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Lighthouse Desktop REVIEW

Knowledge Management Software

No user reviews
USER SATISFACTION 96%
OUR SCORE 7.7

What is Lighthouse Desktop?

Lighthouse Desktop is a robust cloud-based knowledge base software for contact centers, head offices, and branches of business operating in the banking, hospitality & travel, retail, automotive, logistics, insurance, healthcare, government, and telecom industries. It is a state-of-the-art, digital knowledge management solution that enables small and medium-sized businesses to offer accurate and consistent knowledge to both employees and customers. The application permits real-time and on-the-spot access to relevant information that helps customer support staffs to handle customer calls more efficiently.

KMS Lighthouse Desktop is an omnichannel knowledge platform that functions as the spine of organizations where customer experience and enterprise knowledge are the heartbeats. It significantly improves the performance of customer engagement centers and boosts customer service experience while decreasing the operational expenses. Some of its salient features include feedback, customizations, collaboration, comparison, omnichannel integrations, template wizard, and scenario.

Overview of Lighthouse Desktop Benefits

Lighthouse Desktop is an innovative knowledge management software that utilizes knowledge to inspire enhanced customer experience. One of its noteworthy features is the Lighthouse self-service portal. The self-service portal provides a suite of efficient tools that make it easy to publish and manage customer support websites. The tools allow you to publish content directly to your customers thereby diverting traffic to your website.

Another feature worth mentioning is the Lighthouse knowledge bot module. This module allows you to come up with personalized knowledge-based bots without any programming or coding skill. It gives you the freedom to run a standalone bot or enrich your existing bot using the built-in integration with any chat and messaging platform. The knowledge bot can be applied to your knowledge articles as AskDon’t Search options or based on a guided step-by-step scenario which can reveal multi-faceted scripts using the prepare decision trees.

In addition, Lighthouse Desktop comes with a knowledge database that can easily be accessed by customer support staffs while they are processing customer queries. The system leverages robust language search technologies that help support staffs search queries and promptly find answers in a language of their liking. Better still, it allows the comparison of your products with those of your competitors thereby allowing customers to rigorously analyze the product or service they require.

Overview of Lighthouse Desktop Features

  • GetAnswer
  • Customization
  • Feedback
  • Template wizard
  • Scenario
  • Collaboration
  • Omni-channel integration
  • Comparison

Lighthouse Desktop Position In Our Categories

Position of Lighthouse Desktop in our main categories:

50

Lighthouse Desktop is one of the top 50 Knowledge Management Softwareproducts

50

Lighthouse Desktop is one of the 50
Knowledge Management Software products


If you are interested in Lighthouse Desktop it could also be beneficial to check out other subcategories of Best Knowledge Management Software collected in our base of SaaS software reviews.

Since each enterprise has particular business requirements, it is prudent for them to abstain from seeking a one-size-fits-all ideal software system. Needless to say, it would be futile to try to find such an app even among popular software solutions. The clever thing to do would be to catalog the various important elements that need consideration such as main features, finances, skill levels of staff members, company size etc. Then, you should do your research thoroughly. Read some Lighthouse Desktop reviews and look into each of the other systems in your shortlist in detail. Such exhaustive research can make certain you discard ill-fitting platforms and zero in on the app that presents all the aspects you require for business success.

How Much Does Lighthouse Desktop Cost?

Lighthouse Desktop Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Lighthouse Desktop doesn’t publish its enterprise pricing details. Contact the vendor for a custom pricing quote.

User Satisfaction

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Lighthouse Desktop reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Lighthouse Desktop. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

213

NEGATIVE SOCIAL MENTIONS

5

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Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • TICKETS

What are Lighthouse Desktop pricing details?

Lighthouse Desktop Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Lighthouse Desktop doesn’t publish its enterprise pricing details. Contact the vendor for a custom pricing quote.

What integrations are available for Lighthouse Desktop?

Lighthouse Desktop integrates with the following applications:

  • LivePerson
  • Facebook Messenger
  • Alexa

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