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Zenoti Review

Zenoti
Our score: 8.0 User satisfaction: N/A

What is Zenoti?

Zenoti is a business management software tailored specifically for spas, med spas, salons, yoga studios, and fitness centers. It is a robust and comprehensive solution that comes with all the tools to help you manage and grow your business. With Zenoti, you manage your appointments and classes, accept booking via online channels, and perform upsell marketing to your customers easily.

The system helps you handle the billing and payment aspects of your business via automation, mobile POS, and the best-in-class prices. Zenoti comes with marketing automation capabilities that enable you to reach out to your customers, grow your client base, and impact your business. Other features include custom reporting, employee management, and inventory management.

Overview of Zenoti Benefits

If you are running a spa, beauty salon, or a yoga studio, then Zenoti is a business management software tailored for you. Zenoti incorporates core capabilities that you need to manage and grow your enterprise, including billing, scheduling and appointments, marketing, reporting, employee management, and inventory management.

This all-in-one approach to business management by Zenoti enables businesses to have their needs addressed by as single solution. No need for multiple business software and systems that function separately. Zenoti centralizes all different aspects of your operations and lets you manage multiple facets of your business from a single, unified interface.

With Zenoti, your workers from different departments and with different roles are able to work smoothly as individuals and as a unit. They share a unified dashboard that contains all the metrics they need to become productive and address issues proactively.

The software can be scaled to grow alongside your changing business needs and specifications. On top of all that, you don’t have to change your workflows and processes so your could build your business around Zenoti. The software is built in a way that it can easily incorporate itself to the way you do things. And it is capable of handling your needs even if you are operating in multiple locations.

Overview of Zenoti Features

  • Appointments and Classes
  • Billing and Payments
  • Custom Reporting
  • Marketing
  • Employee Management
  • Inventory Management
  • Mobile POS
  • Paperless Intake Forms
  • Multi-Location Support

What Problems Will Zenoti Solve?

Case Study: Silkor Saves Managers 75 Hours Every Month At Every Branch

Silkor is a leading provider of laser hair removal, laser medico-aesthetic and skin care services in the Middle East and North African regions. Silkor’s core business operates on personalized packages that include a custom set of services and in being able to manage custom payment plans. Before partnering with Zenoti, managers at each branch tracked the day’s appointment, financial transactions, customer package balances and so on – it was 15 spreadsheets in all.

Zenoti’s fully integrated solution helped the team spend minimal time on administrative tasks and has fewer disruptions to the business. As Amal Operations Head at Silkor states, “Zenoti straight away took out more than 3 hours of a manager’s work every day. Every month, each branch saves 75 hours of management time. And that’s time that our managers are now able to spend on growing the business”.

Zenoti Position In Our Categories

Knowing that businesses have distinctive business demands, it is only sensible that they avoid choosing an all-encompassing, ideal software system. However, it is almost impossible to try to discover such an app even among branded software systems. The logical thing to undertake would be to shortlist the different chief factors which necessitate deliberation like major features, budget, skill capability of the users, business size, etc. After which, you should perform your research systematically. Go over these Zenoti evaluations and look into each of the applications in your shortlist more closely. Such well-rounded research ensure you drop mismatched apps and buy the one that delivers all the features you require business requires.

Position of Zenoti in our main categories:

TOP 20

Zenoti is one of the top 20 Salon Software products

If you are considering Zenoti it could also be sensible to investigate other subcategories of Salon Software collected in our base of B2B software reviews.

It's essential to realize that virtually no software in the Salon Software category is an ideal solution that can meet all the needs of different business types, sizes and industries. It may be a good idea to read a few Zenoti Salon Software reviews first as specific services can perform well only in a very narrow group of applications or be created with a really specific industry in mind. Others might operate with a goal of being easy and intuitive and consequently lack advanced functions desired by more experienced users. You can also come across solutions that cater to a large group of users and provide a powerful feature set, however that usually comes at a more expensive cost of such a service. Be certain that you're aware of your requirements so that you choose a service that has exactly the features you search for.

How Much Does Zenoti Cost?

Zenoti Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Zenoti for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Salon Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zenoti reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Zenoti. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Zenoti Comparisons

Zenoti user reviews

TAKE A MAJOR PAUSE BEFORE SIGNING WITH ZENOTI

Read full review >
Paola Girotti
3/5

Overall impression

3/5

Customer Support

2/5

Value for Money

3/5

Ease of Use

Published on: 20.11.2019 Company Size: 11-50 Employees Industry: Retail

Their support team is always just a click away.

Read full review >
Robbie
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.11.2019 Company Size: More than 100 Employees Industry: Health, Wellness and Fitness

It’s been useful so far.

Read full review >
Reggie
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.11.2019 Company Size: 11-50 Employees Industry: N/A

This is a 5-star product.

Read full review >
Arch
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 05.10.2019 Company Size: 11-50 Employees Industry: N/A

Better than our last appointment tracker!

Read full review >
Dylan
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 05.10.2019 Company Size: More than 100 Employees Industry: N/A

What are Zenoti pricing details?

Zenoti Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Zenoti for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

What integrations are available for Zenoti?

Zenoti integrates with the following business systems and applications:

  • Xero
  • Tally
  • Quickbooks
  • eGHL
  • Checkout
  • Freedom Pay
  • PaySquare
  • Stripe
  • Navision
  • Opera
  • Club Automation
  • CSI

Zenoti average rating:

Average score
4.2/5 (11 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Arch

PROS: It’s very easy to access their support team. All I have to do is to click on the icon at the right bottom corner.

CONS: It would be nice to have a master file of all pending tasks/bookings rather than having to check each individual account.

Reviewed 9 months ago

Read full review >

The least favorable review

Paola Girotti

PROS: We first looked a Zenoti as we are a Canadian Franchise company and were scaling to the US. Our previous system was booker and we were looking to minimize some of the issues that we were facing with Booker. The owner D took us through a glamourous view of the system with alot of the functionality that was not in place. We were sold on stripe royalties, stripe payments for staff, and online shop etc. None of this is in place in the Canadian market and it is limited. We were promised Q1, Q2, 3 and now today I have received a note saying they are moving away from Stripe and are trying to work with a another partner but oops sorry you need to wait until Q12020. Our platform was not set up well and you can certainly see this is a company that has ALOT to iron out. Yes they raise money but this system will cost you MUCH more than booker and mindbody in the marketplace. Reach out to me - I have loads of emails I can send you on our frustrating experience.

CONS: They need to do better all around to be honest.

Reviewed 8 months ago

Read full review >

More reviews from 11 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

TAKE A MAJOR PAUSE BEFORE SIGNING WITH ZENOTI

Read full review >
Paola Girotti
3/5

Overall impression

3/5

Customer Support

2/5

Value for Money

3/5

Ease of Use

Published on: 20.11.2019 Company Size: 11-50 Employees Industry: Retail

PROS: We first looked a Zenoti as we are a Canadian Franchise company and were scaling to the US. Our previous system was booker and we were looking to minimize some of the issues that we were facing with Booker. The owner D took us through a glamourous view of the system with alot of the functionality that was not in place. We were sold on stripe royalties, stripe payments for staff, and online shop etc. None of this is in place in the Canadian market and it is limited. We were promised Q1, Q2, 3 and now today I have received a note saying they are moving away from Stripe and are trying to work with a another partner but oops sorry you need to wait until Q12020. Our platform was not set up well and you can certainly see this is a company that has ALOT to iron out. Yes they raise money but this system will cost you MUCH more than booker and mindbody in the marketplace. Reach out to me - I have loads of emails I can send you on our frustrating experience.

CONS: They need to do better all around to be honest.

What do you think about this review? Great Poor

Their support team is always just a click away.

Read full review >
Robbie
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.11.2019 Company Size: More than 100 Employees Industry: Health, Wellness and Fitness

PROS: My favorite thing about Zenoti is that they always have a support team available. I can simply send them a quick message on their chatbox, and they will respond right away. This gives me added confidence in exploring the app.

CONS: Everything works. I don’t have any negative notes about it.

What do you think about this review? Great Poor

It’s been useful so far.

Read full review >
Reggie
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.11.2019 Company Size: 11-50 Employees Industry: N/A

PROS: This was such an easy app to get to know. It also helps that their support team was always just a click away.

CONS: The appointments are basically set in stone—it’s hard to rebook them. It’s almost impossible to check prepaid appointments too.

What do you think about this review? Great Poor

This is a 5-star product.

Read full review >
Arch
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 05.10.2019 Company Size: 11-50 Employees Industry: N/A

PROS: It’s very easy to access their support team. All I have to do is to click on the icon at the right bottom corner.

CONS: It would be nice to have a master file of all pending tasks/bookings rather than having to check each individual account.

What do you think about this review? Great Poor

Better than our last appointment tracker!

Read full review >
Dylan
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 05.10.2019 Company Size: More than 100 Employees Industry: N/A

PROS: We no longer miss appointments and bookings ever since we started using Zenoti. It’s very easy to learn and teach our staff too.

CONS: It has some bugs to it, but nothing major. I just haven’t figured out how to fix these yet.

What do you think about this review? Great Poor

It helps our business thrive.

Read full review >
Neha
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 01.10.2019 Company Size: 11-50 Employees Industry: N/A

PROS: I love how I can always get a hold of someone from their CS team whenever the need arises. They are very reliable.

CONS: Although easily contacted, the support team isn’t always very helpful. They often redirect us to another team for support.

What do you think about this review? Great Poor

Great product and excellent support.

Read full review >
Wyatt
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.09.2019 Company Size: 11-50 Employees Industry: Apparel & Fashion

PROS: I’m not exactly new to solutions like Zenoti, but this app does bring something else to the table. Other than this, I’m also impressed with the level of attentiveness that their support staff has. As is natural in most software/solutions, we did hit walls in the duration of our Zenoti usage. In all this, their team was always available to assist us—and they responded at an impressive speed too.

CONS: I’m more than convinced that Zenoti wasn’t developed with the US market in mind. I find the flow of the interface a little confusing. But once you power through the first few days/hours, it will all start to make sense.

What do you think about this review? Great Poor

Just what I need to handle tasks at work.

Read full review >
Adam
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 22.09.2019 Company Size: Industry: Health, Wellness and Fitness

PROS: This app gives me access to all of my tasks on my phone. This is great because I don’t want to be bombarded by surprise tasks at work.

CONS: It takes a while for appointments to be tagged as done even after they’ve cashed out.

What do you think about this review? Great Poor

Very accessible and user-friendly.

Read full review >
Myron
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 16.09.2019 Company Size: More than 100 Employees Industry: Retail

PROS: Having this app on my phone is such a big convenience. I can easily track my locations and merge them, as needed.

CONS: I usually encounter some problem or another at check-out. I’m not too impressed with its reporting feature as well.

What do you think about this review? Great Poor

The support staff is always accessible.

Read full review >
Gunnar
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 12.09.2019 Company Size: 11-50 Employees Industry: N/A

PROS: I love how accessible their support team is. I can easily reach out to them whenever I have questions. Clients can be easily checked out too.

CONS: I’m still in the process of learning the quirks of Zenoti. As such, everything right now seems intimidating for a beginner like me.

What do you think about this review? Great Poor

Very impressive. It can handle mass bookings.

Read full review >
Raven
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 26.08.2019 Company Size: 11-50 Employees Industry: N/A

PROS: Not only does this make our files more accessible, but they have an awesome support team too!

CONS: We have to constantly re-learn the app because of the continuous updates that it gets.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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