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PHPKB Review

PHPKB
Our score: 8.5 User satisfaction: N/A

What is PHPKB?

PHPKB is a full-featured and modern knowledge management software that can deploy as an owned or hosted application. You can set it up rapidly to expedite your content creation and publishing to begin truly empowering your end-users to solve issues.

Aside from serving as a knowledgebase for your internal workforce, PHPKB also lets you afford access to customers and other external users to your information repository. The software affords the ability to search for their required article or help item to field-level for highly accurate results.

PHPKB gives your workforce and external users a place to share their thoughts as well. The application has a user feedback section for people to comment on articles. This enables you to gather the views of your audience for consideration during content updates.

Overview of PHPKB Benefits

Modern Content Publishing

Creating knowledge for sharing does not have to be an overly challenging task. PHPKB has a modern browser-like interface that is familiar to you and your knowledge team. The software has a WYSIWYG editor that requires simple drag-and-drop movements for putting media items in place. It can even import Microsoft Office and PDF documents so you do not have to start from scratch or have a hard time encoding existing data.

Simple & Navigable Interface

PHPKB dedicates itself to enabling users to get used to it quickly. It has a clean yet sophisticated look that does not require long hours for familiarization alone. Because it is not bloated with rarely used tools and features, it offers a minimalistic space that helps end users to immediately do what they need to do.

User Directory Integration

Instead of building a user directory in PHPKB from scratch, you can save time by connecting your LDAP and SSO servers to the software. This minimizes the work of your administrators, as the user list already exists elsewhere. Additionally, PHPKB immediately synchronizes any change in the employee list such as new hires and promoted individuals for the automatic adjustment of roles and permissions.

Limitless Custom Fields

Each business has different processes that require custom fields. PHPKB acknowledges that which is why the solution enables you to have as many custom fields as you need. With this, you can support every facet of your workflow that needs its own categorization.

Content Tracking

PHPKB has multiple methods for keeping pace with the changes in your knowledge repository. Among those is content versioning, which lets you know how many times an article has changed since its original publication date. You can even restore previous versions if the need arises to avoid duplicate work.

Unified Dashboard

PHPKB has a dashboard where you can view usage statistics. From there, you can also generate more than 40 reports for a comprehensive view of the performance and use of your business’s knowledge base. With the information you gain, you can strategize for better service and support.

Knowledge Backup

You do not have to fear the loss of your data in the case of calamities and system failures. PHPKB automatically creates backups of present iterations of your knowledge repository for you to restore immediately to ensure the continuity of the workflow.

Overview of PHPKB Features

  • Content Publishing
  • Publication & Expiry Dates
  • Content Versioning
  • Custom Fields
  • Advanced & Live Search
  • Multiple User Types
  • User Groups
  • Statistics
  • User Feedback
  • Data Import & Export
  • LDAP Integration
  • Single Sign On
  • Backups

PHPKB Position In Our Categories

Since businesses have particular business-related wants, it is wise they steer clear of subscribing to an all-encompassing, ideal software. However, it is troublesome to try to stumble on such a software product even among branded software solutions.
The practicable step to undertake would be to shortlist the varied vital functions which merit consideration such as crucial features, budget, technical skill levels of staff members, business size, etc. Then, you must double down on your research to a full extent. Browse over some of these PHPKB analyses and look into each of the software systems in your shortlist in detail. Such detailed product investigation ensure you avoid mismatched software products and pay for the one which meets all the tools you require business requires.

Position of PHPKB in our main categories:

TOP 20

PHPKB is one of the top 20 Knowledge Management Software products

If you are interested in PHPKB it might also be a good idea to check out other subcategories of Knowledge Management Software collected in our database of B2B software reviews.

Every organization has different wants and needs an application that can be customized for their size, type of workers and buyers, and the specific industry they are in. For these reasons, no software can offer perfect tools off-the-shelf. When you search a software system, first be sure what you require it for. Read some PHPKB Knowledge Management Software reviews and ask yourself do you desire basic features or do you want sophisticated features? Are there any industry-specific functionalities that you are seeking? Obtain the answers to these queries to aid your search. There are plenty of factors that you need to reflect on and these include your budget, particular business requirements, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally zero in on the platform that provides all that you require to enhance your company efficiency and productivity.

How Much Does PHPKB Cost?

PHPKB Pricing Plans:

Free Trial

Standard Edition

Starts at $285.00/one-time payment

Enterprise Edition

Starts at $515.00/one-time payment

PHPKB offers two enterprise pricing versions. The exact amount of your license would depend whether it is owned or hosted, your preferred edition, the number of administrative users, and your chosen support and maintenance subscription period. The removal of the branding label also requires an additional fee.

Standard Edition – starts at $285.00/one-time payment

  • 12 Months Technical Support
  • Unlimited End Users
  • MySQL Support
  • General Features
  • Basic Article Management
  • Unlimited Custom Text Fields
  • Feedback Options
  • Reports & Statistics
  • Search Engine Optimization
  • Backups

Enterprise Edition – starts at $515.00/one-time payment

  • All Standard Edition Features
  • Microsoft SQL Server Support
  • LDAP Integration & Authentication
  • Article Change Log
  • Article Versions Comparison
  • Article Locking
  • Article Autosaving
  • Unlimited Drop-Down Menu Fields
  • Unlimited Checkboxes

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and PHPKB reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with PHPKB. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Chinese
  • Japanese

Pricing Model

  • One-time payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are PHPKB pricing details?

PHPKB Pricing Plans:

Free Trial

Standard Edition

Starts at $285.00/one-time payment

Enterprise Edition

Starts at $515.00/one-time payment

PHPKB offers two enterprise pricing versions. The exact amount of your license would depend whether it is owned or hosted, your preferred edition, the number of administrative users, and your chosen support and maintenance subscription period. The removal of the branding label also requires an additional fee.

Standard Edition – starts at $285.00/one-time payment

  • 12 Months Technical Support
  • Unlimited End Users
  • MySQL Support
  • General Features
  • Basic Article Management
  • Unlimited Custom Text Fields
  • Feedback Options
  • Reports & Statistics
  • Search Engine Optimization
  • Backups

Enterprise Edition – starts at $515.00/one-time payment

  • All Standard Edition Features
  • Microsoft SQL Server Support
  • LDAP Integration & Authentication
  • Article Change Log
  • Article Versions Comparison
  • Article Locking
  • Article Autosaving
  • Unlimited Drop-Down Menu Fields
  • Unlimited Checkboxes

What integrations are available for PHPKB?

PHPKB supports connections with the following:

  • MySQL
  • Microsoft SQL Server
  • Microsoft Active Directory
  • Novell eDirectory
  • Open LDAP
  • Posix Account
  • Samba
  • Other LDAP Servers
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Reviewed By Louie Andre
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