favorite cards. This helps me immediately retrieve protocols and guidelines of the company, which in turn helps me deliver quality customer service and support. I use this for survey purposes as well.

CONS: Guru takes a long time to load and open, and it sometimes completely hangs the computer too. Other users experience this problem as well. Unfortunately, we haven’t come up with a solution to such an issue, especially after we updated our computers as well as clear cookies and cash in the browser.

PROS: Guru Supports embedding of different webpages into knowledge cards; meaning we can make online resources such as dashboards and diagrams easily accessible. It unifies all our information sources seamlessly, thus we do not need to use multiple tools at once.

CONS: It is quite hard to learn at first, thus we ended up doing a lot of trials before getting things right. We had some problems with understanding how to set it up, how to name its sections, and to easily identify the names of its parts such as the folders and subjects among others. Nonetheless, such difficulty is a part of starting to use any wonderful tool, after all.

PROS: I love the knowledge cards in Guru because I find it easy to fill with important details and information. Then, I can quickly share such cards with the rest of our group by grabbing a link.

CONS: IN some instances, Guru yields a lot of results when searching. This can overwhelm a user that needs quick results. That’s why I hope that Guru would improve and would display only the most relevant and accurate items. Nonetheless, our user experience with the platform is still outstanding.

PROS: Guru contains all info I need, and I am having no difficulties when finding specific info on particular instances. The search filter is amazing because it makes finding info even easier. Also, it lets me choose my favorite cards, so I can put them together for easy retrieval.

CONS: A feature that lets me organize my favorite cards would be great. For example, I want one that allows me to put such cards into a bookmark format. This way, I do not need to search for them anymore, since they are just a click away.