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CloudCall REVIEW

Business Phone Systems

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.2

What is CloudCall?

CloudCall is a dynamic, cloud-based business communications solution with powerful integrations with CRM systems. With it, you can achieve higher rates of productivity and more visibility into your customer support. This connectivity also allows you to save time when it comes to collecting data during calls and using them for follow-ups.

CloudCall is also a flexible application that can adapt to your industry’s unique requirements. On top of that, it is able to meet the different needs of your business units to ensure that they are able to perform their CRM and communications tasks seamlessly and efficiently.

Moreover, CloudCall provides you with tools that let you and your team give your customers the best support. The application has a variety of collaboration features that direct callers to the appropriate department who can provide them applicable assistance.

Overview of CloudCall Benefits

Robust CRM Integration

CloudCall is a business phone system that seamlessly interfaces with your CRM application. Because of it, you can contact your customers and your partners directly from your CRM window. Other than that, this integration provides you with a clear and full overview of call activities, including call records. With these capabilities, you can assess your employees’ performances and make certain callers are receiving the assistance they need.

Skills-Based Groups

With CloudCall, you can create call groups based on their skills. This way, employees can easily route callers to the right unit who are better equipped to answer their queries. This saves your teams time in finding people who can properly resolve customers’ issues. This enables every team to take more calls as well.

Supervisor Panels

To ensure the high quality of support, CloudCall provides supervisors with the means to oversee call-related activities on the floor. The administrative dashboard shows them the number of successful calls, drop rates, average call times, and more. By having access to such information, you empower your supervisors and managers to manage their teams efficiently.

Voicemail Drops

You can make certain that you never leave a crucial detail out of the message you leave in a recipient’s voicemail box with CloudCall. That is because the business communications platform allows you to pre-record up to five messages so you can automatically leave a well-composed but informative voicemail.

Overview of CloudCall Features

  • Click to Dial
  • Power Dialer
  • Local Presence
  • Voicemail Drop
  • Automated Call Distribution
  • Calling Groups
  • Inbound Screen Notifications
  • Interactive Voice Response
  • Queue Callback
  • Call Recording
  • CloudCall Portal
  • Call Reports
  • Real-Time Dashboards
  • Supervisor Panel
  • Call Forwarding
  • Call Controls
  • Conference Calls
  • CRM Integration
  • CloudCall Mobile

CloudCall Position In Our Categories

Position of CloudCall in our main categories:

50

CloudCall is one of the top 50 Business Phone Systemsproducts

50

CloudCall is one of the 50
Business Phone Systems products


If you are considering CloudCall it may also be beneficial to examine other subcategories of Best Business Phone Systems listed in our base of B2B software reviews.

Each business is different, and may require a particular type of Business Phone Systems solution that will be fit for their business size, type of customers and staff and even individual niche they support. It's not wise to count on locating a perfect solution that will be suitable for every company regardless of their history is. It may be a good idea to read a few CloudCall reviews first and even then you should pay attention to what the solution is supposed to do for your company and your workers. Do you require a simple and straightforward app with only elementary features? Will you actually use the advanced tools needed by experts and big enterprises? Are there any specific features that are especially practical for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a solid service that will match your budget.

How Much Does CloudCall Cost?

CloudCall Pricing Plans:
Free trial
2,000 Minutes Essential
Starts at $24.00/user/month
2,000 Minutes Professional
Starts at $45.00/user/month
2,000 Minutes Performance
Starts at $52.00/user/month
Pay As You Go Essential
Starts at $11.75/user/month
Pay As You Go Professional
Starts at $30.00/user/month
Pay As You Go Performance
Starts at $42.00/user/month
Unlimited Essential
Starts at $35.00/user/month
Unlimited Professional
Starts at $55.00/user/month
Unlimited Performance
Starts at $65.00/user/month

CloudCall has three types of enterprise pricing: 2,000 Minutes, Pay As You Go, and Unlimited. Each one has three options: Essential, Professional, and Performance. The prices may vary across the packages though their inclusions remain the same.

2,000 Minutes

Essential – starts at $24.00/user/month

  • Unlimited Inbound Calls
  • Direct Line & Geo Number
  • Follow Me & Call Forwarding
  • Voicemail to Email
  • Group Pick Up
  • Do Not Disturb
  • Historical Reporting
  • 3 Months Call Recording Storage

Professional – starts at $45.00/user/month

  • All Essential Features
  • CRM Integration
  • Click to Dial
  • Inbound Screen Pop-Ups
  • Call Activity – CRM Record
  • Call Dispositions & Notes
  • SIP Forking
  • Click to Conference
  • Advanced Reporting Suite
  • CloudCall Go Mobile App
  • 6 Months Call Recording Storage

Performance – starts at $52.00/user/month

  • All Professional Features
  • Voicemail Drop
  • Hot Desking
  • Outbound Power Dialer
  • Automatic Call Distribution
  • User Presence
  • Queue Callback
  • Local Presence
  • Supervisor Panel
  • Monitor/Whisper/Barge
  • 12 Months Call Recording Storage

Pay As You Go

  • Essential – starts at $11.75/user/month
  • Professional – starts at $30.00/user/month
  • Performance – starts at $42.00/user/month

Unlimited

  • Essential – starts at $35.00/user/month
  • Professional – starts at $55.00/user/month
  • Performance – starts at $65.00/user/month

All packages have the following inclusions:

  • Hosted PBX
  • Auto Attendant
  • Main Company Number
  • Phone, Online, Chat Support
  • Hunt Groups & Calling Groups
  • Department & Company Level Voicemail
  • Company Conference Bridge – 6 Rooms
  • Number Porting
  • Music on Hold
  • Advanced Analytics & Reporting Suite
  • Extension Dialing
  • Call Forwarding & Follow Me

User Satisfaction

We realize that when you make a decision to buy Business Phone Systems it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CloudCall reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CloudCall. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

2

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING

What are CloudCall pricing details?

CloudCall Pricing Plans:
Free trial
2,000 Minutes Essential
Starts at $24.00/user/month
2,000 Minutes Professional
Starts at $45.00/user/month
2,000 Minutes Performance
Starts at $52.00/user/month
Pay As You Go Essential
Starts at $11.75/user/month
Pay As You Go Professional
Starts at $30.00/user/month
Pay As You Go Performance
Starts at $42.00/user/month
Unlimited Essential
Starts at $35.00/user/month
Unlimited Professional
Starts at $55.00/user/month
Unlimited Performance
Starts at $65.00/user/month

CloudCall has three types of enterprise pricing: 2,000 Minutes, Pay As You Go, and Unlimited. Each one has three options: Essential, Professional, and Performance. The prices may vary across the packages though their inclusions remain the same.

2,000 Minutes

Essential – starts at $24.00/user/month

  • Unlimited Inbound Calls
  • Direct Line & Geo Number
  • Follow Me & Call Forwarding
  • Voicemail to Email
  • Group Pick Up
  • Do Not Disturb
  • Historical Reporting
  • 3 Months Call Recording Storage

Professional – starts at $45.00/user/month

  • All Essential Features
  • CRM Integration
  • Click to Dial
  • Inbound Screen Pop-Ups
  • Call Activity – CRM Record
  • Call Dispositions & Notes
  • SIP Forking
  • Click to Conference
  • Advanced Reporting Suite
  • CloudCall Go Mobile App
  • 6 Months Call Recording Storage

Performance – starts at $52.00/user/month

  • All Professional Features
  • Voicemail Drop
  • Hot Desking
  • Outbound Power Dialer
  • Automatic Call Distribution
  • User Presence
  • Queue Callback
  • Local Presence
  • Supervisor Panel
  • Monitor/Whisper/Barge
  • 12 Months Call Recording Storage

Pay As You Go

  • Essential – starts at $11.75/user/month
  • Professional – starts at $30.00/user/month
  • Performance – starts at $42.00/user/month

Unlimited

  • Essential – starts at $35.00/user/month
  • Professional – starts at $55.00/user/month
  • Performance – starts at $65.00/user/month

All packages have the following inclusions:

  • Hosted PBX
  • Auto Attendant
  • Main Company Number
  • Phone, Online, Chat Support
  • Hunt Groups & Calling Groups
  • Department & Company Level Voicemail
  • Company Conference Bridge – 6 Rooms
  • Number Porting
  • Music on Hold
  • Advanced Analytics & Reporting Suite
  • Extension Dialing
  • Call Forwarding & Follow Me

What integrations are available for CloudCall?

CloudCall integrates with a wide array of CRM systems:

  • Bullhorn
  • Zoho
  • Salesforce
  • Microsoft Dynamics CRM
  • Lunar CRM
  • Chameleon

For a comprehensive list of integrations, visit the website or request information from the support team.

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