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SoGoSurvey Review

SoGoSurvey
Our score: 9.0 User satisfaction: 100%

What is SoGoSurvey?

A powerful survey software, SoGoSurvey offers users the ability to create and distribute surveys with a single click of a mouse, while being able to download, share and understand survey results. What’s amazing about the platform is that it lets you do these things even without undergoing training or comprehensive coding knowledge. Undoubtedly one of the leading players in the category, the tool brings to the table hundreds of features that make survey creation easy and even fun. This ease-of-use comes from the fact that SoGoSurvey comes with pre-defined survey templates from what it calls “survey banks,” which you can copy into your surveys.

Now, the efficacy of any survey hinges on how survey questions are made. The solution helps you accomplish this by allowing you to revise your questionnaire to your liking. It lets you add or delete questions when needed while being able to change or add languages based on your target participants. You also get to manipulate the type of questions you want to ask based on net promoter score, demographics and descriptive text, to name a few.

But what’s most striking about the app is its ability to make hidden or decision queries only visible when the need arises. And once you’re done with your survey, you can preview the same on your desktop, tablet or mobile device. With SoGoSurvey, you get to have absolute control over your surveys, able to give them that look and feel as the product lets you change colors, use templates and even upload backgrounds. Survey invites can be distributed and tracked via email or social media, which can likewise be filtered by language. In a nutshell, the tool’s ease-of-use, automation features, and suitability to just about any business or industry makes it one of the best platforms of its kind.

Overview of SoGoSurvey Benefits

This feature-rich platform has functionalities that help you come up with highly-effective surveys with a click of a mouse. But the software has much more benefits to offer than just easy survey creation. Here are some of them.

Works for Any Business

The fact that many SoGoSurvey users include corporate behemoths is a testament to the software’s effectiveness as a survey tool. SoGoSurvey does not discriminate when it comes to users, it can be used by any company who wishes to find out everything about anything. You can use it to survey your customers, market, patients or any demographic for that matter. Its enterprise-grade features are bound to help you get the job done and get the results you need.

Ease-of-Use

If there’s one thing the software is known for, is its ease-of-use. With SoGoSurvey, survey creation takes but a click of a mouse. You don’t need to have extensive knowledge of Javascript or coding skills to be able to use the system. It comes with ready-made templates that accelerate the survey creation process, just copy the templates onto your survey and your good to go. In addition, you can give your survey forms that look and feel to reflect your brand as it allows you to play with colors, themes and even upload background images.

Smart Question Creation

When you create surveys with the tool, it makes sure that you ask the right questions at the right time. This is made possible by its ability to pre-populate your surveys with questions that remain hidden until such time that they are needed to be asked. This is further complemented by a feature that lets you create matrix grid questions.

Multi-Language Support

Another nifty feature of the platform is its support of multiple languages. Depending on your target participants, you can create surveys using a variety of languages. This way, you get more accurate answers to your questions and therefore, the right results. Just type in the questions and the system automatically translates the text into your chosen language courtesy of a Microsoft API that manages the translation using Bing.

Powerful Reporting

What good are survey results if you’re not able to view and easily understand the results? The software generates reports that lets you easily get a grip on the survey results with the use of overall rated scores, graphical representations, and charts, which can be edited according to your needs. Data can come in the form of benchmarking, NPS score, and customer satisfaction scores, to name a few. But SoGoSurvey can do more than generate reports, it also lets you download, and share them via email or social media channels, with relevant parties automatically notified through preset rules and alerts.

Data Security

As the system is cloud-deployed, security is quite excellent. The vendor puts emphasis on the safety of your survey data with the use of top-of-the-line security technologies. This way, you can rest assured that all critical information are safe and sound, safe from prying eyes.

Overview of SoGoSurvey Features

  • Survey Templates
  • Multi-Language Surveys
  • Mobile-Optimized
  • Anonymous Surveys
  • Survey Invite Tracking
  • Survey Customization
  • Social Media Integration
  • Survey Data Security
  • Answer Merging Options
  • Email Alerts
  • Survey Invite Scheduling
  • Branching and Skip Logic
  • Survey Data Pre-Population
  • Diverse Question Types
  • In-Depth Analysis of Surveys
  • Survey Merging
  • Pool/Assessment Tools
  • Analysis of Survey Trends and Response Rates
  • Save and continue later
  • Email reminders
  • Email reports
  • Filter manager for reports
  • Rules and alerts
  • Save on next & autosave feature for participants
  • Reopen submitted response
  • Answer piping
  • Use own mail servers
  • Edit and delete a response
  • Send SMS

What Problems Will SoGoSurvey Solve?

SoGoSurvey is known to resolve numerous problems commonly faced by businesses creating surveys. The following are problem scenarios and their corresponding solutions that the platform offers.

Problem #1: Complicated Data Gathering

The software offers survey-as-a-platform features through an integrated system that is not only easy-to-use but also effectively handles complex data collection. What’s even better is that you can gather survey information online, which means that you can work on your surveys anytime, anywhere.

Problem #2: Cumbersome Survey Creation

SoGoSurvey is designed for ease-of-use and it delivers on this promise by automating the most complex of survey processes. With the platform, just about every aspect of a survey is automated with a single mouse click. From formulating questions to grading them, to assigning scores. The system does them all for you.

Problem #3: Data Breach and Loss

Security is ironclad as the platform sees to it that all critical survey information is securely stored. The vendor keeps all your information in Class IV data centers that use only the latest firewalls and are SOC2, SOC3, SSAE 16, SAS 70, PCI DDS and HIPAA compliant while guaranteeing 99.99% uptime. In-house data center operations are protected 24/7/365 by 6-level security. The system likewise uses two-factor authentication and even lets you set password expiration.

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

SoGoSurvey Position In Our Categories

Knowing that companies have particular business demands, it is only sensible that they avoid subscribing to an all-in-one, ideal software product. At any rate, it is hard to try to come across such a software solution even among recognizable software systems.
The best step to undertake can be to write down the various chief aspects which require consideration like essential features, pricing, skill competence of staff members, organizational size, etc. After which, you should perform the research through and through. Have a look at these SoGoSurvey reviews and explore the other software products in your shortlist in detail. Such comprehensive product research guarantee you steer clear of unfit software products and select the system that delivers all the benefits your company requires in sustaining growth.

Position of SoGoSurvey in our main categories:

TOP 5

SoGoSurvey is one of the top 5 Survey Software products

SoGoSurvey is also listed in the following subcategories:

Every company has its own characteristics, and might require a specific Survey Software solution that will be designed for their company size, type of customers and employees and even particular industry they cater to. It's not wise to count on finding a perfect solution that will work for every company regardless of their background is. It may be a good idea to read a few SoGoSurvey Survey Software reviews first and even then you should pay attention to what the solution is intended to do for your business and your employees. Do you need a simple and straightforward service with only essential features? Will you really use the complex tools required by experts and large enterprises? Are there any specific tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to find a solid solution that will match your budget.

How Much Does SoGoSurvey Cost?

SoGoSurvey Pricing Plans:

Free Trial

Basic

Free

Plus

$25/month ($299 Billed Annually)

Pro

$40/month ($480 Annually)

Premium

$99/month ($1,188 Billed Annually)

Enterprise

By quote

SoGoSurvey is being sold in a variety of pricing plans. Here are the details:

Basic

Free

  • UnlimitedSurveys
  • Unlimited Questions
  • 200 Responses/Year
  • Embed Multimedia to Survey
  • Survey template bank
  • All the features of the paid Plus package with a few exceptions.

Plus

$25/month ($299 Billed Annually)

All Basic Features Plus:

  • Add your own survey logo
  • Customize Thank You page
  • Export data to excel
  • Unlimited simple Branching logic
  • Embed Survey in email Invitation
  • Mobile-ready surveys
  • Embed Multimedia to Survey
  • Built-in online poll application
  • Survey template bank

Pro

$40/month ($480 Annually)

All Plus Features Plus:

  • Question types such as various types of Matrix Grid, Image Choice, etc.
  • Advanced page and question skip logic
  • Full control of survey themes, colors, fonts and more
  • 12 advanced out-of-the-box reports
  • Fully customized and personalized email invitations
  • Randomize questions and answer options
  • Create quiz with automatic scoring
  • Run anonymous surveys
  • Import survey data
  • Response trend analysis

Premium

$99/month ($1,188 Billed Annually)

All Pro Features Plus:

  • Includes every question type available
  • Rule-based email alerts
  • Trend analysis
  • Export to SPSS
  • Dynamic data auto-population
  • Send email alerts based on quiz score
  • Enhanced data security
  • Send survey invitation via SMS
  • Group phone-based onboarding
  • Phone and priority 24/7 email support
  • Switch Invitations for a survey
  • Advanced Frequency
  • Team Collaboration

Enterprise (By Quote)

All Premium Features Plus:

  • 3 sub-users
  • Custom URL
  • Security audit
  • Omni all-in-one report and dashboard
  • Dedicated account manager
  • One-on-one phone-based onboarding
  • Expert-led custom training
  • Expert design, distribution, reporting consultation
  • Segmentation

Call any time to add on custom options including:

  • One fully managed project
  • Employee 360 Evaluations and reports
  • Employee Engagement Study and reports
  • HIPAA compliance – BAA
  • Salesforce integration
  • API – Automate distribution and feedback collection
  • Customer Experience Solution

User Satisfaction

Positive Social Media Mentions 17
Negative Social Media Mentions 0

We realize that when you make a decision to buy Survey Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SoGoSurvey reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SoGoSurvey. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Free
  • Monthly payment
  • One-time payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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SoGoSurvey Comparisons

SoGoSurvey user reviews

A simple tool for creating simple surveys.

Read full review >
Maverick
4/5

Overall Impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 17.08.2019 Company Size: More than 100 Employees Industry: N/A

I have a lot to say about this product. You should give it a try

Read full review >
Jose
4/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.09.2018 Company Size: More than 100 Employees Industry: N/A

Great tool for building complex surveys

Read full review >
Gabriel
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.09.2018 Company Size: More than 100 Employees Industry: Higher Education

Powerful survey tool

Read full review >
Rose
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.08.2018 Company Size: More than 100 Employees Industry: Construction

I have used this tool for my project on American Sign language

Read full review >
Preston
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.03.2018 Company Size: More than 100 Employees Industry: Higher Education

What are SoGoSurvey pricing details?

SoGoSurvey Pricing Plans:

Free Trial

Basic

Free

Plus

$25/month ($299 Billed Annually)

Pro

$40/month ($480 Annually)

Premium

$99/month ($1,188 Billed Annually)

Enterprise

By quote

SoGoSurvey is being sold in a variety of pricing plans. Here are the details:

Basic

Free

  • UnlimitedSurveys
  • Unlimited Questions
  • 200 Responses/Year
  • Embed Multimedia to Survey
  • Survey template bank
  • All the features of the paid Plus package with a few exceptions.

Plus

$25/month ($299 Billed Annually)

All Basic Features Plus:

  • Add your own survey logo
  • Customize Thank You page
  • Export data to excel
  • Unlimited simple Branching logic
  • Embed Survey in email Invitation
  • Mobile-ready surveys
  • Embed Multimedia to Survey
  • Built-in online poll application
  • Survey template bank

Pro

$40/month ($480 Annually)

All Plus Features Plus:

  • Question types such as various types of Matrix Grid, Image Choice, etc.
  • Advanced page and question skip logic
  • Full control of survey themes, colors, fonts and more
  • 12 advanced out-of-the-box reports
  • Fully customized and personalized email invitations
  • Randomize questions and answer options
  • Create quiz with automatic scoring
  • Run anonymous surveys
  • Import survey data
  • Response trend analysis

Premium

$99/month ($1,188 Billed Annually)

All Pro Features Plus:

  • Includes every question type available
  • Rule-based email alerts
  • Trend analysis
  • Export to SPSS
  • Dynamic data auto-population
  • Send email alerts based on quiz score
  • Enhanced data security
  • Send survey invitation via SMS
  • Group phone-based onboarding
  • Phone and priority 24/7 email support
  • Switch Invitations for a survey
  • Advanced Frequency
  • Team Collaboration

Enterprise (By Quote)

All Premium Features Plus:

  • 3 sub-users
  • Custom URL
  • Security audit
  • Omni all-in-one report and dashboard
  • Dedicated account manager
  • One-on-one phone-based onboarding
  • Expert-led custom training
  • Expert design, distribution, reporting consultation
  • Segmentation

Call any time to add on custom options including:

  • One fully managed project
  • Employee 360 Evaluations and reports
  • Employee Engagement Study and reports
  • HIPAA compliance – BAA
  • Salesforce integration
  • API – Automate distribution and feedback collection
  • Customer Experience Solution

What integrations are available for SoGoSurvey?

SoGoSurvey integrates seamlessly with the following third-party applications:

  • Salesforce
  • Microsoft Dynamics
  • Zapier
  • Microsoft Office
  • Facebook
  • Google+
  • Twitter

SoGoSurvey average rating:

Average score
5/5 (8 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Suzie

PROS: What I was searching for was a software where I can post multiple types of questions in less time. I’m doing some researches on strategic alliance, and this kind of software is extremely helpful for me. I have found that SoGo Surveys is much better than SurveyMoney and Qualtrics. Price is affordable and it has great features for the same price. I am very satisfied of the quality of the questions.

CONS: I don’t have dislikes, I love how this software works and its price.

Reviewed 2 years ago

Read full review >

The least favorable review

Jose

PROS: SoGo allows me to make the surveys the way I want, and this makes the tool special. It has great features that help you to create and adapt things that you couldn’t do with other tools. You have great software with little price on monthly basis.

CONS: I haven’t notice something that I would dislike about the software. Whenever I have some issue its customer service helps me without waiting for them so long. The good thing about their support service is that they are helpful even for those who are on free plan.

Reviewed 1 year ago

Read full review >

More reviews from 8 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

A simple tool for creating simple surveys.

Read full review >
Maverick
4/5

Overall Impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 17.08.2019 Company Size: More than 100 Employees Industry: N/A

PROS: SoGoSurvey makes creating and conducting survey seem like a breeze. It’s also great for the evaluation of the survey results as the reports are easily customizable.

CONS: We only send a few surveys in a year, but I do have a few suggestions on how to improve this program. For one, it might be better if the developers would make this tool more user-friendly. Right now, it can be a little hard to dig through the data. If it’s possible, more thorough training should also be conducted. Sending out anonymous surveys might also be a good addition to the list of features.

What do you think about this review? Great Poor

I have a lot to say about this product. You should give it a try

Read full review >
Jose
4/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.09.2018 Company Size: More than 100 Employees Industry: N/A

PROS: SoGo allows me to make the surveys the way I want, and this makes the tool special. It has great features that help you to create and adapt things that you couldn’t do with other tools. You have great software with little price on monthly basis.

CONS: I haven’t notice something that I would dislike about the software. Whenever I have some issue its customer service helps me without waiting for them so long. The good thing about their support service is that they are helpful even for those who are on free plan.

What do you think about this review? Great Poor

Great tool for building complex surveys

Read full review >
Gabriel
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.09.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: SoGo survey is great tool for creating complex surveys. Its interface is intuitive and user-friendly, you are allowed to customize the format of the questions in many ways, and you can insert files and image attachments. You can insert many types of questions so you can be sure that your data is accurate. When you build a survey you have many option in order to support some complex ones. The good thing is that even the free plan offers branching (and that is a features that you must pay for it in other software). Its full plan offers advanced branching and piping, and customization to respondent. And, I have to say that this tool supports Spanish.

CONS: I haven’t found any negative thing within the SoGo Survey.

What do you think about this review? Great Poor

Powerful survey tool

Read full review >
Rose
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.08.2018 Company Size: More than 100 Employees Industry: Construction

PROS: The product is user-friendly and those new features makes the platform more eye-catching, reports and presentations look more professional. When I was doing some research I needed SPSS integration and they helped me to get this integration (although this integration was on the enterprise level). I was really amazed how much businesses, university graduates and researches are using the SoGoSurvey. I have used other tools for building surveys but they are not even close to SoGo.

CONS: I don’t have any dislikes by now.

What do you think about this review? Great Poor

I have used this tool for my project on American Sign language

Read full review >
Preston
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.03.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: SoGo Survey has helped me with my doctoral research project. My project was about American Sign Language, and this tool allowed me to collect all the data by using both questions and answers. It really meets all my needs, because allows me to measure the grammaticality of specific sentence by asking native signers all over the US. The feature that I like most is the flexibility of the survey that allows me to embed multimedia files with videos and images within the questions and answers. Survey design tool is extremely intuitive and provides previews for every type of answer and video tutorials. I have to say that this product offers 24/7 support.

CONS: I haven’t found anything that I might dislike about the software, not even in terms of functionality, design, pricing.

What do you think about this review? Great Poor

I have great experience with SoGo Software

Read full review >
Suzie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.02.2018 Company Size: More than 100 Employees Industry: Research

PROS: What I was searching for was a software where I can post multiple types of questions in less time. I’m doing some researches on strategic alliance, and this kind of software is extremely helpful for me. I have found that SoGo Surveys is much better than SurveyMoney and Qualtrics. Price is affordable and it has great features for the same price. I am very satisfied of the quality of the questions.

CONS: I don’t have dislikes, I love how this software works and its price.

What do you think about this review? Great Poor

Easy to use tool and helpful for launching surveys

Read full review >
Christy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.02.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: SoGo survey offers intuitive interface that allows me to build professional looking surveys in order to utilize within my MSc research dissertation. The product offers 4 pricing plans, the first one is free. The free version has great set of features that can be used. They even offer free upgrade for students with many features. Because of all of these, this tool is N.1 in the market, it’s better even than SurveyMonkey.

CONS: I don’t have dislikes by now.

What do you think about this review? Great Poor

I’m using this tool for my academic purposes, and I am really satisfied with SoGo

Read full review >
Rafael
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.01.2018 Company Size: More than 100 Employees Industry: Financial Services

PROS: I was searching for a tool that could be affordable for my M-r thesis research, and then I have found SoGo as easy and helpful tool. It has great design features that are well constructed. I love the preview of the survey because it looks wonderful. There is an option to export all your data into Excel, and this is much easier way for analyzing data in less time.

CONS: What I don’t like is the fact that this software is hard to find. They really need to work on their marketing strategies so more people can hear about them. It really has wonderful features but they need to make something to put a side bar or highlight it.

What do you think about this review? Great Poor
Reviewed By Louie Andre
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