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Knowmax Review

Knowmax
Our score: 8.0 User satisfaction: N/A

What is Knowmax?

Knowmax by Kochartech is a smart and comprehensive knowledge management software built to simplify multiple channel content curation, accelerate findability, and enhance knowledge base management. With Knowmax, organizations and businesses of all sizes are able to create thoroughly-structured knowledgebases that fit their content management requirements and preferences for increased efficiency.

The software allows users to create and implement custom, user-friendly step-by-step guides to making interactions more engaging. Picture guides are ideal tools in directing both agents and customers, simplifying their navigation and empowering them to quickly discover solutions without much effort.

Knowmax comes with powerful bot tools that enable users to build highly intelligent bots that are capable of learning and adapting to visitors in need of support. These highly responsive bots can ascertain intent, engage in smart dialogues, and deliver the correct responses or direct the visitors to the most qualified agents available.

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Overview of Knowmax Benefits

Deliver Satisfying Customer Experience

Knowmax makes information and other relevant support content easily accessible to your customers and your agents. Whether they navigate through your knowledgebase themselves, get responses from smart bots, or talk to a live agent, Knowmax can make the whole digital journey seamless. With Knowmax, your customers and agents can get their hands on the right information at key moments. This results in reliable and consistent delivery of accurate responses whenever your customers require assistance.

Fast Knowledgebase Access

By being able to tailor the overall structure of your knowledge base per your specific requirements and permissions, Knowmax can reduce the time it takes for your agents and customers to access the knowledge base they need for their issues or queries.

This empowers your agents to provide accurate responses to questions. Customers are propelled to resolve their own issues without having to contact and rely on customer support. Instead, they are driven to perform self-service, which positively affects the overall efficiency and effectiveness of your live agents. With people opting to find the solution themselves, your agents can work on more complex matters instead.

Operational Costs Minimized

With your support tickets significantly reduced, support-related expenses are slashed down as well. You can save money, time, and resources and put them to better use.

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Overview of Knowmax Features

  • Content Management
  • Decision Trees
  • Picture Guides
  • Smart Bots
  • Augmented Reality

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Knowmax Position In Our Categories

Keeping in mind businesses have distinct business wants, it is only wise they abstain from paying for a one-size-fits-all, ideal solution. At any rate, it is troublesome to discover such a software system even among recognizable software systems. The practical step to do can be to jot down the different important functions that entail careful thought including essential features, budget, technical skill capability of the employees, organizational size, etc. Next, you should follow through the research comprehensively. Go over some of these Knowmax review articles and scrutinize each of the applications in your list in detail. Such well-rounded product investigation ascertain you stay away from unfit applications and buy the one which offers all the features your company requires to achieve growth.

Position of Knowmax in our main categories:

TOP 200

Knowmax is one of the top 200 Customer Support Software products

TOP 50

Knowmax is one of the 50 Knowledge Management Software products

If you are considering Knowmax it may also be beneficial to investigate other subcategories of Knowledge Management Software listed in our database of SaaS software reviews.

Organizations have unique wants and requirements and no software solution can be just right in such a condition. It is useless to try to find an ideal off-the-shelf software app that meets all your business needs. The smart thing to do would be to adapt the application for your special requirements, worker skill levels, budget, and other elements. For these reasons, do not hasten and pay for well-publicized popular systems. Though these may be widely used, they may not be the best fit for your unique wants. Do your groundwork, check out each short-listed application in detail, read a few Knowmax Knowledge Management Software reviews, contact the vendor for explanations, and finally select the application that provides what you require.

How Much Does Knowmax Cost?

Knowmax Pricing Plans:

Free Trial

Knowledge Trees

Contact vendor

Knowledge Max

Contact vendor

Knowledge Suite

Contact vendor

Enterprise

Contact vendor

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What are Knowmax pricing details?

Knowmax Pricing Plans:

Free Trial

Knowledge Trees

Contact vendor

Knowledge Max

Contact vendor

Knowledge Suite

Contact vendor

Enterprise

Contact vendor

Knowmax offers custom enterprise pricing. Get in touch with the vendor for a quote.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We are aware that when you decide to buy a Knowledge Management Software it’s crucial not only to learn how professionals rank it in their reviews, but also to discover whether the actual people and enterprises that bought it are actually satisfied with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Knowmax reviews across a broad array of social media sites. The data is then displayed in an easy to digest way revealing how many customers had positive and negative experience with Knowmax. With that information at hand you should be prepared to make an informed buying choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Knowmax?

Knowmax integrates with a number of CRMs

Zendesk

Freshdesk

Salesforce

and other third-party systems.

Get in touch with the vendor for information. knowmax.ai

Knowmax User Reviews

Knowmax average rating:

Average score
5/5 (1 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

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More reviews from 1 actual users:

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Easy to build and maintain. Good real time support from Knowmax team.

Read full review >
Amal Jose
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 21.06.2021 Company Size: More than 100 Employees Industry: Consumer Services

PROS: · Authors found it easy to build and maintain the decision trees. · Users found it to be navigation-friendly – required information was present in a single page making the decision tree easy to comprehend. · Real time analytics present · Enhancement requests were proactively taken up by Kochartech tech team. The team rolled out the same in a couple of days and we were able to use the same on the product during the trial period. The manner in which the enhancements were rolled out – lesser TAT, efficiency & quality - made us confident of their team’s capabilities.

CONS: NA

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Knowmax user reviews

Easy to build and maintain. Good real time support from Knowmax team.

Read full review >
Amal Jose
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 21.06.2021 Company Size: More than 100 Employees Industry: Consumer Services
Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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