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SmartField Review

SmartField
Our score: 7.5 User satisfaction: 70%

What is SmartField?

SmartField is a web-based system with a flexible suite of field service solutions that cater to both commercial and residential field service providers. This field service management platform comes with a number of tools that field service professionals can use to enhance delivery of service, improve ROI, and strengthen customer relations. The list of SmartField’s features include GPS tracking, scheduling, dispatch, contact management, billing, invoicing, work order management, and inventory management.

With SmartField, customers can also gain real-time visibility of the technician’s ETA, work progress, etc. They can also set and reschedule appointments. Field technicians also have access to customer information, can facilitate payments on the spot, track time for accurate billing, generate invoices and more. With such approach, companies are poised to increase their revenue, and field resources are empowered to perform at an optimum level, doing more with less. SmartField is an ideal solution for companies with ten or more employees. Aside from being able to access the system from any Internet-connected platform, they can also work disconnected through mobile.

Overview of SmartField Benefits

With SmartField field service management software, dispatchers can easily schedule and delegate tasks to their field technicians in a split second by immediately notifying them via their mobile devices. The platform instantly establishes two-way communication that effectively reduces your customer response time, while enhancing productivity of both technician and dispatcher. The software also allows to users make smart service agreement contracts that are dispatched and prompted automatically for renewal. SmartField makes it easy for you to find a workable balance in your service agreement so that your people can get more reactive workloads done in less time.

Communication between you, your field technicians, and your customers is simplified using SmartField. The system comes with a customer portal as well as several customer apps that let them to choose when would they like to be serviced within the time frames you create. Grant your customers real-time access to field information, which then opens up customer up-sell opportunities.

SmartField provides a rich and robust dashboard that contains all vital information needed by your dispatchers, schedulers, customers, and field resources. Virtually anybody can see tech’s work orders, location, and status. The system also allows to make immediate changes to dispatch orders. When a tech is running late, dispatchers can simply drag and drop the work order and give it to the next available and qualified technician. Built with modern scheduling and dispatching technologies, SmartField can predict travel times, arrival times, and job durations with a high level of accuracy and precision.

Overview of SmartField Features

  • Forecast Future Work Hours, Quantities, Costs, Resources
  • Create Instant, Accurate Budgets from Forecast Details
  • Roll Up to Projects
  • Time Study (Productivity)
  • CRM Customer Management
  • Reservation System of Available Times for Customers
  • SLA Escalation Alerts (Approaching/Past Due Work Orders)
  • Receive Field Service Acknowledgements “10-4” Confirmations
  • Photo Capture in the Field
  • Notes Capture in the Field
  • Video Reference in the Field
  • Knowledgebase Search in the Field
  • Nearby Job Map Search in the Field
  • Custom Inspection/Sales Questions in the Field
  • Contract Management
  • Scheduling Calendar
  • Auto Schedule Jobs
  • Resource Availability (Internal Self Perform / Sub Contractor)
  • Automatic Schedule Alerts/Notifications to Customer and Field Technicians
  • Text and Email Schedule Notification
  • Inventory / Material Management
  • Vehicle / Equipment Management
  • GPS Mapping
  • Work Order Management

SmartField Position In Our Categories

Because companies have distinctive business needs, it is prudent that they abstain from buying a one-size-fits-all, ideal solution. Regardless, it would be futile to come across such an app even among recognizable software systems.
The best step to do is to jot down the several important aspects which require careful thought like crucial features, price terms, skill aptitude of the users, company size, etc. After which, you should perform the research comprehensively. Read some of these SmartField evaluations and scrutinize the other software solutions in your shortlist more closely. Such all-encompassing research guarantees you take out unfit apps and choose the one which has all the benefits your company requires.

Position of SmartField in our main categories:

TOP 500

SmartField is one of the top 500 Project Management Software products

SmartField is also listed in the following subcategories:

Each organization has different requirements and needs a system that can be customized for their size, type of staff members and buyers, and the specific industry they are in. For these reasons, no system can offer perfect functionality out-of-the-box. When you try to find a software app, first be sure what you require it for. Read some SmartField Field Service Management Software - FSM reviews and ask yourself do you need basic features or do you want complex features? Are there any industry-specific tools that you are seeking? Obtain the answers to these questions to assist your search. There are plenty of aspects that you need to mull over and these include your budget, specific business needs, your company size, integration needs etc. Take your time, check out a few free trials, and finally zero in on the app that offers all that you want to boost your organization effectiveness and productivity.

How Much Does SmartField Cost?

SmartField Pricing Plans:

Free Trial

SmartField pricing is available on a by quote basis only. Contact SmartField directly for more detailed pricing information.

User Satisfaction

Positive Social Media Mentions 10
Negative Social Media Mentions 3

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SmartField reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SmartField. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are SmartField pricing details?

SmartField Pricing Plans:

Free Trial

SmartField pricing is available on a by quote basis only. Contact SmartField directly for more detailed pricing information.

What integrations are available for SmartField?

SmartField by MobileLogix integrates with the following business systems and applications:

  • Quickbooks
  • Sage
  • Oracle JD Edwards
  • SAP
  • Google Glass
  • Ericsson
  • MS Dynamics
  • Mass 90
  • Oracle P6 Scheduling
  • MS Project Scheduling
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Reviewed By Jenny Chang
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