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JustCall Review

JustCall
Our score: 8.0 User satisfaction: 90%

What is JustCall?

A cloud-based, multi-device phone system designed for sales and support teams, JustCall offers the benefits of a multiple-location call center communication system even if your business has a single, centralized operation running from one location. 

Having a local number helps give customers the impression of a local office and removes the worry of additional phone charges. JustCall contains a useful feature where you can select and utilize a local phone number for every country your business operates. As such, the software offers a potential solution to those who want to support an international customer base without having to actually set up shop on location.

In addition, JustCall can retain your existing number (or expand it to other countries if available) or set up a toll-free number for added convenience. Custom numbers can also be availed with JustCall. 

As a full-fledged phone system, JustCall can be operated via the web, or through PC and mobile devices, using calls based on the lowest rates available in your area. The system automatically logs calls and messages and integrates with more than 25 popular CRM and helpdesk tools available in the market today. 

Available in Standard and Premium plans, JustCall offers flexible options so that your outlay fits your requirements.

Overview of JustCall Benefits

Customer convenience

For convenience, customers and prospective clients tend to offshore their support to local companies. JustCall’s local number feature provides a cost-efficient way to project a local presence. With a local phone number, customers can feel more secure that your company is firmly in touch with its local customer base.

Low calls and SMS rates

While calls are charged per minute and may vary from carrier to carrier, JustCall checks out call and SMS rates offered in your area to give you the lowest rates available. For businesses that deal with a large volume of calls, they can avail of bigger savings by opting for high-volume discounts.

Any-device solution

Whether via the web, PC, Mac or Android or iOS phones, JustCall can field and take calls at any time. The dashboard makes it easy for you to manage your numbers, view call summaries, or place and receive calls. The built-in dialer can conveniently program your outbound calls to an assigned number while you receive your inbound queries from another number. 

CRM integration

A communication system software that easily integrates with your existing CRM or helpdesk software helps improve efficiency immensely. JustCall works with over 25 of the most popular CRM tools available in the market today. These integrations help you share contact lists and phone logs, call within the CRM software and access recordings and voicemails. 

Easier setup and maintenance

Having a virtual local office instead of a brick-and-mortar one leads to a significant amount of savings. With no need to set up and maintain expensive offices or hire local staff, all you need to do is assign a local number to your support desk. JustCall’s efficient communications solution allows you to spend more time addressing actual customer concerns instead of scrambling for office spaces in different locations.

Overview of JustCall Features

  • Acquire local phone numbers from 58 countries
  • Call forwarding and distribution
  • Send & receive SMS
  • Call logs & recordings
  • Integrates with your CRM or Helpdesk
  • Built-in appointment scheduler
  • Available as a desktop and mobile apps

What Problems Will JustCall Solve?

Problem #1: Setting phone system for making and receiving international calls

SaaS businesses sell products on an international scale. For social media tool company Viralwoot, their products are sold in 60+ countries with 95% customers coming from US, UK, and Germany. They need a phone system that makes it easy for them to call their clients, provide customer support, etc. JustCall enables them to provide just that without having to spend so much on infrastructure, hardware, and agents.

Problem #2: Call distribution, recording, and concurrent calls

JustCall helps a US-based hostel booking company to set up call centers so it can deliver top-class support and hostel booking services. With the system, team members can take calls from clients easily and effortlessly even if they have different JustCall accounts. To ensure the quality of their performance, this company uses recordings for performance evaluation and training purposes.

Problem #3: Call button and voicemail

A Jewelry seller based in Greece added a JustCall button on their website. Many of their clients are located in the US and most of them call during odd hours. With JustCall, these calls from the US are routed to the voicemail so they won’t miss any opportunity.

JustCall Position In Our Categories

Keeping in mind businesses have distinct business-related wants, it is only wise they steer clear of picking a one-size-fits-all, ”best” software. Having said that, it is troublesome to find such a software system even among widely used software products. The sensible thing to do is to take note of the varied significant functions which require deliberation like important features, pricing, technical skill ability of the employees, organizational size, etc. The second step is, you must conduct the research through and through. Read some JustCall reviews and look into the other software options in your list in detail. Such well-rounded research makes sure you steer clear of unfit applications and choose the system which includes all the function you require business requires to realize efficiency.

Position of JustCall in our main categories:

TOP 200

JustCall is one of the top 200 Communications Software products

JustCall is also listed in the following subcategories:

If you are considering JustCall it might also be sensible to check out other subcategories of Communications Software gathered in our base of SaaS software reviews.

Since each enterprise has specific business wants, it is prudent for them to refrain from looking for a one-size-fits-all ideal software system. Needless to say, it would be useless to try to find such an app even among popular software solutions. The clever thing to do would be to jot down the various essential factors that require consideration such as key features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some JustCall Communications Software reviews and investigate each of the other solutions in your shortlist in detail. Such in-depth groundwork can ensure you weed out ill-fitting platforms and choose the solution that presents all the elements you need for business success.

How Much Does JustCall Cost?

JustCall Pricing Plans:

Free Trial

Standard

$25/user/month

Premium

$50/user/month

JustCall offers Standard and Premium plans that meet the needs of different users. Check out the details for each plan, and select the best one for your company:

Standard – $25/user/month

  • 1 Local Phone number
  • 1 Team Member
  • Call Tracking
  • Call Recording
  • Call Forwarding
  • Call & SMS Analytics
  • Call Notes & Ratings
  • SMS & MMS Inbox
  • Voicemail Drop
  • IVR (Phone Tree/Call Menu)
  • Business Hours
  • Appointment Scheduler
  • Unlimited Integrations
  • Email & Chat Support

Note: Purchasing an annual subscription for the Standard Plan charges you only 11 months, with the 12th month free.

Premium – $50/user/month

  • All Features of Standard Plan +
  • Auto Dialer
  • SMS Bots
  • Salesforce Integration
  • API & Webhook Access
  • Call Monitoring
  • Call Barging
  • Call Whispering
  • Bulk SMS Campaigns
  • SMS Automation & Triggers
  • Advanced Integrations
  • Custom Workflows
  • Post Call Surveys
  • Training & Onboarding
  • Priority Support

User Satisfaction

Positive Social Media Mentions 30
Negative Social Media Mentions 3

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and JustCall reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with JustCall. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are JustCall pricing details?

JustCall Pricing Plans:

Free Trial

Standard

$25/user/month

Premium

$50/user/month

JustCall offers Standard and Premium plans that meet the needs of different users. Check out the details for each plan, and select the best one for your company:

Standard – $25/user/month

  • 1 Local Phone number
  • 1 Team Member
  • Call Tracking
  • Call Recording
  • Call Forwarding
  • Call & SMS Analytics
  • Call Notes & Ratings
  • SMS & MMS Inbox
  • Voicemail Drop
  • IVR (Phone Tree/Call Menu)
  • Business Hours
  • Appointment Scheduler
  • Unlimited Integrations
  • Email & Chat Support

Note: Purchasing an annual subscription for the Standard Plan charges you only 11 months, with the 12th month free.

Premium – $50/user/month

  • All Features of Standard Plan +
  • Auto Dialer
  • SMS Bots
  • Salesforce Integration
  • API & Webhook Access
  • Call Monitoring
  • Call Barging
  • Call Whispering
  • Bulk SMS Campaigns
  • SMS Automation & Triggers
  • Advanced Integrations
  • Custom Workflows
  • Post Call Surveys
  • Training & Onboarding
  • Priority Support

What integrations are available for JustCall?

JustCall integrates with the following business systems and applications:

  • Salesforce
  • Zendesk
  • Slack
  • Desk.com
  • Infusionsoft
  • Pipedrive
  • Kustomer
  • Freshdesk
  • Freshsales
  • Zoho
  • Hubspot
  • Front
  • Zapier
  • Groove
  • Intercom
  • Help Scout
  • Agile CRM
  • Nimble
  • OnePageCRM
  • Close CRM
  • Less Annoying CRM
  • Copper
  • Reamaze
  • Synchroteam
  • Google Contacts
  • Google Calendar
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Reviewed By Louie Andre
Page last modified
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