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ProProfs Survey Maker Review

ProProfs Survey Maker
Our score: 8.4 User satisfaction: 90%

What is ProProfs Survey Maker?

ProProfs Survey Maker is a powerful and easy to use online survey solution designed for educators, marketers, event planners, and organizations. Built with a drag and drop user interface and mobile-friendly features, the survey tool is used for collecting customer feedback, conducting market research and demographic analysis, evaluating course effectiveness, and other goals or activities. With ProProfs Survey Maker, designing and creating online surveys of any type is a breeze, whether they are simple or sophisticated. The software permits users to choose from a selection of survey templates which they can customize by adding logos, background images, colors, and call-to-action buttons.

The intuitive online survey software, furthermore, helps users easily reach out to people by allowing them to share surveys and questionnaires in various ways – share surveys on Facebook, Twitter, and other social media sites; send them via email, and publish on websites and blogs. After users deliver their surveys, ProProfs Survey Maker provides them with the ability to track how respondents are answering their surveys. They will be able to obtain information about their respondents instantly and access detailed survey reports in real time. With such excellent survey reporting and analytics, they can gain insights into the responses and choices of survey takers.

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Overview of ProProfs Survey Maker Benefits

Add Scoring To Surveys To Analyze Responses Faster

Among the powerful features offered by ProProfs Survey Maker is that it provides users with the ability to create different types of scored questionnaires. In scored questionnaires; points, rates, grades, or values are assigned to the feedback, answers, or options given or chosen by the respondents. Therefore, users can quickly analyze responses, as they are able to apply a scoring system to their surveys and questionnaires.

The types of scored questionnaires that can be created using the online survey software include scored surveys, scored quizzes, scored personality quizzes, and NPS (Net Promoter Score). For instance, if they want to determine if their current customers will most likely repurchase from their company, or if their employees will possibly promote the company to friends or family; the software lets them create an NPS or Net Promoter Score survey. This survey measures customer loyalty as well as the loyalty of brand associates, partners, and employees.

Enable Skip Logic Or Branching

As users create online surveys, ProProfs Survey Maker lets users configure the features within their surveys. For instance, they can activate skip logic or branching for surveys. This feature enables them to remove questions that are not relevant to certain groups of respondents. Thus, respondents will be routed to subsequent questions based on the answers they give.

Hide Questions And Add Private Notes

Another way to configure online surveys using the software is by adding private notes. In this feature, users will be able to hide some fields and questions from their respondents, which can only be viewed by themselves and their administrators. Once respondents are done taking the surveys, users can access these hidden questions and fields from  ProProfs Survey Maker’s survey report section, and add their own notes or responses.

Custom Survey Themes

In ProProfs Survey Maker, online surveys can be customized to match one’s branding. The software has pre-defined survey themes that users can customize. Thus, they will be able to create their own custom survey themes by adding their own logo, changing the colors of texts in their surveys, choosing fonts they like, and setting up all the call-to-action buttons they want. Additionally, they can also create welcome and thank you pages for their surveys. With such survey design capabilities, users can gain more respondents, increase response rates, and make their brand stand out.

Embed Surveys On Websites or Blogs

ProProfs Survey Maker also provides users with the capability to easily share surveys. The software allows them to embed surveys to their websites and blogs. Furthermore, they can incorporate a survey into their blog or website as a pop-up survey.

Gain Insights Into Respondents’ Choices

With ProProfs Survey Maker, analyzing survey results and data is simplified. This is because the software is equipped with powerful survey report features. Users will be able to track all the activities across their surveys since the last time they log in to their ProProfs Survey Maker account. This includes the ability to view the email IDs and IP addresses of the survey takers. Also, the software permits them to view in a centralized location all reports related to the surveys they created, and drill down into the details of each report.

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Overview of ProProfs Survey Maker Features

  • Scored Surveys And Questionnaires
  • Enable Survey Logic
  • Private Survey Notes
  • Manage Users And Groups
  • Page And Section Breaks
  • Image And Video Support
  • Pre-defined Custom Themes
  • Fonts, Colors, And Images
  • Welcome And Thank You Pages
  • Custom Completion Pages
  • Full White Label Surveys
  • Embed Surveys On Websites Or Blogs
  • Send Surveys Via Email
  • Mobile-Friendly Surveys
  • Track All Survey Activity
  • Capture Surve Takers Data
  • Get Insights Into Responses
  • View Data As Charts And Graphs
  • Download Survey Reports And Dig Deeper

What Problems Will ProProfs Survey Maker Solve?

Scenario #1

Some companies apply guesswork in gauging customer satisfaction and loyalty. As a result, they are struggling in identifying who among their customers will most likely promote their products or services, or will probably switch to competitors’ offerings. With ProProfs Survey Maker, this guesswork can be eliminated. The software enables companies to conduct NPS or Net Promoter Score surveys so they can accurately measure the loyalty and satisfaction of their customers. Using NPS surveys, they can pinpoint the promotes and detractors for their products or services.

Scenario #2

Conducting online surveys is not only an effective method for collecting feedback from customers to analyze how satisfied and happy they are with the products and services delivered by a company, but it is also a good approach in evaluating the performance of a company’s customer support team. By creating and launching one-click surveys through ProProfs Survey Maker, companies can determine if their agents are providing excellent customer service to their customers, as this will reflect on customers’ feedback or responses.

Scenario #3

To establish a great brand, companies need to assess the value of their products and services.  Thus, they have to identify issues that affect the quality of their products and services, such as identifying bottlenecks in their product line and features that are lacking.  ProProfs Survey Maker addresses this concern by allowing companies to create surveys to gather feedback from their customers in relation to the products and services they are offering. This way, they will be able to create better products and deliver better services.

ProProfs Survey Maker Position In Our Categories

Because companies have particular business-related wants, it is logical that they avoid getting an all-in-one, ideal system. Just the same, it is hard to try to pinpoint such application even among well-known software systems. The right step to undertake should be to make a list of the various important aspects which demand research including crucial features, price plans, skill competence of staff, organizational size, etc. Next, you should follow through the research through and through. Browse through some of these ProProfs Survey Maker reviews and explore each of the solutions in your list more closely. Such all-encompassing product investigation makes sure you avoid unsuitable applications and subscribe to the one which has all the function your business requires for success.

Position of ProProfs Survey Maker in our main categories:

TOP 50

ProProfs Survey Maker is one of the top 50 Survey Tools products

It's important to realize that virtually no service in the Survey Tools category will be an ideal solution that can fulfill all the goals of all company types, sizes and industries. It may be a good idea to read a few ProProfs Survey Maker Survey Tools reviews first as some solutions might dominate just in a very narrow group of applications or be designed with a really specific type of industry in mind. Others might function with a goal of being easy and intuitive and therefore lack complex functions welcomed by more experienced users. You can also come across services that focus on a broad group of customers and provide a rich feature toolbox, but that in most cases comes at a more significant price of such a software. Make sure you're aware of your needs so that you buy a service that offers exactly the elements you search for.

How Much Does ProProfs Survey Maker Cost?

ProProfs Survey Maker Pricing Plans:

Free Trial

Basic

$14/mo.

Professional

$39/mo.

Business

$139/mo.

Enterprise

$299/mo.

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What are ProProfs Survey Maker pricing details?

ProProfs Survey Maker Pricing Plans:

Free Trial

Basic

$14/mo.

Professional

$39/mo.

Business

$139/mo.

Enterprise

$299/mo.

ProProfs Survey Maker offers four SMB and enterprise pricing plans for all users to choose from. All the plans can be availed either on a monthly or yearly subscription basis. Give the details a look, and select the best plan for your business:

Basic

  • $14/mo. – Billed Monthly
  • $7/mo. – Billed Annually
  • Unlimited Surveys
  • Unlimited Responses
  • Email Support
  • Set The Number Of People Who Can Create And Manage Your Surveys

Professional

  • $39/mo. – Billed Monthly
  • $19/mo. – Billed Annually
  • Unlimited Surveys
  • Unlimited Responses
  • Logo, Branding & Themes
  • Survey Scoring
  • Web Forms
  • Branching And Skip Logic
  • Accept File Uploads
  • Email/Phone Support
  • 500MB – Upload Videos, Docs & Files
  • Set The Number Of People Who Can Create And Manage Your Surveys

Business 

  • $139/mo. – Billed Monthly
  • $69/mo. – Billed Annually
  • Unlimited Surveys
  • Unlimited Responses
  • 1 Instructor – Assign An Instructor Who Can Create And Manage Your Surveys
  • Logo, Branding & Themes
  • Survey Scoring
  • Web Forms
  • Branching And Skip Logic
  • Accept File Uploads
  • Email/Phone Support
  • 1GB – Upload Videos, Docs & Files
  • Quiz & Poll Maker – $960 Value
  • Advanced Reporting Tools
  • Enterprise-Level Security
  • API, Single Sign-On Integration
  • Offline Authoring With Excel
  • Notifications & Report Sharing
  • White Label
  • 1000 Private User Accounts
  • 20 Groups & Classroom
  • 1 Instructor – Set The Number Of People Who Can Create And Manage Your Surveys

Enterprise

  • $299/mo. – Billed Monthly
  • $199/mo. – Billed Annually
  • Unlimited Surveys
  • Unlimited Responses
  • Unlimited Instructors – Assign An Instructor Who Can Create And Manage Your Surveys
  • Logo, Branding & Themes
  • Survey Scoring
  • Web Forms
  • Branching And Skip Logic
  • Accept File Uploads
  • Email/Phone Support
  • Unlimited – Upload Videos, Docs & Files
  • Quiz & Poll Maker – $2,520 Value
  • Advanced Reporting Tools
  • Enterprise-Level Security
  • API, Single Sign-On Integration
  • Offline Authoring With Excel
  • Notifications & Report Sharing
  • Whit Label
  • Unlimited Private User Accounts
  • Unlimited Groups & Classroom
  • Organizational Data Oversight, Security And Ownership
  • Organization-Wide Collaboration
  • Centrally-Managed Enterprise
  • Unlimited Instructors
  • On-Boarding & Success Manager
  • Unlimited Instructors – Set The Number Of People Who Can Create And Manage Your Surveys

User Satisfaction

Positive Social Media Mentions 79
Negative Social Media Mentions 6

We know that when you choose to purchase a Survey Tools it’s crucial not only to find out how experts evaluate it in their reviews, but also to check if the actual users and companies that purchased it are indeed satisfied with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ProProfs Survey Maker reviews across a broad range of social media sites. The information is then displayed in a simple to understand form revealing how many users had positive and negative experience with ProProfs Survey Maker. With that information at hand you should be equipped to make an informed business decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Dutch
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for ProProfs Survey Maker?

ProProfs Survey Maker supports integration with the following email marketing and content management solutions:

  • MailChimp
  • WordPress
  • Salesforce
  • Campaign Monitor
  • Constant Contact

ProProfs Survey Maker User Reviews

ProProfs Survey Maker average rating:

Average score
4.6/5 (25 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

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The most favorable review

Anonymous Reviewer

PROS: Easy to use engaging and readymade templates for collecting consumer data. It gives a personalized touch, and one could even add their brand logo and themes. We create polls and scored surveys on different topics, and this tool offers real-time survey responses.

CONS: We haven’t had any issues with this fantastic tool so far.

Reviewed 4 years ago

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The least favorable review

Anonymous Reviewer

PROS: The best aspects would probably be the large library of ready to use templates which they provide. There have been many cases where we’ve just used one of the templates without making any changes at all.

CONS: Honestly, there’s no real aspect where I’ve found this tool to be lacking, but there are random glitches that occur sometimes. If they are resolved, it would be great.

Reviewed 6 years ago

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More reviews from 25 actual users:

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  • Most negative

Highly customizable survey tool

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Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 03.03.2023 Company Size: N/A Industry: N/A

PROS: The interface is intuitive and easy to use, making it simple for me to create surveys that meet my specific needs. I appreciate the customizable and flexible design options, which allow me to create surveys that are tailored to my requirements. The advanced reporting and analytics features are also noteworthy, providing valuable insights into survey results.

CONS: The free plan has limited response limits, which can be problematic.

What do you think about this review?

Great Poor

Highly customizable survey tool

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Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 03.03.2023 Company Size: N/A Industry: N/A

PROS: The interface is intuitive and easy to use, making it simple for me to create surveys that meet my specific needs. I appreciate the customizable and flexible design options, which allow me to create surveys that are tailored to my requirements. The advanced reporting and analytics features are also noteworthy, providing valuable insights into survey results.

CONS: The free plan has limited response limits, which can be problematic.

What do you think about this review?

Great Poor
Show More User Reviews (25)

Best tool for creating on-brand surveys

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Neha Bansal
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 04.07.2022 Company Size: 51-100 Employees Industry: Computer Software

PROS: ProProfs Survey Maker offers a wide range of customization options, from selecting the look and feel of the survey to adding custom branding elements such as logos and colors. This helps ensure that each survey aligns with the overall brand image of our company.

CONS: There have been a few glitches with the email-sending functionality, which can be a hindrance sometimes.

What do you think about this review?

Great Poor

Creates Survey Forms in Minutes!

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Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.11.2021 Company Size: More than 100 Employees Industry: Business Supplies and Equipment

PROS: We started using ProProfs Survey Maker because we wanted to capture our employee feedback instantly after any event or session took place. We get to keep the identity anonymous that helps our employees speak openly about their views easily. This way we get to improve our upcoming sessions and build a healthy work culture.

CONS: So far not sure if we have any problems with the use of the survey maker tool. Also because our use is limited to a certain limit. So, I’d say nothing in particular in our use of a year. We haven’t found issues with the product.

What do you think about this review?

Great Poor

We are more efficient with ProProfs

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Ludwig
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 05.10.2021 Company Size: More than 100 Employees Industry: Music

PROS: ProProfs enables us to create survey forms that match our data collection needs. It helps us find the right words for our questionnaires.

CONS: I am extremely satisfied with and have found nothing to dislike about ProProfs so far.

What do you think about this review?

Great Poor

Comprehensive and easy to use

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Dolly
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 25.09.2021 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: ProProfs allows us to create mobile-friendly forms and share our surveys on our website or through email. It lets us understand our market better and get business ideas from the responses of our clients.

CONS: We would have a better experience with ProProfs if they would provide a sample survey that would facilitate a better understanding of product use. The software’s UI design would also benefit from some enhancements.

What do you think about this review?

Great Poor

Best survey maker to gain marketing insights

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Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.09.2021 Company Size: 51-100 Employees Industry: Design

PROS: Easy to use engaging and readymade templates for collecting consumer data. It gives a personalized touch, and one could even add their brand logo and themes. We create polls and scored surveys on different topics, and this tool offers real-time survey responses.

CONS: We haven’t had any issues with this fantastic tool so far.

What do you think about this review?

Great Poor

Tool with Versatile Question Types

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Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.09.2021 Company Size: 1-10 Employees Industry: N/A

PROS: We were looking for a survey maker tool with a variety of question types. After considering numerous recommendations, we chose ProProfs Survey Maker. For over a month, we have been using this tool to create numerous question types like rating scale question, Net Promoter Score question, ranking type question, and so on. In fact, we're amazed to see a wide range of 20 question types. Be it any type of survey, you can customize the survey questions based on your requirements. Overall, it has been a good time using the ProProfs Survey Maker tool.

CONS: So far, there have been no significant issues. Specific minor issues cropped up, but the customer support team promptly solved it.

What do you think about this review?

Great Poor

Beautiful Surveys Ready in Less than 5 Minutes

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swadha mishra
3/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.08.2021 Company Size: 51-100 Employees Industry: Internet

PROS: We run an eCommerce company and we always look forward to customer feedback to improve our services better. But at the same time, we like the fact that ProProfs Survey Maker lets us do that in our own style. We can customize and add branding to our surveys and send them out hassle-free.

CONS: No complaints so far. The product is awesome and makes our work so easy as we’ve already got access to 100+ beautiful survey templates.

What do you think about this review?

Great Poor

Create NPS Surveys in minutes

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Vidushi Dubey
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 18.08.2021 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: Sending a survey to your contacts couldn’t have been easier. ProProfs survey maker offers various sharing options, including email, direct link, website embedding, popup, and social sharing, along with the convenient option to take a print for hard copies. We can bulk-import the contact list to share surveys with multiple leads in one go, which is automated and efficient.

CONS: We have been using ProProfs Survey Maker for 3 years now, and there haven’t been any issues with this software.

What do you think about this review?

Great Poor

ProProfs match our survey creation needs perfectly

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Jessika
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 04.07.2021 Company Size: More than 100 Employees Industry: Transportation/Trucking/Railroad

PROS: ProProfs has an excellent UI design and is extremely user-friendly. It is a great tool for creating online polls and surveys.

CONS: We encounter issues with the dropdown list and survey size controls when using the software in modern mode. ProProfs works better for us in classic mode.

What do you think about this review?

Great Poor

Simple and powerful tool

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Jovanny
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.06.2021 Company Size: 11-50 Employees Industry: N/A

PROS: ProProfs is a straightforward tool equipped with a great collection of templates that allow users to create quality survey forms.

CONS: There are times when we encounter problems with accessing the software using our phones.

What do you think about this review?

Great Poor

Create a Poll and Score Survey

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Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

3/5

Ease of Use

Published on: 14.06.2021 Company Size: 51-100 Employees Industry: Information Technology and Services

PROS: Using the polls and scores option of ProProfs Survey Maker, we could give an engaging and personalized touch to our surveys. It is one of the best ways to know the sentiments of your customers and employees alike. While polls helped us collect instant feedback with ease, scores allowed us to spot our most loyal customers.

CONS: So far, it has been a great ride with ProProfs Survey Maker.

What do you think about this review?

Great Poor

Perfect for Creating and Customizing Surveys

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Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 09.04.2021 Company Size: N/A Industry: N/A

PROS: ProProfs Survey Maker made it extremely easy for us to build surveys, customize them, and share with a larger audience. Its set of beautiful templates and various survey questions were tremendously helpful in creating the right surveys for a specific audience. We could also add branching and scoring logic to surveys so that our respondents get a personalized experience. The best part about the tool is the various question types it offers - multiple choice, checkbox, rating scale, and many more. All in all, I had a wonderful experience using this tool.

CONS: Nothing specific. Just a few glitches appeared, but they were so basic that we could solve them on our own.

What do you think about this review?

Great Poor

Cost-effective and efficient solution

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Ed
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 02.03.2021 Company Size: More than 100 Employees Industry: N/A

PROS: ProProfs allows users to sign in using other platform accounts. There are plenty of available resources online to help users learn how to navigate their website. It has features that allow for creating different survey forms. It is capable of meeting the demands of different companies.

CONS: ProProfs could be improved in terms of user-friendliness. It is easy to sign in, but the rest of the process of creating surveys can be quite challenging. Users have to learn how to fully navigate the platform in order to ensure that no errors will be introduced to the survey forms.

What do you think about this review?

Great Poor

Great experience with ProProfs

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Fabiola
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.02.2021 Company Size: 11-50 Employees Industry: Broadcast Media

PROS: ProProfs makes a significant positive impact on our company. It has a versatile and user-friendly interface. We also highly appreciate its NPS measurement tools.

CONS: We have found nothing to dislike about ProProfs so far. Its desktop website looks a little different from the mobile version but both versions work well. We haven’t found any use for its social media integrations yet. However, we think it can be advantageous for companies in need of publicity tools to have this.

What do you think about this review?

Great Poor

A Great Feedback Capture Tool

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Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 20.01.2021 Company Size: N/A Industry: N/A

PROS: The best part about ProProfs Survey Maker is the 100+ survey templates and the vast library of ready-made questions it provides. Capturing feedback from respondents is incredibly easy with this tool. We could create a variety of surveys - in-app surveys, polls, NPS, popup surveys, and share them quickly with respondents via social media or emails and embed them in our knowledge base and websites. Easy customization and insightful reports were the other aspects that we loved about this tool.

CONS: We did not face any major issue while working with the product, except a few bugs for which we received complete help from ProProfs’ support team.

What do you think about this review?

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Reliable solution

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Tomas
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 19.01.2021 Company Size: More than 100 Employees Industry: Education Management

PROS: ProProfs is an excellent software for creating surveys. Even only with little technical knowledge, we are able to easily embed forms into our website, thanks to this software.

CONS: I hope they would enhance the software to allow for input of more detailed survey responses.

What do you think about this review?

Great Poor

Awesome survey platform

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Afton
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 03.07.2020 Company Size: More than 100 Employees Industry: N/A

PROS: ProProfs is free and easy to use. It has great features for creating different types of survey questionnaires. It gives users the opportunity to browse surveys that other users have created. Moreover, it provides users with time-based quizzes that they are free to take.

CONS: The platform accepts questions from anyone so the quality of some are compromised. The answer to some of the questions is incorrect or not one of the options.

What do you think about this review?

Great Poor

Free and user-friendly tool

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Blair
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.06.2020 Company Size: 11-50 Employees Industry: E-Learning

PROS: ProProfs gives us the option to sign in with several other platform accounts. Product documentation is widely available on the internet, particularly on Youtube, so it is easy to learn how to use it. We rely on it for creating, sharing, and embedding our website with various types of surveys. It provides us with a number of templates and allows us to put into it as many questions as necessary. We love that we don’t need to pay to get unlimited access to survey creation.

CONS: I hope they would make email notifications available for the free plan as well.

What do you think about this review?

Great Poor

One of the best survey tools

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Delilah
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.06.2020 Company Size: More than 100 Employees Industry: Construction

PROS: This software helps you gain insight into the needs of your customers. It also allows you to track your customer satisfaction ratings.

CONS: I have nothing to dislike about this product. On the contrary, I highly appreciate its positive impact on companies like ours.

What do you think about this review?

Great Poor

Excellent features for creating surveys

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Lori
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 24.05.2020 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: This software is versatile and easy to use. It equips us with great features, gives us the option to integrate multimedia, and allows us to create aesthetically pleasing surveys. It also enables us to work effortlessly with its ready set of questions and templates.

CONS: We haven’t had any major concerns with regard to product use. There were minor issues but those were quickly resolved thanks to their excellent customer support service.

What do you think about this review?

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Easy to use

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Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 30.09.2019 Company Size: More than 100 Employees Industry: Food & Beverages

PROS: The best aspects would probably be the multi-lingual support and the templates that are provided by ProProfs. Making surveys in the languages of our choice is very helpful when targeting specific groups.

CONS: The few issues that we have come across don’t really have much to do with the implementation or overall usage of the product. Just a few technical bugs which were resolved as soon as we got in touch with their support team.

What do you think about this review?

Great Poor

One of the easiest tools to use

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Anonymous Reviewer
3/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.05.2019 Company Size: 11-50 Employees Industry: Chemicals

PROS: The best aspects would probably be the large library of ready to use templates which they provide. There have been many cases where we’ve just used one of the templates without making any changes at all.

CONS: Honestly, there’s no real aspect where I’ve found this tool to be lacking, but there are random glitches that occur sometimes. If they are resolved, it would be great.

What do you think about this review?

Great Poor

Awesome Survey tool to know customers bette

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Anonymous Reviewer
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.04.2019 Company Size: 51-100 Employees Industry: Financial Services

PROS: Besides helping us with creating awesome surveys, the software provided a comprehensive report that enabled us to interpret the survey results. Thanks to the reports, we could actually analyze the data and get a holistic picture of what the respondents think about our product. Another thing that I loved about this software is the various options it provides to make the survey attractive. We could include images and videos in the survey just to keep the respondents engaged.

CONS: I didn’t find any major issue with the software, but yes, its user interface can be improved for a better experience.

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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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