RepRevive Review
What is RepRevive?
RepRevive is an online reputation management software that is designed to protect your brand by gathering feedback, engaging customers and managing online reviews. This tool helps small businesses improve customer experience. Its surveys capture feedback at multiple business-customer interaction points including website, email, social media, point-of-sale, mobile and offline.
How It Works
- Direct customers to a quick 15-second survey rating their experience 1-10, with the option for additional comments
- Customers are segmented into detractors, passives and promoters from survey results
- Promoters are directed to leave a review on sites like Facebook, Google, Yelp and TripAdvisor
- Passives are directed to connect on social media
- Detractors submit feedback privately to management for follow up
Overview of RepRevive Benefits
RepRevive’s main focus is on helping businesses deliver a better customer experience. The tool combines feedback surveys and online reviews management to do this.
Frictionless surveys capture feedback at multiple business-customer interaction points including website, point-of-sale, email, social media and mobile. Customer contact details are saved along with all the responses for easy follow up.
A large part of RepRevive’s focus is on making sure it is easy for customers to engage with its surveys. RepRevive does this by eliminating clicks, limiting responses to two quick questions and continually testing and optimizing the process.
RepRevive has seen some good results so far. In one case study they did with a moving company on their email tool, they saw 25.4% response rates. Industry average response rates for email surveys are typically 5% to 12% depending on the setup, so they more than doubled that.
Having an effective feedback system allows businesses to capture negative reviews before they get posted publicly. An owner or manager can then follow up with the unhappy customer privately to correct any issues and/or address any concerns.
Happy customers are invited to leave online reviews that are selected by the business. This allows the business to get more authentic reviews from real customers, but as part of a managed feedback process.
RepRevive includes 24/7 review monitoring across the web. Businesses get a notification whenever a new review is found, and that review is captured in their RepRevive dashboard.
Finally, RepRevive’s reporting features allow businesses to track progress and spot trends through feedback analytics and online review analytics. The combination of all these features gives businesses the actionable data they need to improve their customer experience in efficient and meaningful ways.
Show MoreOverview of RepRevive Features
- Easy setup process
- Integration with Yelp, Google+, TripAdvisor and Facebook
- Generating a survey landing page with a custom URL
- In-depth reporting, charts and data visualizations
- Manage negative feedback privately
- Share reviews on social media and web
- Import reviews and social media profiles
- Sort customer feedback ratings and analyze comments
What Problems Will RepRevive Solve?
Problem 1: Most small businesses do not have an easy way to capture customer feedback that actually gets used by customers and employees.
RepRevive’s feedback surveys can engage customers just about anywhere they interact with a business, and they are optimized so that customers actually do provide feedback. Each business gets a private dashboard with meaningful reporting that can be easily analyzed and used.
Problem 2: Most small businesses do not have an easy way to monitor and manage their online reviews.
RepRevive’s 24/7 reviews monitoring centralizes all reviews into one central place. Along with new review notifications and RepRevive’s feedback system, businesses have the ability to: respond to reviews quickly, capture negative reviews and gain more authentic positive reviews.
Problem 3: Most small businesses do not have an easy way to capture customer contact info and segment their customer list by positive, neutral and negative experiences for personalized messaging.
RepRevive can help businesses not only capture customer contact info, it also captures feedback upfront or on-demand so businesses can better understand the relationship each customer has with the business. This allows owners and managers to personalize the messaging to each customer.
Awards & Quality Certificates
RepRevive Position In Our Categories
Knowing that companies have their own business-related needs, it is logical they avoid going for an all-in-one, ideal solution. Nonetheless, it would be hard to try to come across such a software solution even among well-known software systems. The efficient step to undertake is to write down the different major aspects which merit scrutiny including major features, pricing, technical skill capability of staff, organizational size, etc. Thereafter, you must follow through your product research comprehensively. Browse over some RepRevive evaluations and explore each of the applications in your shortlist more closely. Such detailed product research ascertains you keep away from unsuitable software products and pay for the system which provides all the features your company requires.
Position of RepRevive in our main categories:
TOP
100
RepRevive is one of the top 100 Restaurant Management Software products
If you are interested in RepRevive it might also be sensible to examine other subcategories of Restaurant Management Software collected in our base of SaaS software reviews.
Since each organization has unique business requirements, it is prudent for them to refrain from seeking a one-size-fits-all faultless software system. Needless to say, it would be pointless to try to find such a platform even among popular software platforms. The smart thing to do would be to jot down the various important factors that need consideration such as key features, finances, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some RepRevive Restaurant Management Software reviews and investigate each of the other systems in your shortlist in detail. Such in-depth homework can ensure you weed out ill-fitting platforms and zero in on the app that provides all the features you require for business success.
How Much Does RepRevive Cost?
RepRevive Pricing Plans:
Free Trial
Basic:
per location pricing of $19/month
Premium:
per location pricing of $39/month
What are RepRevive pricing details?
RepRevive Pricing Plans:
Free Trial
Basic:
per location pricing of $19/month
Premium:
per location pricing of $39/month
RepRevive offers two plans:
Basic: per location pricing of $19/month
- Branded feedback funnel
- Unlimited feedback requests
- Website feedback tab
- Feedback received notifications
- Feedback reporting
- Capture customer data
- WordPress plugin
Premium: per location pricing of $39/month
- Branded feedback funnel
- Unlimited feedback requests
- Website feedback tab
- Feedback received notifications
- Feedback reporting
- Capture customer data
- WordPress plugin
- 24/7 review monitoring
- New review notifications
- Track all reviews from one place
- Review reporting
User Satisfaction
Positive Social Media Mentions
22
Negative Social Media Mentions
2
We are aware that when you decide to get a Restaurant Management Software it’s vital not only to learn how experts score it in their reviews, but also to check whether the real users and companies that use these solutions are indeed satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and RepRevive reviews across a wide range of social media sites. The data is then displayed in an easy to digest way showing how many users had positive and negative experience with RepRevive. With that information available you should be ready to make an informed business choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for RepRevive?
RepRevive integrates with WordPress through its feedback plugin. It also integrates with any other website with a simple code snippet that can be added just before the “body” tag.
In addition to these existing integrations, RepRevive will be integrating with Zapier to provide access to 500+ existing apps and platforms. This will allow automatic importing and exporting of contacts, feedback surveys and other data RepRevive captures.
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