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Kommunicate Review

Kommunicate
Our score: 8.7 User satisfaction: 96%

What is Kommunicate?

Kommunicate is a messaging first (Human + bot hybrid) customer support software with powerful automation, made for millennials. It provides a wide array of functionalities designed to help you deliver better customer service.

With Kommunicate, you can provide live chat support to your customers through its fully customizable chat widget. You can customize messages to be sent automatically to your website visitor when the agents are not available, when the visitor asks common queries, or just to welcome them. The platform also features push notification so you don’t miss customer messages. There is also an in-chat Lead Collection form feature to help you collect valuable lead contact information.

What’s more, Kommunicate allows support automation with the aid of AI-powered bots which can be easily integrated into your support. When the chatbot is unable to answer a user question, the conversation can be seamlessly and automatically transferred to a human agent through the platform’s bot to human handoff.

Aside from the live chat and bot integration, Kommunicate also empowers customer self serve with a feature-packed knowledge base management tool. Users can set up FAQs and knowledge-base to let their customers help themselves.

Kommunicate also integrates with various third-party applications, allowing users to move to and fro between the platform and any app they currently use. The solution also supports several bot builder platforms such as Microsoft Bot Framework and Dialogflow.

Overview of Kommunicate Benefits

Highly Customizable Chat Widget

Kommunicate’s chat widget is fully customizable. The solution allows users to change the chat widget’s primary color, modify the chat launcher icon, and more. With these customization capabilities, you can make your chat widget’s look and feel consistent with your brand. Customization can be done through the platform’s dashboard or by adding your own customization code manually.

Customer Support Automation

By integrating chatbots on your website or app, you can ensure that your customers immediately get the assistance they need at any time of the day. It will also help you reduce your response time and lessen the workload of your human agents.

Codeless Bot Integration

Kommunicate allows easy Diagflow integration. No need to code to deploy your Dialogflow chatbot in your apps and websites. Meaning to say, you can start using the chatbot in a matter of minutes. Generally, Kommunicate integrates with any bot platform. 

Bot to Human Handoff

Chatbots are just as intelligent as they are programmed to be. So there will be instances when they will be unable to answer a query or fail to understand a customer. When those moments happen, Kommunicate ensures that the user will still have a seamless experience with the business by providing a bot-human handoff functionality. This feature allows smooth and automatic transfer of a conversation from the bot to a human agent. 

Extended Support

Aside from the live chat and bot integration, Kommunicate also allows its users to extend their customer support by setting up business FAQs and knowledge base. This will help your customers find answers to their queries without reaching out to your team. It can also benefit your customer support team as it will minimize the queries.

Reporting and Analytics Tools

Kommunicate comes with reporting dashboards, agent wise reports, and weekly reports. The reports can be downloaded and edited. Additionally, you can track essential support metrics like response time as well as resolution time. With these features, you can get an insight into your support performance and find ways to optimize support.

Overview of Kommunicate Features

  • Live Chat Widget
  • Bot Integration
  • Bot to Human Handoff
  • Contact Management
  • Conversation Routing
  • Chat Widget Customization
  • Lead Collection
  • Team Roles
  • Weekly Reports
  • Downloadable Reports

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

Kommunicate Position In Our Categories

Because businesses have distinctive business-related demands, it is sensible they steer clear of selecting an all-encompassing, “perfect” business application. Still, it is futile to discover such an app even among sought-after software products. The sensible thing to do should be to narrow down the varied major functions which call for a analysis like major features, plans, skill aptitude of the employees, company size, etc. Next, you should perform your product research systematically. Browse through some Kommunicate analyses and scrutinize the other solutions in your shortlist more closely. Such comprehensive research guarantees you stay away from mismatched applications and select the system that provides all the features your company requires in sustaining growth.

Position of Kommunicate in our main categories:

TOP 50

Kommunicate is one of the top 50 Customer Support Software products

If you are considering Kommunicate it could also be beneficial to investigate other subcategories of Customer Support Software collected in our base of B2B software reviews.

Since each organization has unique business wants, it is advisable for them to refrain from searching for a one-size-fits-all perfect software system. Needless to say, it would be useless to try to find such an app even among widely used software applications. The intelligent thing to do would be to catalog the various vital factors that need consideration such as main features, finances, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some Kommunicate Customer Support Software reviews and check out each of the other apps in your shortlist in detail. Such exhaustive groundwork can make sure you weed out ill-fitting systems and select the system that provides all the elements you need for business success.

How Much Does Kommunicate Cost?

Kommunicate Pricing Plans:

Free Trial

Free Plan

Free

Growth Plan

$20/month

Pro Plan

$40/month

Enterprise Plan

Contact vendor

Kommunicate offers a free plan and three enterprise pricing plans for its customer service suite. Give the details a look, and choose the best plan for your business.

Free Plan – $0/month

  • Up to 2 team members
  • Single Website and Mobile App
  • Live Chat
  • Web SDKs
  • Welcome messages
  • Away messages
  • Quick Replies
  • Fallback Emails
  • Push Notifications
  • Unlimited Chat Users
  • 30 Days Chat History
  • Basic Team Roles
  • Kommunicate Branding
  • Basic Reporting
  • Basic Support
  • Agent Apps

Growth Plan – $20/month

  • Includes all features in Free Plan
  • 2 Teammates ($10/additional teammate)
  • Bot Integration
  • 1000 users who interact with bot/month
  • Customizations
  • Single Website and Mobile App
  • Bot to human handoff
  • Agent-wise reporting
  • Conversation routing
  • Tags
  • Unlimited Chat History
  • Third-party Integrations
  • Mobile SDKs
  • Webhook
  • Support Email Integration
  • Standard SLA
  • Standard support

Pro Plan – $40/month

  • Includes all features in Growth Plan
  • 2 Teammates ($20/additional teammate)
  • Advanced Reporting
  • 10,000 users who interact with bot/month
  • Chat Transcripts
  • Single website and mobile app
  • Remove branding
  • CSAT
  • Advance team roles
  • Premium SLA
  • Premium support

Enterprise Plan – Custom Pricing

  • Includes all features in Pro Plan
  • Custom Reporting
  • Downloadable Reports
  • Unlimited users who interact with bot/month
  • Multilingual Welcome Messages
  • Multiple Websites and Apps
  • Conversation Auto-resolving
  • Custom Domain Mapping
  • Data in your region
  • Whitelabel
  • Premium Support
  • Custom SLA
  • Dedicated Account Manager

For help center, below is the pricing details:

Free – $0

  • Up to 2 team members or Licenses
  • Search Engine Optimization Friendly
  • Google Analytics Reporting
  • Unlimited Frequently Asked Questions
  • Unlimited Visitors
  • Instant and Reliable Search

Pro Plan – $20

  • Includes all features in the Free Plan
  • No Kommunicate branding
  • Up to 5 Team Members/Licenses
  • In-messenger Frequently Asked Questions
  • Article Categories
  • Custom Themes
  • Team Roles
  • Analytics(Beta)
  • Help Center Article Rating(Beta)

User Satisfaction

Positive Social Media Mentions 51
Negative Social Media Mentions 2

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Kommunicate reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Kommunicate. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Kommunicate pricing details?

Kommunicate Pricing Plans:

Free Trial

Free Plan

Free

Growth Plan

$20/month

Pro Plan

$40/month

Enterprise Plan

Contact vendor

Kommunicate offers a free plan and three enterprise pricing plans for its customer service suite. Give the details a look, and choose the best plan for your business.

Free Plan – $0/month

  • Up to 2 team members
  • Single Website and Mobile App
  • Live Chat
  • Web SDKs
  • Welcome messages
  • Away messages
  • Quick Replies
  • Fallback Emails
  • Push Notifications
  • Unlimited Chat Users
  • 30 Days Chat History
  • Basic Team Roles
  • Kommunicate Branding
  • Basic Reporting
  • Basic Support
  • Agent Apps

Growth Plan – $20/month

  • Includes all features in Free Plan
  • 2 Teammates ($10/additional teammate)
  • Bot Integration
  • 1000 users who interact with bot/month
  • Customizations
  • Single Website and Mobile App
  • Bot to human handoff
  • Agent-wise reporting
  • Conversation routing
  • Tags
  • Unlimited Chat History
  • Third-party Integrations
  • Mobile SDKs
  • Webhook
  • Support Email Integration
  • Standard SLA
  • Standard support

Pro Plan – $40/month

  • Includes all features in Growth Plan
  • 2 Teammates ($20/additional teammate)
  • Advanced Reporting
  • 10,000 users who interact with bot/month
  • Chat Transcripts
  • Single website and mobile app
  • Remove branding
  • CSAT
  • Advance team roles
  • Premium SLA
  • Premium support

Enterprise Plan – Custom Pricing

  • Includes all features in Pro Plan
  • Custom Reporting
  • Downloadable Reports
  • Unlimited users who interact with bot/month
  • Multilingual Welcome Messages
  • Multiple Websites and Apps
  • Conversation Auto-resolving
  • Custom Domain Mapping
  • Data in your region
  • Whitelabel
  • Premium Support
  • Custom SLA
  • Dedicated Account Manager

For help center, below is the pricing details:

Free – $0

  • Up to 2 team members or Licenses
  • Search Engine Optimization Friendly
  • Google Analytics Reporting
  • Unlimited Frequently Asked Questions
  • Unlimited Visitors
  • Instant and Reliable Search

Pro Plan – $20

  • Includes all features in the Free Plan
  • No Kommunicate branding
  • Up to 5 Team Members/Licenses
  • In-messenger Frequently Asked Questions
  • Article Categories
  • Custom Themes
  • Team Roles
  • Analytics(Beta)
  • Help Center Article Rating(Beta)

What integrations are available for Kommunicate?

Kommunicate integrates with various third-party application and systems including the following:

  • Zapier
  • ZenDesk
  • AgileCRM
  • Wordpress
  • Squarepress
  • Shopify
  • Wix
  • Clearbit
  • Dialogflow
  • Microsoft Bot Framework
  • Amazon Lex
  • IB Watson
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Reviewed By Jenny Chang
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