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SurveySparrow Review

SurveySparrow
Our score: 8.0 User satisfaction: 100%

What is SurveySparrow?

SurveySparrow is a survey and feedback management platform that allows businesses to create and administer surveys for determining the pulse of their employees and their customers. The software allows users to build and distribute surveys as natural as they can be, prompting genuine and authentic answers, comments, and opinions from respondents.

Employee Pulse Surveys helps companies create a working environment that is conducive to employee growth, collaboration, and better productivity among others. On the other hand, Customer Pulse Surveys helps companies and organizations identify what empowers their customers to purchase or avail their products and services, what ticks them off, and what makes them come back.

SurveySparrow is built to help with both, providing users with a crystal clear picture of what the sentiments of their target audience are and harness the power of feedback to steer their business towards a better, more profitable direction.

Overview of SurveySparrow Benefits

With SurveySparrow, you can craft professional-looking surveys effortlessly and have a very high 40% completion rate. You can distribute your surveys via multiple channels, enabling you to reach your target audience easily and quickly.

SurveySparrow helps your company create and maintain an awesome workplace where workers are satisfied with their conditions and empowered to deliver maximum output at every turn.

With this survey and feedback management too, you are able to determine the pulse among your workers, see their engagement, and know what drives them to work better. It also helps you see beyond their capabilities and discover their potential for growth as well as identify what drives attrition and how to reduce, if not eliminate it.

As a customer pulse survey application, SurveySparrow allows you to engage customers and discover the flaws of your products and services and collect feedback from your clients on how you can further improve their quality.

Deep customer insights help you determine what makes them satisfied or dissatisfied with your product or about your brand and find out who are your loyal customers and detractors. It is also an effective tool to discover how you fare against the competition, identify areas where you excel and lag behind, and what you can do to keep up, if not get ahead.

Overview of SurveySparrow Features

  • Survey Builder
  • Multiple Channels for Survey Sharing
  • Deep Insights
  • Mobile-First Surveys
  • Recurring Surveys
  • Audience Management

What Problems Will SurveySparrow Solve?

A. Automate surveys at scheduled intervals

John, an HR manager, opts to imlement Employee pulse Surveys fortnightly, to gauge their engagement with the workplace. The surveys are short (10 questions each) and he wants to utilize the automation feature so that they will go out every two weeks without his intervention.

With SurveySparrow, he can do precisely that. The software’s recurring survey feature lets users automate the surveys to send to the respondents at scheduled intervals. Configure it once and watch the results flow in.

B. Display logic to set conditions

Jonathan is making a survey as part of his thesis on Water treatment. The question no.5 focuses on rainwater harvesting and the next five questions in this survey are relevant to the respondent only if they answered ‘Yes’ to the 5th question. If they answer ‘No’ to that particular question, a different set of questions should be asked.

Quite easy. With Display logic, you can pick to ask questions to respondents by tracking their response to previous questions. Display logic is used to filter questions based on various criteria such as Previous questions responses, Respondent, and Share. You can also set multiple conditions to skip questions using this feature.

C. Monthly billing & Refunding

Samantha is the Customer Director of an Apparel company. She is running a survey amongst her customers to measure their response to a new line of scarves. She plans to implement the survey among 5000 respondents but her current plan limits the number of respondents to 1000. Samantha is not keen on moving permanently o a higher plan just to avail the feature of unlimited respondents.

No worries. SurveySparrow permits monthly billing, a feature not offered by its competitors. Samantha needs to upgrade to a higher plan just for a month and if she desires to move down to her regular plan later, she can do so at any point without losing out by paying for a year. Moreover, SurveySparrow provides a pro-rated refund based on how much time is left on your current plan.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

SurveySparrow Position In Our Categories

Bearing in mind companies have distinct business-related demands, it is rational they abstain from paying for an all-in-one, “perfect” software product. However, it is nearly futile to come across such an app even among widely used software solutions.
The rational thing to undertake can be to take note of the various key aspects that entail investigation such as essential features, costing, skill aptitude of staff, organizational size, etc. The second step is, you should double down on your product research exhaustively. Read some of these SurveySparrow evaluations and explore each of the software systems in your shortlist in detail. Such all-encompassing product investigation makes sure you avoid mismatched software solutions and pay for the system that meets all the features you require company requires in sustaining growth.

Position of SurveySparrow in our main categories:

TOP 200

SurveySparrow is one of the top 200 CRM Software products

TOP 100

SurveySparrow is one of the 100 Customer Experience Management Software products

TOP 50

SurveySparrow is one of the top 50 Survey Software products

SurveySparrow is also listed in the following subcategories:

There are trendy and widely used systems in each software category. But are they automatically the best fit for your organization’s special requirements? A trendy software product may have thousands of customers, but does it present what you require? For this reason, do not blindly invest in popular systems. Read at least a few SurveySparrow Survey Software reviews and mull over the aspects that you wish to have in the software such as the price, main features, available integrations etc. Then, choose a few solutions that fit your requirements. Try out the free trials of these apps, read online reviews, get information from the vendor, and do your investigation systematically. This in-depth research is certain to aid you choose the finest software platform for your organization’s special needs.

How Much Does SurveySparrow Cost?

SurveySparrow Pricing Plans:

Free Trial

Free plan

Free

Starter

$29/month

Plus

$49/month

Premium

$79/month

SurveySparrow offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Free plan

  • Up to 100 responses per month

Starter – $29/month or $19/month (annual billing)

  • Display Logic
  • 1000 responses per month
  • Custom Logo
  • Display Logic
  • Scoring

Plus – $49/month or $29/month (annual billing)

  • All Starter features
  • Auto Reminders
  • Unlimited Responses

Premium – $79/month or $49/month (annual billing)

  • All Plus features
  • Recurring Surveys

User Satisfaction

Positive Social Media Mentions 124
Negative Social Media Mentions 0

We realize that when you make a decision to buy Survey Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SurveySparrow reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SurveySparrow. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are SurveySparrow pricing details?

SurveySparrow Pricing Plans:

Free Trial

Free plan

Free

Starter

$29/month

Plus

$49/month

Premium

$79/month

SurveySparrow offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Free plan

  • Up to 100 responses per month

Starter – $29/month or $19/month (annual billing)

  • Display Logic
  • 1000 responses per month
  • Custom Logo
  • Display Logic
  • Scoring

Plus – $49/month or $29/month (annual billing)

  • All Starter features
  • Auto Reminders
  • Unlimited Responses

Premium – $79/month or $49/month (annual billing)

  • All Plus features
  • Recurring Surveys

What integrations are available for SurveySparrow?

SurveySparrow relies on Zapier to provide users with a large number of useful integrations.

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Reviewed By Jenny Chang
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