LuckyFit Review

Create And Describe Any Type Of Club Membership

Membership is the heart of a fitness club. It is the main product that clubs are offering to customers. With LuckyFit, club owners and managers are provided with flexible ways to define and describe their membership. They can create a trial membership, a club membership which gives customers the opportunity to visit the club to perform a range of actions, and an additional membership that is comprised of extra services and class packages. As they create any type of membership, they will be able to define the payment terms for such membership.  

Access Customer Information And Analyze Customers

Although membership is the heart of any fitness club, it is nothing without the clients or customers that give a breath of life to it. Therefore, customers are the most valuable assets of fitness clubs. The program makes sure that users are able to completely know their customers and discover things about them that directly impact how their business operates and makes money. To be able to do that, LuckyFit organizes all customer data and documents in a secure and reliable database.

Geolocation Analysis Capability

The client management features of LuckyFit is composed of a geolocation analysis capability. With such capability, users can view a map that shows the distribution of the club’s customers. Because of this, they will be able to have an idea where they need to set up their outdoor advertisements. LuckyFit also enables them to access reports that pinpoint trends in attendance and show membership and purchase histories.

Commodity Accounting And Inventory

LuckyFit is built with inventory and accounting features. For instance, as fitness products are being moved from warehouses to points of sales, users will be able to calculate costs and perform a qualitative and summary accounting of balances. Its inventory features include the ability to monitor the remnants or remains of every product line. With LuckyFit, they can set up and describe an unlimited number of goods and services, as well calculation cards that define the policies on how such products and services should be priced.

Unified Scheduling Of Classes, Sessions, And Work Shifts

Scheduling is another reliable feature offered by LuckyFit. This feature actually removes the stress from preparing schedules for group classes, personal training sessions, as well as managing work shifts. The program has a unified calendar which makes it easy for users to create schedules and reserve clients. As they prepare schedules for individual or group sessions or classes, they will be able to identify those coaches and trainers who are available for those classes or sessions based on their work shifts. If the club has sports facilities such as tennis courts or football fields, the program also allows the creation of schedules for each facility.

Quick Registration Of Visits And Debts Control

LuckyFit provides an efficient way to handle client visits. Its check-in system is really fast that front desk staff can quickly access information about the visiting clients. When a client enters the club, the program lets the club staff either scan the client’s card or search for his or her profile by entering the client’s username. Then, all information related to the client is loaded by the system. Thus, when the information shows that the client has a debt, the staff will be aware of it. Club owners and managers are also given an option to automatically prevent clients with debts from entering the club.

Send Client Messages And Notifications

LuckyFit is also highly interoperable in such a way that other departments in the club can send notifications and notes so that the front desk staff can verify whether clients are allowed to access the club or not. For example, the sales department can add notes to a client’s profile or notifications are sent to alert the staff when a visiting client needs to renew his or her membership or medical certificate.

Automated Access Control

With LuckyFit, access control is automated. This means clients and employees can automatically enter the club and access areas within it using access control rules and policies as well as hardware integration features. The program allows users to divide areas in their club into different club zones. Using such club zones, they will be able to automatically track the employees and clients who are entering and accessing specific areas of the club.

Debit Amounts Or Create Invoices Automatically For Zone Use

What’s great about this is that as clients access these club zones, the costs of staying in those zones are automatically debited from their deposit accounts. Also, invoices can be instantly generated. Thus, when a client leaves, an invoice is already available at the front desk and he or she can make the payment quickly.

Parking Support

The automated access control capabilities of LuckyFit also include parking support. Here, clients can park their vehicles and they are given free minutes. When they park beyond the free minutes, the program automatically debits the associated amounts from their deposit accounts or generates invoices.

Generate Leads

LuckyFit delivers a CRM system which facilitates the process of generating leads, managing follow-up tasks, monitoring leads as they go through each stage of the sales funnel, and nurturing converted prospects so that they will become loyal customers. To generate leads, the system permits users to distribute online forms on websites and social media platforms. When leads fill out the forms, lead information and data are immediately gathered by the system. Users will be able to verify these leads including the information and data they entered in the online forms. Then, the leads are recorded in the system as prospective clients.

Visualize The Sales Funnel And Monitor Leads

As the leads go through each stage of the sales funnel, the CRM system enables users to monitor them. Through the aid of a graph that represents the entire sales funnel, they will be able to visualize and identify those prospects that are moving between the stages of the sales funnel.

Create And Track Events For Task Management

WIth LuckyFit’s CRM system following-up with prospects and nurturing converted prospects is a breeze.This is because the system has an event tracking feature which allows the creation of various events that define the tasks that users need to perform as they handle their leads and customers. For example, they can specify a customer’s absence for a certain period of time as an event. When a client’s membership or medical certificate has expired, that can be named as another event as well.

Conversation Scripts

The CRM system provides the ability to set up different conversation scripts. This enables club managers to engage with prospects and clients using a common and standard communication style that takes into consideration the personalities and needs of the prospects and clients they are engaging with.

Access Business Analytics

The club management system ensures that club owners and managers can quickly obtain insights into the operations of their club and evaluate the results of the activities in their business so that they can come up with better decisions and achieve success. Through the aid of its business analytics features, club owners and managers can access report forms that provide them with valuable information and data about the activities that are happening and being performed in their club. If they want to view key metrics, LuckyFit has dashboards where they can see all the numbers and data they need on a single screen. When it comes to spotting trends and tendencies, the program offers graphs, allowing them to visualize information at a glance.  

Mobile App For Clients

LuckyFit is a mobile-friendly club management solution. In fact, it offers a mobile app which lets clients access information and perform common tasks related to their membership with the club. From their mobile devices, they will be able to view the services they availed in the past as well as those they are currently enrolled or subscribed into, track the number of visits they have made, access billing information, and receive news and other updates from the club.

Facilitate Processes Using A Virtual Card

During visits, they can also use the mobile app so their access to the club is instantly confirmed. This is because the app utilizes a virtual card that has a four-digit code, authorizing them to enter the club. In addition, this virtual card can be used to verify financial transactions. Thus, it allows them to confirm that a transaction is associated with their deposit account, thereby facilitating payment processing.  

Book Classes And Sessions Independently

The mobile app also allows clients to conveniently and independently book classes and sessions from their mobile devices, whether they are individual or group sessions or classes. They will be able to select the time, schedule, and coach or trainer they prefer. Once they’re done booking, the class or session is automatically included in the mobile phone calendar. Also, the mobile app makes sure that they won’t miss the class or session they booked. Thus, the app adds reminders to the classes and sessions that clients are booking using the mobile app.

Mobile App For Club Owners, Managers, And Employees

Aside from its mobile app dedicated to clients, LuckyFit delivers a mobile app for club owners and managers, and their employees. With this app, they will be able to access information and work from any mobile device that they are most comfortable with. It has a mobile analytics feature which permits club owners and managers to view key metrics and indicators related to the operations of their club. The mobile app allows trainers and coaches to view and manage their work shifts as well as see details about their wage or salary and how it is being calculated. It also enables club employees to easily keep track of all their tasks, bringing all information about the tasks at their fingertips including task reminders. All communications with clients can be easily accessed through the mobile app as well.