Lighthouse Desktop Review

Lighthouse Desktop
Our score: 7.7 User satisfaction: 96%

What is Lighthouse Desktop?

Lighthouse Desktop is a robust cloud-based knowledge base software for contact centers, head offices, and branches of business operating in the banking, hospitality & travel, retail, automotive, logistics, insurance, healthcare, government, and telecom industries. It is a state-of-the-art, digital knowledge management solution that enables small and medium-sized businesses to offer accurate and consistent knowledge to both employees and customers. The application permits real-time and on-the-spot access to relevant information that helps customer support staffs to handle customer calls more efficiently.

KMS Lighthouse Desktop is an omnichannel knowledge platform that functions as the spine of organizations where customer experience and enterprise knowledge are the heartbeats. It significantly improves the performance of customer engagement centers and boosts customer service experience while decreasing the operational expenses. Some of its salient features include feedback, customizations, collaboration, comparison, omnichannel integrations, template wizard, and scenario.

Overview of Lighthouse Desktop Benefits

Lighthouse Desktop is an innovative knowledge management software that utilizes knowledge to inspire enhanced customer experience. One of its noteworthy features is the Lighthouse self-service portal. The self-service portal provides a suite of efficient tools that make it easy to publish and manage customer support websites. The tools allow you to publish content directly to your customers thereby diverting traffic to your website.

Another feature worth mentioning is the Lighthouse knowledge bot module. This module allows you to come up with personalized knowledge-based bots without any programming or coding skill. It gives you the freedom to run a standalone bot or enrich your existing bot using the built-in integration with any chat and messaging platform. The knowledge bot can be applied to your knowledge articles as AskDon’t Search options or based on a guided step-by-step scenario which can reveal multi-faceted scripts using the prepare decision trees.

In addition, Lighthouse Desktop comes with a knowledge database that can easily be accessed by customer support staffs while they are processing customer queries. The system leverages robust language search technologies that help support staffs search queries and promptly find answers in a language of their liking. Better still, it allows the comparison of your products with those of your competitors thereby allowing customers to rigorously analyze the product or service they require.

Overview of Lighthouse Desktop Features

  • GetAnswer
  • Customization
  • Feedback
  • Template wizard
  • Scenario
  • Collaboration
  • Omni-channel integration
  • Comparison

Lighthouse Desktop Position In Our Categories

Because businesses have special business-related requirements, it is only wise that they abstain from purchasing an all-encompassing, “perfect” business program. Needless to say, it would be hard to come across such a software system even among well-known software products.
The efficient thing to do would be to shortlist the various key functions that entail investigation like major features, costing, technical skill competence of staff, company size, etc. Then, you must do your product research exhaustively. Have a look at some Lighthouse Desktop review articles and look over the other software systems in your list more closely. Such comprehensive research guarantee you steer clear of poorly fit applications and subscribe to the one which includes all the aspects your business requires.

Position of Lighthouse Desktop in our main categories:

TOP 50

Lighthouse Desktop is one of the top 50 Knowledge Management Software products

If you are considering Lighthouse Desktop it may also be a good idea to analyze other subcategories of Knowledge Management Software collected in our base of SaaS software reviews.

There are trendy and widely used systems in each software group. But are they essentially the best fit for your organization’s specific requirements? A market-leading software application may have thousands of users, but does it offer what you need? For this reason, do not blindly invest in popular systems. Read at least a few Lighthouse Desktop Knowledge Management Software reviews and think about the aspects that you wish to have in the software such as the price, main tools, available integrations etc. Then, select a few solutions that fit your wants. Try out the free trials of these apps, read online comments, get explanations from the vendor, and do your homework thoroughly. This in-depth groundwork is sure to aid you choose the finest software solution for your firm’s specific needs.

How Much Does Lighthouse Desktop Cost?

Lighthouse Desktop Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Lighthouse Desktop doesn’t publish its enterprise pricing details. Contact the vendor for a custom pricing quote.

User Satisfaction

Positive Social Media Mentions 213
Negative Social Media Mentions 5

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Lighthouse Desktop reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Lighthouse Desktop. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based


  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Lighthouse Desktop pricing details?

Lighthouse Desktop Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Lighthouse Desktop doesn’t publish its enterprise pricing details. Contact the vendor for a custom pricing quote.

What integrations are available for Lighthouse Desktop?

Lighthouse Desktop integrates with the following applications:

  • LivePerson
  • Facebook Messenger
  • Alexa

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Reviewed By Jenny Chang
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