PHPKB Review
What is PHPKB?
PHPKB is a feature-rich knowledge management solution that empowers organizations to efficiently set up knowledgebase. This will streamline their process of organizing knowledge which can be used for various purposes such as reducing time when searching for information and quickly solving critical IT issues. It also helps increase the overall productivity of the employees, improve customer service, and reduce staff training time among others.
The platform provides a plethora of features to easily organize, store, retrieve, and share knowledge within and outside the organization. This includes the support ticket system and support widgets that provide your employees and customers with self-service capabilities if they want to explore your knowledge base in search of answers. There are also many content management features available to help easily create and edit information as well as advanced search functions for easy retrieval of information. Moreover, there are tools for publishing and sharing knowledge, collecting feedback, adding security to information, and more.
Show MoreOverview of PHPKB Benefits
Ease-of-Use
PHPKB streamlines all the processes related to knowledgebase, whether it’s creating articles, sharing information, publishing knowledge, searching for information, and others. The software is a fully responsive, web-based application that can seamlessly run on any device that supports modern browsers. It also uses an interactive, user-friendly, and customizable interface that makes its operation easy without needing to first learn the application in detail.
Content Management
Creating knowledge is easier with the robust WYSIWYG editor that helps users make stylish and informative content thanks to its advanced editing features like custom fields and ready-made design elements. Furthermore, PHPKB does not impose any limitation on the number of articles and categories that organizations can make and share. Users can also collaborate with one another in creating and improving content.
Advanced Search Features
PHPKB helps ensure that regardless of the thousands of knowledge to sift through, users can still find what they’re looking for thanks to advanced search tools that can be used for different situations. For instance, real-time search suggests relevant solutions to customers and the full-text search system runs a complex algorithm to match the search criteria to the most relevant articles. Other notable search tools include image search, search attachments, and filtered search.
Show MoreOverview of PHPKB Features
- Web-Based Application
- Multi-Language Support
- Knowledge Base API
- Cross-Browser Compatibility
- WCAG 2.1 AA Compliance
- LDAP Integration & Authentication
- Professional Customization
- Full-Text Search System
Awards & Quality Certificates
PHPKB Position In Our Categories
Since businesses have particular business-related needs, it is only reasonable that they avoid adopting a one-size-fits-all, ideal system. Nonetheless, it is troublesome to chance on such a software solution even among branded software systems. The practical step to do would be to take note of the varied vital factors that entail investigation including major features, packages, technical skill levels of staff members, company size, etc. Then, you should do the research fully. Browse over some PHPKB analyses and explore the other software systems in your shortlist in detail. Such detailed product research ensures you take out mismatched software solutions and select the system that offers all the function your business requires in sustaining growth.
Position of PHPKB in our main categories:
TOP
50
PHPKB is one of the top 50 Knowledge Management Software products
If you are considering PHPKB it may also be a good idea to investigate other subcategories of Knowledge Management Software listed in our database of SaaS software reviews.
There are trendy and widely used applications in each software category. But are they necessarily the best fit for your organization’s specific needs? A popular software product may have thousands of users, but does it provide what you require? For this reason, do not blindly spend on popular systems. Read at least a few PHPKB Knowledge Management Software reviews and consider the factors that you wish to have in the software such as the cost, main tools, available integrations etc. Then, choose a few apps that fit your requirements. Check out the free trials of these products, read online reviews, get clarifications from the maker, and do your research systematically. This profound homework is certain to help you find the best software solution for your company’s unique requirements.
How Much Does PHPKB Cost?
PHPKB Pricing Plans:
Free Trial
SaaS Cloud License
$35/month
Self-hosted Standard Edition
starts at $285
Self-hosted Enterprise Edition
starts at $515
What are PHPKB pricing details?
PHPKB Pricing Plans:
Free Trial
SaaS Cloud License
$35/month
Self-hosted Standard Edition
starts at $285
Self-hosted Enterprise Edition
starts at $515
PHPKB offers different enterprise pricing based on your hosting preferences as well as the number of admins, editions, features, etc.
SaaS Cloud License – $35/month (Standard Edition)
- Cloud Hosted (SaaS Model)
- You don’t have a server.
- You don’t want to worry about server issues.
- You want to quickly be online.
- You don’t want to worry about upgrades.
Self-hosted Standard Edition – starts at $285
- You need the ability to modify the code to suit your own requirements.
- You don’t prefer to pay monthly or annual subscription.
- You want to modify the look and feel to match your website.
Self-hosted Enterprise Edition – starts at $515
- Loaded with enterprise-class features
- LDAP Integration & API
- Event Log
- Document Versioning & Comparison
- SAML Single Sign-On (SSO)
- Files & Downloads Area
User Satisfaction
Positive Social Media Mentions
9
Negative Social Media Mentions
0
We realize that when you decide to get a Knowledge Management Software it’s vital not only to see how experts evaluate it in their reviews, but also to find out whether the real users and businesses that bought it are actually satisfied with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and PHPKB reviews across a wide array of social media sites. The information is then presented in a simple to understand way showing how many customers had positive and negative experience with PHPKB. With that information available you will be prepared to make an informed business decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Chinese
- Japanese
Pricing Model
- One-time payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for PHPKB?
PHPKB can seamlessly connect with third-party cloud-based services including the following:
- Zendesk
- Salesforce Desk
- Google Analytics
- Google Fonts
- Google Translate
- LiveChat
- Olark Chat
- SnapEngage
- Tidio Live Chat
- Tawk.to
- Wufoo
- Salesforce
- Disqus
- Freshdesk
PHPKB User Reviews
PHPKB average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Powerful knowledge base software with great customer support
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 14.09.2021
Company Size: More than 100 Employees
Industry: Computer & Network Security
PROS: PHPKB is a great knowledge base management solution at an affordable one-time price. The interface is very easy to use and it offers a lot of features. The live search function is excellent and allows our customers to find what they need quickly. The support team is very friendly and eager to interact directly. We replaced our previous knowledgebase solution, which was old, unattractive, and hard for both us and our customers to use. The support staff at PHPKB helped us with the data migration service from our old KB. With the feature-rich admin panel, our content creators are able to create a repository of answers to common questions so that our users can help themselves easily and quickly. The public and private categories allow us to easily share the knowledge base with our internal staff and people outside of our organization.
CONS: None in particular but there is always some scope for performance improvement. We are using the Enterprise Multi-Language Edition of the software for over a year now and we are totally happy with it.
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Published on: 14.09.2021
Company Size: More than 100 Employees
Industry: Computer & Network Security
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