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Salesforce Community Cloud Review
What is Salesforce Community Cloud?
Salesforce Community Cloud is an online social platform for companies to create branded sites connecting customers, employees, and partners with each other. It provides them the records and data they need to accomplish their work efficiently. By streamlining your key business operations and extending them across departments and offices, everyone who is part of your business ecosystem can execute his or her work in real time, support customers more effectively, and close deals faster.
The tool allows you to share any record, data, and file using any mobile device. This leverages the functionality of Chatter by combining its real-time collaboration. Building communities help you gain and develop a deeper relationship with your customers. It also enables customers to look for information more easily and assisting each other online to improve your service. Employees are empowered with collaboration and connection. In the perspective of external channel partners, brokers and agents, it empowers connecting to expedite the closing of deals and decreasing friction.
Salesforce Cloud Community is highly flexible for any business demand and use case. Since it’s powered in the Salesforce platform, you can leverage your CRM data by directly connecting with your community or any third-party system. Overall, the online community software gives your company the ability to build customized and branded communities for a seamless enterprise collaboration and streamlined business processes.
Show MoreOverview of Salesforce Community Cloud Benefits
Powered by advanced online community software, Salesforce Community Cloud helps your company, regardless of its size, connect with your customers, partners, and employees. There are various benefits to using this solution. Here are some of them:
Customize Community Creation
Salesforce Community Cloud serves as an interactive extension of your brand through its easy-to-use environment. It enables you to customize the solution matching your brand for your online community experience. Integration with business data from any system centralizes customers, workers, and partners to get their work done.
Optimize Community Experience
Automatic recommendations according to individual needs, behaviors, and interests connect groups, content, and experts for deeper community participation. You can access the community anywhere using the Salesforce mobile app or any mobile browser for delivering branded, device-responsive collaboration.
Rich, Self-Service Experience for Customers
Easy access to FAQs and articles empowers customers to find solutions independently and frees agents to work on more crucial tasks. Community Cloud gives you an overview of your agents on who’s more active and they can also endorse each other based on expertise and skills. Other features include case escalation, e-commerce and community engagement.
Accelerate Sales Channels for Partners
Directly connecting partners, distributors, and resellers help you drive sales. It streamlines sharing of records, leads and contacts, integrating with third-party systems, and avoiding channel conflicts. You can immediately take action in lead conversion and marketing funds approval right in the feed. It also has data sharing and dashboards and reports to ensure alignment of goals.
Drive Employee Productivity and Engagement
Teams can be grouped according to events, campaigns, or projects to access relevant information with structure. By syncing files into a centralized location, your employees can easily access the right files they need in a context that’s embedded with your core business processes. Through Chatter, collaboration is empowered for fostering an innovating workplace and contributing ideas.
Show MoreOverview of Salesforce Community Cloud Features
- Business Integration
- Personalization
- Customization
- Branded Community
- Mobile Optimization
- Case Escalation
- Knowledge Base and Q&A
- E-commerce
- Sales Force Automation
- Personal Member Scoring
- Data Sharing
- Dashboards and Reports
- File sharing
- Community Groups
- Topics Pages
- Feed Actions
- Community Management
- Chatter Collaboration
What Problems Will Salesforce Community Cloud Solve?
Problem #1: Limited online community customization
Salesforce Community Cloud is highly flexible to any use case. It enables you to create a branded community right out of the box through its mobile-optimized Community Templates. This addresses the challenges faced by companies that want a consistent and extended experience of their brand to their community. It also has Visual Designer if you want to build your own custom community layouts to meet your business vision no matter how unique it is.
Problem #2: Weak insights about customers
Salesforce Community Cloud has preconfigured and customizable Lightning dashboards. This helps you measure and analyze your key metrics like most popular users, topics and groups or adoption and engagement. It will be hard for you to understand your customers without these insights. Instead, Community Cloud Console empowers you to optimize accordingly to improve customer satisfaction.
Problem #3: Not in-sync with partners
Salesforce Community Cloud ensures you stay aligned with your partners by streamlining the sharing of records, opportunities, quotes, orders, leads, and accounts and contacts. You can also centralize aspects such as pricing and inventory by integrating with third-party systems seamlessly. Deal registration and lead distribution can help you avoid channel conflicts.
Salesforce Community Cloud Position In Our Categories
Since companies have specific business-related demands, it is reasonable they steer clear of settling on a one-size-fits-all, ”best” software. Regardless, it would be futile to try to pinpoint such a software solution even among sought-after software systems. The clever thing to do would be to spell out the varied chief aspects which necessitate investigation including major features, costing, technical skill competence of staff, organizational size, etc. Next, you must follow through your product research through and through. Have a look at some Salesforce Community Cloud review articles and look over each of the software options in your list more closely. Such well-rounded research ascertains you stay away from mismatched software solutions and choose the one which has all the aspects your business requires.
Position of Salesforce Community Cloud in our main categories:
TOP
50
Salesforce Community Cloud is one of the top 50 Collaboration Software products
TOP
20
Salesforce Community Cloud is one of the 20 Customer Experience Management Software products
There are well-liked and widely used systems in each software category. But are they essentially the best fit for your organization’s specific wants? A market-leading software application may have thousands of subscribers, but does it present what you require? For this reason, do not blindly spend on popular systems. Read at least a few Salesforce Community Cloud Online Community Platforms reviews and consider the factors that you wish to have in the software such as the cost, main tools, available integrations etc. Then, choose a few solutions that fit your needs. Check out the free trials of these apps, read online reviews, get explanations from the seller, and do your investigation systematically. This profound research is certain to aid you select the finest software platform for your company’s specific requirements.
How Much Does Salesforce Community Cloud Cost?
Salesforce Community Cloud Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Salesforce Community Cloud pricing details?
Salesforce Community Cloud Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Salesforce Community Cloud is priced based on the type of community you are creating: Employee, Partner or Customer communities. Each of them starts at a different base price while additional pricing varies according to your business needs and the number of users. Contact the vendor to request a quote.
User Satisfaction
Positive Social Media Mentions
28
Negative Social Media Mentions
0
We realize that when you choose to buy a Online Community Platforms it’s important not only to see how experts evaluate it in their reviews, but also to check if the real clients and enterprises that purchased this software are genuinely content with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Salesforce Community Cloud reviews across a wide range of social media sites. The data is then presented in a simple to understand way indicating how many people had positive and negative experience with Salesforce Community Cloud. With that information at hand you will be prepared to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
- Open API
Language Support
- English
- Chinese
- Spanish
- French
- Italian
- Dutch
- Portugese
- Swedish
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Salesforce Community Cloud?
Salesforce Community Cloud integrates with various third-party systems in the Salesforce marketplace, AppExchange.
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