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Bornevia Review

Bornevia
Our score: 8.5 User satisfaction: 100%

What is Bornevia?

Bornevia is a web-based helpdesk and ticket management platform that boasts user-friendliness and affordability not offered by other alternatives. The system is ideal for online businesses of any size. A simple customer support helpdesk software designed and created for internet companies, Bornevia easily gathers and unifies all customer conversations from several sources, including email, Facebook, Twitter, and live chats, and puts them all into one convenient and centralized location.

Users can link various social media page(s) and email(s) into Bornevia. Once that is complete, it becomes easy to manage incoming messages from those sources in the form of tickets with given attributes (status, priority, etc.) accessible via a unified inbox view. All tickets UI come with threaded views, allowing users to view as well as  collaborate (by adding private reply note instead of bcc, cc, or fwd-ing) with other teammates and to go through and take a look at conversation histories.

Overview of Bornevia Benefits

Bornevia is a helpdesk that looks and feels just like regular email client. It is directed towards small businesses and comes without the complications that are present in other helpdesk software that are more bloated in terms of features. With Bornevia, users can save more time and deliver personal and responsive customer service on email, live chat, Twitter, and Facebook as a team.

The system makes management of all customer support instances a breeze. All emails, Twitter, Facebook, and live chat conversations are conveniently stored and processed via one simple helpdesk that mimics the environment of your favorite email client. Simply put, Bornevia helpdesk lets you manage all customer conversations from email, live chat, and social media in one unified inbox.

Bornevia is a collaborative helpdesk platform that comes with team-oriented tools. All channels and support agents are grouped inside the team inbox feature. Agents can collaborate with each other with private notes, know who is currently online in the helpdesk, and assign tickets to one another.

For managers, monitoring the team’s response time, resolution time, total tickets handled, and satisfaction level of each customer can be accomplished using the reporting and analytics dashboard. The helpdesk automatically sends a follow-up satisfaction survey via email to the customer after a ticket has been resolved or closed. Bornevia helps enhance your team’s productivity and quality of service by identifying where your support team needs to improve based on response time, volume, individual metrics and more. It provides all that you need to make data-driven decisions.

Overview of Bornevia Features

  • Multi-Channel Helpdesk
  • Live Chat
  • Insights and Reporting
  • Mobile App
  • Ticket Assignment
  • Private Note with Mention
  • Email Tracking
  • Hashtags
  • Canned Responses
  • API Integration
  • Multiple Team Inboxes
  • Autoresponder
  • Email Notification
  • Inline Image
  • Real Time Notification Log

What Problems Will Bornevia Solve?

1. Need to handle incoming support tickets from a few channels such as email and live chat – Jim has just begun growing his online organic food delivery business and will launch his new homepage next week. He will put his new support email address on the homepage in addition to live chat widget. With Bornevia, Jim can effectively scale his customer support, and save up to 20%-30% of his time responding to customers by combining email and chat together in one helpdesk.

2. Responding faster to customers – As a customer support rep working for an online travel booking site, John receives a lot of email questions from customers about many different issues such as flight/hotel booking schedule changes, itinerary, and cancellations. Using Bornevia, he easily categorizes these issues by tagging each ticket and responds faster by using canned response to answer frequent customer questions.

3. Onboarding new customer support reps quickly and keeping track of their performance – Hal is the head of support at a small and growing e-commerce startup. With new support reps being hired recently, Hal needs to onboard and train his new employees effectively. With private notes feature that lets team members communicate with each other behind the scene, it is  really easy for the new support reps to collaborate with the more senior members. Simpler product also seems to let the support rep to be productive quicker. By looking at the analytics and reporting dashboard, Hal also found out that the time it takes a new support rep to go from closing 1-3 support tickets/day to closing 6-10 tickets/day has also been reduced by almost 25% on average week-to-week.

Awards & Quality Certificates

Bornevia Position In Our Categories

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Position of Bornevia in our main categories:

TOP 100

Bornevia is one of the top 100 Customer Support Software products

Bornevia is also listed in the following subcategories:

It is important to realize that virtually no software in the Help Desk & Ticketing Software category is a perfect solution that can match all the needs of all business types, sizes and industries. It may be a good idea to read a few Bornevia Help Desk & Ticketing Software reviews first as specific software might excel only in a very narrow group of applications or be created with a really specific type of industry in mind. Others might work with an intention of being easy and intuitive and therefore lack complex functions needed by more experienced users. There are also services that cater to a large group of users and offer a rich feature set, but this frequently comes at a more significant cost of such a service. Make sure you're aware of your needs so that you pick a software that has exactly the functionalities you search for.

How Much Does Bornevia Cost?

Bornevia Pricing Plans:

Free Trial

Bornevia offers a flexible pricing scheme where you only pay for the channels you use.

  • $10/user/month (annual billing) or $20/user/month
  • Multi-Channel Support
  • Ticket Assignment
  • Private Notes
  • Team Inbox/Group
  • Canned Responses
  • Insights and Reporting
  • Automation

User Satisfaction

Positive Social Media Mentions 31
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk & Ticketing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Bornevia reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Bornevia. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Android
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • India

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Bornevia pricing details?

Bornevia Pricing Plans:

Free Trial

Bornevia offers a flexible pricing scheme where you only pay for the channels you use.

  • $10/user/month (annual billing) or $20/user/month
  • Multi-Channel Support
  • Ticket Assignment
  • Private Notes
  • Team Inbox/Group
  • Canned Responses
  • Insights and Reporting
  • Automation

What integrations are available for Bornevia?

Bornevia is currently working on Slack integration.

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Reviewed By Jenny Chang
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