Kirona Field Service Management Software helps businesses and organizations from various sectors including Retail, Facilities Management, Utilities, Healthcare, Social Housing, Asset Maintenance, Local Government and more to provide their top grade services to their customers and constituents.
With Kirona Field Service Management, users are able to cover all aspects the field service management lifecycle. This includes planning and assigning tasks to field workers, scheduling, providing workers with initial instructions and updates, customer information, routes, and more. The software enables users to closely monitor their field workers and provide them updates and additional information to help them perform their tasks at the optimum level and meet customer expectations.
Kirona Field Service Management software gathers intelligence from previous transactions and derives insights to help them optimize their processes, improve field performance, and bring down costs while increasing their ROI.
Show MoreFrictionless Connection To Field Workers
Kirona Field Service Management Software enables you to effortlessly connect with your workers on the field. Whether it’s providing them with customer information or advising them of a new route or supplying them with new updates on their current task, Kirona Field Service Management lets you do that seamlessly and in real time.
This seamless connection to your field workers gives them a distinct advantage. Regular and real-time updates on routes, customers, and more allow them to accomplish their tasks, submit reports, and perform at an optimum level. This results in clients getting the best experience which is very good for your business.
Mobile Tracking
You need to know where your field workforce all the time. Not only that, you want them to be fully connected during working hours so that tasks are evenly distributed, allocated, and managed in real time.
Planning and Forecasting
With Kirona Field Service Management, you have access to the big picture of all your field service operations and the information you get allows you to plan well ahead in terms of fully optimizing your resources and manpower.
Performance Management
It is crucial that performance of your assets, resources, and field workers are constantly evaluated to spot inefficiencies and performance issues. Kirona Field Service Software provides you with actionable insights from tons of data, revealing root causes of service failures and inefficiencies so that you can address the problem before they impede your operations and damage your business.
Show MoreScenario 1
Balfour Beatty, the multinational construction group, employs a large number of engineers within the UK to carry out mains servicing at residential and commercial properties. This process was extremely inefficient; as one operative could be required to carry out multiple jobs per day over a large geographical area; with significant time spent traveling between sites.
To improve this process Balfour Beatty has worked with Kirona to implement a fully integrated scheduling solution to enable real-time visibility and management of their mobile workforce. Since implementation, regional operatives have been able to carry out more appointments per day by maximizing schedules across the team. Travel time has been reduced and fuel costs have decreased whilst the number of jobs has increased.
Scenario 2
Ghana Vodafone, the national telecommunications company of Ghana, was looking for ways to increase efficiency, improve customer experience and remove wasted time and resources. After Implementing Kirona’s ‘Job Manager’ solution, productivity greatly improved as engineers became more accountable throughout the working day.
Field workers now spend more time working on their allocated jobs and as a result, the number of completed jobs per day has increased from 4 to around 6 or 7. In addition, there has been a 66% reduction in downtime which helps keep their customers happy because they now know that if there is a problem it will be fixed very quickly.
Scenario 3
Sandwell Metropolitan Borough Council were finding that over time, their old back-office system was becoming more and more unreliable; resulting in valuable lost time from their employee’s tight schedules. When it came to procuring a new system, they chose Kirona’s Work Hub, Dynamic Resource Scheduler and Job Manager software; to provide a reliable platform for the management of their housing repairs and maintenance service.
The new field service system ensures effective management of the complete workflow process. This has helped reduce paperwork, travel times, improved communication and allowed more jobs to be completed each day. The gathered information has also been utilized to keep tenants up-to-date with the state of repairs via a text messaging service. Overall the new system has resulted in the council saving around £32,000 per year.
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Kirona Field Service Management Pricing Plans:
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Kirona Field Service Management Pricing Plans:
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Contact Kirona for information on the Field Service Management Software’s basic and enterprise pricing packages. You may also submit a demo request to see if the software is a perfect fit for your business.
We are aware that when you make a decision to get a Field Service Management Software - FSM it’s important not only to find out how experts rank it in their reviews, but also to find out if the real users and companies that bought this software are indeed happy with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Kirona Field Service Management reviews across a vast array of social media sites. The data is then featured in a simple to digest format indicating how many users had positive and negative experience with Kirona Field Service Management. With that information at hand you should be ready to make an informed buying choice that you won’t regret.
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Kirona’s software has been integrated with over 70 third-party systems, including ERP, CRM, departmental applications, EDRMS, Job Scheduling, GIS and Financial Systems.
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