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SoGoSurvey REVIEW

Survey Software

7 user reviews
USER SATISFACTION 100%
OUR SCORE 8.0

What is SoGoSurvey?

SoGoSurvey is a robust online survey software that is powerful, and yet simple and intutive to use. You can select a ready-to-use survey template or create your own. The software is used by 100,000+ customers in 96 countries. It is used by Fortune 500 companies, SMEs, academic institutions, and individual researchers and students.

You can use the software to create a feel and look that represents your brand. Embed media. Add your logo. Dig into the Survey Bank for professional sample surveys. Use the sophisticated and smart features for your needs.

More than questions and answers, the surveys are strategically built to help you engage your participants, build trust, and develop relationships. The app’s publication and presentation-ready reports are some of the best in the market.

The vendor offers fast and reliable customer service. It’s one of the reasons why this company enjoys a 97% retention rate. The rapid-response customer support team provides 24-7 assistance. The vendor ensures your data is protected and safe. SoGoSurvey technology is hosted in secure Tier One, Class A data centers.

Overview of SoGoSurvey Benefits

The strongest side of this software is the it eases creating surveys. Thanks to it, you will get to use extensive question types, survey design templates, a database of common questions and answers, and support for 37 languages.

Deploying surveys with SoGoSurvey will also be a breeze, as this online survey tool comes with a robust distribution module. You can distribute surveys online via the Web, using email, or social media. Track response engagement and automate responses based on survey results.

Once results are gathered and visible, you can transform them into operable data, thanks to SoGoSurvey’s outstanding reporting modules. Powerful reporting analyzes data in real-time and generates professional, customizable reports with tables, graphs, and charts. Data pre-population is also included: You can save the participant’s time and effort by pre-filling your online survey with information you already know, such as name, company, or gender. At the same time, you can rely on the fact your respondent’s identity information will remain unrevealed, and that’s what encourages most people to share heartfelt opinions.

Advanced branching is also a part of the package – for the first time, you can control question flow based on respondents’ answers to ensure no one wastes time on irrelevant questions. Afterwards, you can create quick visual overviews, or use filters and cross-tabulations to drill into the data to discover connections. The reporting module has incredible 18 different types of reports.

SoGoSurvey is also one of those systems that allows you to manage what happens when surveys are submitted. Send a thank-you message, alert staff if an irate customer leaves a poor rating. Even the free version of this online survey software is robust – without being overwhelming or confusing for small projects.

Finally, SoGoSurvey is mobile ready, meaning that your online surveys will look equally great on desktop PCs, smartphones, and tablets. You can preview the user interface to ensure there are no surprises. The customer support agents are also a bonus, as they respond fast and resolve your issue within reasonable time. Note that support provided varies by package level and can include, chat, email, and phone support, as well as personalized onboarding training for a strong start.

Overview of SoGoSurvey Features

  • 16 ready-to-go survey question types (each of which can be used in about 20 different ways)
  • Ready-to-use survey templates
  • Survey branding and customization
  • Mobile-ready surveys
  • Pre-populate known survey data
  • Outstanding survey branching and skip logic
  • Question display logic
  • Automatically generate survey email alerts
  • Make surveys anonymous
  • Publish surveys via email, social media, embedded on a website, or offline
  • Customize survey invitations
  • Schedule survey invitations and reminders
  • Track survey invitations
  • In-depth survey analysis reports
  • Multiuser account access
  • Create multilingual surveys
  • Social media integration
  • Survey data privacy and security
  • Responsive customer service

What Problems Will SoGoSurvey Solve?

Problem 1.Taking quick action based on customer feedback

Manager Megan is excited that ten new customers have visited the spa today. Unfortunately, she has no way of knowing if they had a good experience or if there were any unresolved issues.

Luckily, she has the perfect NPS survey in her SoGoSurvey account so she can collect answers to the two key questions: ‘How likely are you to recommend us to a friend or colleague?’ and ‘Why did you give us this rating?’ Results automatically sort the customers into three groups – Promoters, Passives, and Detractors – and provide Megan with an overall NPS score she can track and improve.

Plus, she can set automatic alerts to find out when someone returns a perfect score (case study opportunity!) or a terrible score (customer service follow-up, please!). This proactive approach makes it easy for Jackie to understand any overall trends and to take quick action as needed to keep improving.

Problem 2. Sorting report results by department

HR Director Derek works in a large organization with several offices and dozens of departments, which means complex reporting requirements for every study. After all, each department head should receive just the right reports, without any mix-up or delay.

Good news for Derek – his company has just become a SoGoSurvey client! Now, he’s able to turn the next employee engagement study from a hectic exercise to an automatic success! The highly customizable Segmentation Report allows Derek to divide data by department and deliver directly to each department head – all at the same time. 

Problem 3. Low response rates

Support Specialist Suzanne has just sent out the annual Customer Satisfaction Survey, and she’s anxious to know whether invitations have been delivered. Even more, she’s holding her breath to find out who received, who didn’t, who participated, who’s partially done – basically, everything.

But then Suzanne suddenly remembers – she now has SoGoSurvey. Within the Track Survey dashboard, she can identify every detail of delivery and participation through every distribution channel, allowing her to follow up on any invitations that have bounced, to send Intelligent Reminders if participation lags, and to adjust communication and timelines to encourage high response rates. 

Awards & Quality Certificates

SoGoSurvey Position In Our Categories

Position of SoGoSurvey in our main categories:

50

SoGoSurvey is one of the top 50 Survey Software products

50

SoGoSurvey is one of the 50
Survey Software products


If you are considering SoGoSurvey it may also be sensible to examine other subcategories of Best Survey Software collected in our base of B2B software reviews.

It's important to keep in mind that hardly any service in the Survey Software category is going to be an ideal solution able to match all the goals of different business types, sizes and industries. It may be a good idea to read a few SoGoSurvey reviews first as some solutions may perform well just in a very narrow set of applications or be prepared with a very specific type of industry in mind. Others can function with an idea of being easy and intuitive and consequently lack advanced functions desired by more experienced users. There are also apps that focus on a wide group of users and give you a complex feature toolbox, however that in most cases comes at a higher cost of such a service. Make sure you're aware of your requirements so that you buy a service that provides exactly the elements you search for.

How Much Does SoGoSurvey Cost?

SoGoSurvey Pricing Plans:
Free trial
Basic Plan
Free
Plus Plan
$25/month
Pro Plan
$40/month
Enterprise Plan
$99/month
Enterprise+ Plan
By quote

SoGoSurvey offers four SMB and enterprise pricing packages. Each plan offers a 15-day money back guarantee. Here are the details:

Basic Plan – Free

  • 15 Surveys
  • 30 Questions
  • 110 survey/responses
  • Mobile surveys
  • Reports in real time
  • Pre-built web poll application
  • Standard 24/7 email support

Plus Plan – $25/month or $299/year

  • All Basic features, plus:
  • Unlimited Surveys
  • Unlimited Questions
  • 1500 responses/month
  • Advanced question types
  • Piping
  • Add custom logo
  • 4 Advanced reports in real time
  • Multiple formats exportable data
  • No response duplicates
  • Multilingual surveys
  • Embed Multimedia
  • Custom ‘Thank You’ page
  • Custom email invitations

Pro Plan – $40/month or $480/year

  • All Plus Plan features, plus
  • Question types such as various types of Matrix Grid, Image Choice, etc.
  • Advanced page & question skip logic
  • Full control of survey themes, colors, fonts and more
  • 12 advanced out-of-the-box reports
  • Import survey data
  • Anonymous surveys
  • Quiz with automatic scoring
  • Randomize questions & answer options
  • Custom email invitations

Enterprise Plan – $99/month or $1189/year

  • All Pro Plan features, plus:
  • Supports all question types
  • Rule-based email alerts
  • Trend analysis
  • Export to SPSS
  • Dynamic data auto-population
  • Send email alerts based on quiz score
  • Send survey invitation via SMS
  • 1 on 1 phone-based onboarding
  • Invite via SMS
  • Enhanced data security
  • Team Collaboration
  • Switch Invitations for a survey
  • Advanced Frequency
  • Phone and priority 24/7 email support

Enterprise+ Plan – Custom Enterprise Pricing

  • All Enterprise Plan features, plus:
  • 5 sub-users
  • Custom URL
  • URL-based pre-population
  • Security audit
  • All-in-one report & dashboard
  • Phone-based onboarding
  • Expert design, distribution, reporting consultation
  • Dedicated account manager
  • Expert-led custom training

User Satisfaction

We realize that when you make a decision to buy Survey Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SoGoSurvey reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SoGoSurvey. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

4

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING

What are SoGoSurvey pricing details?

SoGoSurvey Pricing Plans:
Free trial
Basic Plan
Free
Plus Plan
$25/month
Pro Plan
$40/month
Enterprise Plan
$99/month
Enterprise+ Plan
By quote

SoGoSurvey offers four SMB and enterprise pricing packages. Each plan offers a 15-day money back guarantee. Here are the details:

Basic Plan – Free

  • 15 Surveys
  • 30 Questions
  • 110 survey/responses
  • Mobile surveys
  • Reports in real time
  • Pre-built web poll application
  • Standard 24/7 email support

Plus Plan – $25/month or $299/year

  • All Basic features, plus:
  • Unlimited Surveys
  • Unlimited Questions
  • 1500 responses/month
  • Advanced question types
  • Piping
  • Add custom logo
  • 4 Advanced reports in real time
  • Multiple formats exportable data
  • No response duplicates
  • Multilingual surveys
  • Embed Multimedia
  • Custom ‘Thank You’ page
  • Custom email invitations

Pro Plan – $40/month or $480/year

  • All Plus Plan features, plus
  • Question types such as various types of Matrix Grid, Image Choice, etc.
  • Advanced page & question skip logic
  • Full control of survey themes, colors, fonts and more
  • 12 advanced out-of-the-box reports
  • Import survey data
  • Anonymous surveys
  • Quiz with automatic scoring
  • Randomize questions & answer options
  • Custom email invitations

Enterprise Plan – $99/month or $1189/year

  • All Pro Plan features, plus:
  • Supports all question types
  • Rule-based email alerts
  • Trend analysis
  • Export to SPSS
  • Dynamic data auto-population
  • Send email alerts based on quiz score
  • Send survey invitation via SMS
  • 1 on 1 phone-based onboarding
  • Invite via SMS
  • Enhanced data security
  • Team Collaboration
  • Switch Invitations for a survey
  • Advanced Frequency
  • Phone and priority 24/7 email support

Enterprise+ Plan – Custom Enterprise Pricing

  • All Enterprise Plan features, plus:
  • 5 sub-users
  • Custom URL
  • URL-based pre-population
  • Security audit
  • All-in-one report & dashboard
  • Phone-based onboarding
  • Expert design, distribution, reporting consultation
  • Dedicated account manager
  • Expert-led custom training

What integrations are available for SoGoSurvey?

You can integrate your survey with Google Analytics. Plus, it is easy to publish surveys on Facebook, Twitter, LinkedIn and Google+.

User reviews


User reviews in total: 7

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Average Rating:

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The most favorable review

Gabriel

3 months ago


Pros: SoGo survey is great tool for creating complex surveys. Its interface is intuitive and user-friendly, you are allowed to customize the format of the questions in many ways, and you can insert files and image attachments. You can insert many types of questions so you can be sure that your data is accurate. When you build a survey you have many option in order to support some complex ones. The good thing is that even the free plan offers branching (and that is a features that you must pay for it in other software). Its full plan offers advanced branching and piping, and customization to respondent. And, I have to say that this tool supports Spanish.

Cons: I haven’t found any negative thing within the SoGo Survey.

The least favorable review

Jose

2 months ago


Pros: SoGo allows me to make the surveys the way I want, and this makes the tool special. It has great features that help you to create and adapt things that you couldn’t do with other tools. You have great software with little price on monthly basis.

Cons: I haven’t notice something that I would dislike about the software. Whenever I have some issue its customer service helps me without waiting for them so long. The good thing about their support service is that they are helpful even for those who are on free plan.

Published 2 months ago
Verified
user
SoGo allows me to make the surveys the way I want, and this makes the tool special. It has great features that help you to create and adapt things that you couldn’t do...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
SoGo survey is great tool for creating complex surveys. Its interface is intuitive and user-friendly, you are allowed to customize the format of the questions in many...



1 person thinks this review is helpful

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Published 3 months ago
Verified
user
The product is user-friendly and those new features makes the platform more eye-catching, reports and presentations look more professional. When I was doing some research...



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Published 8 months ago
Verified
user
SoGo Survey has helped me with my doctoral research project. My project was about American Sign Language, and this tool allowed me to collect all the data by using both...



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Published 9 months ago
Verified
user
What I was searching for was a software where I can post multiple types of questions in less time. I’m doing some researches on strategic alliance, and this kind of...



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Published 10 months ago
Verified
user
SoGo survey offers intuitive interface that allows me to build professional looking surveys in order to utilize within my MSc research dissertation. The product offers 4...



1 person thinks this review is helpful

What do you think about this review? Great Poor
Published 10 months ago
Verified
user
I was searching for a tool that could be affordable for my M-r thesis research, and then I have found SoGo as easy and helpful tool. It has great design features that are...



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