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Panviva Review

Panviva
Our score: 8.0 User satisfaction: 100%
Logo of Panviva

What is Panviva?

Panviva is a content and knowledge management system that simplifies the organization and dissemination of critical business information. It helps you turn complex documents into bite-sized information for the quick understanding of customer service representatives. With easy-to-digest data within their reach, support teams can instantly provide answers to customers’ questions, thus cutting down call and response times.

Panviva also aids you in populating your knowledge base. The process is non-technical because of its WYSIWYG authoring environment to allow your less technology-savvy employees to author help articles and publish them in one-click.

Additionally, in case you have new members on your content and knowledge management team, you can direct them to the Panviva university for training. This minimizes your training costs and gets recent hires up to speed rapidly.

Overview of Panviva Benefits

Optimized Support Display

Panviva has a user interface that has a non-obtrusive design. Because of this, it is able to provide you with comprehensive guidance through business processes instead of offering assistance via the occasional pop-ups.

Context-Sensitive Search

With Panviva, users always get the most relevant search results. The solution’s context-sensitive search technology enables this as it finely sorts data to provide only the best information.

Quick Onboarding

Panviva is an economical solution, not just when it comes to acquisition costs, but in implementation and training as well. Its intuitive design lets new users become familiar with its tools and features rapidly so they become productive in a shorter span of time.

Visual Content Authoring

A solution that requires technical expertise can cost you more in labor and training. But with Panviva, you can abstract that expense from your budget as it has a non-technical content authoring system. Instead, it has a built-in WYSIWYG creation and editing environment that even new users can navigate with ease.

High User Engagement

For your content managers to know whether or not their articles help their fellow employees, it is important to have an avenue for feedback. Panviva streamlines that process for them with its integrated social engagement tools. It allows readers to rate content and leave comments in pages to let the knowledge curators know whether they are satisfied with the help information and what content creators can do to improve them.

Overview of Panviva Features

  • Information Collection
  • Information Capture
  • Content Review & Approval
  • Context-Sensitive Links
  • Real-Time Document Publishing
  • User-Role Content Personalization
  • Multi-Language Display
  • Content Usage Tracking
  • Common Search Terms Identification
  • Content Rating
  • Feedback

Panviva Position In Our Categories

Since companies have unique business-related wants, it is only wise that they steer clear of selecting a one-size-fits-all, ”best” business application. Regardless, it would be futile to try to chance on such application even among popular software products. The logical thing to do is to shortlist the several vital functions that necessitate investigation such as critical features, pricing, technical skill aptitude of the users, business size, etc. Thereafter, you must perform the product research fully. Have a look at some of these Panviva evaluations and look over the other software systems in your shortlist more closely. Such all-encompassing research ensures you keep away from mismatched apps and choose the one that offers all the aspects you require business requires.

Position of Panviva in our main categories:

TOP 50

Panviva is one of the top 50 Knowledge Management Software products

If you are interested in Panviva it might also be beneficial to investigate other subcategories of Knowledge Management Software listed in our database of B2B software reviews.

It's crucial to note that hardly any service in the Knowledge Management Software category is an ideal solution able to meet all the requirements of all company types, sizes and industries. It may be a good idea to read a few Panviva Knowledge Management Software reviews first as some services may dominate exclusively in a really small group of applications or be designed with a really specific type of industry in mind. Others might function with a goal of being easy and intuitive and therefore lack complex functions desired by more experienced users. There are also software that support a large group of customers and give you a powerful feature set, but that in most cases comes at a higher price of such a solution. Make sure you're aware of your needs so that you get a service that provides specifically the features you search for.

How Much Does Panviva Cost?

Panviva Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Panviva is a content and knowledge management platform that provides instant answers for the immediate resolution of customer queries. If you wish to advance your knowledge capture and dissemination with this solution, you can request custom enterprise pricing by phone, email, or web form.

User Satisfaction

Positive Social Media Mentions 120
Negative Social Media Mentions 0

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Panviva reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Panviva. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Panviva pricing details?

Panviva Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Panviva is a content and knowledge management platform that provides instant answers for the immediate resolution of customer queries. If you wish to advance your knowledge capture and dissemination with this solution, you can request custom enterprise pricing by phone, email, or web form.

What integrations are available for Panviva?

Panviva has pre-made connectors that allow you to seamlessly integrate it with other solutions such as the following:

  • Microsoft SharePoint
  • Documentuum
  • HL7
  • CMIS
  • Microsoft Dynamics CRM
  • Salesforce
  • Zendesk
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Reviewed By Jenny Chang
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