Knowmax Review
What is Knowmax?
Knowmax by Kochartech is a smart and comprehensive knowledge management software built to simplify multiple channel content curation, accelerate findability, and enhance knowledge base management. With Knowmax, organizations and businesses of all sizes are able to create thoroughly-structured knowledgebases that fit their content management requirements and preferences for increased efficiency.
The software allows users to create and implement custom, user-friendly step-by-step guides to making interactions more engaging. Picture guides are ideal tools in directing both agents and customers, simplifying their navigation and empowering them to quickly discover solutions without much effort.
Knowmax comes with powerful bot tools that enable users to build highly intelligent bots that are capable of learning and adapting to visitors in need of support. These highly responsive bots can ascertain intent, engage in smart dialogues, and deliver the correct responses or direct the visitors to the most qualified agents available.
Show MoreOverview of Knowmax Benefits
Deliver Satisfying Customer Experience
Knowmax makes information and other relevant support content easily accessible to your customers and your agents. Whether they navigate through your knowledgebase themselves, get responses from smart bots, or talk to a live agent, Knowmax can make the whole digital journey seamless. With Knowmax, your customers and agents can get their hands on the right information at key moments. This results in reliable and consistent delivery of accurate responses whenever your customers require assistance.
Fast Knowledgebase Access
By being able to tailor the overall structure of your knowledge base per your specific requirements and permissions, Knowmax can reduce the time it takes for your agents and customers to access the knowledge base they need for their issues or queries.
This empowers your agents to provide accurate responses to questions. Customers are propelled to resolve their own issues without having to contact and rely on customer support. Instead, they are driven to perform self-service, which positively affects the overall efficiency and effectiveness of your live agents. With people opting to find the solution themselves, your agents can work on more complex matters instead.
Operational Costs Minimized
With your support tickets significantly reduced, support-related expenses are slashed down as well. You can save money, time, and resources and put them to better use.
Show MoreOverview of Knowmax Features
- Content Management
- Decision Trees
- Picture Guides
- Smart Bots
- Augmented Reality
Awards & Quality Certificates
Knowmax Position In Our Categories
Knowing that businesses have specific business requirements, it is only prudent that they avoid paying for an all-in-one, ideal solution. Needless to say, it is futile to try to come across such a software system even among branded software systems. The sensible thing to undertake would be to list the numerous vital functions that demand investigation including major features, price terms, skill ability of the users, company size, etc. Next, you should do the product research through and through. Browse through these Knowmax reviews and scrutinize the other software systems in your list in detail. Such detailed research guarantees you avoid mismatched applications and pay for the system that provides all the function your company requires.
Position of Knowmax in our main categories:
TOP
200
Knowmax is one of the top 200 Customer Support Software products
TOP
50
Knowmax is one of the 50 Knowledge Management Software products
If you are interested in Knowmax it might also be beneficial to check out other subcategories of Knowledge Management Software gathered in our database of B2B software reviews.
There are trendy and widely used systems in each software group. But are they essentially the best fit for your organization’s special wants? A trendy software solution may have thousands of subscribers, but does it present what you need? For this reason, do not blindly spend on popular systems. Read at least a few Knowmax Knowledge Management Software reviews and consider the factors that you wish to have in the software such as the fees, main features, available integrations etc. Then, shortlist a few systems that fit your needs. Check out the free trials of these apps, read online reviews, get clarifications from the seller, and do your homework systematically. This profound homework is sure to help you select the finest software platform for your firm’s special requirements.
How Much Does Knowmax Cost?
Knowmax Pricing Plans:
Free Trial
Knowledge Trees
Contact vendor
Knowledge Max
Contact vendor
Knowledge Suite
Contact vendor
Enterprise
Contact vendor
What are Knowmax pricing details?
Knowmax Pricing Plans:
Free Trial
Knowledge Trees
Contact vendor
Knowledge Max
Contact vendor
Knowledge Suite
Contact vendor
Enterprise
Contact vendor
Knowmax offers custom enterprise pricing. Get in touch with the vendor for a quote.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you make a decision to purchase a Knowledge Management Software it’s vital not only to see how professionals score it in their reviews, but also to find out whether the actual people and companies that use this software are actually content with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Knowmax reviews across a vast range of social media sites. The information is then featured in a simple to digest form revealing how many users had positive and negative experience with Knowmax. With that information available you should be equipped to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
- Chinese
- German
- Hindi
- Japanese
- Spanish
- French
- Russian
- Italian
- Dutch
- Portugese
- Polish
- Turkish
- Swedish
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Knowmax?
Knowmax integrates with a number of CRMs
Zendesk
Freshdesk
Salesforce
and other third-party systems.
Get in touch with the vendor for information. knowmax.ai
Knowmax User Reviews
Knowmax average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
Sort by:
Latest
- Latest
- Most useful
- Most positive
- Most negative
Easy to build and maintain. Good real time support from Knowmax team.
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 21.06.2021
Company Size: More than 100 Employees
Industry: Consumer Services
PROS: · Authors found it easy to build and maintain the decision trees. · Users found it to be navigation-friendly – required information was present in a single page making the decision tree easy to comprehend. · Real time analytics present · Enhancement requests were proactively taken up by Kochartech tech team. The team rolled out the same in a couple of days and we were able to use the same on the product during the trial period. The manner in which the enhancements were rolled out – lesser TAT, efficiency & quality - made us confident of their team’s capabilities.
CONS: NA
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular Knowmax Alternatives
Top Competitors To Knowmax By Price
Product name:
Price:
Trending Knowledge Management Software Reviews
Knowmax Comparisons
Product name:
Knowmax user reviews
Easy to build and maintain. Good real time support from Knowmax team.
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 21.06.2021
Company Size: More than 100 Employees
Industry: Consumer Services
Page last modified
Did you find this review useful?
Yes
No
Thank you for your feedback
How can we make this page better?
Unsure about this software?
FIND ALTERNATIVES
Why is FinancesOnline free?