Support Hero is an in-app knowledgebase that educates your users for you to receive fewer support tickets. It places learning resources exactly where users might need them to ensure they receive help at the right time. This way, you can maximize your help center content.
Also, Support Hero lets you know what users often require aid for. Apart from that, the solution informs you when your resources help or not. With the data the platform provides, you can create better support content and improve your help center.
Furthermore, Support Hero can integrate with a variety of support solutions. With these connections, you can use your existing knowledge bases to assist your users and to gather insights within minutes.
Show MoreAdvanced Support Analytics
With Support Hero, you can identify the most common help that users require. On top of that, the platform can tell you when your search articles helped and when they failed to aid users. Through the analytics the solution provides, you can create articles that address the issues your users encounter and improve your help center overall.
Contextualized Assistance
To aid your users in discovering your program’s features and their benefits, you have to place help where they are needed. Support Hero assists you in doing that with its contextual help element. This allows you to configure which support materials appear when users are employing or hovering over a component of your application. As such, they can find out more about the feature they want to use immediately to maximize them.
Helpdesk Integration
If you have an existing knowledge base, you can gain insights from it immediately. That is because Support Hero can connect with your favorite platforms like Salesforce Desk, Zendesk, and UserVoice. This way, you can discover how well your help articles are assisting your user base.
Smart Contact Form
Often, users send support tickets for the most common issues that you have self-service materials for. That is why Support Hero integrates smart features with your contact form. This means that before they send a query to your support team, users are prompted to check your knowledge base first. The contact form also assists you in qualifying support requests as they are sent to ensure the provision of fast and efficient assistance.
Show MoreKnowing that businesses have particular business needs, it is prudent they abstain from paying for an all-in-one, ideal software system. Be that as it may, it would be hard to stumble on such a software product even among recognizable software systems. The right thing to do would be to write the several vital functions that entail inspection including critical features, budget, skill competence of staff, organizational size, etc. Next, you should perform your product research to a full extent. Go over these Support Hero reviews and check out the other software systems in your shortlist more closely. Such well-rounded product investigation makes sure you keep away from unsuitable applications and subscribe to the system that provides all the function your business requires.
Position of Support Hero in our main categories:
Support Hero is one of the top 100 Knowledge Management Software products
If you are interested in Support Hero it may also be sensible to investigate other subcategories of Knowledge Management Software listed in our base of SaaS software reviews.
It's essential to realize that almost no software in the Knowledge Management Software category will be an ideal solution able to fulfill all the needs of various business types, sizes and industries. It may be a good idea to read a few Support Hero Knowledge Management Software reviews first as certain services may excel only in a very small set of applications or be designed with a very specific type of industry in mind. Others may operate with a goal of being simple and intuitive and as a result lack complicated functions welcomed by more experienced users. There are also software that focus on a large group of customers and offer a complex feature base, but this in most cases comes at a more expensive cost of such a solution. Be certain that you're aware of your requirements so that you buy a solution that has all the elements you look for.
Support Hero Pricing Plans:
$49.00/month
$99.00/month
$199.00/month
Contact vendor
Support Hero Pricing Plans:
Free Trial
Small
$49.00/month
Medium
$99.00/month
Large
$199.00/month
Enterprise
Contact vendor
Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.
Small – $49.00/month or $39.00/month/annual billing
Medium – $99.00/month or $79.00/month/annual billing
Large – $199.00/month or $159.00/month/annual billing
Enterprise – request pricing information
We are aware that when you choose to get a Knowledge Management Software it’s important not only to learn how professionals rank it in their reviews, but also to find out if the actual users and enterprises that bought this software are genuinely satisfied with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Support Hero reviews across a vast range of social media sites. The data is then displayed in an easy to digest form revealing how many clients had positive and negative experience with Support Hero. With that information available you will be equipped to make an informed purchasing choice that you won’t regret.
Devices Supported
Deployment
Language Support
Pricing Model
Customer Types
Support Hero has direct integrations with a wide variety of support solutions. The following are only a few examples:
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