MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

CloudCall Review

CloudCall
Our score: 8.2 User satisfaction: 100%

What is CloudCall?

CloudCall is a dynamic, cloud-based business communications solution with powerful integrations with CRM systems. With it, you can achieve higher rates of productivity and more visibility into your customer support. This connectivity also allows you to save time when it comes to collecting data during calls and using them for follow-ups.

CloudCall is also a flexible application that can adapt to your industry’s unique requirements. On top of that, it is able to meet the different needs of your business units to ensure that they are able to perform their CRM and communications tasks seamlessly and efficiently.

Moreover, CloudCall provides you with tools that let you and your team give your customers the best support. The application has a variety of collaboration features that direct callers to the appropriate department who can provide them applicable assistance.

Overview of CloudCall Benefits

Robust CRM Integration

CloudCall is a business phone system that seamlessly interfaces with your CRM application. Because of it, you can contact your customers and your partners directly from your CRM window. Other than that, this integration provides you with a clear and full overview of call activities, including call records. With these capabilities, you can assess your employees’ performances and make certain callers are receiving the assistance they need.

Skills-Based Groups

With CloudCall, you can create call groups based on their skills. This way, employees can easily route callers to the right unit who are better equipped to answer their queries. This saves your teams time in finding people who can properly resolve customers’ issues. This enables every team to take more calls as well.

Supervisor Panels

To ensure the high quality of support, CloudCall provides supervisors with the means to oversee call-related activities on the floor. The administrative dashboard shows them the number of successful calls, drop rates, average call times, and more. By having access to such information, you empower your supervisors and managers to manage their teams efficiently.

Voicemail Drops

You can make certain that you never leave a crucial detail out of the message you leave in a recipient’s voicemail box with CloudCall. That is because the business communications platform allows you to pre-record up to five messages so you can automatically leave a well-composed but informative voicemail.

Overview of CloudCall Features

  • Click to Dial
  • Power Dialer
  • Local Presence
  • Voicemail Drop
  • Automated Call Distribution
  • Calling Groups
  • Inbound Screen Notifications
  • Interactive Voice Response
  • Queue Callback
  • Call Recording
  • CloudCall Portal
  • Call Reports
  • Real-Time Dashboards
  • Supervisor Panel
  • Call Forwarding
  • Call Controls
  • Conference Calls
  • CRM Integration
  • CloudCall Mobile

CloudCall Position In Our Categories

Bearing in mind businesses have particular business-related needs, it is rational they steer clear of going for an all-in-one, “perfect” system. Having said that, it is difficult to try to pinpoint such an app even among sought-after software systems. The correct thing to undertake is to jot down the varied vital factors that call for a research like key features, pricing, technical skill capability of staff members, organizational size, etc. Next, you should follow through your product research comprehensively. Have a look at some CloudCall evaluations and look into the other solutions in your shortlist in detail. Such comprehensive product investigation guarantee you stay away from unfit applications and subscribe to the system which offers all the features you require company requires.

Position of CloudCall in our main categories:

TOP 50

CloudCall is one of the top 50 Business Phone Systems products

If you are considering CloudCall it may also be a good idea to examine other subcategories of Business Phone Systems collected in our database of B2B software reviews.

Every organization has different needs and requires an application that can be personalized for their size, type of employees and customers, and the specific industry they are in. For these reasons, no system can proffer perfect features off-the-shelf. When you look for a software app, first be sure what you want it for. Read some CloudCall Business Phone Systems reviews and ask yourself do you need basic features or do you require complex features? Are there any industry-specific tools that you are looking for? Find the answers to these queries to assist your search. There are multiple factors that you need to mull over and these include your finances, particular business needs, your organization size, integration needs etc. Take your time, try out a few free trials, and finally zero in on the app that provides all that you require to improve your firm competence and productivity.

How Much Does CloudCall Cost?

CloudCall Pricing Plans:

Free Trial

2,000 Minutes Essential

Starts at $24.00/user/month

2,000 Minutes Professional

Starts at $45.00/user/month

2,000 Minutes Performance

Starts at $52.00/user/month

Pay As You Go Essential

Starts at $11.75/user/month

Pay As You Go Professional

Starts at $30.00/user/month

Pay As You Go Performance

Starts at $42.00/user/month

Unlimited Essential

Starts at $35.00/user/month

Unlimited Professional

Starts at $55.00/user/month

Unlimited Performance

Starts at $65.00/user/month

CloudCall has three types of enterprise pricing: 2,000 Minutes, Pay As You Go, and Unlimited. Each one has three options: Essential, Professional, and Performance. The prices may vary across the packages though their inclusions remain the same.

2,000 Minutes

Essential – starts at $24.00/user/month

  • Unlimited Inbound Calls
  • Direct Line & Geo Number
  • Follow Me & Call Forwarding
  • Voicemail to Email
  • Group Pick Up
  • Do Not Disturb
  • Historical Reporting
  • 3 Months Call Recording Storage

Professional – starts at $45.00/user/month

  • All Essential Features
  • CRM Integration
  • Click to Dial
  • Inbound Screen Pop-Ups
  • Call Activity – CRM Record
  • Call Dispositions & Notes
  • SIP Forking
  • Click to Conference
  • Advanced Reporting Suite
  • CloudCall Go Mobile App
  • 6 Months Call Recording Storage

Performance – starts at $52.00/user/month

  • All Professional Features
  • Voicemail Drop
  • Hot Desking
  • Outbound Power Dialer
  • Automatic Call Distribution
  • User Presence
  • Queue Callback
  • Local Presence
  • Supervisor Panel
  • Monitor/Whisper/Barge
  • 12 Months Call Recording Storage

Pay As You Go

  • Essential – starts at $11.75/user/month
  • Professional – starts at $30.00/user/month
  • Performance – starts at $42.00/user/month

Unlimited

  • Essential – starts at $35.00/user/month
  • Professional – starts at $55.00/user/month
  • Performance – starts at $65.00/user/month

All packages have the following inclusions:

  • Hosted PBX
  • Auto Attendant
  • Main Company Number
  • Phone, Online, Chat Support
  • Hunt Groups & Calling Groups
  • Department & Company Level Voicemail
  • Company Conference Bridge – 6 Rooms
  • Number Porting
  • Music on Hold
  • Advanced Analytics & Reporting Suite
  • Extension Dialing
  • Call Forwarding & Follow Me

User Satisfaction

Positive Social Media Mentions 2
Negative Social Media Mentions 0

We realize that when you make a decision to buy Business Phone Systems it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CloudCall reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CloudCall. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular CloudCall Alternatives

Top Competitors To CloudCall By Price

Product name:
Price:

Trending Business Phone Systems Reviews

Product name:
Score:
Satisfaction:
8.5
97%
8.2
90%

CloudCall Comparisons

What are CloudCall pricing details?

CloudCall Pricing Plans:

Free Trial

2,000 Minutes Essential

Starts at $24.00/user/month

2,000 Minutes Professional

Starts at $45.00/user/month

2,000 Minutes Performance

Starts at $52.00/user/month

Pay As You Go Essential

Starts at $11.75/user/month

Pay As You Go Professional

Starts at $30.00/user/month

Pay As You Go Performance

Starts at $42.00/user/month

Unlimited Essential

Starts at $35.00/user/month

Unlimited Professional

Starts at $55.00/user/month

Unlimited Performance

Starts at $65.00/user/month

CloudCall has three types of enterprise pricing: 2,000 Minutes, Pay As You Go, and Unlimited. Each one has three options: Essential, Professional, and Performance. The prices may vary across the packages though their inclusions remain the same.

2,000 Minutes

Essential – starts at $24.00/user/month

  • Unlimited Inbound Calls
  • Direct Line & Geo Number
  • Follow Me & Call Forwarding
  • Voicemail to Email
  • Group Pick Up
  • Do Not Disturb
  • Historical Reporting
  • 3 Months Call Recording Storage

Professional – starts at $45.00/user/month

  • All Essential Features
  • CRM Integration
  • Click to Dial
  • Inbound Screen Pop-Ups
  • Call Activity – CRM Record
  • Call Dispositions & Notes
  • SIP Forking
  • Click to Conference
  • Advanced Reporting Suite
  • CloudCall Go Mobile App
  • 6 Months Call Recording Storage

Performance – starts at $52.00/user/month

  • All Professional Features
  • Voicemail Drop
  • Hot Desking
  • Outbound Power Dialer
  • Automatic Call Distribution
  • User Presence
  • Queue Callback
  • Local Presence
  • Supervisor Panel
  • Monitor/Whisper/Barge
  • 12 Months Call Recording Storage

Pay As You Go

  • Essential – starts at $11.75/user/month
  • Professional – starts at $30.00/user/month
  • Performance – starts at $42.00/user/month

Unlimited

  • Essential – starts at $35.00/user/month
  • Professional – starts at $55.00/user/month
  • Performance – starts at $65.00/user/month

All packages have the following inclusions:

  • Hosted PBX
  • Auto Attendant
  • Main Company Number
  • Phone, Online, Chat Support
  • Hunt Groups & Calling Groups
  • Department & Company Level Voicemail
  • Company Conference Bridge – 6 Rooms
  • Number Porting
  • Music on Hold
  • Advanced Analytics & Reporting Suite
  • Extension Dialing
  • Call Forwarding & Follow Me

What integrations are available for CloudCall?

CloudCall integrates with a wide array of CRM systems:

  • Bullhorn
  • Zoho
  • Salesforce
  • Microsoft Dynamics CRM
  • Lunar CRM
  • Chameleon

For a comprehensive list of integrations, visit the website or request information from the support team.

Note

CloudCall
is waiting for
your first review.

Arrow

Write your own review of this product

ADD A REVIEW

More reviews from 0 actual users:

women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Reviewed By Nestor Gilbert
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.