MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Price

$49

Logo of Support Hero
Ask Vendor A QuestionFind A Better App
Logo of Support Hero

Support Hero REVIEW

Knowledge Management Software

No user reviews
USER SATISFACTION N/A
OUR SCORE 7.7

What is Support Hero?

Support Hero is an in-app knowledgebase that educates your users for you to receive fewer support tickets. It places learning resources exactly where users might need them to ensure they receive help at the right time. This way, you can maximize your help center content.

Also, Support Hero lets you know what users often require aid for. Apart from that, the solution informs you when your resources help or not. With the data the platform provides, you can create better support content and improve your help center.

Furthermore, Support Hero can integrate with a variety of support solutions. With these connections, you can use your existing knowledge bases to assist your users and to gather insights within minutes.

Overview of Support Hero Benefits

Advanced Support Analytics

With Support Hero, you can identify the most common help that users require. On top of that, the platform can tell you when your search articles helped and when they failed to aid users. Through the analytics the solution provides, you can create articles that address the issues your users encounter and improve your help center overall.

Contextualized Assistance

To aid your users in discovering your program’s features and their benefits, you have to place help where they are needed. Support Hero assists you in doing that with its contextual help element. This allows you to configure which support materials appear when users are employing or hovering over a component of your application. As such, they can find out more about the feature they want to use immediately to maximize them.

Helpdesk Integration

If you have an existing knowledge base, you can gain insights from it immediately. That is because Support Hero can connect with your favorite platforms like Salesforce Desk, Zendesk, and UserVoice. This way, you can discover how well your help articles are assisting your user base.

Smart Contact Form

Often, users send support tickets for the most common issues that you have self-service materials for. That is why Support Hero integrates smart features with your contact form. This means that before they send a query to your support team, users are prompted to check your knowledge base first. The contact form also assists you in qualifying support requests as they are sent to ensure the provision of fast and efficient assistance.

Overview of Support Hero Features

  • Knowledgebase Building
  • Advanced Support Analytics
  • Search Queries Statistics
  • Contextualized Resources
  • Helpdesk Solution Integration
  • Smart Contact Form
  • Support Request Qualification
  • Help Center Embed

Support Hero Position In Our Categories

Position of Support Hero in our main categories:

50

Support Hero is one of the top 50 Knowledge Management Softwareproducts

50

Support Hero is one of the 50
Knowledge Management Software products


If you are interested in Support Hero it may also be beneficial to analyze other subcategories of Best Knowledge Management Software listed in our base of SaaS software reviews.

Each company has different requirements and needs an application that can be personalized for their size, type of staff members and customers, and the specific industry they are in. For these reasons, no platform can proffer perfect tools off-the-shelf. When you search a software product, first be sure what you need it for. Read some Support Hero reviews and ask yourself do you want basic functionality or do you need advanced features? Are there any industry-specific features that you are looking for? Find the answers to these queries to help your search. There are multiple elements that you need to consider and these include your finances, specific business wants, your company size, integration needs etc. Take your time, try out a few free trials, and finally choose the system that provides all that you require to enhance your firm competence and productivity.

How Much Does Support Hero Cost?

Support Hero Pricing Plans:
Free trial
Small
$49.00/month
Medium
$99.00/month
Large
$199.00/month
Enterprise
Contact vendor

Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.

Small – $49.00/month or $39.00/month/annual billing

  • 1 Admin
  • 1 Language
  • Unlimited Articles
  • Advanced Analytics (7 Days Only)
  • Basic Customization
  • Help Center
  • Knowledgebase
  • Business Hours Support

Medium – $99.00/month or $79.00/month/annual billing

  • All Small Features
  • 3 Admins
  • 2 Languages
  • Unlimited Advanced Analytics
  • Advanced Customization
  • Drift Integration
  • Freshchat Integration
  • Zendesk Chat Integration
  • Support Ticket Deflection
  • Rich Media Support

Large – $199.00/month or $159.00/month/annual billing

  • All Medium Features
  • 8 Admins
  • 4 Languages
  • Kissmetrics Integration
  • Priority Support

Enterprise – request pricing information

  • All Large Features
  • Unlimited Admins
  • Unlimited Languages
  • Salesforce Integration
  • Segment Integration

User Satisfaction

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Support Hero reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Support Hero. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

0

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • LIVE SUPPORT
  • TICKETS

What are Support Hero pricing details?

Support Hero Pricing Plans:
Free trial
Small
$49.00/month
Medium
$99.00/month
Large
$199.00/month
Enterprise
Contact vendor

Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.

Small – $49.00/month or $39.00/month/annual billing

  • 1 Admin
  • 1 Language
  • Unlimited Articles
  • Advanced Analytics (7 Days Only)
  • Basic Customization
  • Help Center
  • Knowledgebase
  • Business Hours Support

Medium – $99.00/month or $79.00/month/annual billing

  • All Small Features
  • 3 Admins
  • 2 Languages
  • Unlimited Advanced Analytics
  • Advanced Customization
  • Drift Integration
  • Freshchat Integration
  • Zendesk Chat Integration
  • Support Ticket Deflection
  • Rich Media Support

Large – $199.00/month or $159.00/month/annual billing

  • All Medium Features
  • 8 Admins
  • 4 Languages
  • Kissmetrics Integration
  • Priority Support

Enterprise – request pricing information

  • All Large Features
  • Unlimited Admins
  • Unlimited Languages
  • Salesforce Integration
  • Segment Integration

What integrations are available for Support Hero?

Support Hero has direct integrations with a wide variety of support solutions. The following are only a few examples:

  • Salesforce Desk
  • Zendesk
  • Zendesk Chat
  • Freshdesk
  • UserVoice
  • Intercom
  • Salesforce
  • Segment

User reviews


No reviews yet

0
0
0
0
0

Average Rating:

Write your own review of this product

Add a review

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified

Share
Tweet
Share