Lighthouse Desktop Review

Lighthouse Desktop
Our score: 7.7 User satisfaction: 96%

What is Lighthouse Desktop?

Lighthouse Desktop is a robust cloud-based knowledge base software for contact centers, head offices, and branches of business operating in the banking, hospitality & travel, retail, automotive, logistics, insurance, healthcare, government, and telecom industries. It is a state-of-the-art, digital knowledge management solution that enables small and medium-sized businesses to offer accurate and consistent knowledge to both employees and customers. The application permits real-time and on-the-spot access to relevant information that helps customer support staffs to handle customer calls more efficiently.

KMS Lighthouse Desktop is an omnichannel knowledge platform that functions as the spine of organizations where customer experience and enterprise knowledge are the heartbeats. It significantly improves the performance of customer engagement centers and boosts customer service experience while decreasing the operational expenses. Some of its salient features include feedback, customizations, collaboration, comparison, omnichannel integrations, template wizard, and scenario.

Overview of Lighthouse Desktop Benefits

Lighthouse Desktop is an innovative knowledge management software that utilizes knowledge to inspire enhanced customer experience. One of its noteworthy features is the Lighthouse self-service portal. The self-service portal provides a suite of efficient tools that make it easy to publish and manage customer support websites. The tools allow you to publish content directly to your customers thereby diverting traffic to your website.

Another feature worth mentioning is the Lighthouse knowledge bot module. This module allows you to come up with personalized knowledge-based bots without any programming or coding skill. It gives you the freedom to run a standalone bot or enrich your existing bot using the built-in integration with any chat and messaging platform. The knowledge bot can be applied to your knowledge articles as AskDon’t Search options or based on a guided step-by-step scenario which can reveal multi-faceted scripts using the prepare decision trees.

In addition, Lighthouse Desktop comes with a knowledge database that can easily be accessed by customer support staffs while they are processing customer queries. The system leverages robust language search technologies that help support staffs search queries and promptly find answers in a language of their liking. Better still, it allows the comparison of your products with those of your competitors thereby allowing customers to rigorously analyze the product or service they require.

Overview of Lighthouse Desktop Features

  • GetAnswer
  • Customization
  • Feedback
  • Template wizard
  • Scenario
  • Collaboration
  • Omni-channel integration
  • Comparison

Lighthouse Desktop Position In Our Categories

Knowing that companies have distinct business-related needs, it is reasonable they steer clear of preferring an all-in-one, ”best” software solution. Nevertheless, it is difficult to find such application even among popular software solutions. The efficient thing to undertake can be to shortlist the numerous chief aspects which call for a deliberation like important features, plans, skill ability of staff members, company size, etc. Next, you must do the research thoroughly. Read some of these Lighthouse Desktop review articles and look over the other solutions in your shortlist more closely. Such all-encompassing research guarantees you circumvent poorly fit applications and buy the system which delivers all the benefits you require company requires.

Position of Lighthouse Desktop in our main categories:

TOP 50

Lighthouse Desktop is one of the top 50 Knowledge Management Software products

If you are interested in Lighthouse Desktop it could also be a good idea to check out other subcategories of Knowledge Management Software collected in our base of B2B software reviews.

It is crucial to realize that virtually no software in the Knowledge Management Software category is an ideal solution that can fulfill all the needs of various business types, sizes and industries. It may be a good idea to read a few Lighthouse Desktop Knowledge Management Software reviews first as some solutions might perform well just in a very small set of applications or be created with a very specific type of industry in mind. Others may operate with an intention of being simple and intuitive and therefore lack complicated elements desired by more experienced users. You can also find software that focus on a large group of users and provide a powerful feature set, however that usually comes at a more expensive price of such a service. Ensure you're aware of your needs so that you get a service that offers specifically the features you look for.

How Much Does Lighthouse Desktop Cost?

Lighthouse Desktop Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Lighthouse Desktop doesn’t publish its enterprise pricing details. Contact the vendor for a custom pricing quote.

User Satisfaction

Positive Social Media Mentions 213
Negative Social Media Mentions 5

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Lighthouse Desktop reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Lighthouse Desktop. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based


  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Lighthouse Desktop pricing details?

Lighthouse Desktop Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Lighthouse Desktop doesn’t publish its enterprise pricing details. Contact the vendor for a custom pricing quote.

What integrations are available for Lighthouse Desktop?

Lighthouse Desktop integrates with the following applications:

  • LivePerson
  • Facebook Messenger
  • Alexa

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Reviewed By Jenny Chang
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