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SmartField REVIEW

Field Service Management Software - FSM

No user reviews
USER SATISFACTION 70%
OUR SCORE 7.5

What is SmartField?

SmartField is a web-based system with a flexible suite of field service solutions that cater to both commercial and residential field service providers. This field service management platform comes with a number of tools that field service professionals can use to enhance delivery of service, improve ROI, and strengthen customer relations. The list of SmartField’s features include GPS tracking, scheduling, dispatch, contact management, billing, invoicing, work order management, and inventory management.

With SmartField, customers can also gain real-time visibility of the technician’s ETA, work progress, etc. They can also set and reschedule appointments. Field technicians also have access to customer information, can facilitate payments on the spot, track time for accurate billing, generate invoices and more. With such approach, companies are poised to increase their revenue, and field resources are empowered to perform at an optimum level, doing more with less. SmartField is an ideal solution for companies with ten or more employees. Aside from being able to access the system from any Internet-connected platform, they can also work disconnected through mobile.

Overview of SmartField Benefits

With SmartField field service management software, dispatchers can easily schedule and delegate tasks to their field technicians in a split second by immediately notifying them via their mobile devices. The platform instantly establishes two-way communication that effectively reduces your customer response time, while enhancing productivity of both technician and dispatcher. The software also allows to users make smart service agreement contracts that are dispatched and prompted automatically for renewal. SmartField makes it easy for you to find a workable balance in your service agreement so that your people can get more reactive workloads done in less time.

Communication between you, your field technicians, and your customers is simplified using SmartField. The system comes with a customer portal as well as several customer apps that let them to choose when would they like to be serviced within the time frames you create. Grant your customers real-time access to field information, which then opens up customer up-sell opportunities.

SmartField provides a rich and robust dashboard that contains all vital information needed by your dispatchers, schedulers, customers, and field resources. Virtually anybody can see tech’s work orders, location, and status. The system also allows to make immediate changes to dispatch orders. When a tech is running late, dispatchers can simply drag and drop the work order and give it to the next available and qualified technician. Built with modern scheduling and dispatching technologies, SmartField can predict travel times, arrival times, and job durations with a high level of accuracy and precision.

Overview of SmartField Features

  • Forecast Future Work Hours, Quantities, Costs, Resources
  • Create Instant, Accurate Budgets from Forecast Details
  • Roll Up to Projects
  • Time Study (Productivity)
  • CRM Customer Management
  • Reservation System of Available Times for Customers
  • SLA Escalation Alerts (Approaching/Past Due Work Orders)
  • Receive Field Service Acknowledgements “10-4” Confirmations
  • Photo Capture in the Field
  • Notes Capture in the Field
  • Video Reference in the Field
  • Knowledgebase Search in the Field
  • Nearby Job Map Search in the Field
  • Custom Inspection/Sales Questions in the Field
  • Contract Management
  • Scheduling Calendar
  • Auto Schedule Jobs
  • Resource Availability (Internal Self Perform / Sub Contractor)
  • Automatic Schedule Alerts/Notifications to Customer and Field Technicians
  • Text and Email Schedule Notification
  • Inventory / Material Management
  • Vehicle / Equipment Management
  • GPS Mapping
  • Work Order Management

SmartField Position In Our Categories

Position of SmartField in our main categories:

500

SmartField is one of the top 500 Project Management Software products

500

SmartField is one of the top 500
Project Management Software products


SmartField is also listed in the following subcategories:

Category:Position:Category:Position:
Field Service Management Software - FSM#37
Category:Position:
Field Service Management Software - FSM#37

It's crucial to realize that almost no service in the Field Service Management Software - FSM category is going to be an ideal solution able to match all the requirements of different business types, sizes and industries. It may be a good idea to read a few SmartField reviews first as specific solutions may excel only in a very narrow group of applications or be designed with a very specific type of industry in mind. Others can function with an idea of being simple and intuitive and as a result lack complicated functions welcomed by more experienced users. There are also apps that focus on a broad group of customers and offer a rich feature base, but that frequently comes at a more significant cost of such a solution. Make sure you're aware of your requirements so that you pick a software that has exactly the features you search for.

How Much Does SmartField Cost?

SmartField Pricing Plans:

SmartField pricing is available on a by quote basis only. Contact SmartField directly for more detailed pricing information.

User Satisfaction

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SmartField reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SmartField. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

10

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • USA
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING

What are SmartField pricing details?

SmartField Pricing Plans:

SmartField pricing is available on a by quote basis only. Contact SmartField directly for more detailed pricing information.

What integrations are available for SmartField?

SmartField by MobileLogix integrates with the following business systems and applications:

  • Quickbooks
  • Sage
  • Oracle JD Edwards
  • SAP
  • Google Glass
  • Ericsson
  • MS Dynamics
  • Mass 90
  • Oracle P6 Scheduling
  • MS Project Scheduling

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