Boomtown Review
What is Boomtown?
Boomtown is a powerful customer support platform that leverages AI to create efficient agents and smarter chatbots. With its omnichannel structure, you can provide assistance to customers regardless of the platform they are communicating from. That is because the software consolidates support requests into a single queue for streamlined distribution.
Boomtown also serves to decrease your team’s support volume. As you can deploy chatbots, your customers can easily find answers to common technical problems. With this, you allow your agents to focus on more critical and more complex issues.
Furthermore, Boomtown enables your agents to work faster and your customers to receive answers quickly. That is because the solution’s chatbots can deliver knowledge conversationally. On top of that, support team members can collaborate together to close tickets rapidly.
Show MoreOverview of Boomtown Benefits
Robust Knowledge Distribution
Boomtown is equipped with a proprietary Technology Index that assimilates a global technology dictionary with curated knowledge and insights. The latter is consolidated from numerous technology support interactions from around the world. Thus, you have access to a scalable layer of intelligence that enables simple, predictive, and personal support experiences.
Smart Bots Library
Boomtown has a library of smart chatbots that your team can use to communicate with each other or with your customers. As these smart bots have built-in knowledgebases, you can distribute important product or service information to dispersed teams, partners, and vendors.
Additionally, the software records each interaction to understand the customer better and to create a profile for personalized and efficient future interactions.
Integrated Experts Network
Boomtown provides teams unparalleled remote and in-person access to an expert network of curated support services. Because of this, you can count on the company to offer you technical assistance promptly, whether it is a new installation, a maintenance job, or a national rollout.
Omnichannel Support
Boomtown streamlines the flow of support requests from different platforms before routing them to your technical assistance team. This ensures that your support team attends to your customers’ needs efficiently and promptly.
Bot-Operated Assistance
Before providing them with human support, you can offer bot support to your customers. You can leverage this technology to ensure that only critical issues go to your support board. Not only that, the chatbot makes certain the right person answers the request for assistance.
Real-Time Monitoring
Boomtown is a proactive network and device monitoring solution that is part of the Boomtown platform. This gives you insights into the devices connected to any of your networks to ensure that everything is running smoothly. In case a device goes down, the application automatically creates a ticket for your maintenance team to address the issue immediately.
Intelligent Foundation
Artificial intelligence is at the foundation of the Boomtown platform. Because of this, you can experience increased efficiency in support processes and in customer satisfaction levels for personalized assistance. That is because the more you use Boomtown, the smarter it gets.
Show MoreOverview of Boomtown Features
- Automation Tools
- Knowledge Dissemination
- Chatbots
- Actionable Analytics
- Omnichannel Communications
- Team Collaboration
- Monitoring
- Ticketing
What Problems Will Boomtown Solve?
1) Inefficient Support Teams
A common problem in companies is inefficient and costly support operations. Boomtown answers that with an efficient and automated architecture that reduces costs while enhancing customer experience. Even the solution’s pricing model is aligned to agent number reduction as Boomtown bills on a per-customer basis.
Boomtown also focuses on driving digital transformation in a support department so they can provide assistance through modern and efficient channels. The primary channels Boomtown focuses on are chat and SMS, as its bots can easily help with automation. With the chatbot as your assistant support agent, you can automate up to 30% of a team’s FAQs so agents can focus on more complex issues.
Moreover, having support teams across the organization on one platform streamlines the distribution of tickets and radically decreases them.
2) Complex Ecosystem Collaboration
When a team first uses Boomtown, they create an ecosystem that consists of partners, vendors, and third parties. By integrating with strategic systems, they can streamline ticket distribution between organizations. Tickets that enter the system have an Owner Team and an Owner Individual. However, several people can also collaborate on tickets by exchanging ideas in public and private chat rooms. This means that customers are no longer transferred between multiple desks or told to call different numbers.
3) Supporting Distributed Technology
While technology is becoming simpler from a user interface aspect, supporting this technology is getting more complex. It has become challenging to diagnose an issue, especially if there are outside factors such as wireless networks or hardware integrations. Boomtown believes that teams should use technology to support technology. Boomtown has features such as video chat so an agent can get eyes on an issue (e.g. point your phone at your problem so I can see it), integrated chat on devices so customers can chat directly on their technology, and network and device monitoring so teams can see exactly what is causing the problem without guessing. By combining these tools, teams can efficiently diagnose and resolve technology issues.
Awards & Quality Certificates
How Much Does Boomtown Cost?
Boomtown Pricing Plans:
Free Trial
Free
Free
Starter
Starts at $200.00/month
Pro
Starts at $500.00/month
Enterprise
Starts at $2,000.00/month
What are Boomtown pricing details?
Boomtown Pricing Plans:
Free Trial
Free
Free
Starter
Starts at $200.00/month
Pro
Starts at $500.00/month
Enterprise
Starts at $2,000.00/month
Boomtown offers three levels of enterprise pricing. The solution also provides a free package for businesses with limited communication needs. This and the paid bundles are outlined below to help you decide which one is the best for your organization.
Free – Free
- Customer Chat
- Team Collaboration
Starter – starts at $200.00/month
- All Free Features
- Custom Greetings
- FAQ Automation
- Intelligent Routing
- Custom Branding
Pro – starts at $500.00/month
- All Starter Features
- Multi-Channel Communications
- Advanced Insights
- Agent-Assist Bots
- Premium Integrations
Enterprise – starts at $2,000.00/month
- All Pro Features
- Bot-Building Services
- Uptime SLAs
- Real-Time Dashboards
- Dedicated Account Manager
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you make a decision to get a Customer Support Software it’s vital not only to see how professionals rank it in their reviews, but also to discover whether the actual users and enterprises that purchased these solutions are genuinely satisfied with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Boomtown reviews across a vast array of social media sites. The information is then featured in a simple to digest form indicating how many people had positive and negative experience with Boomtown. With that information at your disposal you should be equipped to make an informed business decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
- Japanese
- Spanish
- French
Pricing Model
- Free
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Boomtown?
Boomtown has pre-built integrations for the following software and applications:
- Salesforce
- Zendesk
- Freshdesk
- ServiceNow
- Jira
- Slack
- Gmail & Google Calendar
- Outlook Mail & Calendar
- Line
In addition to these pre-configured integrations, Boomtown has robust APIs, SDKs, and APKs that you can utilize for connecting the solution with other third-party systems.
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