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Salesforce Community Cloud Review
What is Salesforce Community Cloud?
Salesforce Community Cloud is an online social platform for companies to create branded sites connecting customers, employees, and partners with each other. It provides them the records and data they need to accomplish their work efficiently. By streamlining your key business operations and extending them across departments and offices, everyone who is part of your business ecosystem can execute his or her work in real time, support customers more effectively, and close deals faster.
The tool allows you to share any record, data, and file using any mobile device. This leverages the functionality of Chatter by combining its real-time collaboration. Building communities help you gain and develop a deeper relationship with your customers. It also enables customers to look for information more easily and assisting each other online to improve your service. Employees are empowered with collaboration and connection. In the perspective of external channel partners, brokers and agents, it empowers connecting to expedite the closing of deals and decreasing friction.
Salesforce Cloud Community is highly flexible for any business demand and use case. Since it’s powered in the Salesforce platform, you can leverage your CRM data by directly connecting with your community or any third-party system. Overall, the online community software gives your company the ability to build customized and branded communities for a seamless enterprise collaboration and streamlined business processes.
Show MoreOverview of Salesforce Community Cloud Benefits
Powered by advanced online community software, Salesforce Community Cloud helps your company, regardless of its size, connect with your customers, partners, and employees. There are various benefits to using this solution. Here are some of them:
Customize Community Creation
Salesforce Community Cloud serves as an interactive extension of your brand through its easy-to-use environment. It enables you to customize the solution matching your brand for your online community experience. Integration with business data from any system centralizes customers, workers, and partners to get their work done.
Optimize Community Experience
Automatic recommendations according to individual needs, behaviors, and interests connect groups, content, and experts for deeper community participation. You can access the community anywhere using the Salesforce mobile app or any mobile browser for delivering branded, device-responsive collaboration.
Rich, Self-Service Experience for Customers
Easy access to FAQs and articles empowers customers to find solutions independently and frees agents to work on more crucial tasks. Community Cloud gives you an overview of your agents on who’s more active and they can also endorse each other based on expertise and skills. Other features include case escalation, e-commerce and community engagement.
Accelerate Sales Channels for Partners
Directly connecting partners, distributors, and resellers help you drive sales. It streamlines sharing of records, leads and contacts, integrating with third-party systems, and avoiding channel conflicts. You can immediately take action in lead conversion and marketing funds approval right in the feed. It also has data sharing and dashboards and reports to ensure alignment of goals.
Drive Employee Productivity and Engagement
Teams can be grouped according to events, campaigns, or projects to access relevant information with structure. By syncing files into a centralized location, your employees can easily access the right files they need in a context that’s embedded with your core business processes. Through Chatter, collaboration is empowered for fostering an innovating workplace and contributing ideas.
Show MoreOverview of Salesforce Community Cloud Features
- Business Integration
- Personalization
- Customization
- Branded Community
- Mobile Optimization
- Case Escalation
- Knowledge Base and Q&A
- E-commerce
- Sales Force Automation
- Personal Member Scoring
- Data Sharing
- Dashboards and Reports
- File sharing
- Community Groups
- Topics Pages
- Feed Actions
- Community Management
- Chatter Collaboration
What Problems Will Salesforce Community Cloud Solve?
Problem #1: Limited online community customization
Salesforce Community Cloud is highly flexible to any use case. It enables you to create a branded community right out of the box through its mobile-optimized Community Templates. This addresses the challenges faced by companies that want a consistent and extended experience of their brand to their community. It also has Visual Designer if you want to build your own custom community layouts to meet your business vision no matter how unique it is.
Problem #2: Weak insights about customers
Salesforce Community Cloud has preconfigured and customizable Lightning dashboards. This helps you measure and analyze your key metrics like most popular users, topics and groups or adoption and engagement. It will be hard for you to understand your customers without these insights. Instead, Community Cloud Console empowers you to optimize accordingly to improve customer satisfaction.
Problem #3: Not in-sync with partners
Salesforce Community Cloud ensures you stay aligned with your partners by streamlining the sharing of records, opportunities, quotes, orders, leads, and accounts and contacts. You can also centralize aspects such as pricing and inventory by integrating with third-party systems seamlessly. Deal registration and lead distribution can help you avoid channel conflicts.
Salesforce Community Cloud Position In Our Categories
Knowing that companies have specific business needs, it is sensible they avoid buying an all-encompassing, “perfect” software system. Just the same, it would be hard to chance on such application even among popular software systems. The reasonable thing to undertake would be to spell out the several key aspects that need examination including key features, pricing, technical skill levels of staff members, business size, etc. Thereafter, you must follow through your research comprehensively. Go over some Salesforce Community Cloud analyses and check out the other software solutions in your list more closely. Such all-encompassing product research ascertains you keep away from ill-fitting software products and buy the one that provides all the tools your business requires for optimal results.
Position of Salesforce Community Cloud in our main categories:
TOP
50
Salesforce Community Cloud is one of the top 50 Collaboration Software products
TOP
20
Salesforce Community Cloud is one of the 20 Customer Experience Management Software products
Each enterprise is different, and can need a specific Online Community Platforms solution that will be adjusted to their company size, type of customers and employees and even specific industry they deal with. We advise you don't count on getting a perfect solution that will work for each company no matter what their background is. It may be a good idea to read a few Salesforce Community Cloud Online Community Platforms reviews first and even then you should pay attention to what the software is supposed to do for your company and your employees. Do you need an easy and straightforward app with just basic functions? Will you actually use the advanced functionalities needed by pros and large enterprises? Are there any specific features that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to locate a solid software that will fit your budget.
How Much Does Salesforce Community Cloud Cost?
Salesforce Community Cloud Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Salesforce Community Cloud pricing details?
Salesforce Community Cloud Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Salesforce Community Cloud is priced based on the type of community you are creating: Employee, Partner or Customer communities. Each of them starts at a different base price while additional pricing varies according to your business needs and the number of users. Contact the vendor to request a quote.
User Satisfaction
Positive Social Media Mentions
28
Negative Social Media Mentions
0
We know that when you decide to get a Online Community Platforms it’s vital not only to learn how professionals evaluate it in their reviews, but also to check if the real people and enterprises that purchased these solutions are indeed happy with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce Community Cloud reviews across a vast array of social media sites. The information is then featured in a simple to understand format indicating how many people had positive and negative experience with Salesforce Community Cloud. With that information at hand you will be prepared to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
- Open API
Language Support
- English
- Chinese
- Spanish
- French
- Italian
- Dutch
- Portugese
- Swedish
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Salesforce Community Cloud?
Salesforce Community Cloud integrates with various third-party systems in the Salesforce marketplace, AppExchange.
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