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ProcessMaker Review

ProcessMaker
Our score: 8.6 User satisfaction: 90%

What is ProcessMaker?

ProcessMaker is an online software program that automates form based, approval driven workflow and improves the way information flows between data and systems. In particular, it provides an intuitive, drag-and-drop interface that makes it easy for business analysts to model approval-based workflows.

Futhermore, ProcessMaker is a cost effective and easy to use open source business process management (BPM) and workflow software application. It is extremely efficient, lightweight, and has one of the lowest overheads of any workflow software in the industry. Subject matter experts and business analysts choose ProcessMaker as their workflow software solution because they can accomplish more and communicate with their technical teams more efficiently.

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Overview of ProcessMaker Benefits

ProcessMaker workflow software features an extensive toolbox which provides the ability to easily create digital forms and map out fully functioning workflows. The software is completely web based and accessed via any web browser, making it simple to manage and coordinate workflows throughout an entire organization, including user groups and departments. Its Process Designer provides an intuitive drag-and-drop process modeling tool that is 100% web based and allows users to create and edit process diagrams using the BPMN 2.0 standard (Business Process Modeling Notation).

There is also the Output Document Builder which helps create electronic receipts, letters, confirmations, invoices, contracts or any other type of printable output document that can be added to activities where a printable form needs to be generated with auto-filled information collected during the process. Users can create roles, groups, and departments as well to customize processes for the unique structure, reporting requirements and chain of command in the organization, from managing leaves to shift case loads.

Its dashboards and key performance indicators (KPI) provide decision makers with full visibility to see how processes and employees are performing. There are nearly unlimited options for creating personalized dashboards. Users can also keep track of the progress of requests they have initiated or requests that require their input.

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Overview of ProcessMaker Features

  • Rest API
  • Process Designer
  • Responsive Form Designer
  • Dashboards and KPIs
  • Output Document Builder
  • User Portal and Cases Inbox
  • User Management

ProcessMaker Position In Our Categories

Since businesses have distinctive business wants, it is practical they abstain from getting a one-size-fits-all, “perfect” software. Just the same, it would be difficult to chance on such an app even among recognizable software products. The correct thing to undertake should be to jot down the various critical functions that call for a examination like crucial features, pricing, technical skill competence of the users, organizational size, etc. Then, you should do the research systematically. Browse through some of these ProcessMaker evaluations and check out each of the software systems in your shortlist more closely. Such detailed product research ensure you stay away from unfit applications and pay for the one that offers all the benefits your company requires to achieve growth.

Position of ProcessMaker in our main categories:

TOP 50

ProcessMaker is one of the top 50 Business Process Management Software products

TOP 50

ProcessMaker is one of the 50 Workflow Management Software products

Each enterprise has its own characteristics, and may require a special Business Process Management Software solution that will be designed for their business size, type of customers and employees and even particular niche they support. We advise you don't count on locating a perfect software that will work for each business regardless of their history is. It may be a good idea to read a few ProcessMaker Business Process Management Software reviews first and even then you should remember what the solution is intended to do for your company and your employees. Do you need an easy and intuitive service with only basic features? Will you actually make use of the advanced functionalities needed by pros and large enterprises? Are there any specific tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to get a reliable service that will match your budget.

How Much Does ProcessMaker Cost?

ProcessMaker Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are ProcessMaker pricing details?

ProcessMaker Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

ProcessMaker payment information for enterprise pricing is available only upon request. Please contact the company for further information.

User Satisfaction

Positive Social Media Mentions 44
Negative Social Media Mentions 4

We are aware that when you decide to purchase a Business Process Management Software it’s important not only to see how experts evaluate it in their reviews, but also to check whether the actual clients and companies that use it are actually content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ProcessMaker reviews across a broad array of social media sites. The data is then presented in a simple to understand way showing how many customers had positive and negative experience with ProcessMaker. With that information at hand you should be equipped to make an informed business decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for ProcessMaker?

No information available.

ProcessMaker User Reviews

ProcessMaker average rating:

Average score
4.1/5 (14 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

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The most favorable review

Valerie

PROS: It allows us to be more organized with our processes. We can manage and process requests fast and implement new procedures easily. We don't even have to be experts in programming to do this. Its interface is also simple to use and their support team is very responsive.

CONS: They should widen their community scope as its very limited.

Reviewed 5 years ago

Read full review >

The least favorable review

Lavina

PROS: No programming skills are needed to create the workflow. It allows us to easily create workflows without prior experience, making it convenient for us non-developers. The API and database links all make the process effective and it's easy to add functions.

CONS: It should provide more user access and features in the user settings. It should also allow access configuration so we can limit which users can access a particular type of file.

Reviewed 4 years ago

Read full review >

More reviews from 14 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Simplifies our workflow

Read full review >
Arnulfo
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.11.2021 Company Size: More than 100 Employees Industry: N/A

PROS: It simplifies complicated processes in our company. Its drag and drop function is also easy to use and doesn't require any programming skills.

CONS: Because it is written in gulliver, programmers can't write codes in other programming languages.

What do you think about this review?

Great Poor

Great in automating processes

Read full review >
Vernie
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 25.10.2021 Company Size: More than 100 Employees Industry: N/A

PROS: We can easily manage our team's workload and improve our customer management. Automating our company process is also very simple.

CONS: It can be slow when it comes to obtaining documents and sending them to the processor.

What do you think about this review?

Great Poor
Show More User Reviews (14)

Simple to use

Read full review >
Roosevelt
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 16.09.2021 Company Size: More than 100 Employees Industry: N/A

PROS: In a few days, you can successfully create workflows. We can also create applications with systems integration. It also allows us to add plugins without affecting the functions of the application. This is my favorite feature thus far. As a bonus, it allows users with minimal expertise in programming to navigate the application without confusion.

CONS: It is not simple to use especially the upgraded version. The workflows have to be re-tested to make sure it is not affected by the upgrades. The UI also needs an update. Currently, it looks outdated. They need to modernize their overall look. The mobile app also lags when there are complex dynaforms and custom javascript/JQuery implementations. Performance issues also occur whenever open cases exceed a certain number.

What do you think about this review?

Great Poor

I love this BPM tool

Read full review >
Vinnie
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 11.08.2021 Company Size: More than 100 Employees Industry: N/A

PROS: It integrates well with LDAP, allowing us to improve our business processes. Its interface is also easy to navigate. It has folders for inbox, drafts, and participate. To add to this, it also loads fast and is organized. It has columns for sent by, due date, modified by, and priority. And because it integrates with our email, we can keep updated on what's happening.

CONS: The flexibility of the modeling feature can still be improved. Adding more libraries will make the process much more effective.

What do you think about this review?

Great Poor

Automation of workflow processes became easier

Read full review >
Daren
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 01.07.2021 Company Size: More than 100 Employees Industry: N/A

PROS: ProcessMaker is easy to use and it offers automation for different languages. This makes us very satisfied.

CONS: The version 2.x and 3.x have slow updates.

What do you think about this review?

Great Poor

It is an awesome platform

Read full review >
Lavina
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 14.06.2021 Company Size: More than 100 Employees Industry: N/A

PROS: No programming skills are needed to create the workflow. It allows us to easily create workflows without prior experience, making it convenient for us non-developers. The API and database links all make the process effective and it's easy to add functions.

CONS: It should provide more user access and features in the user settings. It should also allow access configuration so we can limit which users can access a particular type of file.

What do you think about this review?

Great Poor

I am very happy with ProcessMaker

Read full review >
Lenore
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 16.05.2021 Company Size: More than 100 Employees Industry: N/A

PROS: It enhanced our management processes. It fixed our workflows and allowed us to improve task management.

CONS: It is quite expensive. Some features that my business need is not included yet so it has to be customized for us.

What do you think about this review?

Great Poor

I love ProcessMaker

Read full review >
Winfield
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.03.2021 Company Size: More than 100 Employees Industry: N/A

PROS: It is the best project management tool out there. It allows us to get reports on our processes. Furthermore, its solutions are meant for small businesses because it is free of charge. It is also simple to track calls and product alerts.

CONS: It still needs improvement. Some aspects of it are difficult to correct.

What do you think about this review?

Great Poor

It helps us with our processes

Read full review >
Valerie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.01.2021 Company Size: More than 100 Employees Industry: N/A

PROS: It allows us to be more organized with our processes. We can manage and process requests fast and implement new procedures easily. We don't even have to be experts in programming to do this. Its interface is also simple to use and their support team is very responsive.

CONS: They should widen their community scope as its very limited.

What do you think about this review?

Great Poor

Offers practicality and customizability

Read full review >
Price
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.01.2021 Company Size: More than 100 Employees Industry: N/A

PROS: It is super easy to use and gives you all the necessary tools your business needs.

CONS: The response to inquiries could be a bit faster. Other than this, it has been great so far.

What do you think about this review?

Great Poor

ProcessMaker is a great end to end automation tool

Read full review >
Samir
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 27.05.2020 Company Size: More than 100 Employees Industry: N/A

PROS: It's easy to create forms, automated email, mobile support, and API integration using ProcessMaker. The customer service is also well-equipped with the proper knowledge to help us accomplish our tasks.

CONS: It doesn't integrate with Kafka and HDFS. It also doesn't export files to JPG or PNG.

What do you think about this review?

Great Poor

ProcessMaker is the best

Read full review >
Dorcas
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 23.05.2020 Company Size: More than 100 Employees Industry: N/A

PROS: It ensures flexibility and fast growth response. This ensures that we can create and automate our processes effectively.

CONS: It's difficult to create business processes for government offices, broadcasting facilities, and cash registers.

What do you think about this review?

Great Poor

Great project assistant

Read full review >
Nash
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 18.05.2020 Company Size: More than 100 Employees Industry: N/A

PROS: It is useful in building frameworks to coordinate your teams and projects. This makes automating business processes very easy.

CONS: There should be an accessibility library. It can give users flexibility when it comes to modeling features.

What do you think about this review?

Great Poor

It is highly functional

Read full review >
Arnold
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 15.05.2020 Company Size: More than 100 Employees Industry: N/A

PROS: The interface is easy to use, allowing you to create workflows that are fit for your company, I also love the dynaforms, the database management, and the process management.

CONS: It can be hard to learn it at first, but as you go along the way it gets easier to learn the functions.

What do you think about this review?

Great Poor
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ProcessMaker user reviews

Simplifies our workflow

Read full review >
Arnulfo
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.11.2021 Company Size: More than 100 Employees Industry: N/A

Great in automating processes

Read full review >
Vernie
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 25.10.2021 Company Size: More than 100 Employees Industry: N/A

Simple to use

Read full review >
Roosevelt
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 16.09.2021 Company Size: More than 100 Employees Industry: N/A

I love this BPM tool

Read full review >
Vinnie
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 11.08.2021 Company Size: More than 100 Employees Industry: N/A

Automation of workflow processes became easier

Read full review >
Daren
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 01.07.2021 Company Size: More than 100 Employees Industry: N/A
Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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