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roommaster Review

roommaster
Our score: 8.5 User satisfaction: 97%

What is roommaster?

roommaster is an all-encompassing, cloud-based hospitality management platform engineered to optimize daily operations and enhance revenue for hotels, motels, resorts, bed and breakfasts, and parks. With a comprehensive suite that consolidates the property management system (PMS), booking engine, channel manager, payment processing, and AI-powered revenue analytics, roommaster enables hoteliers to oversee reservations, visitor experiences, and distribution channels through a single, user-friendly interface.

With more than 30 years of experience in hospitality software, it prioritizes user-friendliness—staff can master essential functions within hours—and accessibility, maintaining 99.95% uptime and offering device-agnostic access.

With integrated automation, a commission-free direct booking engine, and support for over 100 third-party integrations, roommaster establishes itself as a scalable solution suitable for property types of all sizes, aiming to improve operational efficiency and elevate guest satisfaction.

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Overview of roommaster Benefits

Streamlined Operations

roommaster consolidates property administration operations such as reservations, check-in and check-out, billing, housekeeping, and front-desk workflows within a single platform. By decreasing the number of systems and “clicks” necessary, staff allocate less time to administrative duties and more to visitor service. By disseminating real-time updates across all modules, the streamlined workflow minimizes human errors and incorrect reservations.

Revenue Optimization and Direct Bookings

It includes tools that work together, such as a direct booking engine without commissions, channel management connections, and smart pricing strategies, to help hotels maximize their revenue. By securing reservations directly, properties can diminish dependence on OTAs and their associated fees, thereby enhancing profit margins. The automated rate adjustment features help set prices based on demand, the number of rooms filled, and the prices charged by competitors.

Enhanced Guest Experience Through Personalization 

roommaster maintains comprehensive visitor profiles, including previous stay history and preferences, allowing properties to customize services and communications for each guest. Automated messaging and mobile capabilities (e.g., digital check-in, mobile key, visitor requests) further enhance the guest experience. This results in increased visitor satisfaction, loyalty, and repeat patronage.

Scalability and Integration Flexibility

The system accommodates properties of diverse sizes—ranging from independent hotels to multi-property groups—and provides over 100 third-party integrations, including accounting, POS, channel management, and guest engagement tools. Because it is cloud-based (or facilitates cloud deployment), it also provides teams with access from any location and on any device, enabling remote and multi-site administrators to remain connected.

Data-driven Insights and Business Intelligence

roommaster offers real-time dashboards and reporting tools that encompass occupancy rates, revenue per available room (RevPAR), channel performance, and visitor data. These analytics enable hotel managers to make well-informed strategic decisions—such as modifying rates, refining marketing campaigns, or adjusting personnel levels—based on actual trends rather than conjecture.

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Overview of roommaster Features

  • Front Desk
  • Revenue Management
  • Reservations
  • Guest Profile and History
  • Group Management
  • Housekeeping and Maintenance
  • Sales and Marketing
  • Accounting
  • Front Office Management
  • Online Booking Suite
  • Catering
  • Guest Experience
  • Marketing Management
  • Reservation Management
  • Reviews Management
  • Point of Sales (POS)
  • Multi-property
  • Single Property
  • GDS/OTA Integration

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies

roommaster Position In Our Categories

Knowing that businesses have particular business-related needs, it is practical that they avoid picking an all-in-one, ”best” software product. Nevertheless, it is almost impossible to try to come across such application even among well-known software systems. The best step to undertake would be to shortlist the several key factors which entail scrutiny such as crucial features, price terms, technical skill capability of staff, business size, etc. Then, you must do your product research comprehensively. Have a look at some roommaster evaluations and check out the other software systems in your shortlist in detail. Such comprehensive product research ascertains you weed out ill-fitting software solutions and buy the system which offers all the function your company requires to be successful.

Position of roommaster in our main categories:

TOP 20

roommaster is one of the top 20 Hotel Management Software products

If you are interested in roommaster it could also be a good idea to analyze other subcategories of Hotel Management Software gathered in our database of SaaS software reviews.

Since each company has particular business wants, it is advisable for them to refrain from seeking a one-size-fits-all faultless software system. Needless to say, it would be pointless to try to find such a system even among widely used software solutions. The clever thing to do would be to list the various vital elements that need consideration such as required features, finances, skill levels of workers, company size etc. Then, you should do your homework thoroughly. Read some roommaster Hotel Management Software reviews and look into each of the other systems in your shortlist in detail. Such in-depth homework can make certain you discard ill-fitting platforms and select the solution that presents all the aspects you need for business success.

How Much Does roommaster Cost?

roommaster Pricing Plans:

Free Trial

Core Plan

$39.45/month

Plus Plan

$90.68/month

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What are roommaster pricing details?

roommaster Pricing Plans:

Free Trial

Core Plan

$39.45/month

Plus Plan

$90.68/month

roommaster offers two enterprise pricing plans for users to choose from. Pricing scales with property size and operational needs.

Core Plan – $39.45/month

  • Mobile-ready, Free Online Booking
  • In-house Reservation Chart
  • Guest Database
  • Guest Billing
  • Occupancy and Revenue Reporting
  • Front of House Lists
  • Facebook Booking Button
  •  Take Payment Online
  • Guest Discount Codes
  • Automatic Backups
  • Full Rate Management
  • Optional Till Interface

Plus Plan – $90.68/month

  • Everything in the Core Plan +
  • Channel Management
  • Advanced Guest Profiling
  • Advanced Front of House Lists
  • Occupancy and Revenue Reporting
  • Multi Currency
  • Full Rate Management
  • Pre and Post Stay Guest Communication
  • Configurable Guest Correspondence
  • Emergency Offline List
  • Ledger Accounting
  • Weather Forecasting
  • Local Event Diary

 

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We know that when you choose to purchase a Hotel Management Software it’s crucial not only to find out how experts score it in their reviews, but also to find out whether the actual users and enterprises that bought these solutions are actually satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and roommaster reviews across a wide array of social media sites. The data is then displayed in an easy to digest form showing how many customers had positive and negative experience with roommaster. With that information at your disposal you should be ready to make an informed buying choice that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Spanish

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for roommaster?

roommaster integrates seamlessly with the following business systems and applications:

  • Shift4
  • Guestfolio
  • Expedia
  • Booking.com
  • Avaya
  • Windsurferscrs
  • Miwa
  • Broadsoft
  • UpsellGuru
  • ICR Touch
  • DPOS
  • Micros (Oracle)
  • GPOS
  • Apollo Touch
  • PayPal Business
  • Epos Now
  • SiteMinder
  • Worldpay
  • Barclays
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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