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Mixpanel Review

Mixpanel
Our score: 8.9 User satisfaction: N/A

What is Mixpanel?

Mixpanel is an advanced analytics solution that can be deployed for both mobile and web. While most analytics platforms gauge page views, Mixpanel takes a different approach by measuring and analyzing the actions or steps taken by people who enter your system or application. With Mixpanel, an action can be anything. For instance, it can range from someone uploading an image, streaming a video, or sharing a post.

Mixpanel was designed and developed to enable companies and organizations, regardless of size, to monitor and effectively analyze user behavior. This particular functionality was once once reserved for large, heavily funded organizations. Thanks to Mixpanel, customer behavior tracking is now a breeze to companies large and small, no matter how limited their time and funding.

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Overview of Mixpanel Benefits

Mixpanel delivers reliable and accurate customer behavior analytics for mobile and web applications. In a single month, Mixpanel evaluates 67 billion actions and then presents that data to its users in a clear, comprehensive, and easy-to-digest manner. Whether your app is web-based, or on iOS and Android, you have the ability to easily measure actions and not just mere page views.

While most data analyses often mean writing SQL queries, which is easy for engineers and data scientists, the same can’t be said for normal individuals who just want to have information that doesn’t need to be deciphered. Data analytics need not to be hard. With Mixpanel, you get a simple and straightforward interface that allows you to drill in and discover how people behave within your app giving you a closer look at how they use it and provides you insight on how how to further improve your product.

Simply put, Mixpanel is an event-centric platform where tracking does not mean recording and assessing pageviews and clicks. It is a platform that gauges your app based on events. Businesses have used Mixpanel to track events, make sales funnels and spot trends. Mixpanel is more targeted compared to other analytics service providers and the data they deliver has lots of possibilities to offer. With billions of events and insights that Mixpanel can help you gather, enhancing your product based on your users’ actions has just become a walk in the park.

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Overview of Mixpanel Features

  • Notifications
  • A/B Testing
  • Bookmarks
  • Annotations
  • Versatile Data Visualization
  • Point and Click Analytics
  • Visual Coding
  • iOS and Android Compatibility
  • Mobile Surveys
  • Autotrack
  • Retention Features
  • Customer Engagement

Mixpanel Position In Our Categories

Because businesses have special business-related needs, it is reasonable that they steer clear of settling on an all-in-one, ”best” business application. Having said that, it would be almost impossible to try to come across such an app even among branded software systems. The rational thing to undertake would be to spell out the various significant functions that require careful thought like essential features, plans, skill levels of staff members, organizational size, etc. The second step is, you must do the product research to a full extent. Browse through these Mixpanel evaluations and scrutinize each of the software options in your shortlist in detail. Such comprehensive research ascertains you stay away from unfit applications and choose the system that has all the function your business requires.

Position of Mixpanel in our main categories:

TOP 20

Mixpanel is one of the top 20 Conversion Rate Optimization Software products

It's important to keep in mind that hardly any software in the Conversion Rate Optimization Software category is a perfect solution able to fulfill all the goals of various company types, sizes and industries. It may be a good idea to read a few Mixpanel Conversion Rate Optimization Software reviews first as some software might perform well exclusively in a really narrow group of applications or be designed with a really specific industry in mind. Others might work with an idea of being simple and intuitive and therefore lack complex elements needed by more experienced users. You can also come across software that focus on a large group of users and offer a rich feature base, however this frequently comes at a higher cost of such a solution. Make sure you're aware of your requirements so that you select a solution that provides exactly the elements you look for.

How Much Does Mixpanel Cost?

Mixpanel Pricing Plans:

Free Trial

Engagement Plans FREE

FREE

Engagement Plans STARTUP

$999/year

Engagement Plans ENTERPRISE

By quote

People Plans FREE

FREE

People Plans ANNUAL

$999/year

People Plans ENTERPRISE

ENTERPRISE

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What are Mixpanel pricing details?

Mixpanel Pricing Plans:

Free Trial

Engagement Plans FREE

FREE

Engagement Plans STARTUP

$999/year

Engagement Plans ENTERPRISE

By quote

People Plans FREE

FREE

People Plans ANNUAL

$999/year

People Plans ENTERPRISE

ENTERPRISE

Mixpanel offers six pricing plans depending on the number of data points you need:

Engagement Plans

FREE

  • 5M data points/month
    5 projects
  • Limited core reports
  • 60 day data history
  • 3 members/project

STARTUP

$ 999/year (billed annually)

  • Starting at 10M data points/year
  • Everything in Free plus
  • Limited core reports
  • 12 month data history
  • 5 members / project
  • Unlimited saved reports

ENTERPRISE

Quote-based

  • Everything in Startup plus
  • Unlimited data history
  • Premium support
  • Roles and permissions
  • Single sign-on
  • Professional services
  • Customer success manager

People Plans

FREE

  • 1K PROFILES

ANNUAL

$ 999/year

  • Starting at 50,000 profiles

ENTERPRISE

Quote-based

All People Plans include:

  • Customizable people profiles
  • Activity feed
  • Notifications and messaging
  • Predictive analytics

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you decide to purchase a Conversion Rate Optimization Software it’s crucial not only to find out how professionals rank it in their reviews, but also to check if the real clients and companies that purchased it are genuinely happy with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Mixpanel reviews across a vast array of social media sites. The data is then featured in a simple to digest format indicating how many customers had positive and negative experience with Mixpanel. With that information at hand you should be equipped to make an informed buying choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Mixpanel?

Mixpanel integrates with the following business systems and applications:

  • Zapier
  • iOS Integration
  • Javascript integration
  • Optimizely
  • GitHub
  • Gainsight
  • Visual Website Optimizer
  • Customer.io
  • Tealium
  • Ionic
  • Segment.io
  • LiveChat
  • Adjust

Mixpanel User Reviews

Mixpanel average rating:

Average score
4.6/5 (9 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

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The most favorable review

Jim

PROS: Since I work for a SaaS company, we need to know what our users are looking for so that we can determine their needs and fulfill them on the same. Mixpanel has come out to help us with this as we can get all the statistics that relate to how many users are active and what they were looking for in our app. It has great reporting capabilities and the setup is easy for anyone.

CONS: All is good with the tool apart from the price part. At the moment, we are expecting more users for our app which will send the price to go high. This is because Mixpanel pricing plans are based on the amount of users you have.

Reviewed 8 years ago

Read full review >

The least favorable review

Yolanda

PROS: The customer support is a fast and reliable. The tool offers quality and reliable features for your analytics needs. You can utilize the A/B testing features and in-app notifications for users who have accessed your app. This feature tracks activities of your users and which devices they used to access your app to help you provide tailored services.

CONS: The more you have to track the higher you have to pay for the service. It tracks based on the amount of data you analyze. This means that a start-up with low revenue, it can be difficult to manage the costs of this tool. It would be better if there were custom price plans so that everyone can afford to use the tool.

Reviewed 8 years ago

Read full review >

More reviews from 9 actual users:

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Helps to retain customers on our site

Read full review >
Jeff
4/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 26.11.2021 Company Size: More than 100 Employees Industry: Design

PROS: It not only tracks users but also activities that those users were involved in your website. This helps you to identify your users with the activities that were involved in your website. For example, what they bought and where they visited. With that information, you can you can add another service and properties to the system such that you send tailored emails to specific visitors or leads.

CONS: The implementation process of the tool is complex and not intuitive. The setup is not well thought out for beginner or for a first time user of Mixpanel. It would be better if it was a stepwise process such that you implement one strategy at a time. Also, it does not offer a solution on how you can interact or build relationships through in-page texts.

What do you think about this review?

Great Poor

Better than Google Analytics

Read full review >
Clifton
4/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 24.10.2021 Company Size: 11-50 Employees Industry: Computer Software

PROS: It helps you to know the visitors to your website well. You can track data that is coming for people who visit your website with ease. When compared with Google analytics, it offers a far much better tracking solution for the events taking place in your website. You can thus be able to know your leads, how to handle them and create personas on the same.

CONS: It offers a friendly user interface in the case of setting up the system to track activities and page loads for your website. However, it can be complex in so many ways which will require you to have a developer at your disposal for the advanced part. This comes when you are comparing the statistics you have collected with the tool against the actual data.

What do you think about this review?

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Show More User Reviews (9)

It has a good design

Read full review >
Pamela
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 31.08.2021 Company Size: 11-50 Employees Industry: Internet

PROS: It integrates well for application and website needs of the developers. This provides them with a wider platform to manage their apps and track activities with ease. The tool is well documented such that it offers top-notch tracking and analytics solutions for developers. Also, it has quality design which adds to its efficiency.

CONS: Although it is documented well, the tool has some issues with it. It is not easy to delete an alias user on your own. You need extra help which can be disappointing and time consuming. Such issues limit users from addressing more worthy queries and an improvement on this would be better.

What do you think about this review?

Great Poor

Better tracking of how many people visit our website

Read full review >
Brenda
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.04.2021 Company Size: 11-50 Employees Industry: Internet

PROS: It provides better analytical solutions as compared to other software application in the same industry. You can follow up on how often a particular link is being clicked with the help of this tool. It also has a flow chart that allows you to check on the activities of the users. On top of that, it is free even for websites with high traffic or rank. However, you need to include on your website the powered by Mixpanel button.

CONS: It does not integrate as it should with other analytics applications such as Google. It would be better if this integration was intuitive as this would help the tool work well on our part. When it comes to analysis, Google has many users and thus such integration would lead to more accurate results in terms of analytics.

What do you think about this review?

Great Poor

Helps to pinpoint users based on their needs

Read full review >
Kenny
4/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 26.01.2021 Company Size: More than 100 Employees Industry: Computer Software

PROS: It offers a great platform on which you can keep track of the behaviors of your visitors to your website. This is made possible through tracking of the events or activities that take place. You are able to know exactly what a section of users did on your website. This way, you can target leads based on what they are looking for and thus tailored marketing strategy. Where visitors are no longer engaging in activities they were engaging before, you can find ways to ring them back.

CONS: They only have email as a way to reach the customer support. Although the email response is fast, it would be better if I could get a live chat or even a phone call. Getting reports of analysis data on which devices were used to access our app the most is not easy. So is when you want to get data on devices that least accessed our app. This could also be made easier.

What do you think about this review?

Great Poor

Helps us develop apps based on the needs of the users

Read full review >
Armando
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.01.2021 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: It takes analysis to a whole new level. The push app and A/B testing features in the tool allows it to track the activities in your website and know what your users want. It is the modern version of an analysis tool that comes to help out developers in a great way. For my case, it has helped me to cut my analysis work by half and bring in more features that I did not know existed. The fact that it can analyze, track bugs in the app makes it an even more effective tool. You can track all the activities in your application through accurate and in-depth analysis.

CONS: Despite the tool offering the best analysis for any developer, it is not that user friendly. The documentation is complex for any developer who is a beginner. It has a learning curve and thus not easy for a beginner to get around all the features the tool has to offer in a short period.

What do you think about this review?

Great Poor

The best analytics tool for our needs

Read full review >
Lena
4/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 09.03.2018 Company Size: 1-10 Employees Industry: Entertainment

PROS: When you compare with Google analytics, Mixpanel is over and above the best tool for tracking the performance of your app. It is easy to set up queries and scales well with their pricing plans. This is not the case with Google analytics. It makes it easy for frontend developers when they want to use the tool in coding. This is due to how it integrates well with other tools. Developers can drop the code fast and proceed with tracking the activities or users instead. The customer support is top-notch and they have an informative blog to help you out on the same.

CONS: It can be an expensive platform, especially if the apps you develop are on a freemium plan. This means that little revenue is coming and but you end up paying for Mixpanel. It is mostly the case for those who are managing a consumer app. As for the user interface, it has a learning curve which implies that those who are not tech savvy can take a lot of time to get to explore all the features of the product. It would be better in future is they could improve the product based on the issues we face while using the product.

What do you think about this review?

Great Poor

Quality tracking for our users’ behaviors

Read full review >
Jim
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.02.2018 Company Size: 11-50 Employees Industry: Internet

PROS: Since I work for a SaaS company, we need to know what our users are looking for so that we can determine their needs and fulfill them on the same. Mixpanel has come out to help us with this as we can get all the statistics that relate to how many users are active and what they were looking for in our app. It has great reporting capabilities and the setup is easy for anyone.

CONS: All is good with the tool apart from the price part. At the moment, we are expecting more users for our app which will send the price to go high. This is because Mixpanel pricing plans are based on the amount of users you have.

What do you think about this review?

Great Poor

A great tool during software development and implementation

Read full review >
Yolanda
3/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 07.01.2018 Company Size: 1-10 Employees Industry: Telecommunications

PROS: The customer support is a fast and reliable. The tool offers quality and reliable features for your analytics needs. You can utilize the A/B testing features and in-app notifications for users who have accessed your app. This feature tracks activities of your users and which devices they used to access your app to help you provide tailored services.

CONS: The more you have to track the higher you have to pay for the service. It tracks based on the amount of data you analyze. This means that a start-up with low revenue, it can be difficult to manage the costs of this tool. It would be better if there were custom price plans so that everyone can afford to use the tool.

What do you think about this review?

Great Poor
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Mixpanel user reviews

Helps to retain customers on our site

Read full review >
Jeff
4/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 26.11.2021 Company Size: More than 100 Employees Industry: Design

Better than Google Analytics

Read full review >
Clifton
4/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 24.10.2021 Company Size: 11-50 Employees Industry: Computer Software

It has a good design

Read full review >
Pamela
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 31.08.2021 Company Size: 11-50 Employees Industry: Internet

Better tracking of how many people visit our website

Read full review >
Brenda
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.04.2021 Company Size: 11-50 Employees Industry: Internet

Helps to pinpoint users based on their needs

Read full review >
Kenny
4/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 26.01.2021 Company Size: More than 100 Employees Industry: Computer Software
Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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