RingCentral Review

PROS: I love that this tool lets me receive and make calls on my PC. It's very convenient this way.

CONS: The skin/environment is not exactly easy on the eyes. It's difficult to find certain functionalities.

PROS: We've finally bid goodbye to G2Ms. This has provided us with a great platform for communication.

CONS: The video calls often route to my laptop screen, rather than on the monitor that I am currently using. This is no big deal--but it can be very annoying.

PROS: I honesty can not think of much. Hardware, service, and cost were all below average.

CONS: The hardware that they sold me all malfunctioned. All my phones were desktop devices and broke in under three years. We are not abusive to our phones, and I purchased three phones that all malfunctioned. Ring Central would not stand behind their product and required me to buy all new equipment. These were Cisco phones. Ring central also requires you to sign a multi-year contract with only thirty days to get out of the contract over a four year period. If you do not give them notice and attempt they will charge you the entire length of the service contract as "damages". This was never discussed with me and I was never provided a copy of the original contract. Also, any service you add fall under the same rigid cancellation policy, but you can never downgrade your service without penalty. Ring central is also not cost competitive. They are 50 percent more than other providers and can raise your cost while in contract. If you balk you will still have to pay a cancellation fee. Basically assume you have no rights whatsoever. The ringcentral "service" team is in East Asia. Be prepared to hold 20-30 minutes to get help anytime you need any assistance.

PROS: I think it's great that there's plenty of room for configuration and setting up our own preferences. It's very flexible to our needs.

CONS: I hear that this update is now in the works, but I do hope that they would add a feature that would allow us to save chat scripts to an external server.

PROS: I love how this tool lets me do so many things at once: I can oversee my team, see the line-up at work, and even accept calls on my mobile phone. The best part? I can do all these at the comforts of my home!

CONS: There has been some bug on the number of pending calls. The reports are often inaccurate. We've already filed for a ticket to fix this issue, but there has been no response so far.

PROS: RingCentral is a simple cloud solution that you can use to manage your calls in a single place. The conferencing feature is useful. The WEN interface is easy to use. Plus, you can create custom settings for your needs such as forwarding to your mobile phone, custom greetings, etc. I think it is an ideal platform for small and home businesses.

CONS: It is not easy to set up the system the first time, but on the plus side you can call customer support and they provide prompt assistance. RingCentral needs to improve its conferencing feature to differentiate itself from the competition.

PROS: I like the fact that each user can set up customization according to their needs. Other useful features are call recording, call logs, and multiple ways to manage calls.

CONS: The application could be more intuitive. For example, the vendor could make it more intuitive and easy to set up a new user with a new phone. There is only one right method to do this and it doesn’t cost more.

PROS: Accessibility. I love the option of opening this tool either on my desktop or my mobile.

CONS: The tool updates are not as thoroughly vetted. These often introduce bugs and the like.

PROS: Its hard to find a positive. fax service is probably ok, phone service was terrible

CONS: We set up an account with RingCentral for our business. We switched from verizon, but immediately after switching had major problems with call quality and dropped calls to our business. Therefore we tried to switch the number back to Verizon and it has become a nightmare. RingCentral will not release the number! I have called more than 20 times to attempt to resolve this. This is negatively affecting our business as our incoming calls are not being received. I have spoken with numerous employees who tell me the "port team" will help, but then they deny verizon's request for the transfer. I have spent over 8 hours on the phone and 6 days and still cannot get Ringcentral to release the line. They refuse, and then when I call them they say to resubmit the request. Unbelievable.

PROS: One time, when I was on chat with the tech support team to resolve an issue, the chat got disconnected. But, the agent called me on the phone and resolved the issue satisfactorily. This shows the vendor provides top notch customer support.

CONS: I am a partner of the vendor and I wish the system included a dashboard that allows me to manage the RingCentral phones of multiple clients.

PROS: I love the web interface which is easy to use. Our remote team is based in diverse locations and we find it helpful to create support trees and easily route call patterns.

CONS: Account support could be improved. The same account manager contacted us multiple times with the same questions but did not provide the required follow up.

PROS: RingCentral offers a host of useful features: We use RingCentral desktop phones that work like normal phones. You can fax directly from your desktop application. Plus, you can get voicemails delivered to you in email format via MP3. Finally, you can use the iPhone app to port all calls to your mobile phone in the order you want.

CONS: The only drawback is the Salesforce plug-in was not up to mark when I tested it a few months ago. Apart from this glitch, RingCentral is an excellent product overall.

PROS: Two things I love about RingCentral: It's easy to use, and it provides me with all the tools that I need for smooth communication with our clients.

CONS: It's a little difficult to sustain long conversations. Phone calls often get cut short.

PROS: We don't use or need many features of this product. Quality is fine. My qualm is with billing and customer service.

CONS: We are a small company and initially requested too many lines. RingCentral won't allow you to downgrade after signing up. Needs change, and other companies will allow you to adapt. Also the monthly fees outlined in the agreement are not what we're being charged.

PROS: Very customizable (but at the expense of simplicity), IP solution, good sound quality, additional features like Glib.

CONS: Customer service is awful to get in touch with. I have waited over an hour to talk to someone for critical issues. For example, the hours weren\\\'t working so I called in during the day and the customer service agent was pleasant and we appeared to find the issue and fix it. The next day the hours were still off. So I called back into customer service and was on hold for over 80 minutes! By the time I spoke with them, I couldn\\\'t test the fix so now must wait another day to see if it is fixed and if not call back in in the hopes that I can get through in less than an hour so the issue can be troubleshooted. Another issue is in the estimate. They told me to expect a cost of 7-10% of the lines in taxes and fees. I am currently paying 50% the cost of the lines in taxes and fees! They are quite deceptive with these. My prior carrier was close to the 10%.

PROS: Its conference call feature and it works on laptop and mobile.

CONS: Audio quality, dropping line and losing business deals.

PROS: I love the mobile app and faxing features. Our team is located in different time zones and the team members travel a lot. With RingCentral, they can be productive anywhere. I recently sent them training material on how to send a fax using the app which I think will make our work easier.

CONS: I think there are a few areas where RingCentral can make improvements. First, when a call comes in there is no way I can know that it is coming through Ring Central till I pick it up and listen to the recording. Plus, some phone systems don’t recognize our extensions which means our main company rep gets needless calls. Finally, RingCentral can add a text messaging feature similar to Google Voice.

PROS: The faxing features and mobile app are great. RingCentral’s mobility helps my team to be productive even in the field (my team members work in different team zones). Plus, I have trained my team how to send faxes using the RingCentral app, which is sure to improve our efficiency.

CONS: RingCentral does not indicate that a call is coming through its system. I find out only after I pick up the call and hear the recording. Plus, our receptionist gets unnecessary calls because some systems don’t recognize the extensions we use. RingCentral also lacks a text messaging feature, which is offered by Google Voice.

PROS: I am impressed with RingCentral’s flexibility as it allows you to take calls on a designated phone as well as on your mobile phone.

CONS: The only glitch I can point out is when the app is not open on your mobile phone and a call is forwarded to you, you cannot tell if the call is from RingCentral or a call from someone who is dialing your mobile phone directly.

PROS: RingCentral provides top quality customer support. A few of our employees had trouble using the conference feature and other functions, but the customer support team offered prompt and helpful support to help them understand the system and make the most of the features.

CONS: The only issue I have is with the desk phones provided by RingCentral. My model has an auto-dial system which makes the phone ring randomly if it is inactive for a few seconds. I wish they provided better desk phones to their customers.

PROS: I like that I can create any scenario for call routing. Other useful features are the fax capability and the affordable 800 vanity number.

CONS: The management interface is a bit complicated. Calls don’t always get routed according to the settings I set up.

PROS: RingCentral is very useful for our small business as it offers an automated answering system that allows us to use customized rules and extensions to make our employees productive anywhere. Plus, you can manage calls on their mobile app and change rules according to time of day.

CONS: There are a few disadvantages I would like to point out. You can install only a limited number of desktop phones per line. There are frequent issues with the desktop phone. Finally, the customer support can be improved.

PROS: I love the fact that RingCentral is so user friendly. Even first-time users will find it simple to navigate the software.

CONS: There are little check boxes everywhere. You need to be careful and check and un-check them correctly to ensure the system works properly and according to your expectations.