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Streams Review

Streams
Our score: 8.0 User satisfaction: 98%

What is Streams?

Streams is an enterprise-class unified communications platform for enterprises that is entirely based in the cloud. Touted as the most comprehensive solution of its kind, Streams combines PBX services, real-time team collaboration functionalities, unified messaging, contact management, file sync and share capabilities, and business analytics into a compact and versatile communications software.

Perform more and take your communications to the next level with real-time collaboration tools and smooth, frictionless integration of your communication devices (notebook, smartphone, tablet, and desktop). With Streams, businesses experience a significant spike in productivity and efficiency in both individuals and teams. The software also reduces IT operating costs dramatically while making the administration of multiple cloud services and functions simple.

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Overview of Streams Benefits

Streams provides you with a throng of advanced cloud PBX features that improves the consistency of your communications across the whole enterprise, with all contacts and locations stored in a single dialing plan. Collaboration tools are located in a single place as well, improving not only your communications but your collaborative capabilities as well.

Streams gives you flexibility by enhancing your mobile communications capabilities. By adapting and optimizing its desktop UCC interface to mobile devices, you can take all your office communications wherever you go, ensuring that you stay updated with all the developments and never miss an opportunity.

With Streams, you just don’t bring all your communications services together under one roof. The software unifies them all by interconnecting all your services smoothly and painlessly. That means all your communication processes are seamless and automated, allowing you to concentrate on managing and growing your business rather than spend most of your time waiting for calls and emails.

The platform is created based on prevailing industry standards and is designed to seamlessly integrate with your current business setup, processes, and applications. Streams works well with Microsoft Outlook, Office 365, and Salesforce and delivers effortless and unhindered interface and exchange of information at every turn.

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Overview of Streams Features

Voice & Calling
  • Outbound Calling, Integrated Softphone, iOS & Android Mobile App
  • Music on Hold, Ring Groups, Follow-Me/Find-Me
  • Call Recording, Voicemail, DID Number
  • Auto Attendants, 10 Call Queues Included, Blended Inbound/Outbound Calls
Messaging & Collaboration
  • SMS/MMS Messaging, Team Rooms, Group/Email Digital Fax
  • Webinars (up to 1K users), Unlimited Conferencing
  • Connect Video Conferencing, Screenshare, Audio/Video Streams
AI & Automation
  • Luna AI Receptionist, Admin AI Portal
  • Self-Serve Virtual Agent, Supervisor-enabled Features
  • Quality Management, Workforce Automation
CRM & App Integrations
  • Outlook, Microsoft Teams, and CRM Integration
Monitoring & Analytics
  • Report Manager, Unified Live Monitor, Supervisory Modes
  • Lifetime Analytics, Detailed Reporting
Management & Customization
  • ACE Operator Console, AppDesigner, SmartBox

What Problems Will Streams Solve?

Scenario 1: In the past, with your On-Site PBX system, businesses would pay one provider for voice, possibly another provider for data and internet, and yet another for long distance. The on-site phone system and its on-going maintenance agreement, come from still another provider. Each time that you would need to move, add-on, change or upgrade, you would have to coordinate across multiple vendors and deal with stacks of separate bills with mounting costs for every single request.

With the old on-site PBX solution, troubleshooting issues became virtually impossible as each provider is pointing fingers at the other, while you, the customer, sits helpless. If you are a business that is expecting expansion or growth, then you can multiply that mess by 3 offices or 50.

This makes the success of a company’s expansion, turn into “the nightmare of expansion”! With an On-Premise PBX, your IT Directors are required to pin point new providers for every location. You must purchase different hardware for each office, factoring costly maintenance with constant upgrades, office by office by office, think about all the vendors you must talk to, just to implement a single change. In the end, you will be left facing bloated capital expenditure, excess staffing and potential disruption down every single provider’s line.

If you own an Onsite PBX today then your business is dependent on interaction between Sip Trunks or voice lines, data lines, fax lines, Internet connections and the PBX system, all from multiple service providers. Solve these complicated issues, by choosing 1 business communication provider for everything. The solution is simple, PanTerra Networks! Our Cloud Based PBX removes the need for multiple-vendors. .

Scenario 2: Reduce Costs, With the onsite PBX, multiple vendors and services means more money that you pay. By implementing the Streams solution, companies can eliminate almost 70% of expenses they used to pay. Elimiate SIP Trunk or PRI costs, Long Distance, 3rd party Conference Calling, Maintenance Agreements, Desk-share and Cloud Storage costs as well.

Scenario 3: Build your business from anywhere. With Streams’s Cloud PBX you can work from anywhere on any device. Have access to your employees, customers and all of your file’s. Streams PBX comes with Mobile App, that includes Cloud Storage, File Sync & Share. Because it is web-based you can access from any computer not just your own devices.

Streams Position In Our Categories

Knowing that companies have distinct business needs, it is reasonable that they abstain from going for a one-size-fits-all, ”best” solution. Be that as it may, it would be hard to try to pinpoint such a software system even among sought-after software systems. The better step to undertake should be to narrow down the different important aspects that require analysis like major features, pricing, skill competence of the employees, organizational size, etc. The second step is, you must perform the product research systematically. Have a look at these Streams analyses and explore the other software programs in your shortlist more closely. Such detailed research guarantees you circumvent unsuitable applications and pay for the system that has all the features your business requires.

Position of Streams in our main categories:

TOP 200

Streams is one of the top 200 Collaboration Software products

TOP 100

Streams is one of the 100 Communications Software products

Companies have different needs and requirements and no software solution can be perfect in such a scenario. It is useless to try to find a perfect out-of-the-box software app that meets all your business needs. The intelligent thing to do would be to modify the solution for your specific needs, staff member skill levels, finances, and other aspects. For these reasons, do not hasten and subscribe to well-publicized leading solutions. Though these may be widely used, they may not be the ideal fit for your unique requirements. Do your homework, investigate each short-listed application in detail, read a few Streams Communications Software reviews, speak to the vendor for explanations, and finally settle for the application that presents what you require.

How Much Does Streams Cost?

Streams Pricing Plans:

Free Trial

Business Plus

$24.95/user/month

Professional

$29.95/user/month

Call Center

$44.95/user/month

Quote-based Plan

Contact vendor

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What are Streams pricing details?

Streams Pricing Plans:

Free Trial

Business Plus

$24.95/user/month

Professional

$29.95/user/month

Call Center

$44.95/user/month

Quote-based Plan

Contact vendor

Business Plus – $24.95/user/month

  • Outbound Calling
  • Integrated Softphone
  • IOS & Android App
  • 2GB SmartBox

Professional – $29.95/user/month

  • Webinars up to 1K Users
  • Unlimited SmartBox
  • Supervisory Modes
  • Detailed Reporting
  • Luna AI receptionist

Call Center – $44.95/user/month

  • Unified Live Monitor
  • Supervisory Modes
  • Lifetime Analytics
  • Detailed Reporting
  • AppDesigner
  • 10 Call Queues Included

Contact Center – By quote

  • Blended Inbound/ Outbound Calls
  • Multi-Channel (Calls, Chat, Email, Social)
  • Self-Serve Virtual Agent
  • Supervisor-enabled Features

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We are aware that when you choose to get a Communications Software it’s crucial not only to learn how experts rank it in their reviews, but also to discover whether the real users and businesses that use this software are actually satisfied with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Streams reviews across a broad range of social media sites. The information is then presented in an easy to digest form indicating how many clients had positive and negative experience with Streams. With that information at your disposal you will be ready to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Spanish
  • French
  • Dutch

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Streams?

Streams integrates with the following business systems and applications:

  • Microsoft Outlook
  • Skype for Business
  • Salesforce
  • Google Chrome
  • ServiceNow
  • Box
  • Inside Sales
  • Oracle
  • Zoho
  • Freshdesk
  • Zendesk
  • Dropbox

Streams User Reviews

Streams average rating:

Average score
5/5 (2 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: Presence that customers, Prospects and internal employees can see so that we don't have many missed calls or voicemails any longer.

CONS: I have not had any issues with my new phone system

Reviewed 5 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Presence that customers, Prospects and internal employees can see so that we don't have many missed calls or voicemails any longer.

CONS: I have not had any issues with my new phone system

Reviewed 5 years ago

Read full review >

More reviews from 2 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Excellent Mobile App integration to work from anywhere

Read full review >
Scott Murphy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.06.2021 Company Size: 11-50 Employees Industry: E-Learning

PROS: The mobiel app, the user friendly integration and the excelllent customer service

CONS: None that I have found yet. I'm a fairly new user but so far I have had no issues

What do you think about this review?

Great Poor

Stream has made the way we commuicate with customers better

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.02.2021 Company Size: 11-50 Employees Industry: Health, Wellness and Fitness

PROS: Presence that customers, Prospects and internal employees can see so that we don't have many missed calls or voicemails any longer.

CONS: I have not had any issues with my new phone system

What do you think about this review?

Great Poor
Show More User Reviews (2)
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Streams user reviews

Excellent Mobile App integration to work from anywhere

Read full review >
Scott Murphy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.06.2021 Company Size: 11-50 Employees Industry: E-Learning

Stream has made the way we commuicate with customers better

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.02.2021 Company Size: 11-50 Employees Industry: Health, Wellness and Fitness
Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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