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Outreach Review

Outreach
Our score: 9.0 User satisfaction: N/A

What is Outreach?

Optimizing sales workflows and improving sales performance are the objectives why a sales automation tool was built. Designed for companies and organizations of all sizes, Outreach is a sales engagement software/platform that provides lead generators, sales representatives, and sales managers an account-based sales communication solution in order for them to secure prospects and identify and increase sales opportunities.

Outreach also aims to improve the productivity of sales teams by enabling them to conveniently and efficiently monitor and manage their prospects regardless of their volume. Moreover, through its integrations with other marketing and customer relationship management solutions, Outreach users are able to personalize their email campaigns and apply the best strategies for their prospects.

Overview of Outreach Benefits

One of the unique features of Outreach is its sequencing of emails and calls. Outreach dashboard shows sequences to help sales representatives monitor and understand the status of their campaigns whether they are using email or cold calling as a technique. Sequences are touch points that show users the progress, details and content of their campaigns, as well as the responses and reactions associated to them.

For instance, in an email campaign, if a prospect responded to an email sent on a specific date, there would be no need to send the same email to the contact but rather the appropriate action should be sending a follow-up email. Outreach enables users to classify such email as a reply and not a new thread. In addition, sales managers could also add variable comments to email templates so that their sales reps could personalize their content before sending the email. Variable comments act as guides for sales reps that provides them suggestions on how to interact with prospects on a given scenario. This feature enhances communication with prospects ensuring that responses are aligned with the organization’s best practices.

Another feature of Outreach is its integration with Salesforce. Since most of organizations and companies are using Salesforce as their sales tool in viewing and organizing contacts, leads, and customers; the platform makes such integration available. Through bilateral synchronization, Outreach and Salesforce work together to allow users to automatically import contacts and prospects from Salesforce to Outreach and that any updates on contact information would reflect in both systems. When contacts are already imported from Salesforce, Outreach could organize them into two levels which are accounts and prospects. Sales teams could select which of the two levels of organizing contacts they prefer. This feature streamlines contact and prospect management so sales reps would be able to work more efficiently on their sales tasks.

The coaching analytics of Outreach is also considered as one of its interesting features. With this feature, sales managers would be able to review the performance of their sales reps and determine the top to bottom performers. Since the platform provides reporting on activities by sales reps in each sequence or account, sales managers could do better mentoring of their staff to improve their performance and enforce sales processes.

Overview of Outreach Features

  • Email/Call Sequencing
  • Master Sequencing
  • Salesforce Integration
  • Inbox Integration
  • Coaching Analytics
  • Call List Management
  • Data Management
  • Lead Scoring

Outreach Position In Our Categories

Since companies have specific business-related wants, it is sensible that they avoid subscribing to an all-in-one, ideal business application. Having said that, it is hard to try to come across such application even among sought-after software solutions.
The sensible thing to undertake would be to note down the various major factors which entail inspection including key features, price terms, skill competence of the employees, organizational size, etc. Next, you should double down on your product research comprehensively. Read some Outreach review articles and check out the other applications in your shortlist more closely. Such all-encompassing research ensures you weed out mismatched applications and select the one that provides all the benefits your company requires.

Position of Outreach in our main categories:

TOP 50

Outreach is one of the top 50 Sales Software products

Outreach is also listed in the following subcategories:

Every enterprise has different needs and needs an application that can be customized for their size, kind of staff members and customers, and the particular industry they are in. For these reasons, no platform can proffer perfect tools off-the-shelf. When you look for a software app, first be sure what you need it for. Read some Outreach Sales Software reviews and ask yourself do you want basic functionality or do you require sophisticated tools? Are there any industry-specific tools that you are seeking? Obtain the answers to these questions to assist your search. There are multiple factors that you need to reflect on and these include your finances, specific business wants, your company size, integration needs etc. Take your time, use a few free trials, and finally choose the app that presents all that you want to enhance your organization competence and productivity.

How Much Does Outreach Cost?

Outreach Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing is offered on by quote basis only. Contact Outreach directly for more pricing details and a quote for your company.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Sales Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Outreach reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Outreach. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Top Competitors To Outreach By Price

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Outreach Comparisons

Outreach user reviews

This is great product

Read full review >
Lorraine
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.09.2018 Company Size: More than 100 Employees Industry: Internet

Great tool I’m very satisfied from Outreach

Read full review >
Orville
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.09.2018 Company Size: More than 100 Employees Industry: Internet

One of the best outreach tool

Read full review >
Rufus
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.09.2018 Company Size: 1-10 Employees Industry: Staffing and Recruiting

This is one of the best tools I have ever used in my career

Read full review >
Vernon
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.02.2018 Company Size: 11-50 Employees Industry: Computer Software

Great tool, highly recommend it

Read full review >
Clarence
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.02.2018 Company Size: More than 100 Employees Industry: Internet

What are Outreach pricing details?

Outreach Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing is offered on by quote basis only. Contact Outreach directly for more pricing details and a quote for your company.

What integrations are available for Outreach?

Outreach can be integrated with Salesforce Sales Cloud, Microsoft Office 365, Gmail, and Datanyze.

Outreach average rating:

Average score
5/5 (7 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Cecilia

PROS: Outreach offers great set of tools that makes your e-mail to look pretty and professionally, it has great integration with call and e-mail solutions and it makes the tool more than simple overview of the emails and open/reply rates. There are options for semi-manual and automatic sending emails, options for managing the user responsibilities, great and clear reporting and clear overview of the reps task list. The customer service is wonderful, they constantly release new features. The tool provides great chrome extensions that plugs into Salesforce and Gmail. The interface is clear and intuitive.

CONS: There is no social media support, I cannot send anything from Outreach. Also, there is no way to categorize the conversations so you can make them easily reviewed. In addition, there is no way to move the ownership of a template to admins. The other thing I don’t like about the product is the fact that when you install the Chrome extension then it logs all the emails in Outreach including the personal ones. This makes a reall mess with reporting and problems with privacy concerns.

Reviewed 2 years ago

Read full review >

The least favorable review

Lorraine

PROS: I like that I can store and share templates, contacts and sequences. I like that all the data and analytics are well-provided. We use the open rate, bounced, replies and contacts. Also, we can keep track of the opens and engagements with the emails. This is great tool because we can determine the level of interest and know whether we need to continue with the pursuing or to stop.

CONS: When you set up the cadences you need to be thorough, also spaces and extra commas may disrupt the email.

Reviewed 1 year ago

Read full review >

More reviews from 7 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

This is great product

Read full review >
Lorraine
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.09.2018 Company Size: More than 100 Employees Industry: Internet

PROS: I like that I can store and share templates, contacts and sequences. I like that all the data and analytics are well-provided. We use the open rate, bounced, replies and contacts. Also, we can keep track of the opens and engagements with the emails. This is great tool because we can determine the level of interest and know whether we need to continue with the pursuing or to stop.

CONS: When you set up the cadences you need to be thorough, also spaces and extra commas may disrupt the email.

What do you think about this review? Great Poor

Great tool I’m very satisfied from Outreach

Read full review >
Orville
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.09.2018 Company Size: More than 100 Employees Industry: Internet

PROS: Outreach provides seamless integration with Salesforce, it reduces the time for our SDRs administration. We are able to tailor sequences with both automatic and manual email steps. There are great features so you can use them to manage your team and for individual performances. The customer support service is nice and responsive.

CONS: This tool has many options and this may block the workflow or to produce some unexpected results like editing the delivery schedule to other time-zone. Also, it can impact the messaging from colleagues when working with liked templates. It would be great if the admin can block some options for the users so they cannot use them by mistake.

What do you think about this review? Great Poor

One of the best outreach tool

Read full review >
Rufus
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.09.2018 Company Size: 1-10 Employees Industry: Staffing and Recruiting

PROS: Outreach is one of the best tool out there, before using this tool I have tried other solutions but none of them were as good as Outreach. Its CRM, campaigns, replay detection and template handling are the number one in the market today. I especially love the reply detection feature, for e.g. if I send an email to peter@domain.com and mary@domain.com responds to my email I get notification that someone else has responded for peter and he doesn’t receive emails any more in the campaign.

CONS: I don’t have some dislikes about this software, it would be great if they could create shareable templates across the user base. In my opinion, the system lacks customer service, there are wonderful people working but I’m often misunderstood whenever I ask some questions maybe this is because of the software but it can be really frustrating when I have to ask same question in a 3 different ways.

What do you think about this review? Great Poor

This is one of the best tools I have ever used in my career

Read full review >
Vernon
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.02.2018 Company Size: 11-50 Employees Industry: Computer Software

PROS: I have used Outreach in 2 different sales organizations, and I can’t imagine my work without this tool. The implementation is easy and you can quickly sync email and Salesforce accounts. Also, you can easily bulk upload contacts, create email templates, A/B test and structure the templates into sequences. In addition, the customer support team is responsive, knowledgeable and helpful.

CONS: There is nothing I can think of.

What do you think about this review? Great Poor

Great tool, highly recommend it

Read full review >
Clarence
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.02.2018 Company Size: More than 100 Employees Industry: Internet

PROS: With Outreach I can do the work 10times more than I normally could. I can drop sales leads into the sequences and to send emails automatically. I like the integration with the Salesforce and the ability to keep track of the previous contact info with my leads within the SF. I can manage and create tasks.

CONS: They could improve the speed of Outreach, it can be slow sometimes especially when we use dialer. Also, there are some minor issues with mailbox sync.

What do you think about this review? Great Poor

Outreach offers great set of features

Read full review >
Lester
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.01.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: Marketing and cold-emailing is simple with Outreach, the email drip campaign incorporates the call tasks and it is great for maintaining an effective and efficient workflow. The chrome extension allows us to keep track of the prospects from other platforms so we can easily contact and reach them. The Gmail bar is great for sequencing prospects or replying with a template from Gmail. Our team can easily reach the prospects and to keep track of the business and to find the challenges.

CONS: The truth is that Outreach has wonderful and great set of features, but they can be buggy and this makes them unusable. When you try to import one .CSV with prospects from various accounts, the wizard offers you an option to map the prospects directly to the accounts into the Outreach but this option has never worked. Also, I don’t like that I cannot reorder the sequence steps when the prospect has been through the sequence.

What do you think about this review? Great Poor

Great platform

Read full review >
Cecilia
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.01.2018 Company Size: 11-50 Employees Industry: Internet

PROS: Outreach offers great set of tools that makes your e-mail to look pretty and professionally, it has great integration with call and e-mail solutions and it makes the tool more than simple overview of the emails and open/reply rates. There are options for semi-manual and automatic sending emails, options for managing the user responsibilities, great and clear reporting and clear overview of the reps task list. The customer service is wonderful, they constantly release new features. The tool provides great chrome extensions that plugs into Salesforce and Gmail. The interface is clear and intuitive.

CONS: There is no social media support, I cannot send anything from Outreach. Also, there is no way to categorize the conversations so you can make them easily reviewed. In addition, there is no way to move the ownership of a template to admins. The other thing I don’t like about the product is the fact that when you install the Chrome extension then it logs all the emails in Outreach including the personal ones. This makes a reall mess with reporting and problems with privacy concerns.

What do you think about this review? Great Poor
Reviewed By Nestor Gilbert
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