Podium Review

PROS: It allows us to communicate with our customers via text. The interface was designed to make communication convenient.

CONS: Some features are a bit confusing for our customers such as the follow-up feature. I also hope they would make the messaging more intuitive.

PROS: Managing customer service activities is easier with Podium. I love the messaging feature. It's so fun with the emojis and all.

CONS: I hope they could add GIFs soon to make messaging more interesting.

PROS: It allows us to send customized review templates to our clients so that they can easily leave reviews with just a click of a button. It's super easy to use so even our elderly clients can use it without trouble. It's time-saving for our offices, too.

CONS: I wish they would be more affordable. I also hope they would add an appointment scheduler.

PROS: This user-friendly and accessible app allows users to 1) track customer service progress through reviews and conversations, 2) communicate through text, and not only through phone calls, 3) assign conversations to other users/staff when you're not available

CONS: Being available to receive customer inquiries and concerns 24/7 is a bit taxing though. I wish there was a way to deactivate it in a certain period.

PROS: Podium made it easier for us to communicate with our customers. It's convenient for us, it's convenient for them. We could communicate with them through text and emails, unlike before when voice calls were our only option. We can now easily tap them to give us reviews. We also use this platform to keep track of our customers. It also allows us to send automated messages when we're not available. It also has a mobile app that allows us to respond to our customers wherever we are.

CONS: They should improve on their search feature. Currently, it's not possible to search through old messages using keywords.

PROS: Podium allows our customers to leave reviews easily. It's a pretty straightforward app.

CONS: Sometimes the reviews left by the customers take time to appear on our page.

PROS: Thanks to Podium, we were able to maintain good communication with our customers. It's especially helpful during this pandemic. It's so convenient to get in touch, remind appointments, and receive feedback. It also improved our online presence because of the updated google reviews.

CONS: Nothing! I love how user friendly it is.

PROS: It is a great way to view and collect customer concerns and access them in one place.

CONS: I wish there would be a better organizing system for the messages so it would be easy to search for old topics. I also wish they would extend the dates that are allowed in the setups.

PROS: Podium increases engagement with our customers and it allows us to respond to their concerns easily and promptly. It's super easy to use for us and our customers. I love that it continuously keeps improving!

CONS: I love everything about Podium. I would highly recommend it.

PROS: Podium has helped maintain our online image. Our managers can respond and resolved issues raised immediately, thanks to Podium!

CONS: Podium is continuously updating so it keeps getting better. I have no complaints!

PROS: It is easy for customers to leave feedback because they need to click on the Podium link and type in their reviews.

CONS: There can be issues in loading data and reports. Sometimes it's slow, or it does not load at all, so I have to call their support team for more assistance.

PROS: I love the interface. Our customers love this as well since it's super user-friendly. They love this way of communicating with us.

CONS: So far, it's a well-performing app.

PROS: Podium makes it easier for us to communicate with our customers in real-time. There is also automation available whenever we're not online. Businesses need to keep conversations with customers going. It's also helpful for our HR department because it allows them to oversee employee engagement with our customers. Monitoring and evaluating performance is now aided by Podium.

CONS: It would be nice if they add a "read" indicator for the messages, as well as, search filters.

PROS: I enjoy using Podium because it creates an avenue for us to talk directly to our clients by simply logging in to the platform. Our popularity in Google and Social Media increased in just a matter of time through our staff's joint efforts and, of course, by utilizing Podium. We also use this to generate leads for our other sales campaigns and get accurate data from our clients. Using Podium makes them feel heard and valued; therefore, they become loyal to our company and stay with us in the long run.

CONS: I am quite contented with using Podium because it has what it takes to communicate effectively with our existing clients. The more issues that we solve, the better it is for our business. The only thing that I have noticed with Podium is that their staff is not actively reaching out to us. As a paying customer, part of our expectations is to get updates regarding the platform and watch out for additional features that we can take advantage of. We need to maximize the product in helping us advertise our business and gain bigger profits simultaneously.

PROS: This allows us to respond to our customers' inquiries promptly. It also allows us to conveniently notify them of the pick-up time, shop availability, etc. It sends an automated text, so we no longer have to call them.

CONS: This app is perfect for me.

PROS: The versatility of the product is one of its selling points. It's compatible with both computers and smartphones, so you can always monitor how things are going even if you are not physically present at the store or out of the office. It's a good thing that you and your employees can get back to clients right away to fix things before it escalates further. I've introduced Podium to all of my employees, and the good thing is that everybody was able to cope with the platform and use it effectively in gathering feedback.

CONS: Since Podium is being utilized for lead gen purposes, the tendency is that a lot of people take advantage of it to gain more clients. They’re hoping to convince someone to buy a product or even listen to them make a sales pitch. However, not all clients respond to these scenarios, or there are instances that they ask for demands that are hard to meet. Instead of using it to get positive feedback for the business, some people would take the opportunity to express their disappointment over things that are not met within their expectations.

PROS: This platform allows us to conveniently send texts, review invites, and notifications to our clients.

CONS: I wish they would improve the automation and have it available for other functions. I think it would be better if the auto-reminder feature gets integrated with the client files.

PROS: Many people love this product because they never had a hard time navigating the app or accessing the link using their cellphones.

CONS: I consider myself a happy and satisfied client of Podium, so I have nothing that I can complain about. I see positive trends in our business quite some time already, and Podium has an immense contribution to our success.

PROS: I always look forward to using Podium every day to send review invites to my clients. My staff does this as well because they find the platform very user friendly even for beginners. I like the layout because it's so easy to understand where to go and what to do, so everything we need to enhance our communication is provided by Podium. We send links via SMS, which is more convenient for our clients to answer back after a few minutes.

CONS: There should be some enhancements that need to be done regarding the chat icons, so I can easily find specific messages and instantly reply to the thread. Also, I could wish for Podium to add a video calling feature to make it easier for us to discuss urgent matters with our clients and colleagues rather than using the traditional chat and messaging format.

PROS: Paying for bills and purchases can be done through Podium, which is very convenient for our clients who are always on the go.

CONS: I am currently satisfied with the Podium platform because it gives me real-time feedback from my clients. I also like that it works seamlessly with our current POS system.

PROS: You get to know your company’s strengths and opportunities through the feedback that your clients are giving you daily. You can take this opportunity to serve them better by replying to their feedback the soonest time possible and making them feel valued.

CONS: I want to learn how to tag other team members on specific reviews. I heard that tagging the person in charge makes resolving issues a lot faster than going through the normal escalation process.

PROS: I want to stress the importance of always keeping in touch with your customers and being open to feedback to make your business competitive. With Podium, we make these things happen that resulted in hundreds of positive feedback from clients each month.

CONS: There is nothing extraordinary about the UI of the product. It is effortless and straightforward, which I don’t think is a negative trait. However, we should put more emphasis on the advantage of online payments through the platform. Currently, there are still many clients who do not want to give their card info, so we have to provide reassurance that nothing bad will happen.

PROS: Podium gives me access to communicate with customers 24/7 because I get to receive and send messages in real-time, making me work faster in resolving their concerns. I love that I can provide better and personalized service to my clients because my business would not be as successful as it is today. To keep them safe during this Covid-19 pandemic, we encourage people to purchase things using our online platform and pay through Podium. We will then send the items right away to their doorstep, which is more convenient than leaving their home.

CONS: I am the traditional type of businessman who wants to strike a conversation with our customers and get feedback. But with today’s situation, I realized that I can still get honest reviews through the links that I’m sending from Podium.

PROS: One of the features that make Podium a standout for reviews is the dashboard, which is easy to view and use simultaneously. I can work on sending and replying to reviews even if I am at home or in a coffee shop, thus making me more productive in addressing real-time issues. With Podium, I don’t miss anything because the notifications are being sent right on time. Ever since our company transitioned to Podium, we have been getting more quality and meaningful reviews that play a big part in the way that we should run the company. So even though we are amid a pandemic, we can see good reviews that keep us going.

CONS: Before purchasing this product, we were told that its compatible with 95% of existing CRM’s and BI in the market. Apparently, after the installation process, we figured out that we are having issues using it with Service Titan. We bill our clients using different ways, and the problem is this platform does not send automated review links for accounts with lower bills. It means that we are missing out on the opportunity of getting more favorable reviews from our clients. Currently, I am coordinating with Podium’s CS team to find a way to address this issue on their end.

PROS: I currently have Podium installed on my work laptop and my smartphone, and it works well on both gadgets. There may be some minor tech issues along the way, but their back office team has always supported my needs. I prefer using Podium because it keeps me in the loop regarding our customer things about the business.

CONS: I wish that I could be provided with better or more credentials so I can maximize Podium. If they have a way to modify a user’s access, I could help resolve more serious matters that would positively impact the business.

PROS: I feel confident using and recommending this platform to our clients because of its accessibility and ease of use. Any of their customers can make a full review of their experience in just a few clicks. It also comes with messaging and reporting features that make it easier to monitor overall business performance and focus more on customer satisfaction.

CONS: There is nothing to dislike about Podium because, for me, it makes things more effortless by sending review links using an online platform. It's one of a kind tool that simplifies the process of customer engagement.

PROS: Getting in touch with our clients is now made fast and easy with Podium. I like that our profile information is not being given away to keep us secured at all times. Podium is a one of a kind smart app because it is in sync with our operational hours. Customers receive a message indicating our opening and closing times and making sure that we will get back to them as soon as we resume operations.

CONS: I can say that Podium is an established application that is meant to encourage customer interaction for businesses of all sizes. I like that I can see messages and reply to them instantly. However, it seems that the notification feature is not working well because I don’t hear any alarms or reminders from either my laptop or smartphone. System issues are expected from time to time, but the good thing is that it does not have a significant impact on the business itself. Other than that, I can say that I’ve got no significant issues with Podium, and they should continue improving the platform for our satisfaction.

PROS: I have been using another platform for my customer reviews before. However, since I discovered the ease of using Podium, I never went back to my old brand. This particular platform does a great job of encouraging our clients to communicate with us quickly and straightforwardly. Also, we use this app to store their information to get in touch with them whenever necessary.

CONS: I think that Podium should allow us to take ownership of our chat convos with our clients. There are instances wherein their staff would initially reply to our clients, and in the middle of the conversation, we would have to join in because it's only us who can answer the queries. This kind of scenario can be somewhat confusing for the client, so it's better to assist them throughout the conversation for a smoother transaction process.