Knowmax Review
What is Knowmax?
Knowmax by Kochartech is a smart and comprehensive knowledge management software built to simplify multiple channel content curation, accelerate findability, and enhance knowledge base management. With Knowmax, organizations and businesses of all sizes are able to create thoroughly-structured knowledgebases that fit their content management requirements and preferences for increased efficiency.
The software allows users to create and implement custom, user-friendly step-by-step guides to making interactions more engaging. Picture guides are ideal tools in directing both agents and customers, simplifying their navigation and empowering them to quickly discover solutions without much effort.
Knowmax comes with powerful bot tools that enable users to build highly intelligent bots that are capable of learning and adapting to visitors in need of support. These highly responsive bots can ascertain intent, engage in smart dialogues, and deliver the correct responses or direct the visitors to the most qualified agents available.
Show MoreOverview of Knowmax Benefits
Deliver Satisfying Customer Experience
Knowmax makes information and other relevant support content easily accessible to your customers and your agents. Whether they navigate through your knowledgebase themselves, get responses from smart bots, or talk to a live agent, Knowmax can make the whole digital journey seamless. With Knowmax, your customers and agents can get their hands on the right information at key moments. This results in reliable and consistent delivery of accurate responses whenever your customers require assistance.
Fast Knowledgebase Access
By being able to tailor the overall structure of your knowledge base per your specific requirements and permissions, Knowmax can reduce the time it takes for your agents and customers to access the knowledge base they need for their issues or queries.
This empowers your agents to provide accurate responses to questions. Customers are propelled to resolve their own issues without having to contact and rely on customer support. Instead, they are driven to perform self-service, which positively affects the overall efficiency and effectiveness of your live agents. With people opting to find the solution themselves, your agents can work on more complex matters instead.
Operational Costs Minimized
With your support tickets significantly reduced, support-related expenses are slashed down as well. You can save money, time, and resources and put them to better use.
Show MoreOverview of Knowmax Features
- Content Management
- Decision Trees
- Picture Guides
- Smart Bots
- Augmented Reality
Awards & Quality Certificates
Knowmax Position In Our Categories
Bearing in mind companies have specific business requirements, it is rational that they steer clear of subscribing to a one-size-fits-all, ”best” business application. At any rate, it would be difficult to try to discover such a software solution even among widely used software products. The correct step to undertake would be to tabulate the several critical functions which necessitate inspection such as crucial features, price terms, skill ability of the users, business size, etc. After which, you should double down on the research exhaustively. Browse over some of these Knowmax evaluations and check out the other software options in your shortlist in detail. Such comprehensive research guarantees you drop mismatched apps and buy the one which offers all the benefits your company requires.
Position of Knowmax in our main categories:
TOP
200
Knowmax is one of the top 200 Customer Support Software products
TOP
50
Knowmax is one of the 50 Knowledge Management Software products
If you are considering Knowmax it might also be sensible to check out other subcategories of Knowledge Management Software collected in our database of SaaS software reviews.
Each company is different, and may require a particular type of Knowledge Management Software solution that will be fit for their company size, type of customers and employees and even particular industry they deal with. You should not count on finding a perfect services that is going to work for every business regardless of their background is. It may be a good idea to read a few Knowmax Knowledge Management Software reviews first and even then you should remember what the service is supposed to do for your company and your workers. Do you require a simple and straightforward app with just essential functions? Will you really make use of the advanced functionalities needed by experts and big enterprises? Are there any specific features that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to find a trustworthy software that will match your budget.
How Much Does Knowmax Cost?
Knowmax Pricing Plans:
Free Trial
Knowledge Trees
Contact vendor
Knowledge Max
Contact vendor
Knowledge Suite
Contact vendor
Enterprise
Contact vendor
What are Knowmax pricing details?
Knowmax Pricing Plans:
Free Trial
Knowledge Trees
Contact vendor
Knowledge Max
Contact vendor
Knowledge Suite
Contact vendor
Enterprise
Contact vendor
Knowmax offers custom enterprise pricing. Get in touch with the vendor for a quote.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you decide to buy a Knowledge Management Software it’s important not only to find out how experts rank it in their reviews, but also to discover whether the actual clients and businesses that bought this software are genuinely content with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Knowmax reviews across a vast range of social media sites. The information is then featured in a simple to understand format indicating how many users had positive and negative experience with Knowmax. With that information at hand you will be prepared to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
- Chinese
- German
- Hindi
- Japanese
- Spanish
- French
- Russian
- Italian
- Dutch
- Portugese
- Polish
- Turkish
- Swedish
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Knowmax?
Knowmax integrates with a number of CRMs
Zendesk
Freshdesk
Salesforce
and other third-party systems.
Get in touch with the vendor for information. knowmax.ai
Knowmax User Reviews
Knowmax average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Easy to build and maintain. Good real time support from Knowmax team.
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 21.06.2021
Company Size: More than 100 Employees
Industry: Consumer Services
PROS: · Authors found it easy to build and maintain the decision trees. · Users found it to be navigation-friendly – required information was present in a single page making the decision tree easy to comprehend. · Real time analytics present · Enhancement requests were proactively taken up by Kochartech tech team. The team rolled out the same in a couple of days and we were able to use the same on the product during the trial period. The manner in which the enhancements were rolled out – lesser TAT, efficiency & quality - made us confident of their team’s capabilities.
CONS: NA
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Knowmax user reviews
Easy to build and maintain. Good real time support from Knowmax team.
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 21.06.2021
Company Size: More than 100 Employees
Industry: Consumer Services
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