Qwaiting Review
What is Qwaiting?
Qwaiting is a queue waiting management system to simplify long annoying queues. It is easy to use, customer-friendly, and an efficient contribution to let you get rid of huge messy lines. It enhances the customer experience by maintaining queue discipline. With its appointment feature, you can effectively manage your appointments anytime, anywhere without any hassle. With personalized notifications, you can send alerts to your customers waiting in line to avail of your services.
This efficient tool is also capable of displaying the whole status of your queue. It lets you know the total number of customers standing in line to seek your services, the number of waiting customers, and the length of the line. It handles various industries and sectors, such as healthcare, retail, food and beverage, government, and education.
With this system, you can serve the maximum comfort and ease to your customers while in queues. Customers or users who want to avail or book services can register via a mobile device, stand-alone kiosk, or desktop dispensing machine. It can generate tickets and token numbers they can use for lining up and waiting in the queue. They can also receive information and notifications about the queue via SMS, including their token number, expected waiting time and remaining time.
Show MoreOverview of Qwaiting Benefits
Seamless Waiting Experiences
Qwaiting provides the essential capabilities you need to create seamless waiting experiences for users. This is possible whether you’re handling customer queues for retail, banking, food, public or immigration, educational, or medical services. With Qwaiting, your customers no longer have to physically line up at crowded and noisy queue venues or rooms. Instead, they can roam around the building, go anywhere else, or do other important activities while waiting for their turn.
When their turn is near, they’re automatically called to go to the next available counter and staff. They can even receive details and updates before they visit the office or store. For instance, Qwaiting permits them to track on their mobile devices the number of customers currently waiting in line, average waiting times for services, and any required documents or information.
Staff Efficiency & Productivity
Qwaiting makes the lives of your staff simpler. It reduces their workloads for managing customer queues and shortens customers’ waiting times. This way, they can work more efficiently and productively and improve service delivery and customer satisfaction. Qwaiting has a flexible ticketing system that can be implemented on different types of kiosks, like stand-alone, desktop or countertop, or mobile kiosks.
This system enables customers to instantly generate or print tickets for the queue. The tickets display all important information they need, like their own token number and the descriptions and billings of the services they want to avail. Your staff are also provided with the ability to efficiently handle queue tickets. They can show token numbers on digital signage displays or call the attention of the next customers in line via voice-based ticket announcements.
In-Depth Analytics & Reporting
The queue management solution delivers rich and in-depth analytics and reports that can aid you in enhancing your processes. You can determine how many people are in the queue in real-time, how long customers usually wait for their turn to avail services, and how fast staff serve them.
Qwaiting, moreover, permits you to send SMS feedback surveys to customers. With this, you can gain insights about location, department or staff’s performance, customers’ journeys and experiences, previous and present transactions, and any significant trends and correlations.
Show MoreOverview of Qwaiting Features
- Ticket Generation Solution
- Flexible Kiosks
- Token Numbers
- Multi-Channel Communication
- SMS Notifications
- Digital Signage Displays
- Voice Announcements
- Centralized Service & Queue Management
- In-Depth Reporting
- Backend Customization
- PDPA-Compliant
What Problems Will Qwaiting Solve?
Manages customer flow by reducing waiting time: Many industries have to tackle a huge customer crowd regularly, which is not less than a challenging task. Be it hospitals, banks, restaurants, or many, they all have to deal with long, irritating queues regularly. But with the Qwaiting system, managing customer flow is not such a difficult task. It has converted the chaotic waiting lines into a pleasing waiting experience. It has blessed the staff immensely by cutting down on massive workloads.
Regulates the employee performance: Offers a helping hand in measuring the overall performance of your employees. You can also examine how many customers have been served by every staff member of yours. Thus, keeps you accountable for the tasks performed by your staff.
No more decline in sales: Huge queues scare customers like anything and ultimately cost the sales of an industry drastically. Many customers step back when they see large queues, which leaves a great impact by declining the sales rate of any industry. But, with the Qwaiting system, you don’t have to worry about this anymore. Instead, you can see a great hike in your sales rate.
Reduces chaos with safer queues: This incredible system has erased all the chaotic queues with safer and well-arranged queues. Thus, it has provided customers with more safe and satisfying visits.
Awards & Quality Certificates
Qwaiting Position In Our Categories
Bearing in mind companies have unique business requirements, it is rational they avoid choosing a one-size-fits-all, “perfect” system. Needless to say, it is nearly futile to try to pinpoint such application even among widely used software systems. The right thing to do should be to note down the numerous significant factors that entail inspection like essential features, price plans, skill ability of staff, organizational size, etc. The second step is, you must perform your product research to a full extent. Read these Qwaiting reviews and check out the other solutions in your shortlist more closely. Such detailed research ensures you steer clear of unsuitable applications and pay for the one which delivers all the benefits your company requires to achieve growth.
Position of Qwaiting in our main categories:
TOP
20
Qwaiting is one of the top 20 Visitor Management Software products
If you are interested in Qwaiting it may also be a good idea to examine other subcategories of Visitor Management Software listed in our database of B2B software reviews.
It is crucial to keep in mind that hardly any service in the Visitor Management Software category is a perfect solution able to match all the requirements of different business types, sizes and industries. It may be a good idea to read a few Qwaiting Visitor Management Software reviews first as certain solutions may perform well only in a really narrow group of applications or be created with a really specific type of industry in mind. Others can operate with a goal of being easy and intuitive and therefore lack advanced functions welcomed by more experienced users. You can also find solutions that cater to a large group of customers and give you a powerful feature base, however this frequently comes at a more significant cost of such a software. Be certain that you're aware of your requirements so that you choose a service that has specifically the features you search for.
How Much Does Qwaiting Cost?
Qwaiting Pricing Plans:
Free Trial
Basic
$199/location/month
Premium
$349/location/month
Enterprise
Contact vendor
What are Qwaiting pricing details?
Qwaiting Pricing Plans:
Free Trial
Basic
$199/location/month
Premium
$349/location/month
Enterprise
Contact vendor
Qwaiting offers three plans for users to choose from, including an enterprise pricing plan that provides API and hardware integrations, mobile app implementation, and dedicated support. Here are the details:
Basic – $199/location/month
- Unlimited visitors/tickets
- Unlimited services/counters
- Unlimited devices
- 20 Staff log-ins
- Digital display options
- Custom SMS
- Comprehensive reports
- API support
- Multiple locations/branches
- Staff permissions management
- SSO/LDAP
Premium – $349/location/month
- All features in Basic Plan, Plus:
- Appointment scheduling
- Digital display options & customizations
- Customer feedback surveys
- Dedicated account manager
Enterprise – by quote
- All features in Premium Plan, Plus:
- Unlimited staff log-ins
User Satisfaction
Positive Social Media Mentions
34
Negative Social Media Mentions
3
We realize that when you decide to purchase a Visitor Management Software it’s crucial not only to find out how professionals evaluate it in their reviews, but also to discover if the real users and businesses that purchased these solutions are genuinely satisfied with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Qwaiting reviews across a vast range of social media sites. The data is then presented in a simple to understand form indicating how many users had positive and negative experience with Qwaiting. With that information available you will be prepared to make an informed business choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
- On Premise
- Open API
Language Support
- English
- Chinese
- German
- Hindi
- Japanese
- Spanish
- French
- Russian
- Italian
- Dutch
- Portugese
- Polish
- Turkish
- Swedish
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Qwaiting?
Qwaiting offers a public API. This indicates that Qwaiting can easily be connected to a wide type of other systems and databases.
Qwaiting User Reviews
Qwaiting average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
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Simple, Fast & Efficient tool to manage the long lines:-
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 13.12.2022
Company Size: 1-10 Employees
Industry: Retail
PROS: A key feature of the system that we liked was that it was cloud-based, had no infrastructure to maintain, was directly connected to servers, and did everything almost automatically.
CONS: Nothing so far. The product does exactly what is advertised.
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Qwaiting user reviews
Simple, Fast & Efficient tool to manage the long lines:-
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 13.12.2022
Company Size: 1-10 Employees
Industry: Retail
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