Less Paper Co. Review

1) You’re a busy person and you’re having trouble scheduling and keeping track of all of the work orders as the jobs progress. Sometimes you may forget to reschedule a return trip or to order parts that are needed and customers can get upset that they’re waiting longer than they should have.

Less Paper Co.’s work order management and field service management systems help businesses keep track of all open and completed work orders. From creating the work order, scheduling and dispatching through tracking it across multiple statuses from the start of the job to the finish. When a return trip is needed or parts are needed, your system can notify the appropriate people responsible and automatically send reminders as the work order progresses. It can create a system for you that works best for the way you handle work orders and scheduling.

FEATURES: Work order management, work order tracking, calendar-based scheduling, dispatching, appointment reminders, recurring appointments and more.

2) After completing a job your technician gives your customer a copy of the work order or delivers it to you to scan in and send them a copy. The work order is wrinkled and dirty with grease and the tech has bad handwriting. It looks unprofessional and you may be a little embarrassed to send this off to the customer.

Using this digital work order systems, you can ensure that all work orders are filled out correctly and professionally. Techs can check in and out of jobs so you and the customer will know that the time on site is correct and they’re being billed correctly. Upon work order completion a professional PDF copy of the work order, complete with signature and any photos attached, can be generated and automatically sent to your customer.

Not only does this make your business appear more professional but it can also help with customer retention. Less Paper can have the outgoing email say whatever you’d like and include links to your social media and review sites to get the extra mile out of that customer.

FEATURES: Signature capture, photo/document upload, PDF generation and email, time tracking, GPS location stamping.

3) Your tech brings you a work order and you know you need to order parts. You order the part requested by the tech and when they go back out to install it they realize the part is wrong. Now you’re out money on a part you didn’t need and your customer is upset they have to wait longer for the repair to finish.

With this custom work order management systems you can have the ability for techs to upload photos on the work orders. Having this feature will allow your techs to take pictures of parts that are needed so you can rest assured knowing the parts you’re ordering are the parts you actually need.

With the feature of adding office notes to the work orders you can also update the work order status with a note stating the part has been ordered so anybody who looks at it knows the part is ordered. With part tracking features you can input tracking numbers and get live updates on where the part is and when it should be delivered.

FEATURES: Photo upload, work order management, package tracking.