MassageBook Review

PROS: Signing up into this platform has brought a lot of opportunities in my business. It gives me the flexibility to book appointments by merely entering all the details into the system. My clients can also do the same and choose their preferred time through the online portal. Instead of handling the phone and working behind my computer for eight hours a day, I can do other things to entertain walk-ins and focus on customer service. Online bookings are the best because I can secure advanced payments, and there are also fewer chances of cancellations. I consider myself lucky to be using MassageBook because it gives me full visibility of my business from sales reports, daily schedule, queries, etc.

CONS: Adding and implementing special promotions can be a little bit cumbersome on my end. I want to give my clients more freebies instead of discounts, and I’m having challenges applying the promo code into the system.

PROS: This app saves my company a lot of money because it allows users and owners to perform many tasks using one program. I can pre-book appointments, collect payments, and send reminders using MassageBook. Everything I need to keep my business running can be found in one app. Now, how convenient could that be?

CONS: System downtime can impact our day to day operations because its so challenging to schedule an appointment. Thankfully this doesn’t happen very often as compared to the past few months. Also, I find it challenging to request additional features because it takes time for the admin and CS team to get back to me.

PROS: I was impressed at how this software made it easy for you to build a website for your business. I definitely appreciate how it made it easy for people to look for our services and to book with us.

CONS: One feature that they could add in a future version are SOAP notes. It would really make my job easier if a virtual version of this was included. Currently, I have to do it manually since the software does not have it.

PROS: I like how this program has made the process easier for both me and my clients, thanks to the user-friendly Client Intake Forms that I can send to my client. Since they can fill it out before they even get to the office, we save a lot of time and can get to the massage much more quickly. I also appreciate the integration with Google Calendars because now I can view all the schedules in one place.

CONS: While I think the paid membership is priced very fairly, I can't blame other users for looking at other similar programs when faced with it. A lot of good features can only be used once you upgrade to a paid membership.

PROS: I work as a virtual receptionist and I have to say that I am quite impressed with this scheduling system. It is very user-friendly and has made my job incredibly easy since I can now block off times. Aside from making it easy for me to find an empty slot and arrange a schedule, I also like finding a client and their schedule is readily available. I also appreciate the multiple colors that I can use to mark schedules, with that I can identify important dates at a glance.

CONS: My complaint isn't a big deal, but I'll be very happy if they will implement it in a future version. Currently, the software automatically opens on the personal calendar, which isn't much of use. I'd rather want the default to be the business calendar. It'll be great to see An option to choose the opening default.

PROS: One thing that immediately stood out to me is how user-friendly it is. I had no trouble getting the hang of it and start using it. I also like how easy it is to get in touch with their customer service team and how responsive they are.

CONS: For future versions of this software, I'd really like to have more customization options. I want to be able to change some of the templates provided so it sounds more like the business that I'm running.

PROS: When I started using this platform, it really made spa management easier and more efficient for me. There are a number of things I like about it, such as it is cloud-based and very user-friendly. I am also impressed how clients lists can now be accessed from a central location, which has made my work easier to do. I also like their features for financial and employee management, as well as their billing tools. Their marketing and product management is also something that I appreciate.

CONS: A better-looking interface is something that they could work on because the current one looks boring. It can use a splash of color to brighten up. While I liked that their dating portal could be linked to our business website, I think a better solution would be if they provided us with an app instead. I'd like to see these points included in their future versions.