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SurveySparrow REVIEW

Survey Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.0

What is SurveySparrow?

SurveySparrow is a survey and feedback management platform that allows businesses to create and administer surveys for determining the pulse of their employees and their customers. The software allows users to build and distribute surveys as natural as they can be, prompting genuine and authentic answers, comments, and opinions from respondents.

Employee Pulse Surveys helps companies create a working environment that is conducive to employee growth, collaboration, and better productivity among others. On the other hand, Customer Pulse Surveys helps companies and organizations identify what empowers their customers to purchase or avail their products and services, what ticks them off, and what makes them come back.

SurveySparrow is built to help with both, providing users with a crystal clear picture of what the sentiments of their target audience are and harness the power of feedback to steer their business towards a better, more profitable direction.

Overview of SurveySparrow Benefits

With SurveySparrow, you can craft professional-looking surveys effortlessly and have a very high 40% completion rate. You can distribute your surveys via multiple channels, enabling you to reach your target audience easily and quickly.

SurveySparrow helps your company create and maintain an awesome workplace where workers are satisfied with their conditions and empowered to deliver maximum output at every turn.

With this survey and feedback management too, you are able to determine the pulse among your workers, see their engagement, and know what drives them to work better. It also helps you see beyond their capabilities and discover their potential for growth as well as identify what drives attrition and how to reduce, if not eliminate it.

As a customer pulse survey application, SurveySparrow allows you to engage customers and discover the flaws of your products and services and collect feedback from your clients on how you can further improve their quality.

Deep customer insights help you determine what makes them satisfied or dissatisfied with your product or about your brand and find out who are your loyal customers and detractors. It is also an effective tool to discover how you fare against the competition, identify areas where you excel and lag behind, and what you can do to keep up, if not get ahead.

Overview of SurveySparrow Features

  • Survey Builder
  • Multiple Channels for Survey Sharing
  • Deep Insights
  • Mobile-First Surveys
  • Recurring Surveys
  • Audience Management

What Problems Will SurveySparrow Solve?

A. Automate surveys at scheduled intervals

John, an HR manager, opts to imlement Employee pulse Surveys fortnightly, to gauge their engagement with the workplace. The surveys are short (10 questions each) and he wants to utilize the automation feature so that they will go out every two weeks without his intervention.

With SurveySparrow, he can do precisely that. The software’s recurring survey feature lets users automate the surveys to send to the respondents at scheduled intervals. Configure it once and watch the results flow in.

B. Display logic to set conditions

Jonathan is making a survey as part of his thesis on Water treatment. The question no.5 focuses on rainwater harvesting and the next five questions in this survey are relevant to the respondent only if they answered ‘Yes’ to the 5th question. If they answer ‘No’ to that particular question, a different set of questions should be asked.

Quite easy. With Display logic, you can pick to ask questions to respondents by tracking their response to previous questions. Display logic is used to filter questions based on various criteria such as Previous questions responses, Respondent, and Share. You can also set multiple conditions to skip questions using this feature.

C. Monthly billing & Refunding

Samantha is the Customer Director of an Apparel company. She is running a survey amongst her customers to measure their response to a new line of scarves. She plans to implement the survey among 5000 respondents but her current plan limits the number of respondents to 1000. Samantha is not keen on moving permanently o a higher plan just to avail the feature of unlimited respondents.

No worries. SurveySparrow permits monthly billing, a feature not offered by its competitors. Samantha needs to upgrade to a higher plan just for a month and if she desires to move down to her regular plan later, she can do so at any point without losing out by paying for a year. Moreover, SurveySparrow provides a pro-rated refund based on how much time is left on your current plan.

Awards & Quality Certificates

SurveySparrow Position In Our Categories

Position of SurveySparrow in our main categories:

500

SurveySparrow is one of the top 500 CRM Software products

50

SurveySparrow is one of the 50 Customer Experience Management Software products

50

SurveySparrow is one of the top 50 Survey Software products

500

SurveySparrow is one of the 500
CRM Software products

50

SurveySparrow is one of the 50
Customer Experience Management Software products

50

SurveySparrow is one of the 50
Survey Software products


SurveySparrow is also listed in the following subcategories:

Category:Position:Category:Position:
Feedback & Reviews Management Software#36
Category:Position:
Feedback & Reviews Management Software#36

Organizations have unique needs and requirements and no software platform can be perfect in such a scenario. It is pointless to try to find a perfect out-of-the-box software app that fulfills all your business requirements. The intelligent thing to do would be to adapt the system for your special needs, employee skill levels, finances, and other elements. For these reasons, do not hurry and pay for well-publicized trendy solutions. Though these may be widely used, they may not be the best fit for your particular needs. Do your research, investigate each short-listed platform in detail, read a few SurveySparrow reviews, call the seller for clarifications, and finally settle for the product that presents what you need.

How Much Does SurveySparrow Cost?

SurveySparrow Pricing Plans:

SurveySparrow offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Free plan

  • Up to 100 responses per month

Starter – $29/month or $19/month (annual billing)

  • Display Logic
  • 1000 responses per month
  • Custom Logo
  • Display Logic
  • Scoring

Plus – $49/month or $29/month (annual billing)

  • All Starter features
  • Auto Reminders
  • Unlimited Responses

Premium – $79/month or $49/month (annual billing)

  • All Plus features
  • Recurring Surveys

User Satisfaction

We realize that when you make a decision to buy Survey Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SurveySparrow reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SurveySparrow. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

124

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are SurveySparrow pricing details?

SurveySparrow Pricing Plans:

SurveySparrow offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Free plan

  • Up to 100 responses per month

Starter – $29/month or $19/month (annual billing)

  • Display Logic
  • 1000 responses per month
  • Custom Logo
  • Display Logic
  • Scoring

Plus – $49/month or $29/month (annual billing)

  • All Starter features
  • Auto Reminders
  • Unlimited Responses

Premium – $79/month or $49/month (annual billing)

  • All Plus features
  • Recurring Surveys

What integrations are available for SurveySparrow?

SurveySparrow relies on Zapier to provide users with a large number of useful integrations.

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