KBPublisher Review
What is KBPublisher?
KBPublisher is an easy-to-use, web-based knowledge management software that permits content managers to share information with employees, customers, colleagues, partners, and more. It’s an innovative solution that enables users to publish and manage white papers, articles, business processes, user manuals, online help, FAQs, APIs, and other types of information. The platform streamlines knowledge sharing to allow businesses to improve staff productivity, eliminate time wastage during information search, and diminish the need for client support staff.
KnowledgeBase (KB) Publisher improves efficiency and allows users to deliver accurate answers to resolve customer issues quickly. In addition, the solution allows employees to acquire job knowledge faster thereby reducing training time while facilitating more retained knowledge to drive higher performance. Some of its salient features include powerful search, content editing, article drafts, quick response, file attachments, workflow approvals, flexible security, and Single Sign-On.
Show MoreOverview of KBPublisher Benefits
KBPublisher is a powerful solution for businesses looking to implement a reliable knowledge base for their site. The platform features a polished and professional interface that amplifies its ease of use. Its centralized knowledge repository is one of its highlights. The repository stores all information for employee training, customer support, company intranet, and more in a secure location. This makes it easy to manage project documents while eliminating the time wasted searching for vital information.
The powerful search feature makes it easy to perform a full-text search, word variation, spell check, Sphinx search, and partial-word recognition. The feature allows customers to get answers more quickly and resolve their issues more efficiently. It facilitates customer’s self-serve thereby reducing your calls volume and allowing the support staff to serve more customers. This improves your customer support services and dramatically lowers your operational costs.
In addition, KBPublisher functions as an innovative, internal knowledge base. The platform prevents the loss of knowledge when an employee leaves hence more retained knowledge. It also enables employees to obtain job knowledge faster during training which leads to expedient training, higher performance and increased job satisfaction.
Better still, KBPublisher has other important features such as the Content editing tool that allows you to edit and format content, upload videos/images, and add hyperlinks. It also empowers you with reliable article draft tools that make it easy to modify the existing published articles without affecting the live publication.
Show MoreOverview of KBPublisher Features
- Powerful search
- Mobile device access
- Content editing
- Quick response
- Article drafts
- File attachment
- Workflow Approvals
- Data integration
- Single Sign-On
- Flexible security
- Automation
KBPublisher Position In Our Categories
Because businesses have their own business-related requirements, it is wise that they avoid deciding on an all-encompassing, ideal software solution. Still, it would be futile to try to discover such a software system even among branded software products. The best thing to do would be to tabulate the various important aspects that necessitate deliberation including important features, price terms, technical skill competence of staff, company size, etc. Next, you should double down on your research thoroughly. Have a look at some of these KBPublisher analyses and explore each of the software options in your list more closely. Such comprehensive product research ensure you weed out mismatched applications and buy the system which meets all the function your company requires.
Position of KBPublisher in our main categories:
TOP
100
KBPublisher is one of the top 100 Knowledge Management Software products
If you are considering KBPublisher it could also be a good idea to analyze other subcategories of Knowledge Management Software listed in our database of SaaS software reviews.
Since each company has unique business needs, it is sensible for them to refrain from searching for a one-size-fits-all perfect software application. Needless to say, it would be useless to try to find such a system even among popular software applications. The intelligent thing to do would be to jot down the various important factors that need consideration such as main features, budget, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some KBPublisher Knowledge Management Software reviews and look into each of the other apps in your shortlist in detail. Such in-depth groundwork can ensure you reject ill-fitting platforms and choose the solution that offers all the elements you require for business success.
How Much Does KBPublisher Cost?
KBPublisher Pricing Plans:
Free Trial
Individual license
$198
5 License Pack
$498
10 license pack
$798
20 License Pack
$1298
30 License Pack
$1798
Unlimited Site License
$2998
What are KBPublisher pricing details?
KBPublisher Pricing Plans:
Free Trial
Individual license
$198
5 License Pack
$498
10 license pack
$798
20 License Pack
$1298
30 License Pack
$1798
Unlimited Site License
$2998
KBPublisher offers a simple enterprise pricing that depends on the number of users:
Individual license @ $198
- Unlimited end users
- Up to 1 staff user
5 License Pack @ $498
- Unlimited end users
- Up to 5 staff users
10 license pack @ $798
- Unlimited end users
- Up to 10 staff users
20 License Pack @ $1298
- Unlimited end users
- Up to 20 staff users
30 License Pack @ $1798
- Unlimited end users
- Up to 30 staff users
Unlimited Site License @ $2998
- Unlimited end users
- Unlimited staff users
User Satisfaction
Positive Social Media Mentions
2
Negative Social Media Mentions
0
We realize that when you choose to buy a Knowledge Management Software it’s important not only to see how experts score it in their reviews, but also to check whether the real users and businesses that use this software are genuinely happy with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and KBPublisher reviews across a broad array of social media sites. The information is then presented in an easy to digest format indicating how many people had positive and negative experience with KBPublisher. With that information at hand you should be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- One-time payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for KBPublisher?
Integration info not available
KBPublisher User Reviews
KBPublisher average rating:
3/5
Overall impression
4/5
Customer Support
2/5
Value for Money
1/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Decent product, limited in team capability; incompetent support
Read full review >
3/5
Overall impression
1/5
Customer Support
3/5
Value for Money
2/5
Ease of Use
Published on: 17.03.2021
Company Size: 1-10 Employees
Industry: Computer Networking
PROS: It's cheap. But you get what you pay for. It's easy to add articles, but you can't assign them to other users to work on. It you try you get cryptic messages that even support doesn't know how to fix.
CONS: We were on a trial of the cloud product. I went around in circles via email for three days with one of the support reps trying to get an answer to a simple question. His English was bad, and the "solutions" he proposed did not resolve my actual issue, and finally led me back to my original issue. We literally went around in a circle. It's a shame because we like the product itself. But the documentation is bad, with many broken links, and the support so far as been a complete waste of time. I asked him to cancel the trial, and he did so, within minutes, leaving me no time to download all the articles I had worked hard to add to the KB. It was my responsibility for not downloading the work I had done first, but I hardly expected a low-level rep (as he seemed to be based on his answers and communication skills) to have the power to lock us out so fast. I suspect this is a one-man operation and he's just overwhelmed trying to keep up. His quick lockout and sarcastic responses indicate he was acting out of malice, which is unprofessional.
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KBPublisher user reviews
Decent product, limited in team capability; incompetent support
Read full review >
3/5
Overall impression
1/5
Customer Support
3/5
Value for Money
2/5
Ease of Use
Published on: 17.03.2021
Company Size: 1-10 Employees
Industry: Computer Networking
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