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Support Hero Review

Support Hero
Our score: 7.7 User satisfaction: N/A

What is Support Hero?

Support Hero is an in-app knowledgebase that educates your users for you to receive fewer support tickets. It places learning resources exactly where users might need them to ensure they receive help at the right time. This way, you can maximize your help center content.

Also, Support Hero lets you know what users often require aid for. Apart from that, the solution informs you when your resources help or not. With the data the platform provides, you can create better support content and improve your help center.

Furthermore, Support Hero can integrate with a variety of support solutions. With these connections, you can use your existing knowledge bases to assist your users and to gather insights within minutes.

Overview of Support Hero Benefits

Advanced Support Analytics

With Support Hero, you can identify the most common help that users require. On top of that, the platform can tell you when your search articles helped and when they failed to aid users. Through the analytics the solution provides, you can create articles that address the issues your users encounter and improve your help center overall.

Contextualized Assistance

To aid your users in discovering your program’s features and their benefits, you have to place help where they are needed. Support Hero assists you in doing that with its contextual help element. This allows you to configure which support materials appear when users are employing or hovering over a component of your application. As such, they can find out more about the feature they want to use immediately to maximize them.

Helpdesk Integration

If you have an existing knowledge base, you can gain insights from it immediately. That is because Support Hero can connect with your favorite platforms like Salesforce Desk, Zendesk, and UserVoice. This way, you can discover how well your help articles are assisting your user base.

Smart Contact Form

Often, users send support tickets for the most common issues that you have self-service materials for. That is why Support Hero integrates smart features with your contact form. This means that before they send a query to your support team, users are prompted to check your knowledge base first. The contact form also assists you in qualifying support requests as they are sent to ensure the provision of fast and efficient assistance.

Overview of Support Hero Features

  • Knowledgebase Building
  • Advanced Support Analytics
  • Search Queries Statistics
  • Contextualized Resources
  • Helpdesk Solution Integration
  • Smart Contact Form
  • Support Request Qualification
  • Help Center Embed

Support Hero Position In Our Categories

Knowing that businesses have specific business needs, it is only practical they abstain from getting an all-in-one, ”best” business program. Having said that, it would be hard to try to find such application even among popular software solutions. The practical thing to undertake is to narrow down the varied critical functions that need investigation like major features, packages, technical skill ability of the users, business size, etc. Thereafter, you must conduct the product research through and through. Read some Support Hero evaluations and look over the other software programs in your shortlist more closely. Such detailed product investigation ensures you circumvent unsuitable apps and subscribe to the one which offers all the tools your company requires in growing the business.

Position of Support Hero in our main categories:

TOP 50

Support Hero is one of the top 50 Knowledge Management Software products

If you are interested in Support Hero it could also be sensible to examine other subcategories of Knowledge Management Software collected in our base of B2B software reviews.

Each enterprise is different, and might need a particular type of Knowledge Management Software solution that will be adjusted to their business size, type of clients and staff and even particular niche they cater to. It's not wise to count on locating an ideal app that will be suitable for each company no matter what their background is. It may be a good idea to read a few Support Hero Knowledge Management Software reviews first and even then you should remember what the solution is intended to do for your company and your workers. Do you need a simple and intuitive service with only essential features? Will you really use the advanced tools needed by pros and big enterprises? Are there any specific features that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a trustworthy software that will match your budget.

How Much Does Support Hero Cost?

Support Hero Pricing Plans:

Free Trial

Small

$49.00/month

Medium

$99.00/month

Large

$199.00/month

Enterprise

Contact vendor

Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.

Small – $49.00/month or $39.00/month/annual billing

  • 1 Admin
  • 1 Language
  • Unlimited Articles
  • Advanced Analytics (7 Days Only)
  • Basic Customization
  • Help Center
  • Knowledgebase
  • Business Hours Support

Medium – $99.00/month or $79.00/month/annual billing

  • All Small Features
  • 3 Admins
  • 2 Languages
  • Unlimited Advanced Analytics
  • Advanced Customization
  • Drift Integration
  • Freshchat Integration
  • Zendesk Chat Integration
  • Support Ticket Deflection
  • Rich Media Support

Large – $199.00/month or $159.00/month/annual billing

  • All Medium Features
  • 8 Admins
  • 4 Languages
  • Kissmetrics Integration
  • Priority Support

Enterprise – request pricing information

  • All Large Features
  • Unlimited Admins
  • Unlimited Languages
  • Salesforce Integration
  • Segment Integration

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Support Hero reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Support Hero. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Support Hero Comparisons

What are Support Hero pricing details?

Support Hero Pricing Plans:

Free Trial

Small

$49.00/month

Medium

$99.00/month

Large

$199.00/month

Enterprise

Contact vendor

Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.

Small – $49.00/month or $39.00/month/annual billing

  • 1 Admin
  • 1 Language
  • Unlimited Articles
  • Advanced Analytics (7 Days Only)
  • Basic Customization
  • Help Center
  • Knowledgebase
  • Business Hours Support

Medium – $99.00/month or $79.00/month/annual billing

  • All Small Features
  • 3 Admins
  • 2 Languages
  • Unlimited Advanced Analytics
  • Advanced Customization
  • Drift Integration
  • Freshchat Integration
  • Zendesk Chat Integration
  • Support Ticket Deflection
  • Rich Media Support

Large – $199.00/month or $159.00/month/annual billing

  • All Medium Features
  • 8 Admins
  • 4 Languages
  • Kissmetrics Integration
  • Priority Support

Enterprise – request pricing information

  • All Large Features
  • Unlimited Admins
  • Unlimited Languages
  • Salesforce Integration
  • Segment Integration

What integrations are available for Support Hero?

Support Hero has direct integrations with a wide variety of support solutions. The following are only a few examples:

  • Salesforce Desk
  • Zendesk
  • Zendesk Chat
  • Freshdesk
  • UserVoice
  • Intercom
  • Salesforce
  • Segment
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Reviewed By Jenny Chang
Page last modified
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