RepRevive Review
What is RepRevive?
RepRevive is an online reputation management software that is designed to protect your brand by gathering feedback, engaging customers and managing online reviews. This tool helps small businesses improve customer experience. Its surveys capture feedback at multiple business-customer interaction points including website, email, social media, point-of-sale, mobile and offline.
How It Works
- Direct customers to a quick 15-second survey rating their experience 1-10, with the option for additional comments
- Customers are segmented into detractors, passives and promoters from survey results
- Promoters are directed to leave a review on sites like Facebook, Google, Yelp and TripAdvisor
- Passives are directed to connect on social media
- Detractors submit feedback privately to management for follow up
Overview of RepRevive Benefits
RepRevive’s main focus is on helping businesses deliver a better customer experience. The tool combines feedback surveys and online reviews management to do this.
Frictionless surveys capture feedback at multiple business-customer interaction points including website, point-of-sale, email, social media and mobile. Customer contact details are saved along with all the responses for easy follow up.
A large part of RepRevive’s focus is on making sure it is easy for customers to engage with its surveys. RepRevive does this by eliminating clicks, limiting responses to two quick questions and continually testing and optimizing the process.
RepRevive has seen some good results so far. In one case study they did with a moving company on their email tool, they saw 25.4% response rates. Industry average response rates for email surveys are typically 5% to 12% depending on the setup, so they more than doubled that.
Having an effective feedback system allows businesses to capture negative reviews before they get posted publicly. An owner or manager can then follow up with the unhappy customer privately to correct any issues and/or address any concerns.
Happy customers are invited to leave online reviews that are selected by the business. This allows the business to get more authentic reviews from real customers, but as part of a managed feedback process.
RepRevive includes 24/7 review monitoring across the web. Businesses get a notification whenever a new review is found, and that review is captured in their RepRevive dashboard.
Finally, RepRevive’s reporting features allow businesses to track progress and spot trends through feedback analytics and online review analytics. The combination of all these features gives businesses the actionable data they need to improve their customer experience in efficient and meaningful ways.
Show MoreOverview of RepRevive Features
- Easy setup process
- Integration with Yelp, Google+, TripAdvisor and Facebook
- Generating a survey landing page with a custom URL
- In-depth reporting, charts and data visualizations
- Manage negative feedback privately
- Share reviews on social media and web
- Import reviews and social media profiles
- Sort customer feedback ratings and analyze comments
What Problems Will RepRevive Solve?
Problem 1: Most small businesses do not have an easy way to capture customer feedback that actually gets used by customers and employees.
RepRevive’s feedback surveys can engage customers just about anywhere they interact with a business, and they are optimized so that customers actually do provide feedback. Each business gets a private dashboard with meaningful reporting that can be easily analyzed and used.
Problem 2: Most small businesses do not have an easy way to monitor and manage their online reviews.
RepRevive’s 24/7 reviews monitoring centralizes all reviews into one central place. Along with new review notifications and RepRevive’s feedback system, businesses have the ability to: respond to reviews quickly, capture negative reviews and gain more authentic positive reviews.
Problem 3: Most small businesses do not have an easy way to capture customer contact info and segment their customer list by positive, neutral and negative experiences for personalized messaging.
RepRevive can help businesses not only capture customer contact info, it also captures feedback upfront or on-demand so businesses can better understand the relationship each customer has with the business. This allows owners and managers to personalize the messaging to each customer.
Awards & Quality Certificates
RepRevive Position In Our Categories
Because businesses have unique business wants, it is prudent they abstain from adopting a one-size-fits-all, ”best” software product. Needless to say, it is futile to try to stumble on such application even among recognizable software solutions. The correct step to undertake can be to take note of the various critical factors which necessitate research including major features, price plans, technical skill ability of staff, company size, etc. After which, you must conduct the research fully. Go over some of these RepRevive evaluations and look over each of the software options in your list more closely. Such well-rounded research ensure you weed out unfit applications and buy the one that meets all the function your company requires.
Position of RepRevive in our main categories:
TOP
100
RepRevive is one of the top 100 Restaurant Management Software products
If you are considering RepRevive it could also be sensible to examine other subcategories of Restaurant Management Software gathered in our database of SaaS software reviews.
It is important to keep in mind that almost no app in the Restaurant Management Software category will be a perfect solution able to match all the requirements of various company types, sizes and industries. It may be a good idea to read a few RepRevive Restaurant Management Software reviews first as certain services can perform well only in a really small group of applications or be created with a really specific industry in mind. Others may function with an idea of being easy and intuitive and as a result lack advanced functionalities welcomed by more experienced users. There are also solutions that support a wide group of customers and give you a complex feature set, but that usually comes at a more expensive price of such a solution. Make sure you're aware of your requirements so that you choose a service that has specifically the elements you search for.
How Much Does RepRevive Cost?
RepRevive Pricing Plans:
Free Trial
Basic:
per location pricing of $19/month
Premium:
per location pricing of $39/month
What are RepRevive pricing details?
RepRevive Pricing Plans:
Free Trial
Basic:
per location pricing of $19/month
Premium:
per location pricing of $39/month
RepRevive offers two plans:
Basic: per location pricing of $19/month
- Branded feedback funnel
- Unlimited feedback requests
- Website feedback tab
- Feedback received notifications
- Feedback reporting
- Capture customer data
- WordPress plugin
Premium: per location pricing of $39/month
- Branded feedback funnel
- Unlimited feedback requests
- Website feedback tab
- Feedback received notifications
- Feedback reporting
- Capture customer data
- WordPress plugin
- 24/7 review monitoring
- New review notifications
- Track all reviews from one place
- Review reporting
User Satisfaction
Positive Social Media Mentions
22
Negative Social Media Mentions
2
We know that when you make a decision to get a Restaurant Management Software it’s vital not only to find out how experts evaluate it in their reviews, but also to find out if the actual clients and enterprises that purchased it are genuinely happy with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and RepRevive reviews across a broad array of social media sites. The information is then displayed in an easy to understand way indicating how many clients had positive and negative experience with RepRevive. With that information available you should be equipped to make an informed business decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for RepRevive?
RepRevive integrates with WordPress through its feedback plugin. It also integrates with any other website with a simple code snippet that can be added just before the “body” tag.
In addition to these existing integrations, RepRevive will be integrating with Zapier to provide access to 500+ existing apps and platforms. This will allow automatic importing and exporting of contacts, feedback surveys and other data RepRevive captures.
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